SUMMARY:

• Business Objects/Crystal Reports/ Web Intelligence Developer with 17 years experience within public sector which includes financial/banking services, healthcare, retail, manufacturing and verticals.
• Data Reporting Analyst - Crystal Reports Certified and Crystal Reports/Business Objects Administrator and Trainer. Experienced with ALL versions of Crystal Reports through v.2011. Also experienced with Technical Writing, Business Analytics and some Project Management.

TECHNICAL SKILLS:

Technology and Tools: Administrator and Instructor of Crystal Reports and Business Objects. Infoview Business Objects Enterprise, BOE and Crystal Reports V.7 through Crystal Reports 2011. Business Objects XI, 3.1, 4.0 Admin, CMS, InfoView, Webi - Reports, Deski Reports, Universe Design Tool, Information Design Tool. SQL Server, Oracle, Fox Pro, Access, Sybase Stored Procedures, Queries and Views. Exposure to various business applications such as Lawson, Remedy, Clear Case, Service Center, Service Manager, and more. Freelance Web development (HTML, FLASH, Dreamweaver) Freelance computer and laptop refurbishing and support.

PROFESSIONAL EXPERIENCE:

Business Objects Admin/ Developer

Confidential - Dumfries VA

Responsibilities:

• Business Objects Admin for BO XI, BO 3.1 and BO 4.1R4 Responsible to stabilizing each environment, installing BO 4.1 Upgrades and admin. Migrated objects from older BO environments and set correct data sources for Universes, etc.
• Universe Developer (Universe design tool, Information Design tool)
• Dashboard developer
• Web Intelligence Developer
• Business Objects Administrator
• Business Objects Migration

Crystal Reports and Web Intelligence

Confidential - Wilmington, Delaware

Responsibilities:

• Work with various teams to identify reports that would be still used, redeveloped and or modified using Crystal Reports and Business Objects Webi.
• Work with off shore Universe Developers to critique Business Objects Universes.

Lead Crystal Report Developer

Confidential, Belmont, NC

Responsibilities:

• Lead Crystal Report Development for new ERP application.

Crystal Report Developer

Confidential, King Of Prussia, PA

Responsibilities:

• Lead development of Crystal Reports for new Java application development.

Consultant

Confidential

Responsibilities:

• Provide Crystal Report 2011 via webex session for variety of clients
• Provide Crystal Sever and Infoview via webex sessions.
• Trouble shoot Crystal Server Installations for multiple clients via remote.

Consultant, Report Developer

Confidential, Albany, NY

Responsibilities:

• Upgrade HP Service Center application to HP Service Manager. Re-map and or redevelop Crystal reports to reflect the new data mapping schema of HP Service Manager.
• Convert all CR Xi Reports to 2008 and install Crystal Reports UFL's (register DLL's) and test formulas that use the UFL's to calculate business hours.
• Admin for infoview

Consultant, Crystal Reports Developer

Confidential, Bartlesville, OK

Responsibilities:

• Upgraded from BO XIr2 to BO 3.1
• Migrated and upgraded Crystal Reports, Webi Reports, Data sources and Universes. Converted Deski Reports to Webi and/or Crystal Reports.
• Migrate Business Objects Universes from B/O XI to 3.1 and B/O 4.0
• Trouble shoot Dashboards.
• Troubleshot and fixed existing conversion issues with reports, data sources and universe modification.

Consultant, Lead B/O Crystal Reports & Webi Report Developer

Confidential, NY, NY

Responsibilities:

• Redeveloped existing Crystal Reports into Webi (Analytics) Reports from Remedy Analytics Universe.
• Troubleshot universe issues and data source issues.
• Developed new Crystal Reports from Call Center data.
• Coordinated Business Objects Universe modifications
• Performed as Infoview and CMS (Central Management Console) Administrator.

Consultant, Lead B/O Crystal Reports Developer

Confidential

Responsibilities:

• Developed to customer specifications Crystal Reports from Remedy A/R tables.

Consultant, Lead B/O Crystal Reports Developer

Confidential, Shelton, CT

Responsibilities:

• Redeveloped and resolved existing Crystal Report issues.
• Developed stored procedures against Oracle data.

Consultant, Lead B/O Crystal Reports Developer

Confidential, Dayton, OH

Responsibilities:

• Redeveloped and resolved existing Crystal Report issues.
• Administered reports to Lawson Business intelligence.
• Interfaced with functional team to gather report specifications.
• Performed Business Objects Infoview administration.

Consultant, Lead B/O Crystal Reports Developer

Confidential, Philadelphia, PA

Responsibilities:

• Performed as Business Objects Infoview and CMS (Central Management Console) Administrator.
• Developed Crystal Reports for CFMS portal, based on technical specifications.
• Supported ClearCase Crystal Report development.
• Interfaced with functional team gathering report specifications and updated technical documentation and test cases.
• Created views and stored procedures (SQL Server) to support Crystal Reports.
• Deployed reports to Business Objects Enterprise.
• Interfaced with Universe Design Team to develop and modify Universe data.

Consultant, Lead B/O Crystal Reports Developer

Confidential, Philadelphia, PA

Responsibilities:

• Converted and mapped Crystal Reports 8.5 report to Crystal Reports 2008.
• Deployed reports to upgraded version of Sunguard Relius application.
• Created test plans and worked with end users to log and address issues.
• Performed as Infoview Administrator.

Consultant, Lead B/O Crystal Reports Developer

Confidential, Princeton, NJ

Responsibilities:

• Upgraded Crystal Reports to Release 2.
• Gathered report specifications and created technical documentation.
• Developed ad-hoc reports to specification from PMO applications.
• Created views and stored procedures for reporting purposes.
• Scheduled and deployed reports to Business Objects Enterprise.

Consultant Lead B/O Crystal Reports Developer

Confidential, Wilmington, DE

Responsibilities:

• Upgraded Crystal Reports X1 to Release 2.
• Developed ad-hoc reports to specification for retail lending group.
• Developed Webi Reports from Universe data.

Consultant, Lead B/O Crystal Reports Developer

Confidential, Harrisburg, PA

Responsibilities:

• Installed Crystal Server and Business Objects Infoview 11R2.
• Installed and upgraded Crystal Reports v11R2 and R3.
• Gathered report specifications from users and upper level management and created technical documentation.
• Created user and management ad-hoc and dashboard reports utilizing Crystal Reports and SQL Server.

Consultant, Crystal Reports Developer

Confidential, Reston, VA

Responsibilities:

• Liaison with management team verifying and completing report specifications.
• Administrator for Crystal Server.
• Created user and management ad-hoc reports utilizing Crystal Reports and Oracle stored procedures.
• Deployed to Business Objects Enterprise.

Consultant, Lead B/O Crystal Reports & Webi Reports Developer

Confidential, Malvern, PA

Responsibilities:

• Created and modified 50 existing BO Universe reports converted from Business Objects 6 and Webi Reports. Modified Business Objects Universe.
• Migrated Crystal Reports 5 to Crystal Reports XI.

Consultant, Lead Crystal Reports Developer

Confidential, Folcroft, PA

Responsibilities:

• Worked directly with Project Manager to develop from specifications 150 reports for Confidential through (BOA) Brokers Operation Automation application.

Instructor, Crystal Report Developer/Enterprise

Confidential, Lyndhurst, NJ

Responsibilities:

• Part of Crystal Reports template team supporting development of GBiller, multi-country global billing application.
• Created English and local language report templates from specifications; performed unit testing and QA.

Consultant, Business Objects/Crystal Reports Developer

Confidential, New York, NY

Responsibilities:

• Liaison with financial team to gather information for enhancements and development of new Crystal Reports.
• Created functional specs and mock ups; developed from specifications, ad-hock reports and summaries.

Instructor, Crystal Report Developer/(BO) Enterprise

Confidential, Baltimore, MD

Responsibilities:

• Provided two weeks to beginner and advanced students on Crystal Reports and Crystal Enterprise v11.0 for group of six.

Consultant, Crystal Report Developer/(BO) Enterprise Administrator

Confidential, Oaks, PA

Responsibilities:

• Administered Crystal Enterprise security, permissions and folders for Business views.
• Developed, enhanced and upgraded Crystal Reports versions. Promoted Crystal Enterprise and WebSphere JSP environment.

Instructor, Crystal Report Developer/Enterprise

Confidential, Philadelphia, PA

Responsibilities:

• Instructed group of 10 internal IT professionals on Crystal Reports over 7 days of basic and advanced instruction.

Consultant, Crystal Report Developer

Confidential, Kennett Square, PA

Responsibilities:

• Interfaced with HR and PR departments to gather and create reports specifications.
• Created HR, G/L and A/P reports utilizing Lawson financial tables, stored procedures and views.
• Created PL/SQL views with TOAD from Oracle databases.
• Set up and published reports in Crystal Enterprise 10.

Consultant, Crystal Report Developer

Confidential, Linden, NJ

Responsibilities:

• Developed reports from security logs.
• Enhanced ASP and MS Access database script to support new and re-defined reports.
• Created new and modified existing stored procedures with SQL Server.
• Developed technical specifications for entire Crystal ASP (Active-X) reporting.
• Deployed reports to custom web interface.

Consultant, Crystal Report Developer

Confidential, Yardleyville, NJ

Responsibilities:

• Developed 15 parameterized reports for EZ Lender application from EZ Lender Sybase database.

Consultant, Corporate Crystal Reports Support

Confidential, Philadelphia, PA

Responsibilities:

• Provided first hand support, corporate development and knowledge base for all versions of Crystal Reports and Enterprise.
• Established relationship with Crystal Decisions liaison.
• Developed ad-hoc reports for Empire Time.
• Deployed reports to Crystal Enterprise.

Consultant, Project Manager/Technical Writer/Developer

Confidential, Wilmington, DE

Responsibilities:

• Gathered information from user groups to establish full life cycle process and developed business requirements for telecom billing data and inventory. Conclusive of system analyst, design and testing.
• Provided detailed specifications and documentation of current process flow, proposed process flow and data model.
• Coordinated migration of mock database from MS Access to Oracle.
• Set up DTS, views and stored procedures in SQL Server to migrate tables from MS Access.
• Set up and installed Crystal Reports and Crystal Enterprise.
• Developed reports utilizing Crystal Reports 8.5 and Enterprise scheduling.
• Converted Actuate Reports to Crystal Reports.
• Developed GUI interface in MS Access.

Consultant, Crystal Reports Developer

Confidential, Philadelphia, PA

Responsibilities:

• Set up DTS in SQL Server migrating tables from MS Access.
• Created views in lieu of MS Access queries.
• Set up and installed Crystal Reports and Crystal Enterprise.
• Converted 50 Actuate reports to Crystal Reports.
• Developed reports utilizing Crystal Reports, based on MS Access report specifications.
• Created technical documentation and test plan.

Consultant, Crystal Reports Developer

Confidential, Dayton, OH

Responsibilities:

• Developed to specifications HR, A/P, Contract/Subcontract and Purchase Order reports utilizing Viewpoint financial tables, stored procedures and views created with SQL Server.
• Published reports to Viewpoint application.
• Set securities for SQL databases and Crystal Enterprise.

Consultant, Crystal Reports Developer

Confidential, Allendale, NJ

Responsibilities:

• Developed demographic and pre- and post-operative reports to specifications from clinical trials data, utilizing Crystal and SQL Server. Developed from SQL Server tables and stored procedures; created views and tested data integrity. Reports were conclusive of parameters, formulas, graphs and running total fields.
• Published and deployed reports to Crystal Enterprise, set up user securities and scheduling.

Consultant, Crystal Reports Developer

Confidential, Richmond, VA

Responsibilities:

• Developed to specifications HR and Materials Management reports utilizing Lawson Financial tables, supplemental Lawson tables, stored procedures and views from Oracle tables created with SQL Server and TOAD.
• Revised application specifications; supported help desk for Crystal Info/Crystal Reports; and assisted development team with development of reports.
• Published, deployed and scheduled reports using Crystal Enterprise (Business Objects) via Crystal Publishing Wizard.

Consultant, Crystal Reports Developer

Confidential, Philadelphia, PA

Responsibilities:

• Developed from specifications A/P, G/L and Materials Management reports utilizing Lawson Financial tables, via remote server.
• Setup and installed Crystal Enterprise and ODBC integrating 7.5 to 8.0.
• Setup security module and published reports to Crystal Enterprise, Web folders and Scheduling.
• Revised application specifications.
• Created PL/SQL views with TOAD.

Consultant, Crystal Reports Developer

Confidential, Valley Forge, PA

Responsibilities:

• Provided first line technical support to implementation team for Crystal Reports and Visual Cactus reporting tools.
• Developed from specifications reports, queries and reporting tools utilizing Crystal Reports, FoxFire and Visual Cactus RQBE.
• Developed and enhanced tables.
• Performed system testing and modification.
• Technical lead for MS Access Problem Issue database.
• Established and developed data requirements for user groups.
• Created centralized system for tracking error logs and problem issues.
• Implemented tables, queries, multiple forms and reports utilizing MS Access and Crystal Reports.

Consultant, Crystal Reports Developer

Confidential, Newark, DE

Responsibilities:

• Liaison with group managers, IT staff and clients to determine development and data requirements.
• Analyzed current reports, queries and stored procedures.
• Developed month end, management and trending reports utilizing Crystal Reports 7 (SQL tables, stored procedures, queries and info views).
• Following testing approval scheduled and administered reports with Crystal Info.
• Published reports to Info Desktop and set up user securities.

Consultant, Mass90/Crystal Reports Developer

Confidential, Philadelphia, PA

Responsibilities:

• Extracted pre- and post-petition receivables and sales data from Mass90 and Paradox system.
• Verified accurate receivables and created receivable management system/environment for end users with merged data utilizing ACT-123, MS Access as back-end and Crystal Reports.

Consultant, Developer

Confidential, Newark, DE

Responsibilities:

• Developed Access/FoxPro/Excel reports for mortgage backed securities division.

Consultant, Programmer/Analyst

Confidential, New York, NY

Responsibilities:

• Interfaced with external clients, including mortgage servicing companies and investment bankers to obtain data on mortgage portfolios.
• Created program applications to manipulate mortgage pool data to conform to S&Ps format model for structured analysis and reporting.
• Utilized FoxPro, MS Access and data warehouse tool, Informatica to append and query data. File formats were transformed into dbf (flat file format) primarily for LRCA model.
• Prepared ad-hoc reports.
• Assisted Structured Finance Analysts with basic functionality of FoxPro Language (v.2.6 Windows) and with special projects and reports utilizing FoxPro and MS Access.
• Maintained MBS's Bulletin Board System (Wildcat 4.11). Ensured proper backup of mortgage portfolios, data warehousing and modeling with Informatica.

A/R Collections Manager/Help Desk

Confidential, Philadelphia, PA

Responsibilities:

• Accountable for data conversion from COBOL utilizing MS SQL Server converting data to text and then converting to DBF to generate reports utilizing MS Access.
• Extracted aged receivables appended from COBOL and imported to ACT-123.
• Created reports, databases, and customized queries and billing applications utilizing MS Access. MS Access Administrator.
• Developed monthly billing reports utilizing MS Access and FoxPro.
• Supervised A/R department staff of 12.
• Oversaw cash applications, daily and monthly ledgers and billing. Provided monthly reporting to controller. Managed and assisted with collection of past due receivables.
• Provided customer service relative to billing inquiries and disputes.

A/R Collections Manager, Programmer

Confidential, King of Prussia, PA

Responsibilities:

• Developed and maintained several financial analyses, billing programs and reports utilizing FoxPro 2.6 (trending reports, multiple shares billing, customized programs).
• Created and maintained FoxPro databases; merged data from outlying offices weekly utilizing Close up and PC Anywhere.
• Administrator for ACT-123 (contacts management).
• Utilized FoxPro data and merged with ACT to implement collection tool for receivable management and trending of sales.
• Migrated Siebel CRM data to reporting database for purpose of developing Crystal statistical reports.
• Assisted with development of MS Visual Basic applications. (familiarized with Crystal Reports and Visual Basic).
• Managed $24MM A/R annually.
• Supervised staff of 4.
• Trained by CEO as FoxPro Developer and noted as member of programmers group. Assisted in new development of FoxPro applications, and supported existing applications.
• Created technical user guides/manuals for all accounting applications developed with FoxPro and Visual Basic.
• Negotiated direct billing to third party payers (insurance companies) resulting in enhanced aging of receivables.
• Managed and directed credit collections and implemented collections policies.
• Facilitated control and increased cash flow by 50%.
• Performed as Administrator and Help Desk for ACT databases and queries.
• Administrator for shared cost billing and life cycle analysis and development of multiple shares billing applications, reports and data.
• Part of Help Desk supporting FoxPro and Crystal Reports for accounting and billing departments.