SUMMARY:

• Effective and accountable in high profile role - Adept at collaborative negotiation involving multiple stakeholders and influencing people of all levels and backgrounds. Facilitated resource leveraging among community entities to enhance services. Overcame complex adversities in hostile communities and established company as vital community partner by using experienced-based relationship management, strong work ethic, and impeccable integrity.
• Reliably Deliver Mission Critical Results - Driven by an intense commitment to supporting quality for under-served children and adults, consistently implemented and managed highly effective academic remediation programs throughout southeastern Wisconsin.
• Respect and advantage of individual investment - Motivate, mentor and develop talented professionals. Live the culture and lead by example. Direct cross-functional team building using interactive and motivational leadership skills that impel people to give 120% effort and loyalty.
• Visionary, Strategist, Execution and Leadership
• Community Development and Relationship Building
• Resource Leveraging and Negotiation Skills
• Executive Advisory and Decision Support
• Program Management and Business Development
• al Program Development
• Expert community/public relations professional with over sixteen years of experience in corporate communications. Goal oriented enabler of creativity in relationship building, seeking new opportunities in developing sustainable communities. Produced numerous multi-media publications with many serving as al materials across the nation.
• Demonstrated a positive leadership quality with an excellent rapport among community leaders, governmental officials, service providers, and religious organizations. Proven hard worker and dedicated role model who is firmly committed to facilitating the improvement of quality of life for all members of the community.
• Demonstrated entrepreneurial drive and sense of urgency to obtain results on a consistent basis. Experienced at leveraging resources among community groups and al institutions resulting in improved/increased outreach efforts. Personable and empathetic, with a great sense of humor and the ability to bring out the best in others while working to support their personal dreams and goals.
• Communications Skills - written and oral
• Community Relations Specialists of America, Member
• Corporate Branding
• Sustainable Communities
• Customer Service Professional
• Powerpoint and Microsoft Word
• Disaster Mitigation and Prevention Coordinator
• Crisis Communications Planning
• Professional Speakers Bureau
• Professional Test Administrator

PROFESSIONAL EXPERIENCE:

Confidential, Baltimore, MD

Regional Manager

Responsibilities:

• Established and maintained company as premier leader in field of 100 al services vendors.
• Top recruiter of students from diverse socio-economic and racial backgrounds
• Expanded services to new markets that increased company’s financial growth.
• Developed and implemented recruitment strategies that resulted in the establishment of a highly effective recruiting and operations team.
• Managed all aspects of Human Resources processes utilizing strategically inclusive procedures for diverse recruiting.

Confidential, Milwaukee, WI

Senior Corporate Community

Responsibilities:

• Coordinated and facilitated community roundtable composed of key political, business and community leaders serving as advocates for public interest regarding proposed policy and program development and/or changes.
• Identified needs and documented safety communications channel -both locally and nationally, from energy providers to end users, facilitating more effective community program targeting.
• Directed multidisciplinary team to design and construct extensive community outreach facility on State Fair grounds. Designs and specifications of all structures were completed in accordance with an extremely aggressive schedule and within proposed budget.
• Managed statewide energy assistance fund for over 10 years in collaboration with local, state and regional community organizations and federal regulatory agencies.

Confidential

Community Relations

Responsibilities:

• Increased customer satisfaction scores by more than 20% in 2 years through community outreach and strategic partnering in areas with lowest customer satisfaction ratings.
• Created and coordinated numerous community task forces for 8 counties in Southeastern Wisconsin that served to mitigate the impact of disasters and better position the community to respond in a more effective coordinated fashion. Received 2 national s in partnership with area Emergency Management Services for the program and its support materials, which were used as a template for a national model.
• Developed and implemented a creative marketing strategy for the distribution of nearly half a million recipe books that were scheduled to be destroyed. Partnered with area food pantries and Scout groups to serve as distribution partners and ultimately raised over $150,000 in monetary and food donations to support the groups.
• Coordinated community efforts to successfully address multitude of issues facing low income, public housing residents in Racine and Milwaukee counties.
• Appointed to diverse group of community and governmental boards and committees to facilitate communications between corporate and social entities. Repeatedly sought out by top corporate executives and community officials for recommendations on highly sensitive matters that could potentially damage the company’s reputation and/or adversely impact the community.