Director of IT Operations Resume Islandia, New York - Hire IT People

SUMMARY:

Proven IT manager and leader with more than 15 years of expertise orchestrating the successful implementation of innovative technological solutions in mission - critical systems to accelerate productivity and business performance.
Maximize business value by effectively using technology and aligning IT investments with business needs.
Strong Project Management skills. Have led multiple concurrent technology projects.
Hands on expertise in systems administration, network and server operations, and hardware / software solutions.
Lead efforts of IT teams to efficiently implement and enhance essential systems and applications.
Improve profitability and operational results by outsourcing and managing Help Desk operations.
Communicate and collaborate with all levels of organization to create strong internal and external partnerships.
Executive Management Information Technology Service and Support Technology Deployment Project Management
Team Leadership Software Engineering / Implementation System and Application Integration Vendor Management
Budgeting and Resource Allocation Networking, Virtualization, Storage, and Server Technologies Databases
Business Intelligence Cloud Computing Mobility

PROFESSIONAL EXPERIENCE:

Confidential, Islandia, New York

Director of IT Operations

Responsibilities:

Implemented a new set of technologies around the Sage x3 ERP system to add automation and real-time metrics to the supply chain process. Launched an Inventory Accuracy Roadmap to change business practices, processes and technologies in order to achieve 95% and higher Inventory Accuracy practices. Architected a standard framework for B2B communication with clients and vendors. Initiated a 3-5 year program to create a revolutionary in the Industry Line of Business Application for the School Nutrition business unit that will increase productivity, manage costs and save around a Million dollars in licensing fees in the next 5 years. Implemented a new standard for the social Enterprise and the use of collaboration tools to foster Innovation.
Developed a BI initiative using different tools and technologies to bring upto date, realtime Information to decision makers.Created a multidisciplinary IT Team to better handle Whitsons technological needs and align the IT Department with the strategic vision for growth of Confidential . Upgraded the Backend Networking, Wireless, Storage and Compute using the latest Cisco, EMC and VMWare Technology stack. Currently in the process of developing a new Disaster Recovery Infrastructure based on windows Azure DR Services . Developed an OnShore|OffShore Help Desdk Team and currently in the process of restructuring the Help Desk into a true Service Desk.

Confidential, College Point, New York

Director of IT Operations

Responsibilities:

Accelerated company growth from $50 million to $500 million by creating IT function and overseeing data center, network engineering, desktop support, application architecture, help desk outsourcing, and telecommunications.
Aligned IT function with company business goals by creating IT governance committee.
Re-engineered all networks by using Cisco switching, routing, and wireless technologies, and engineered communications platform using Exchange, Cisco Call Manager, Unity, and Blackberry Enterprise Server.
Automated key business processes by managing application architecture.
Developed set of measurable IT metrics by collecting data from databases

Confidential

MIS Manager / Senior Technical Analyst

Responsibilities:

Increased job costing and document management capabilities by programming company wide access and Visual Basic DB systems, and designing NT networks, networking systems, and infrastructure.
Improved employee productivity by personnel on new Microsoft Office software (Word, Excel, and Project) and Primavera P3 and Expedition.

Confidential, Brooklyn, New York

ENGINEER

Responsibilities:

Designed Windows pier-to-pier network. Deployed Windows NT network, including cabling, ISDN lines, routers, hubs, NT and Exchange Server. Created Access and Visual Basic databases. Provided software . Scheduled CPMs using Primavera’s Suretrak, P3 Project Planner, and Microsoft Project.