SUMMARY

• Experienced as Business Systems Analyst using iterative SDLC principles of Rational Unified Process, Agile (Scrum) and Waterfall to develop and test distributed client/server, Internet and intranet applications on heterogeneous environments; along with Healthcare processes, possess good knowledge of property and casualty insurance, risk management, assets management.
• Skilled in articulating and creating project documentations including functional requirement document, AS - IS and TO-BE process flows to find out any loop holes in the present system, use cases, test cases, re-designing of existing processes.
• Experienced in preparing use cases and system requirement documents based on client requirement along with in-depth system diagrams.
• Outstanding organization skills in capturing the business flows and presenting as meaningful artifacts at Inception and Elaboration phase.
• Strong analytical and problem solving skills with the ability to present solution that addresses requirements and mitigate risk. Expertise in conducting JAD sessions, holding interviews and document analysis for user requirement gathering along the project stakeholders.
• Skilled in team building, conflict resolution, escalation awareness and ability to work in fast paced environment with dynamic and changing priorities as an Individual or as a team.

TECHNICAL SKILLS

UML Diagram Tools: Microsoft Visio, Rational Rose

Databases: SQL Server 2000/2005/2008 , Informatica, Oracle

Languages: Java, .Net, C, C++

Operating System: Windows, Unix

Other Tools: Application Lifecycle Management (ALM), MS Project, HP Quality Center, CaliberRM, JIRA, and Crystal Reports

PROFESSIONAL EXPERIENCE

Confidential, Franklin, TN

Sr. Business System Analyst

Responsibilities:

• Worked as requirement SME, to provide a complete and testable requirement.
• Prepared High-level logical process models and FRD’s as well as supporting documents containing essential business elements, detailed definitions and terminologies used and also assisted in defining global business terms for the data glossary for the Healthways applications.
• Facilitated JAD sessions with SME’s, product design teams and development teams to discuss, track and document the progress of the project for the development throughout the SDLC.
• Worked on various processes like one-way text/email protocol, loading FEP claims from manual to automatic, improving GUI along with allocating user access control according to the detail of information to be released for particular channel, remediation of claims process and hospital discharge, associating user interacting GUI and processes with back end application to produce results and reports etc.
• Designed and developed use cases, use case documents, activity diagrams and sequence diagrams, data flow diagrams/models.
• Assigned tasks amongst the team to distribute the work load and also assisted as a part of team in process streamlining performing various tasks analyzing and incorporating new tools to create SOP, producing standard templates for the deliverables.
• Co-ordinated with offshore team to communicate the effective development throughout the team.

Environment: Windows 7, MS Visio, MS Office, ALM, HP Quality Center, Agile - Scrum, MS SharePoint.

Confidential, Miami, FL

Business Analyst

Responsibilities:

• Written user story in story writing workshop conducted at initial stage of SDLC.
• Conducted meetings with development team and product owner to prioritize the backlogs.
• Gathered and managed the requirements from stakeholders and users by interviewing.
• Utilized Caliber RM to manage requirement and maintain different versions of various documents.
• Prepared work Breakdown Structure (WBS) to comply with the triple constraint: time, cost and scope.
• Conducted daily scrums to synchronize the word of team members as they discussed the work of the sprint backlog to follow Prototype model of SDLC in development software.
• Interfaced with top management to ensure that IT initiatives and involvement are clearly communicated and understood by sharing mockups and scheduled walk through of the development time to time.
• Mitigate risk all the time; motivate all the team members to meet the deadlines since time was limited.

Environment: Windows XP, MS Visio, MS office, Java, Caliber RM, QTP, Agile, MS SharePoint.

Confidential, Hialeah, FL

Business Systems Analyst

Responsibilities:

• Gathered and documented the requirements that are critical to the business and which are used to design application software. Prepared business requirement documents using Rational Requisite Pro.
• Understood and articulated business requirements from user interviews and converted requirements into high level and low level use cases, activity diagrams and sequence diagrams using Rational Rose according to UML methodology.
• Derived Functional Requirement Specifications (FRS) based on User Requirement Specification URS.
• Implemented RUP and followed iterative process for Use Case driven processes of requirement documentation and their deployments and also created a Traceability Matrix.
• Held JAD sessions with the System Architects, Developers, Database Developers, and Quality Testers during the project development to assure that the critical as well as the minute details of the project were discussed and issues were resolved beforehand.
• Followed the UML based methods using Rational Rose to artifacts like Use Cases, Activity Diagrams and Sequence Diagrams.
• Built and maintained close relationships with internal customers and retail systems vendor to ensure efficient development processes are being followed and that business priorities are met and that projects/development are on schedule.
• Assisted technical teams in integrating ‘Customer Relationship Management’ and ‘Procurement’ module into Oracle E-Business Suite.
• Assisted with the system testing/user acceptance testing of the functional enhancements as needed.
• Assisted with the development of Policy, Procedures and Best Practices for retail operations in alignment with system capabilities.
• Used MS Office suite (Word, Excel, Access, and Power Point) and SharePoint for project tracking, documentation, presentation and managing the documents.
• Verified the Business Scenarios on new builds to allow extended testing by QA team.

Environment: MS SharePoint, Rational Rose, RUP, Java, Windows XP, J2EE, Test Director

Confidential, Murrysville, PA

Sr. Business Analyst

Responsibilities:

• Documented User Story for functional requirements like flow of data between mainframe of another system for transferring data from data repository to final storage.
• Split epic into multiple User Stories, written User Stories on index cards & arranged to facilitate planning & discussions.
• Provided inputs in the strategic development of detailed project plans, work assignments, target dates for effective project management to assist Project Manager.
• Prepared High Level Logical Data Models and BRD’s (Business Requirement Documents) supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the actors to analyze and document business data requirements
• Facilitate weekly interviews & JAD sessions with SMEs, senior management, IT teams to track and document, Credit Risk, market risk and operational risk, resolving related application issues and tasks
• Worked on various Online Banking processes like set up Check Payment, Browser variations, Keep the Change, Online Banking mail communication with live customers, Authentication flow, Alert mails to Customers etc.
• Designed and developed Activity Diagrams, Sequence Diagrams using MS Visio
• Assigned tasks among development team monitored and tracked progress of project following agile methodology.
• Responsible for creating Business Process Modeling and Work Flow Diagrams. Used Scrum Work Pro and Microsoft Office software to perform required job functions
• Authored documents for capturing pricing data using Bloomberg and Reuters terminals
• Created automated Test Scripts representing various transactions.
• Created test reports for analysis and integrated the Performance Testing in the SDLC with QAs
• Assisted in presenting reports and analysis to help guide the management

Environment: Windows, MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio), Bloomberg Terminal, Java, agile-scrum

Confidential, Omaha, NE

Sr. Business Analyst

Responsibilities:

• Performed analysis on historical trade position data, trading trends and opposing trade positions for fraud detection and trading limit violations.
• Identified system and operational requirements and improvements while working with other BAs, IT developers, financial analysts, experienced traders and end-users.
• Identified requirements to access and store a variety of market, reference and pricing data related to fixed income products so that the results could be published to the trading applications.
• Deep understanding of Front office, middle office and back office activities especially, trade processing and clearing and settlement
• Extensively used MS-Visio and UML for generating Use Cases, Class Diagrams, Sequence Diagrams and Activity Diagrams
• Maintaining the Requirements Traceability Matrix (RTM) across the deliverables of a project
• Identified entitlements and access issues pertaining to specific streams and user groups and their touch points with other systems
• Contributed to the integration of Wall Street on Demand and NASDAQ streaming quotes with the front end systems
• Provided management with metrics, reports, and schedules as necessary and participated in the design walkthroughs and meetings

Environment: Windows NT/2000, Rational Unified Process, UML, Use Cases, Visio, MS SharePoint, MS Excel

Confidential, NYC, NY

Business Systems Analyst

Responsibilities:

• Interacted with the fixed income investment broker officers and understood their need in fixed income trading on behalf of the clients
• Responsible for gathering and analyzing Business and system functional requirements and for understanding and translating these needs into Business Requirement Specification (BRS) and System Requirement Specification (SRS) documents.
• Conducted and lead JAD sessions to allow different stakeholders to communicate their perspectives, proposed solutions, shared concerns/disagreements, resolved outstanding issues and came to an agreement
• Developed Use Case diagrams, business flow diagrams, Activity/State diagrams and Sequence diagrams using Rational rose to easily convey the projects process and requirements to developers and other stakeholders
• Created functional specification documents for the design, development and implementation of project
• Prepared the Functional Specifications Documents for the Data Modelers and the ETL Teams
• Supported the assigned project manager with creating detailed project plans and assisted in developing, scheduling and tracking project timelines
• Supported project governance and provided regular project communications to the project manager and business areas
• Wrote test cases and test scripts for the User Acceptance Testing. Also, performed some parts of testing
• Interacted with the Users by interviewing them, preparing questionnaire and getting feedback

Environment: Rational Rose, Requisite Pro, Windows XP, MS Office 2007/2003, .NET Framework, SQL Server, Quality Center, Java

Confidential

Business Analyst

Responsibilities:

• Researched and assessed client systems and business processes
• Explored all aspects of the claim processing lifecycle, starting from identifying a claim to its closure
• Conducted Cost-Benefit analysis & SWOT analysis to find difference between As-Is & To-Be system
• Used MS Word document for requirement gathering
• Worked intensively on various phases in the project lifecycle to design the system in such a way that the high risk claims could be easily identified and monitored
• Participated in preparing basis for Project Vision documentation
• Involved in walkthroughs with business team, architects and developers to refine the requirements
• Generated use-case diagrams using MS Visio
• Implemented Traceability Matrix and User Requirement Specification Document (URS) to verify the functionality
• Involved with the Software Quality Assurance (SQA) Team to develop Test plans

Environment: Waterfall, MS Visio, SQL, MS Office and Windows XP