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Business Operations Manager Resume Profile



  • More than 25 years of experience in Business Analysis, Technical Writing, Business Development and Process and Performance Improvement, Project Management, Organizational Development, and Systems Applications Consulting for various organizations in the commercial, government, nonprofit, and private sectors.
  • Experience in but not limited to the following industries E-Learning and eAssessment, Financial Services, Human Resources, Telecommunications, Health Care, Regulation Compliance, Manufacture Logistics, Protection Security, Credentialing and Transportation.
  • Expertise in change management and business process mapping in conjunction with major IS initiatives and technology operations.
  • Demonstrated success in deadline-driven, customer-focused environments.
  • Exceptional verbal and written communication skills with a background translating and documenting business and technical requirements, policies, and processes.



Business Operations Manager

develop, expand and generate new business opportunities responsible for marketing, product development and distribution, writing contract proposals and presentations and meeting with potential new clients tasked with business administration, economics and finance using strong communications and negotiating skills.

Process Improvement Manager


Responsible for continually process improving internally and externally for applications support by viewing the clients business and technical processes identify by scoping, documenting and analyzing the business and IT technical workflow current state, improving by redesigning, re-engineering and implementing a modified process by documenting business and IT rules and workflow, manage by operating in the new process, and measure by reviewing and re-evaluating for additional process improvements as necessary break down process silos within the business and SDLC, from requirements analysis, unit testing systems testing integration testing performance testing user acceptance testing, by contributing to an understanding of how processes interact and impact one another and customers reduce unnecessary business costs.

Quality Assurance Manager,


responsible for instituting Quality Control and Quality Management best practices infrastructure into the organization institute all test processes including conception, analysis, creation, execution, reporting and metrics for the quality of the product and the performance of the systems and infrastructure requirements definition to uses cases with traceability from unit testing, systems testing, integration testing, performance testing, user acceptance testing and production deployment support testing and applications support troubleshoot and resolve issues institute and manage defect management process client and stakeholder liaison performing QA and QC systems demonstrations for client acceptance of corporate product responsible for independent verification and validation IV V development, implementation and monitoring.

Project Manager


, as lead on multiple projects, complete projects in scope, on schedule and within budget responsible for leading projects from inception to completion, including planning, execution and managing the people, resources and scope of the project create, maintain and achieve clear and attainable objectives, accomplishing thru the development and maintenance of project plans achieve project objectives within project scope, schedule and budget with the resources available display skill with decision making and escalation practices gathering an understanding of the required client and web-based systems and applications customized or COTS configured for that clients that capture data and report information CRM, ERP CM tools manage all project conflict provide audits and checks and balances throughout the SDLC project life in order to catch any slippages sooner, along the project's life effective communication and knowledge transfer of applications and systems to clients via demonstrations and training responsible for independent verification and validation IV V development, implementation and monitoring for IT Department and Project Office overall project deployment.

Key Technologies/Skills: MS Office Suite, .NET, Crystal Reports, Java, XML, HMTL, HP ALM, SharePoint, PeopleSoft, SQL, UNIX, LINUX, Oracle Database and Tools, SalesForce, Application Performance Monitoring Tools


Quality Project Management Consultant

Applications Support of WMATA, Information Technology IT , Applications, Rail Operations Control System ROCS with any and all quality control and quality assurance initiatives for their in-house systems strategize, develop, execute, document, report and archive all activities related to any and all assigned software or system projects work with project management to ensure that the Program Management Office lifecycle is incorporated in the SLDC consistently evaluate quality processes to add improvements where and as necessary responsible for identifying infrastructure performance and working with technical team members on recommendations lead thru strategy, implementation and oversight organizational development initiatives for the IT, Applications, ROCS organization responsible for mentoring business analyst and requirements management analyst in developing the working process and templates for systems development and artifacts responsible for creation and development of and cross-review of business and technical documentation responsible for performing QA, QC and independent verification and validation IV V development, implementation and monitoring.

Key Technologies/Skills: MS Office Suite, .NET, .ASP, Crystal Reports, Java, JavaScript, C, C , XML, HMTL, HP ALM, AIM, SharePoint, PeopleSoft, SQL, UNIX, LINUX, Oracle Database and Tools, Foglight


Quality Assurance Manager/Project Coordinator

Institute Quality Control and Quality Management, Organizational Development, Configuration and Change Management into the organization, institute and manage all test processes including overseeing and participating as necessary with the analysis, execution, reporting and metrics for the quality of the product test case development from requirements analysis to uses cases with traceability from unit testing thru production applications support and testing, including instituting and managing user acceptance test process, institute and manage defect management process initiate test lab development, test tool analysis, selection, including contract negotiations and corporate test methodology provide quality assurance for the corporate products client and stakeholder liaison performing systems demonstrations, actively interfacing during user acceptance capturing go/no-go issues and prioritizing for resolution for the present or for future releases toward forward movement of the project, prepare all of the user manual documentation for corporate products, responsible for training documentation and presentation, maintain all relevant and related project documentation. Responsible for independent verification and validation IV V development, implementation and monitoring.

Key Technologies/Skills: MS Office Suite, .NET, Crystal Reports, Java, JavaScript, XML, HMTL, RUP - TD, SharePoint, PeopleSoft, SQL, LINUX, Oracle Database and Tools


Test Manager

In the IT Department within the SDLC reverse engineer business analysis and requirements analysis to improve the test process and project results in performing business and requirements analysis, documented system specifications, business rules and workflow, mapping them to test scenarios assisted the development team members with unit testing on varied portions of the system in systems and integration testing performed QA and QC for client and web-based custom and COTS applications on other portions of the systems not unit tested previously in integration testing ensured the proper systems documentation and test methodology for internal and external data interfaces performed defect management, inclusive of identification, troubleshooting, resolution and regression primary client end user liaison for all user acceptance, issue identification, remediation and development capture lessons learned and supplying corrective actions as necessary post production and for applications support.

Key Technologies/Skills: MS Office Suite, .NET, Crystal Reports, Java, JavaScript, C, C , XML, HMTL, RUP - TD, SharePoint, SQL, UNIX, Oracle Database and Tools

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