SUMMARY:

• Innovative leader, team builder, change manager, and strategic thinker with a global perspective and a business development focus. 20 years experience in international business, information technology, and eCommerce operations.
• Excel at building and leading teams, driving customer - centric business solutions, and delivering bottom-line results while bridging technology, process, change, and human resources. Consistently drive profitability with direct P&L accountability and M&A experience.

TECHNICAL SKILLS:

Operating Systems: Microsoft Windows XP, 2000, NT, 98, 95, 3.x, MS-DOSApplications/Languages:Microsoft Office, HTML, C++, UML, TogetherSoft, Oracle, SQL, PL/SQL, SQL-Station, Crystal Reports, Lotus Notes (CLS), Lotus Script, Clarify, MS FrontPage, MS Project, Project Server, MS Access, Visio Technical, Lotus SmartSuite

Environment: s Managed: IBM WebSphere, IBM Sterling Commerce, Microsoft .NET, Java, JSP, C#, ASP, HTML, XML, JavaScript, Visual Basic, SAP, SQL Server, Oracle, Clarify, Lotus Notes

PROFESSIONAL EXPERIENCE:

Confidential, OAK BROOK, IL

Director of Operations

Responsibilities:

• Manage and provide strategic direction for daily operations of a $50M online bookstore operations team of 25 including 3 direct reports. This includes all marketing and emblematic merchandising activities.
• Researched, recommended, acquired, and integrated a $35M virtual bookstore company into existing operations.
• Specific responsibilities include defining the business, operational, and organizational foundation structures that have allowed the business to scale in a rapid and cost effective manner.
• Other responsibilities include developing product requirements, prioritizing and managing product and technology roadmaps, sales, marketing and communications, managing new client implementations, and client retention.
• Manage operations and relationships of largest marketplace book seller on Confidential, Confidential, and AbeBooks.com.
• Responsible for the implementation of all e-commerce technology and marketing activities as well as all customer relationship management, buyback operations, emblematic merchandise, and customer service teams.
• Implemented the company’s first Project Management Office, obtaining executive support and approval, then developing best practices and methodology, and providing mentorship to project managers and project teams.
• Provide leadership and project management expertise to project leads to foster development and to ensure project management disciplines are utilized appropriately and consistently to exceed customer expectations.
• Provide project portfolio management and deliver regular project status to senior executive management.
• Improve and re-engineer business processes and provide change management expertise in support of critical business strategies.
• Manage vendor relationships to ensure quality on-time delivery within budget utilizing a partnering approach.
• Lead and facilitate new customer acquisition efforts and manage the resulting technology integration projects.
• Manage multi-million dollar capital and expense budgets.
• Manage the development and implementation of an enhanced technology system and new business unit to provide course materials services and a Virtual Bookstore solution for current and future customers.
• Oversee the design, development, and implementation of several new web marketplaces, integrating with Confidential, Confidential, Confidential .com, and Confidential and manage the corresponding business relationships with all vendors.
• Manage development and implementation of a $400M business-to-consumer web site, providing the online retail solution for over 2,000 college stores and leading to sales increases of over 35% each year (www. Confidential .com).
• Manage development and implementation of a $50M business-to-business web site, providing the company’s first online real-time inventory ordering tool, helping stores manage inventory and operations (www. Confidential .com).

Confidential, CHICAGO, IL

Principal Consultant

Responsibilities:

• Managed Internet and desktop application development, quality assurance processes and team testing.
• Coordinated business analysis and re-engineering activities and acted as liaison between business customers and consulting development team.
• Constructed and managed project schedules and cost projections to help ensure on-time and on-budget delivery.
• Developed standard operating procedures for new systems and provided instruction to users.
• Researched and presented opportunities to leverage ecommerce-based technologies appropriate to the business and customer base.
• Prepared professional consulting engagement responses and participated in customer sales presentations.

Confidential, LISLE, IL

Manager, Internet Applications Development

Responsibilities:

• Managed overall strategy and development process for $10M Internet-based global financial application project.
• Oversaw daily development activities and provided direction for team of 50.
• Managed and led team of five Business Analysts including hiring, assessing performance, and assigning tasks.
• Led Joint Application Design (JAD) sessions to facilitate requirements gathering and definition.
• Ensured proper customer service procedures were followed in support of more than 1,000 active customers.
• Collaborated with sales and marketing departments to develop meaningful and useful reporting tools.
• Developed and actively managed release schedule, project plans, and development methodology.
• Facilitated status meetings, communicated progress, resolved issues, and managed risks for project team.
• Established team-oriented environment that fostered opportunity for growth and development of team members.

Confidential

Project Manager/Strategy Lead

Responsibilities:

• Led and managed eight business analysts, while effectively balancing project priorities.
• Devised and implemented new Web development strategy and integrated it into development environment.
• Coordinated application development lifecycle process for FiNetrics’ Internet accounting product.
• Managed, prioritized, and assigned project tasks in order to meet established deadlines.
• Designed and documented Business Requirements and Use Cases, utilizing the Rational Unified Process (RUP) and Unified Modeling Language (UML) to support an SAP-based financial Web application.
• Reviewed Web design, development, usability, and site navigation for consistency and accuracy.

Confidential, DOWNERS GROVE, IL

Project Manager

Responsibilities:

• Led and managed five-member application development team to complete internal IT initiatives, including Clarify CRM implementation, an automated Time and Attendance system, and several database management projects.
• Incorporated all phases of software development methodology into projects—planning, analysis, development, testing, implementation, and maintenance—resulting in quality on-time delivery.
• Developed all project-related documentation including project plans, work plans, estimates, teaming requirements, and technical and functional design documentation.
• Managed critical path to ensure shortest project duration while maintaining quality standards.
• Analyzed and documented existing processes, interviewed users, performed needs analyses, gathered requirements and wrote specifications using systems analysis and design skills.
• Researched, analyzed, and recommended wireless solution for Greyhound, Inc., which improved communications and drastically increased turnover rate of bus maintenance and recycling system, saving time and money.
• Designed and developed Lotus Notes database applications to enhance workflow, document management, and information management processes, resulting in more efficient data control and dissemination.
• Developed and maintained mission critical Oracle data warehouse utilizing SQL and PL/SQL.
• Provided technical instruction for users and management in Lotus Notes and OverQuota technologies.

Confidential, CHICAGO, IL

Sales Manager

Responsibilities:

• Managed sales process for all sales of plastic injection molds to both U.S. and joint venture companies resulting in a 50% increase of North American sales and a 30% increase in total customers.
• Negotiated business contracts and resolved issues between Japanese headquarters and U.S.-based companies, leveraging conversational Japanese language ability and first-hand knowledge of Japanese culture.
• Assisted in hiring process and implemented American business practices for 100% Japanese-staffed entity.

Confidential, PROSPECT HEIGHTS, IL

Account Manager

Responsibilities:

• Contributed towards increasing sales of Bank products by 30% using innovative sales and marketing techniques.
• Managed and closed over 60 home equity accounts per month, exceeding department goal by 40%.
• Devised and implemented a successful program for new employees, increasing their productivity and effectiveness.

Confidential

Lead Teacher and Sales Representative

Responsibilities:

• Organized, supervised, developed and delivered program, and directed over 30 teachers.
• Taught English conversation to business professionals with class sizes ranging from 1 to 45 students.
• Implemented marketing and sales concepts to increase admissions by 50%.