Summary

• More than 7 years of of working experience in different industries including Financial Institutions and Tech Companies for various IT projects contributing to SDLC for Business Analysis and Quality Assurance.
• Excellent analytical and programming abilities in using technology to create elegant, flexible and maintainable solutions for complex development problems.
• Extensively experienced in various phases of Software Development Life Cycle (SDLC) with experience in managing testing lifecycle (STLC) using Waterfall, Agile, MSF, V - Model, RUP and RAD Models.
• Skilled in elicitation, analysis, validation, and documentation of business, organizational and operational requirements utilizing Agile/Waterfall methodologies and UML notation as well as structured documentation approach.
• Managing procurements starting from scoping requirements and creating EOI floats, RFPs, submission evaluations, Shortlisting, POC, Management and Purchase Committee approvals and ending with creating and disbursing Purchase Orders.
• Solid understanding of front to back office operations, with particular emphasis on order and trade execution, as well as fixed income and equities products.
• Creative and enthusiastic self-starter capable of forming positive and productive working relationships in internal, external, independent and team environments.
• Broad working experience under System Development Life Cycle (SDLC).
• Extensive knowledge of implementing software development projects using methodologies such as Waterfall, Rational Unified Process, Agile/Scrum
• Excellent communication, analytical and interpersonal skills; expert at managing multiple projects simultaneously.
• Experienced in User Acceptance Test (UAT) processes and documented and addressed all the issues during the process.
• Experienced in provided training to team members.
• Experienced in creating User Guides, Documentation & Presentations.
• Good communication interpersonal skills, committed, result oriented, hard working with a quest and zeal to learn new technologies.Experienced in conducting Joint Application Development (JAD) sessions with end users, SMEs and stakeholders and Rapid application development (RAD) sessions.
• Good knowledge in different phases of SDLC with proficiency in Rational Unified Process (RUP), Agile (Scrum), and Waterfall methodologies.
• Created UML Diagrams including Use Cases, Activity Charts, Sequence diagrams, Data Flow Diagrams and ER Diagrams using MS-Visio thus defining the Business Process Model and preparing complex functional requirement documents
• Sound experience in creating Vision & Scope document, Business Requirements Document (BRD), Functional Requirements Document (FRD), and Software Requirements Specification (SRS) by using various modeling standards/techniques including UML and Business Process Model
• Sound knowledge of creating and maintaining Traceability Matrices (RTM), conducting GAP Analysis, perform testing, monitoring testing phases, Version Control and SWOT analysis.
• Defects tracking prioritize outstanding defects in different defect tracking system including QC/ALM, Jira & Version One.
• Strong knowledge of Business Process Analysis, Design and Report writing using various reporting tools such as Crystal report
• Extensive Experience in writing SQL Queries to extract data and perform Data Analysis
• Expertise on System Analysis, Design, Implementation, Testing, End-User Training and Maintenance of ERP system

TOOLS: & TECHNOLOGY:

Methodologies: Waterfall, Agile(Scrum), RUP

Business Modeling tools: Microsoft Visio, Visual Studio, CRM

Management Tools: QC/ALM, Version One, Jira, Microsoft Project

DBMS: Oracle 10g, MS SQL Server 2010, MySQL, DB2, MS Access

Reporting Tools: Crystal Reports

Other Tools: MS Office Suite, Toad, PeopleSoft

Web Development: Apache, WAMP, Dreamweaver, IIS

Programming Language: C#, Java, CSS, Fire Works, Chart FX, HTML, DHTML, JavaScript, VBA, CFML, ASP, SQL, COBOL, COBOL II, JCL, CICS, CSP, Core(back-end) Systems and CMS, UML

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibility:

• Being customer’s single point of contact for Asia Pacific and Oceania markets;
• Attending Service calls (Providing service supports for all customers’ request/enquiries related to network, business applications, systems and IT operational support);
• Incident Management (Ensuring restoration of incidents affecting normal services);
• Applications used for resolve resolutions: HPOV, Tiny Term and Avaya Call master V Telephony system;
• Providing with FCRs for over 400 local and global servers.
• Involved in analyzing requirement specifications, developing test plans, test cases, test scripts and planning for QA methodologies.
• Created cost-benefit analyses and ROI assessments that were used as the basis for decision-making on proposed IT implementation projects.
• Successfully used Agile/Scrum Method for gathering requirements and facilitated user stories workshop. Documented User Stories and facilitated Story Point discussions to analyze the level of effort on project specifications
• Perform the Initial Project Analysis and also gathered requirements through JAD sessions conducted with IT, Vendor group and SMEs.
• Analyzed and documented the business requirements and generated reports for the Manager
• Wrote the software development plan and held meetings with the developers and forwarded Information and documents to them
• Developed flow diagrams for Business process of the company, UI Wireframes and Mockups, Data Flow Diagram & ER Diagram using Microsoft Visio
• Participate in Daily Agile Scrum "Stand-up", Sprint Planning and Retrospective Sessions and update the team on status of upcoming User Stories in Version One
• Performed Gap Analysis of the “As-Is” and “To-Be" process within the organization (DOT) to analyze and fill the existing gaps in the business processes and participate in business processes.
• Follow up with the end users and developers for user satisfaction and change management if necessary
• Organized and managed all phases of the software testing process, including planning tests, writing test cases, executing tests and tracking defects using Quality Center.
• Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance testing (UAT) and validation.

Confidential

Business Analyst

Responsibility:

• Assisting the Head of Projects with on-going and up-coming IT projects ranging from assisting Business Case, doing High Level Feasibility Study, Gathering requirements, Planning Proposals, Processing Standard Reviews, Designing and Reviewing test cases, Processing Change Requests, Tracing requirements during implementation, Managing scope till System Acceptance, Installations and Deployment.
• Managing procurements starting from scoping requirements and creating RFPs, floating EOIs and RFPs, Analysis of RFP responses (Technical, Functional and Financial and short listing), POC evaluating presentations and summarizing POC markings, Financial Analysis, Purchase Committee presentations and commencements, creating and forwarding Board Memos for approvals and ending with creating and disbursing Purchase Orders.
• Participating in Audits both Internal and for Central Bank forming checklists on Inventory of IT assets, previous year reports comply and Comply with Central Bank or Internal policy in accordance to the Data Security Standard format.
• Program/Project management responsibility included managing multiple projects concurrently, coordination among the teams, allocation of business resources with specific skillset from different departments of the bank, managing budget, time, cost, scope, procurement, vendors, stakeholders etc.
• Extensively used Agile/Scrum Method for gathering requirements and facilitated user stories workshop. Documented User Stories and facilitated Story Point discussions to analyze the level of effort on project specifications
• Perform the Initial Project Analysis and also gathered requirements through JAD sessions conducted with IT, Vendor group and SMEs.
• Analyzed and documented the business requirements and generated reports for the Manager
• Wrote the software development plan and held meetings with the developers and forwarded Information and documents to them
• Developed flow diagrams for Business process of the company, UI Wireframes and Mockups, Data Flow Diagram & ER Diagram using Microsoft Visio
• Organized and managed all phases of the software testing process, including planning tests, writing test cases, executing tests and tracking defects using Quality Center.
• Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance testing (UAT) and validation.

Confidential

Officer, Finance Component

Responsibility:

• Assisting the National Consultants for ITC(Trade Finance) in:
• Finance Negotiations
• Investment Monitoring
• Project Management
• Portfolio Management
• Stake holder Management
• Data warehouse Management
• Managing linkage finances to banks, NGOs and MFIs
• Providing with FCRs for over 400 local and global servers.Project Management included developing project charter, gap analysis, defining scope, developing project plan, business process re-engineering, management of local and international project resources, implementation, Integration, testing, UAT, rollout, documentation and training.
• Commendable performance in effectively managing stakeholder engagement, vendor and negotiation
• Applied waterfall project management methodologies where applicable. Possess multiple concurrent project management skills

Confidential

Associate, Priority Banking

Responsibility:

• Planned strategies and assist SRM/ CRM with business objects to achieve agreed sales target for an Assigned portfolio of customers and prospects in line with the Priority.
• Identified customer's businesses and risks associated with them.
• Assisted in the development of team-mates through on the job training, coaching and mentoring.
• Managed database and performing common access to systems of data warehousing including queries, analysis and reporting.
• Facilitated customers with the use of different business objects (i.e. crystal reports, active report, data access objects, data transfer objects)
• Facilitated strategic planning resulting from long-term data overviews and analysing trends over time.
• Increase customer base for the business.
• Acted as liaision with different operational teams to ensure customer's requirements are fulfilled are met on time.
• Kept the dossiers of the portfolio of customers assigned to the said CRM/SRM updated.be responsible for existing portfolio and acquisition of Priority relationships through active calling program, identification of business opportunities and by offering complete banking solutions.
• Coordinated with operational and product partners to ensure optimum facilitation of business and maintenance of appropriate service level.
• Prepared all management reports relating to credit approvals, etc. to ensure all credit terms and conditions are complied with at all times.
• Ensured full compliance with Bank's social, ethical and environmental policies and to ensure all policy breaches / associated risks are properly identified / highlighted on time.