SUMMARY

• Over 8 years of experience as a Business Analyst with expertise in business analysis, requirement gathering, process modeling, database design and software testing.
• Highly experienced in all personal insurance such as property and casualty, Auto, Home, Life and specialty vehicles.
• Excellent knowledge of various policy administration & industry standard tools such as ACORD standards.
• Profoundly experienced in several insurance suite products like Guide wire billing center. Good knowledge in Guide wire policy center and claims.
• Robust business analysis skills and solid understanding of the Software development life cycle (SDLC) and software testing lifecycle (STLC) by utilizing Agile (Scrum), waterfall and Rational Unified Process (RUP)
• Proficient in developing efficient business relationship with various client teams in order to process and support requirements, develop tactical and strategic plans to implement technology solutions and effectively manage client expectations.
• Exemplary skills in writing Business Requirement Documents (BRD), Functional Requirement Documents (FRD), Systems Design Specification, Workflows and drawing UML diagrams such as Class diagrams activity and sequence diagrams.
• Good ability to gather business/technical requirements from both formal and informal sessions unitizing a variety of software tools
• Worked with testing and development teams to identify root cause and prioritize defect queue based on severity and criticality to insure early release of important functionality using HP ALM as defect tracking tool.
• Excellent leadership skills in managing people and resource, team motivation to take on unmet challenges and working collaboratively to contribute to organizational vision.
• Extensively worked with the On - site and Offshore Quality Assurance groups by availing the QA team to perform Black Box /GUI testing/ Functionality /UAT and Regression testing.
• Good knowledge of test management tools like test director and Quality Center (9.2, ALM). Creation and execution of manual/automated test cases and test sets in ALM.
• Created Quality Metrics to cover test coverage, defect density and impacted tests due to each defect
• Proficient in developing and managing MS access and SQL server database for data entry, storage and reporting to facilitate management decision making processes.
• Working knowledge experience with Data Warehousing concepts, Extraction, Transformation and Loading (ETL) and Business Intelligence (BI) tools and Data mining.
• Handled issues with data management system, maintain data integrity and implementing Normalization/De-normalization techniques.
• Involved in performance monitoring with OLTP/OLAP database environments to enhance Business Intelligence functions.
• Wrote SQL queries that involved extracting and creating data maps of documents.

TECHNICAL SKILLS

• MS-Access
• MS Office
• SharePoint
• ERWIN
• Quality Center
• Test Director
• Rally
• Rational Doors
• SQL Server
• MS-Visio
• Windows
• SQL
• Rational Rose
• MS-Access
• Rational Requisitepro
• SSRS
• Informatica
• MS-Office
• SharePoint
• Rational ClearQuest

PROFESSIONAL EXPERIENCE

Confidential, New Hampshire

Sr. Business analyst/Scrum master

Responsibilities:

• Conducted user interviews and JAD sessions with end users, stakeholders and developers to gather functional and nonfunctional requirements of the system, and creation of user stories.
• Involved in developing User Stories Model after accessing the status, scope of the project and understanding the business processes
• As a scrum master Involved with making appropriate commitments through story Selection, sizing and tasking.
• Analyzed the as-is and to-be systems to perform GAP Analysis and make recommendation for system enhancement.
• Created appropriate as-is and to-be comparison documents and power point slides.
• Assessed the flaws in the existing as-is system and made clear recommendations of business process improvements and BPR, and incorporated them in the to-be system design.
• Making sure current project requirements are being met by using Requirement Traceability Matrix (RTM)
• Wrote business requirement specification (BRS) and functional requirement specification (FRS) documents as per the business requirements and process flow.
• Actively involved in creation of the UML diagrams such as sequence, activity and class diagrams for certain modules of the application using MS Visio.
• Used MS Project to manage schedules, deadlines and resources and collaborate on the project.
• Assisted and directly involved with QA team in creation of Test Cases and tests implementations.
• Documented report mapping document to define the source, target and data quality requirements
• Designed and implemented basic SQL queries for testing and report/data validation.
• Presented and assisted end users for education and training about the new system.
• Used MS Project to manage schedules, deadlines and resources and collaborate on the project.
• Used Rally for all types of change requests, including defects, enhancements, issues and documentation changes with a flexible workflow process.
• Used ALM as testing defect tracking tool.
• As a Scrum master involved with making every days sprint meting, burn down chart to victualing projects improvement.

Tools: & Technologies: Agile -Scrum, Rally, MS-Visio, MS Project, MS Shear point, MS Office, Erwin, ALM, UML

Confidential, New York

Sr. Business analyst

Responsibilities:

• Designed and worked on successfully developing web applications that allows independent sales agents and underwriters for quoting, rating, processing and tracking applications.
• Developed the integrated development life cycle by integrating Rational Requisite Pro, Rational Quality Manager and Rational Requirements Composer (RRC) with Rational Team Concert.
• Identified and establish scope and parameters of requirements analysis in order to define impact, outcome criteria, and measure-taking actions through interface analysis, prototyping and JRP/JAD sessions with Focus group.
• Prepared business requirements Documents (BRD) and got sign off to be used by the developers.
• Document, analyze and define the user and system requirements and used Quality Center to manage the requirements.
• Designed and developed Use Cases, Activity Diagrams, and Sequence Diagrams using Unified Modeling Language (UML), and with Rational Rose.
• Developed detail class diagrams and sequence diagrams using Rational Rose.
• Worked with the development team during the Design, Build and Test phase of system projects to clarify business requirements as required.
• Wrote SQL queries and assisted in extracting data for creating Data mapping document.
• Used Rational Clear Quest for all types of change requests, including defects, enhancements, issues and documentation changes with a flexible workflow process.
• Provided postproduction support/analysis and assisted in performing User Acceptance Testing (UAT), performance testing and validated test plans.

Tools: & Technologies: Rational Rose, Rational Requisite Pro, Rational Clear Quest, MS Project, MS Office, M.S. Project.

Confidential, Virginia

Sr. Business Analyst

Responsibilities:

• Worked with Guide wire latest version for evaluating billing center.
• Gathered business requirements through interviews, surveys, prototyping and observing from account managers and UI (User Interface) of the existing broker portal system.
• Conducted and controlled brainstorming sessions with project focus groups.
• Held JRP sessions with management, SME (Subject Matter Expertise), vendors, users and other stakeholders for open and pending issues to develop specifications.
• Planned and executed system requirements to Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies.
• Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams in MS Visio.
• Used the Data Stage Director and its run-time engine to schedule running the solution, testing and debugging its components, and monitoring the resulting executable versions on an ad hoc or scheduled basis.
• On and Into Prepared high-level Logical Data models and BRD’s (Business Requirement Documents) supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the actors to analyze and document business data requirements.
• Developed strategies for Data Scrubbing, Cleansing, Enriching, transforming and loading Data in Staging/Data warehouse.
• Configured the Data mapping between Oracle and SQL Server 2005.
• Enhanced the job characteristics for performance testing.
• Conducted User Acceptance Testing on the application - resolved issues from the participants, prepared and submitted Test Analysis Reports and participated in Product Readiness Review.
• Used MS Project for status reporting and planning.

Tools: & Technologies: Agile - Scrum, MS Access, MS Visio, Erwin, MS word, MS Share Point, Guide wire, MS office

Confidential, OH

Business analyst

Responsibilities:

• Gathered all the business requirements through user interviews, JAD sessions and analyzed the requirements which included life insurance quoting and claims processing.
• Successfully performed complex analysis and broke the requirements down to a simple and understandable manner.
• Documented Functional Requirements for business level components, system security, and user interface.
• Developed and evaluated Use Cases, Activity Diagrams, Sequence Diagrams and UML.
• Designed and developed Quality Assurance standard and processes to all levels of project team.
• Analyzed Test plans, Test cases, Test case execution using specification documents using Rally.
• Interacted with the SME’s and stakeholders to get a better understanding of client business processes and gather business requirements.
• Using detailed knowledge of application features and functions assess scope and impact of business needs throughout analysis and completion of all enhancement specification.
• Assisted developers in writing of complex SQL queries to resolve data issues in source system databases.
• Facilitated User Acceptance Testing (UAT) with the stakeholders and the business users, and the errors discovered were fixed and then verified via regression testing.
• Proctored, analyzed and modeled a Test plan, Use Case Model cases & Test procedures based on Agile Scrum methodology.
• Executed Smoke Testing to ensure that the compiled software components of the Applications follow Project Standards, Performance Criteria and Functional specifications to ensure feasibility of testing effort.
• Liaison for projects with other corporate departments, including Executive, Legal and Information Services as well as vendor relationships

Environment: JAD, MS Project, Visual Basic, UAT, UML, MS Visio, Quality Center, XML, MS Office, MS SharePoint.

Confidential, Tampa, FL

Business Analyst

Responsibilities:

• Collaborated with the client departments and the Information systems IT department to perform analysis, review, and estimation of client requests.
• Processed and reviewed requirements and client documentation for Personal Lines Property and Casualty business.
• Reviewed Development Plans, Quality Assurance Test Plans and User Documentation to ensure correct interpretation of original specifications.
• Conducted Functional Walkthroughs, User Acceptance Testing (UAT), and supervised the development of User Manuals for customers.
• Performed Business Process Mapping and performed as is and to-be analysis
• Developed test plans in conjunction with team leads and business personnel to perform the unit, integration and regression tests.

Tools: & Technologies: Agile-Scrum, Rally, MS Visio, MS office, MS share point, Excel, MS project, Erwin.

Confidential

Business Analyst

Responsibilities:

• Held user interviews, gathered the absolute requirements and analyzed the requirements by using Rational Rose, Visio and Requisite pro.
• Worked closely with project manager to define project scope, risks and determined appropriate methodologies applicable to Vision documents, and developed project time lines for on time delivery based on Agile SDLC methodology.
• Interacted with the end users to define and document data warehouse business requirements as the foundation for database design, data extraction and analysis.
• Facilitated (JAD) Joint Application Development sessions to resolve gap issues relating to difference between business requirements and technical design.
• Examined Enterprise Data Warehouse (EDW) & Business Intelligence system to ensure compliances with upgrade requirements, and generated documents for the workflow of existing system and desired system that involve multiple RDBMS sources related to policy, performance, health, claims and financial databases for BI layer requirement.
• Developed strategies for Data Scrubbing, Cleansing, transforming and loading Data in Staging/Data warehouse.
• Implemented star schema logical database model for Data Warehousing and collaborated with Data Architects to develop ETL and report specification.
• Collaborated with software architects to create UML models including use case diagram, activity diagram, and sequence diagram relationships in accordance to the specific databases and tables involved in development.
• Conducted UAT, documented and reported user feedbacks to management team, and evaluated team performance reports with Tableau dashboard displays.

Tools: & Technologies: RUP, MS-Visio, BO, Tableau, Rational Clear Quest, MS Project, MS Office Suite, Erwin