SUMMARY:

• A proven Fortune 100 executive with more than 15 years of experience in technologies ranging from back office, to massively scaled Cloud Services, financial management experience up to full P&L, business development with high returns, and extensive HR / Team Management experience.

TECHNICAL SKILLS:

Technology and Tools: GM/P&L I/P/SaaS/SoMoClo Services Managed Services Professional Services DevOps SaaS & Cloud / IaaS / PaaS / SaaS / Virtualization / Data Center / Mobile Cloud Orchestration and Automation CloudStack, AppLogic, Chef, Puppet Services Portfolio Development/Mgmt Partner Ecosystem Development International Business and Operations B2B/B2C Solutioneering SOX/PCI ITIL Strategic Alliances Fortune 50s and Startups Staff 250 Budget

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, San Jose, CA

Director of Research and Development

Responsibilities:

• Researching software services, investment opportunities, technology alliances or partnerships, and hiring a team for in house development for worldwide cloud deployments. Current Initiatives:
• Security - WAF, Scanning, Email AV/Spam, DDoS
• Single Sign On and IdP
• Service Orchestration / Monitoring / Management
• API Management
• DevOps Acquisitions
• SaaS Acquisitions
• CloudStack Partnerships

Confidential, Hayward, CA

Principle Consultant, Founder and CEO

Responsibilities:

• RedPeak - Business Development for RedPeak’s Grid Computing Initiatives utilizing CA’s Applogic Product Suite, including professional services and application porting for SoMoClo
• National restaurant chain Business Process Optimization - Focused on processes and employing technology in support of Health and Safety initiatives
• Various roles at Confidential

Confidential, Redwood Shores, CA

Site Services Manager

Responsibilities:

• NorCal Game Site and Label IT Services Manager - Provide end to end IT services for the Game Development Studios in Northern California:
• Responsible for delivery and support of Studio specific Clouds and Websites, Studio Applications, Desktops, Servers, Storage, Wireless, Networks, IPTelephony, VidCon, Cellular, and DC/Cold Rooms.
• Micro Transaction eCommerce preproduction
• Upgraded WiFi throughout the region
• Ungraded Egress to all campuses, 10G to main
• Upgraded Cellular to 4G/LTE
• Upgrading LAN @ headquarters
• Upgraded all storage and DR infrastructure
• Bay Area IT Service Manager (ITIL BRM) providing Executive and Studio Account Management for SF Bay Studios and Business Units (12) for a 3000+ end user, development tool, server, and network environments. Singled out for outstanding communications and relationship building, broad understanding of IT and industry, capacity to drive diverse projects intuiting priorities. Was hired as the change agent to fix the relationship between the Studios and IT.
• Process establishment and improvement
• Infrastructure problem identification and visible operations
• Establishment Customer communication model
• Pivotal in designing Governance process
• IT Portfolio and Program Management for Bay Area
• Desktop Support improvement resulting in customer delight
• Studio M&A integration
• WAN file transit time improvement
• Video Collaboration improvements
• Headcount analysis and justification for new hires
• Divisional investment justification, annual budget process

Confidential, Santa Clara, CA

VP and GM, Platform Services Division

Responsibilities:

• Reporting to the CEO, as the VP and GM of Platform Services Division asked to spin up a new P&L / Business Unit to substantiate NEC of America’s Professional Services in order to pull in failing Hardware BU server and storage product lines through System Integration, Virtualization, and Cloud Computing
• Created the business plan, developed internal and external partnerships, and developed Solutions SKUs to deliver the first set of solutions for Confidential ’s customers such as Frontier Communications, Sega, and Bay Area Air Quality Management District
• Marketed and sold IT Ecosystem Assessment, Server Virtualization, Storage Virtualization, Virtual Desktop, Virtual Backup, Application Migration, and Private Clouds with VMware vSphere, Citrix w Xen Desktop, Confidential HyperV or Cisco UCS, HP (BTO), and EMC to Healthcare, Government,, Telecomm, and Retail Verticals
• Developed and executed the POC for a NEC Hosted Archive Cloud business through technology partnership with NEC HydraStor, AX-One, and 3tera to boost HydraStor sales
• Leading edge consulting on Cisco UCS including UC/VoIP delivery for Public and Private Cloud offerings
• Developed NEC’s “IT Ecosystem Assessment” consulting package assessing from IT portfolio alignment with the business to blue printing applications and infrastructures
• Created a channel and brought NECST’s SiteShell Web Application Firewall to market in the US. Created “Eight Layer Cake” security model for our professional services staff to use in securing our web based customers
• Previously as the VP and GM, Global Solutions Division, Business turnaround having full P&L responsibility with a staff of 150 FTE / 110 Contractors and revenues above $25M.
• Returned a deficit run rate of -$2.5M/yr to profitability April 2009
• Reformed this business with proper management, marketing, reporting, and alignment with the NEC family of companies
• Developed and Refined our Competency Centers include Service Desk, End User Services, ERP (Development and BI on SAP, PeopleSoft, Oracle, Confidential Dynamics) very strong Manufacturing IT, Web Technologies development and operations, Large Scale eCommerce Development, Business Process Engineering
• Network/Infrastructure/Hosting, Security products and audit (PCI), M&A IT Integration, and Office of the CIO specializing in the Manufacturing, Logistics, BioTech, eLearning, Entertainment and JOC industry verticals
• Brought higher end Systems Integration back into NEC by developing Solution “Products” in CUPPS, Virtual Branch Banking Service, Application Migration, Data Center Consolidation, Desktop Virtualization, Server Virtualization, and Storage Virtualization
• Implemented a heavy Off Shore resource program for Service Desk, RIM and SW Development, made major PMO process improvement, integration of CRM system (SalesForce) with SAP, and established successful fiscal management reporting
• Lead the expansion of tri-lingual Service Desk Service for all Confidential customers in all territories (except Japan) following ITIL Framework utilizing a mix of technologies from HP (BTO SW), Remedy, and NimSoft

Confidential, Palo Alto, CA

Sr. Director, Service Operations

Responsibilities:

• Reporting to the SVP of the Confidential Service as the Senior Director, Service Operations, took this company’s SoMoClo service infrastructure and operations from entrepreneurial to world class
• Took this company’s SoMoClo service infrastructure and operations from entrepreneurial to world class by re-architecting the entire infrastructure while supporting the exploding growth of this Wireless SaaS business by employing ITIL Framework Service Management processes
• Managed DevOps and Performance Engineering (Analysis & SW Redesign taskforce), Systems Administration, Oracle Administration and Distributed Database Initiatives, Network Engineering, Network Operations Center staffs that delivered this “Software and a Service” business that provides the IP based experience on cell phone platforms such as the SideKick 3
• Oracle RAC, Solaris, MySQL, RedHat, CentOS, Hitachi SAN, Perl, C++, Python, Java, Squid Proxy, Nagios

Confidential, Palo Alto, CA

Vice President, Network Operations

Responsibilities:

• Reporting to the CTO, Vice President, Network Operations of took this company’s ASP 2.0 / SaaS service infrastructure and operations from entrepreneurial to world class while supporting the exploding growth of the business.
• Developed the DevOps staff needed in order to take on the challenge of meeting five nines for this Cloud Based Service
• Drove initiatives in order to pass CISP / PCI security audits while adding new technology solutions to handle an order of magnitude larger scale, all built on LAMP
• Lead this business large telephony and network distributed infrastructures employing Cisco AS5850s and MGX8880 as VoIP media gateways
• Created a state of the art Help Desk for B2B support and Marketing
• Lead all IT functions for the company including IP PBX, Exchange Cluster, Finance and HR Applications
• Linux, Java, C++, SIP, Cisco UC / VoIP, Cricket, Nagios, Owl

Confidential, Mountain View, CA

Sr. Director, Tier One

Responsibilities:

• Senior Director, MSN Tier One Service Operations - With a staff of 110, responsible for first level technical infrastructure and application monitoring and administration for virtually all Confidential Online SoMoClo Properties internationally
• Lead the real time support of 140 MSFT properties range from Hotmail to Messenger and consisted of more than 20,000 servers on both Windows and Unix platforms utilizing ITIL/MOF Service Management processes with a staff of 110 (Hotmail, MSN, MSNTV/WebTV - FreeBSD, Solaris, MemCache, Windows Server, .NET)
• Tier One’s responsibilities also include Program Management (PMO) and /Documentation across the entire MSN Service Operations Division
• Major projects include compounded reorganizations for efficiency with a reduction of 10% of budget YOY
• Trouble Shooting Guide Automation with CMS, helped develop improvements to monitoring systems and alert mechanisms for improved MTTA, automation for ITIL Service Transformation
• New MSN Search operations integration
• Business continuity plans and testing, introduced organization wide process improvements and automation techniques, created additional Key Performance Indicators (KPIs) for managing this business, managed operations portion of the DOJ compliance and security audits (PII), and personnel technical up leveling
• Senior Director, Operations Program Management - Operations Program Management/PMO for the Service Platforms Division (SPD) focusing on the TV products Confidential offers. Internal customers were Ultimate TV, Confidential TV/Advanced TV, MSN TV, and others.
• Charged with helping with the creation of Confidential Operations Framework (MOF) which was MSFT’s initial effort to productize ITIL, firstly for the South African Banking Industry, because the TV properties were the best practitioners of ITIL within all of MSFT, with 100% of staff at least ITIL Foundation Certified
• The focus of the SPD Operations team (DevOps) was engineering and operating efficient Internet centric application services for Confidential TV products, including the incubation of Confidential Foundation Digital which now has $1.4B in revenues
• Drove numerous large scale projects ranging from the introduction of the new Wintel based Apollo MSNTV2 Service, BI / Big Data, Business Continuity, Continuous Fiscal Improvement projects, Oracle performance, all to achieve 4 contiguous years @ 99.99 or better availability
• Drove the organizational change of integrating this operations group into the larger MSNOps group for efficiency and to share best practices including ITIL
• Confidential Bay Area Leads campus management was also a collateral duty
• Senior Director, Network Operations - Brought in to assume retiring VP’s duties with responsibilities including dial-up ISP contract negotiation and management ($112M/yr), service computing facilities management (including new the Silicon Valley Campus), and Program Management.
• Operations vendor and contracts management, operations organizational planning/PMO, data analysis for DMA adjustment (Brio/IBM Red - Brick Business Intelligence), cross service organizational relationships within Confidential, and service capacity planning. Developed a business plan for the creation of a Confidential Cable/MSO Service Organization as a joint venture with AT&T.
• Lead Y2K activities
• Solidified ITIL Framework adoption for TV Properties Operation Groups

Confidential, San Francisco, CA

Vice President and CIO/CTO

Responsibilities:

• Reporting to the CEO, as the CTO and CIO for this 500 person company, solely responsible for Sega’s first internet based entertainment SoMoClo product www.heat.net from conceptual, developmental, and operational vantage points
• C Level staff member with worldwide organizational responsibilities
• Agile software development, general technology investigations, systems/network operations, QA/Release engineering, and creating our SDK
• Responsible for all corporate MIS functions and DevOps. Improved entire ERP system to better fit the evolution of the company including the deployment of eCommerce
• Pulled together requirements, investigated technologies, lead the design, solved technical problems, and put into production this 1.2M subscriber network. Packaged various technologies for resale to third parties
• Built the business plan and won the business of providing the Network Infrastructure, SDK, Service Provider, and Server Software for Sega’s Dreamcast Network
• General business process optimization/redesign and organizational restructuring
• Created the Organizational Wellness Program
• CIO magazine xNet Consortium Speaker, appeared in WebWeek magazine, several cameos on “Electric Playground”
• During this time period worked as a Technical Advisor on several business plans, two for pure startups currently looking for funding, another for the restructuring of Confidential
• Managed Off Shore Development resources including the establishment of a SW Design Center in Ireland
• Director of Network Development - Responsible for designing and implementing Confidential ’s Internet based Multi-Player Game infrastructure.
• Drove development activities on Oracle platform, Custom Browser, Network/Internet, Client/Server, Electronic Commerce, Online Advertisement, Distributed Objects, and Game Control technologies using mainly C++ and Java, SGI, Oracle
• Gathered requirements, created a budget, built a world class team from scratch, and delivered a complex, leading edge Web based entertainment experience. Also prepared proposals for the development of Game Networks outside of Confidential due to this service’s appeal
• Invention of Distributed Object System - Flow, and DynaPlay for executing distributed game attribute changes while in play