SUMMARY

• 6 years of total IT experience, with around 3 plus years of experience in Salesforce.com as an Administrator/Developer.
• In - depth understanding of SFDC CRM business processes and documentation of processes.
• Designed various custom objects, custom fields, role based page layouts, custom Tabs, custom reports as per the requirements
• Implemented various advanced fields like Picklist, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Extensive Experience in customization of Reports based on user and organizational requirement.
• Interacted with various business team members to gather the requirements and documented the Business and Software Requirements.
• Experience in identifying, planning and implementing new SFDC features and functions (new screens, workflow, custom objects, reports, and apex code) to meet business requirements.
• Hands-on experience in analysis, design, development, and testing of the SFDC application.
• Experience in designing of Dashboards, reports and various other components as per the client and application requirements.
• Experience in SFDC development using Visual Force Pages, Visual Force Components, Force.com IDE, and SOQL.
• Experience working with Force.com IDE and salesforce.com Sandbox environments.
• Support and training new end users and business users of the salesforce.com application.
• Rich experience in Data Migration and Data Integration.
• Proficiency in Object Oriented Languages like Java, and other Java technologies.
• Experience in web technologies like HTML, XML, CSS and JavaScript.
• Good understating of Database Design, Data Modeling, RDBMS.
• Extensive experience as a PL/SQL developer.
• Experience of working with various Database platforms such as ORACLE, SQL Server and MS Access.
• Extensive experience in Unit, User acceptance and Regression Testing.
• Experience with other applications such as Workday HCM and Oracle EBS.
• Experience in Application Support, User support & Application Release Management.
• Excellent communication and inter-personal skills, technical documentation and reporting skills, accustomed to working in both large and small team environments.
• Ability to effectively communicate technical issues and resolve problems at all levels of the organization both internally and externally
• Attention to detail and complex problem solving abilities from operational and technical perspective.

TECHNICAL SKILLS

Force.com Technologies: Apex, SOQL, SOSL

Sales Force tools and Integration tools: Force.com Eclipse IDE Plug-in, Force.com Migration Tool, Force.com Data Loader, Informatica on Demand.

Other Languages: SQL, PL/SQL, Java/swing, C.

Web Technologies: HTML, XHTML, CSS, JavaScripts.

Databases /Tools: TOAD, SQL plus Client v8i, Oracle 9i, Oracle 10g, SQL Server.

PROFESSIONAL EXPERIENCE

Confidential, San Jose, CA

Sales Force Administrator/developer

Responsibilities:

• Experienced in capturing business and technical requirements from the clients through JAD sessions and Sprint cycles
• Analyzed the requirements and converted the business requirements into technical requirements relating to the application for the design team
• Performed end to end Salesforce configuration based on client requirements and involved in implementation of Salesforce CRM modules such as SFA and PRM
• Developed basic visual force pages as a part of the implementation of the design and created reports and Dashboards for demo purposes
• Developed custom objects, workflows, page layouts, assignment rules, validation rules, record types and email templates
• Integrated Outlook with Salesforce using Salesforce for Outlook to sync contacts and events both ways between Salesforce and Outlook
• Developed and maintained training documents and performed end user training to help the users download and configure Salesforce for Outlook on their systems
• Performed data management activities like data import, data export and data backup using the Import Wizard and the Data Loader
• Worked with the Force.com IDE to download the metadata of the organization and make changes to the XML files and deploy it back to the server
• Worked with the application release team and deployed configuration changes from one sand box to another with the help of Change Sets and SnapShot
• Created and maintained incidents during deployment using BMC Remedy Force-Incident Management system
• Performed unit testing, integration testing, created test cases as a part of the testing and mocked up functionality for the test cases
• Collaborated with the testing team on the client end to identify bugs and worked with the offshore/onshore development team on bug fixes
• Designed security framework based on Role Based Access and Profiles to streamline the security process and increase flexibility
• Analyzed and documented application security, business process controls and privacy strategy and approach that addresses the client’s operational requirements

Confidential, Alpharetta, GA

Sales Force Administrator/developer

Responsibilities:

• Worked extensively on salesforce.com standard objects like Accounts (Person and Business), Contacts, Opportunities, and Cases.
• Interacted with various Business users to gather enhancement requirements and involved in scrum meetings.
• Designed Surveys using Clicktools (AppExchange).
• Worked on different kinds of reports such as Summary reports and matrix reports.
• Used the summary and matrix reports to summarize data to produce grand totals and sub totals based on the requirements.
• Used the report builder to add custom summary formulasto summary reports.
• Created custom formula fields to calculate specific values based on requirements.
• Created various PDF documents for Opportunity Management using Conga Composer (AppExchange).
• Created custom objects, applications and custom report types.
• Designed workflow rules, validation rules and approval processes for various functional and business requirements.
• Created email-to-cases, automated-responses, assignment rules, email alerts and templates for Case Management.
• Collaborated with other developers in performing unit testing and identifying bugs in the application.
• Migration of the product from the test environment to the production.
• Created web to lead, web to case and Email to case to direct leads and cases from the internet and email appropriately to the user queues or users.
• Used SalesForce Automation for sale lead management, opportunity management, account and contact Management, approvals and workflows.
• Created Queues, Groups and created assignment rules to assign leads to appropriate queues and users.
• Maintained security such as user accounts, mobile user accounts, sharing rules, user roles, user profiles, field level security, list view rights.
• Created workflows to assign tasks, field updates and outbound messages according to the business requirements.
• Worked on page layouts, list views, custom reports, and record types.
• Created search layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented the requirements on Salesforce.com platform and Force.com IDE
• Worked in different sandboxes for development and testing, and involved in migrating the code to production instance in installments.

Confidential, New York, NY

SalesForce Developer

Responsibilities:

• Interacted with the business analyst in refinement of the BRD all through the development process.
• Designed a solution by customizing various standard objects of SalesForce.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Designed and deployed Custom tabs, Approval Processes and Auto-Response Rules for automating business logic.
• Created Visual force pages to capture information on customers.
• Used Informatica on Demand to integrate sales force with an existing ERP System(JD Edwards).
• Used the Cogna Composer app to create documents and reports that can be sent directly from salesforce by using workflows.
• Worked with the development team to create web services for contact information consumed by the legacy system.
• Worked on Bugzilla and fixed all critical issues that were identified during testing process.
• Performed integration testing on sand box and production environment.
• Set up assignment rules to assign the leads captured during campaigns and other ways to the appropriate users.
• Implemented Web to lead to capture the leads who show interest in the product from the website.
• Set up validation rules to validate the data that was being entered by the users in various fields.
• Designed and deployed custom objects, custom tabs, page layouts, visual force pages to suit the needs ofthe application.
• Set up approval process to let users submit record for approval to managers or higher authorities for Approval.
• Developed and configured various Reports and Report folders for different profiles based on the organizational need.
• Scheduled weekly export of organization data from reports

Confidential, Midvale, UT

SalesForce Administrator

Responsibilities:

• Interacted with various business analyst, analyzed the requirements and developed the data model to suit complex business needs.
• Created vision, scope, and use case documents, business process models, use case diagrams, activity diagrams, and state chart diagrams.
• Interfaced with business users to prepare and update Business Process Requirements (BPR) and Software System Requirements (SSR).
• Created test cases and test scripts to perform unit testing and a part of integration testing.
• Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects
• Designed, Implemented and deployed the Page layouts, Custom tabs, Components, and S Control to suit the needs of the application.
• Used custom buttons and links to enhance the user interface and make data easily available for the end users.
• Created triggers to fetch information from cross objects and populate visual force pages.
• Performed integration testing to integrate different modules together.
• Worked closely with testers to identify bugs in the application and fixed the bugs identified during testing.
• Used data loader to load the data from csv files on to salesforce.
• Used complex validation rules, cross object formulae, lookup rules, workflows and dynamic approval processes to implement business logic
• Imported data into custom objects from various sources using Data Loader
• Created and deployed several reports for different user profiles based on the need in the organization.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Supported the data migration activities for migrating the data from various business centers and business center users with the support of Saleforce.com

Confidential

PL/SQL Developer

Responsibilities:

• Oracle certified PL/SQL developer with strong 10G knowledge.
• Developed different functions and procedures to meet the business requirements.
• Worked on TOAD tool to develop the Pl/SQL procedures and functions.
• Profound knowledge in relation databases.
• Developed E-R models to suite the requirements.
• Used SQL statements to link different tables and pull out data from different tables.
• Design low-level program structure and code program logic.
• Interacted with DBA teams and data customers.
• Developed triggers to automated data being entered in to tables according to the business requirements.
• Optimized oracle database application for performance.
• Identified performance issues, and implements performance improvements.
• Worked with physical databases, schemas, table structures, indices, data marts, program structure, batch processing, performance, etc.