SUMMARY:

• 10 years of experience in IT with wide - ranging proficiency in Siebel Application Development, Configuration, Siebel EAI, Design, Testing and Implementation of Siebel-CRM eBusiness applications.
• Proficient with Siebel Enterprises such as Siebel Call Center, Siebel Marketing, Siebel eFinance, Siebel Pharmaceutical, Siebel eCommunications, Siebel eSales applications both in the functional and technical aspect
• Extensively worked on the Siebel Configuration, Workflow Manager, Workflow Policies, Business services.
• Involved in Requirement gathering, analysis and designing functional document for the processes using recommended tools.
• Implementing declarative alternatives in the applications to enhance the performance in various objects.
• Involved in production support environment and on call support.
• Extensively worked in enterprise application integration between Siebel and with different legacy systems using Siebel EAI - Outbound/Inbound workflows, Data Maps, Web Services, HTTP Transport
• Experience in Siebel Application Upgrade.
• Extensively worked on Actuate eReports Suite
• Ability to work under minimal supervision and will adhere to deadlines
• Extensively worked on customizing web services for the HTTP based inbound/outbound request handling for .Net applications.
• Involved in integration with .net, Java, and Billing applications.
• Designing and handling the MQ series, Oracle Fusion, JDEdward based on the business capabilities.
• Excellent communication skills, both verbal and written, with an ability to express the complex business scenarios in technical terms.

TECHNICAL SKILLS:

Siebel: Siebel 8.1/8.0/7.8/7.7/7.5 , Siebel Tools, Workflow Manager, EAI,EIM, eScript, Smart Script, Siebel CTI, Siebel Analytics, Siebel UCM, Siebel Upgrade, Web Services

Transport Adapter/Middle wares: MQ-Series, HTTP Transport, Oracle Fusion

Languages: C, C++, Java Script,JSP, XML, XSD.

Designing Tools: MS Visio, Rational Rose (RUP)

Database: Oracle 11g/10g/9i, DB2,TOADv9.0,SQL Server, MS Access

Reporting Tools: Oracle BI Publisher11.0,Actuate 8.0

Operating System: Windows 2000/NT/XP/7, UNIX

PROFESSIONAL EXPERIENCE:

Confidential, LittleRock, AR

Sr. Siebel Consultant

Responsibilities:

• Preparing and maintained the technical design documents (LLD)
• Extend the functionality through e-script.
• Using the data transformation adapters like EAI siebel adapter,EAI data mapper,XML converter.
• Configuring the data transport adapters like MQ series transport adapter, EAI HTTP transport adapter.
• Configuring the property sets as instance of integration objects data.
• Designing and developing the Workflows for related activities.
• Worked on policies based workflows.
• Configuring the integration workflows to Query the Internal/External Integration objects.
• Involved in developing the EAI workflows to export the orders and deals.
• Worked on web services for generating for inbound/outbound HTTP requests for .Net and Kaba application integration.
• Worked on Web Services to combine component-based development and Internet standards and protocols that include HTTP, XML, Simple Object Access Protocol (SOAP), and Web Services Description Language (WSDL).
• Conducted several expert services review sessions with various Oracle/Siebel customers in areas like configuration, database tuning, integration best practices.
• Involved in unit testing.

Environment: Siebel Public Sector 8.2, Configuration, Siebel EAI, Workflow, Script, BI Publisher, Oracle, Windows XP, UNIX.

Confidential, Phoenix, AZ

Sr. CRM Consultant

Responsibilities:

• Tuning the application in various levels (UI, Business Objects, scripting, servers) to enhance the performance.
• Worked with performance tuning for load balancing the service requests from the external systems.
• Customizing & Configuring the Siebel EAI business services.
• Configuring the UCM utilities.
• Using the data transformation adapters like EAI siebel adapter,EAI data mapper,XML converter.
• Configuring the data transport adapters like MQ series transport adapter, EAI HTTP transport adapter.
• Configuring the property sets as instance of integration objects data.
• Designing and developing the Workflows for related activities.
• Worked on policies based workflows.
• Configuring the integration workflows to Query the Internal/External Integration objects.
• Involved in developing the EAI workflows to export the orders and deals.
• Worked on Web Services to combine component-based development and Internet standards and protocols that include HTTP, XML, Simple Object Access Protocol (SOAP), and Web Services Description Language (WSDL).
• Conducted several expert services review sessions with various Oracle/Siebel customers in areas like configuration, database tuning, integration best practices.
• Involved in unit testing.

Environment: Siebel eComunications 8.1, Siebel EAI, Workflow, Script, Oracle 11g, Windows XP, UNIX.

Confidential, St.Louis, MO

Sr. CRM Developer

Responsibilities:

• Preparing and maintained the technical design documents (LLD)
• Extend the functionality through e-script.
• Using the data transformation adapters like EAI siebel adapter,EAI data mapper,XML converter.
• Configuring the data transport adapters like MQ series transport adapter, EAI HTTP transport adapter.
• Configuring the property sets as instance of integration objects data.
• Designing and developing the Workflows for related activities.
• Worked on policies based workflows.
• Configuring the integration workflows to Query the Internal/External Integration objects.
• Configured the data maps in the open UI client CRM application.
• Involved in developing the EAI workflows to export the orders and deals.
• Worked on web services for generating for inbound/outbound HTTP requests for .Net and Kaba application integration.
• Worked on Web Services to combine component-based development and Internet standards and protocols that include HTTP, XML, Simple Object Access Protocol (SOAP), and Web Services Description Language (WSDL).
• Conducted several expert services review sessions with various Oracle/Siebel customers in areas like configuration, database tuning, integration best practices.
• Involved in unit testing.

Environment: Siebel Sales 8.1, Configuration,Siebel EAI, Workflow, Script, BI Publisher,Oracle, Windows XP, UNIX.

Confidential

Sr. Siebel Analyst

Responsibilities:

• Involved in the Assessment phase.
• Run the estimation tools against the target SRF.
• Worked with Configuration, Integration assessments.
• Executed the upgrade approach and plan.
• Involved in Pre-Post Upgrade Tasks.
• Worked with Pre-Repository Merge Tasks
• Extend the functionality through e-script.
• Using the data transformation adapters like EAI siebel adapter, EAI data mapper,XML converter.
• Worked on Web Services to combine component-based development and Internet standards and protocols that include HTTP, XML, Simple Object Access Protocol (SOAP), and Web Services Description Language (WSDL).
• Conducted several expert services review sessions with various Oracle/Siebel customers in areas like configuration, database tuning, integration best practices.
• Involved in unit testing.
• Involved in SIT.

Environment: Siebel Finance 8.1, 7.7 Configuration, Siebel EAI, Workflow, Script, BI Publisher, Oracle, Windows XP, UNIX.

Confidential, Milwaukee

Siebel Tech Lead

Responsibilities:

• Preparing the low level design based on business capabilities.
• Involved in Preparing Business Requirements Documents (BRD) and Functional Design Documents (FDD).
• Was involved in configuring special purpose applets to present the customized data and using recommended user properties as scripting alternatives.
• Customized MVG to reduce the queries in application and to enhance performance.
• Configured Static and Dynamic Drilldowns.
• Have experience in Extending columns on a table and creating a new table using tools.
• Wrote Siebel eScript behind BC events to execute specific logic.
• Involved in recommended performance tuning aspects at various levels like BC, applet, field, scripting.
• Involved in the project as the lead EAI Integration and Configuration. The responsibilities included the Prepared Technical Design Documents and implementation of the integration process between Siebel and External Systems.
• Written Custom Business Services using Siebel eScript.
• Extensively worked on Siebel Integration Objects and Siebel Integration Business Components and Generated DTDS and co-ordinate with External Systems Team for Integration Field Mappings.
• Created and Modified Workflow Policies, Workflow Actions and Workflows Processes for integration requirements.
• Integration with external system for import the data to siebel environment using EIM processes.
• Worked with Siebel EAI business services to generate the inbound/outbound xmls.
• Worked on web services for generating for outbound requests.
• Worked with production support environment and attending the on calls to support the end users.
• Involved in unit testing and integration testing.

Environment: Siebel eFinance 8.0/7.8.2, Siebel Tools, Workflow Manager, eScript,Oracle, Windows 2000, UNIX

Confidential

Siebel Developer

Responsibilities:

• Performing pipe cleaning activities for WLR3 Phase II & III Non- Functional Environment.
• Study the functionality and configuration of the components with in the stack. And connectivity of each component. As part of this work I am the responsible person for PATH 1.
• Study & understand the business functions and MQ setup for the requests and responses.
• Analyzing and understanding the typical functionality of One View, COPAL, BAL, OFS, B2B and OR simulator.
• Capturing the production support environment capabilities.
• Work with multiple environments to understanding the business functions.
• Execute the business functions in one view and track the flows. Analyzing the severity of faults in this environment.
• Check the connectivity of each component.
• Performed end to end integration testing.

Environment: Siebel eCommunications 7.7.2, Siebel Tools, Workflow Manager, eScript, Oracle, Windows 2000, UNIX.

Confidential

Siebel Developer

Responsibilities:

• Study of the Requirement Document. Involved in low level design
• Understanding the functionality of each entity in the project.
• Reviewing the design documents in order to understand the complex portions of the work
• Understanding the technical flow of the project.
• Understanding the relationship between the entities.
• Worked with PL/SQL Procedures.
• Extensively working on the configuration with the entities like contact, contract, license, product qualified and agencies.
• Configured customize views, screens, applets, business components for extending the functionality.
• Extensively working with scripting for validation and to achieve the business rules.
• Written scripts in various object levels for validation extend the functionality and invoke workflows.
• Written customized business services as the part of integration.
• Worked with integration workflows with policies.
• Involved in Siebel EAI approaches like HTTP, MQ, web services.
• Involved in unit testing.

Environment: Siebel eCommunications 7.5.2/7.7.2 , Siebel Tools, Workflow Manager, eScript, Oracle, Windows 2000, UNIX.