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Executive Assistant Resume

San Antonio, TexaS

Professional Experience

2008 – 2011 Confidential
San Antonio, TX 78205

To General Manager
  • Operate at an executive level, anticipating the needs of the General Manager and Executive Staff
  • Efficiently coordinate the activities of the Hotel Leadership Team
  • Prepare interoffice memorandums, correspondence, monthly expense reports, owner’s financial report, check requests, purchase orders with efficiency and accurately meeting established deadlines.
  • Receive invoices and process for proper payment.
  • Maintain staff calendar in MS Outlook and coordinate meetings while prioritizing and maintaining changing schedules for General Manager and Executive team.
  • Copy and distributes time sensitive materials, reports, etc.
  • Maintain confidential personnel information.
  • Respond to Starwood Hotels and Resorts Customer Service group on guest issues.
  • Serve as liaison between Executive office and guest complaints and compliments.
  • Direct Customer Relations: Resolve guest/customer issues involving reservations, cancellations, billing issues, etc.
  • Manage guest gift certificates distribution
  • Review donation requests and recommend approvals
  • Attend weekly operations meetings
  • Provide monthly hotel operating reports for distribution to ownership group.
  • Responsible for sending daily reports to ownership, ie Daily Summary report, 14-day forecast, Monthly operating report and reservation log.
  • Advise managers/hotel team when VIP’s are expected.
  • Handle Gatekeeper requests through Starwood One.
  • Serve as Media Champion – responsible for response to guest postings and follow-up.

2001 – 2007 Confidential
San Antonio, TX 78256 

To General Manager
  • Operate at an executive level, anticipating the needs of the General Manager and Executive Staff
  • Efficiently coordinate the activities of the Hotel Leadership Team
  • Prepare interoffice memorandums, correspondence, monthly expense reports, owner’s financial report, check requests, purchase orders with efficiency and accurately meeting established deadlines.
  • Maintain staff calendar in MS Outlook and coordinate meetings while prioritizing and maintaining changing schedules for General Manager and Executive team.
  • Copy and distributes time sensitive materials, reports, etc.
  • Maintain confidential personnel information.
  • Coordinate Executive Team travel arrangements, schedules
  • Provide responsive Project Support for Executive Team.
  • Submit engineering work orders through the MAXIMO program.
  • Compile the Annual Report and prepares the periodic Board of Director briefs.
  • Oversee and manage Hotel Customer Satisfaction Program
  • Respond to Starwood Hotels and Resorts Customer Service group on guest issues.
  • Serve as liaison between Executive office and guest complaints and compliments.
  • Direct Customer Relations: Resolve guest/customer issues involving reservations, cancellations, billing issues, etc.
  • Manage guest gift certificates distribution
  • Review donation requests and recommend approvals
  • Phillips/Carlisle Int’l, 7550 IH-10W, Suite 550, San Antonio, TX 78229

Confidential
Administrator

  • Asst. to President; book and confirm appointments by President and sales consultants
  • Review and evaluate resumes by professional level
  • Log, track and review resumes
  • Process sales and accounts receivable
  • Client file preparation for career advisors
  • Tracking daily, weekly and month status reports
  • General filing system

Confidential
Admin. Coordinator

  • Manage process for transmission of all customer electronic invoices
  • Manage process for investigating customer payment discrepancies
  • Manage the process of summarizing and disputing all customer debits
  • Coordinate video conferencing, teleconferences and meeting agendas
  • Coordinate travel arrangements for management personnel
  • Prepare correspondence and expense reports

Confidential
Executive Assistant

  • Perform diversified secretarial duties for high level managers in areas of operations, finance and quality control.
  • Establish and maintain confidential files and records
  • Prepare meeting materials for business managers
  • Manage all travel for executive staff
  • Assist Safety officer in CORE training for associates
  • Manage/update all Material Safety Data sheets (MSDS)

Confidential
Material Expeditor

  • Responsible for maintaining raw material (automotive components)
  • Inventory in San Antonio and Mexico warehouses for daily production
  • Schedule all land, sea and air shipments of material
  • Maintain all purchase order releases in system
  • Calculate and format monthly material reports for management review
  • Assist in quarterly inventory control process

Professional Skills

  • Possess strong computer skills to include MS Excel, Word, PowerPoint
  • Effective verbal and communication skills
  • Efficient organizational skills
  • Flexible in working in a fluid environment with varied deadlines and workload
  • Professional team-oriented attitude
  • Fluent in the Spanish language

Personal Interests

  • Church Choir and Newspaper reporter
  • Volunteer work with SAMM Ministries Homeless shelter
  • Leadership team at Oak Hills Church
  • Missionary work in Mexico
  • Hiking, running, swimming – anything outdoors

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