Summary:

• Over 7+Years of experience in IT Industry as a Sr. Salesforce Business Analyst with solid understanding of Business Requirements Gathering, Evaluating Data Sources, Translating Requirements into Specifications, Application Design.
• Extensive experience in Salesforce.com Setup, Configuration, Customization, Administration, Data Migration and Integration tools.
• Worked to Provided ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom objects and workflows.
• Attacked account, contact and lead data in an effort to clean the data and improve the general quality of that data.
• Strong Requirements gathering experience using JAD Sessions & Conducting User Interviews, and preparing functional documents like Use Cases, Software Requirements Specifications (SRS).
• Experience in designing Custom Formula Fields, Custom Objects, Field Dependencies, Validation Rules, Work Flows and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Proficient in use of Excel, Power Point, Word, SPSS and SQL Programming.
• Possess comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Case Management, Quote, Forecasting, and Call Center.
• Proficient in Data Migration from Traditional Applications to Salesforce Using Data Loader Utility and Informatica on Demand.
• Experience in data migration from ACT, Excel, MS outlook and Legacy Systems using Data Loader, Import Wizard, Informatica Data Loader, and Cast Iron.
• Extensive experience of using declarative features approval process, dynamic approval process, Security Controls, sharing rules automation for satisfying complex business process automations.
• Support of sales force CRM and sales force SFA applications based on Apex Language and leveraging Force.com Platform world's first commercial Software as a Service (SAAS) application running in Cloud Computing Environment.
• Developed process enhancements through automations including Workflow, Approval Processes, and Escalation Rules.
• Administered Salesforce.com applications and migrated code/data from different environments.
• Excellent communication and inter - personal skills, accustomed to working in both large and small team environments.

PROFESSIONAL EXPERIENCE

Confidential, Irvine,CA

Role: Sr. Salesforce Business Analyst

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Involved in identifying, planning and implementing new features and functions new screens, workflow, objects, reports, apex code) to meet business requirements.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers
• Involved in End to end testing and also gathering requirements to feedback from business users.
• Integrated Salesforce with Informatica on Demand for the proper mappings and extraction and transformation of data.
• Used senior level SQL query skills (Oracle and TSQL) in analysing and validating SSIS ETL database data ware house processes.
• Used Sales Force Automation (SFA) for Sales Lead Management, Account and Contract Management and Approvals and Workflow.
• Designed and deployed Custom tabs, Validation rules, and Auto-Response Rules for automating business logic.
• Designed and developed SFA based Application on force.com platform in Salesforce environment with Apex programming language at backend and Visual-Force pages as user interface.
• Developed a web-to-lead functionality to vertrue.com site which directs leads to CRM.
• Implemented SFDC based products, including contract management, revenue and rebate management, and other related solutions.
• Used Salesforce Automation (SFA) for Territory Management and Opportunity Management.
• Installation, configuration and support of Oracle Real Applications Clusters (RAC) databases on Red Hat Linux.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs and implemented the business logic as per the requirements.
• Worked as enhancement developer and team member, performed the roles of Developer and Administrator in the organization.
• Developed Unit test class for Apex class and worked for improving code coverage
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Customized application to extend functionality and wrote Apex Classes to provide functionality to the Visualforce pages.
• Involved in Salesforce application setup activities and customized the apps to match the functional needs of the organization.
• Used Data Loader for insert, update, and bulk import or export of data. Used it to read, extract and load data from comma separated values (CSV) files.

Confidential, Austin, TX

Role: Salesforce Business Analyst

Responsibilities:

• Used Force.com IDE for development environment and deployed all the Meta data from one sandbox to other sandbox using Change sets.
• Implemented Salesforce.com S-control for calendar and integrated with campaign management and other Sales force applications.
• Created Custom objects and fields- Leads, Marketing, Compaign, Dashboard, Sales, and Account etc.
• Configured security and organizational hierarchy for sales for Salesforce implementation.
• Involved in data testing to include SQL and testing relational databases, ETL Logics, data verification with the help of SQL language and SQL Server including the ability to create and execute stored procedures.
• Configured Reports for custom objects and associated them to Dashboard.
• Involved in Design and development of Workflows rules, triggers, validation rules and other customizations with Salesforce.
• Administered and supported CRM application for 300 users in marketing, customer service and sales.
• Implemented custom visual force page and controller extension for Contact open activities filter based on activity type Location records.
• Developed S-controls using flex builder and Action Scripts for new account provisioning custom workflow.
• Customized the entire Salesforce.com applications to in corporate the business requirements which involved creating Web Forms and processing the data in SFDC with the usage of Web services API.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Created Apex classes and triggers for using in partner portal (PRM Management).Used the visual force pages to create multiple pages in requirement to show opportunities on partner portal.
• Supported in SFDC application as application support for end user.
• Used features like Data Loader to migrate data for applications and created the CSV import file updates for records into contacts and different objects using Data loader.
• Using password protected links when sharing the data with the users using visual force page.

Confidential New York, NY

Role: Business Analyst

Responsibilities:

• Duties included design, development, integration and administration of salesforce.com applications.
• Gathered user requirements and involved in application design discussions and documentation.
• Developed custom objects, profiles, sharing rules, roles and integration using web services, as needed by the business.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
• Used future methods to invoke web service call out. And used SOAP and REST API for integrating different applications with Salesforce.
• Involved in data migration to Sandbox and production. Used sandbox mode for testing and migrated the code to the production instance in iterations.
• Wrote batch classes for manipulating mass data and invoked it from apex classes and triggers. Scheduled batch classes to perform a mass delete on unwanted records as a part of data cleansing.
• Wrote test classes to test apex classes for more than 80% code coverage. Involved in administrative activities like periodic data cleansing, security setup and workflow update.
• With help of Cast Iron integrated with MS SQL Database (In house BI Data warehouse) developed and implemented scheduled jobs for both batch and real-time Salesforce integration scenarios.
• Worked in Agile project model and involved in documenting IT Stories and scoping sprints.
• Used Visualforce in development mode to change the behaviour and appearance of Visualforce components.
• Created Dashboards and Dashboard Components and implemented multiple levels of Dashboards and scheduled Dashboard refresh.
• Worked on Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Wrote test classes as per the Salesforce best practices for the deployment process with more than 90% code coverage.
• Used future methods to invoke web service call out. And used SOAP and REST API for integrating different applications.
• Wrote the Technical Documents and Installation qualification documents for moving the code from one sandbox to other.
• Abstracted out all the common functionality by creating utility and service classes from the existing controller classes to ease maintenance and for future enhancements.
• Reduced the SOQL calls drastically compared to the calls made previously by bulkifying. Reduced the SOQL queries execution time.

Confidential Dallas, TX

Business Analyst

Responsibilities:

• Experience in daily customer service through telephone and email communication. Provided basic, premier, and administrative level support for users of the Salesforce application.
• Conducted administrative duties which include working with C- level executives, system administrators, and end users to gather their business requirements then developing customized solutions to meet their needs.
• Interacted with business operations, understand business model, involved in gathering requirements, communicated business process, translated needs into Salesforce terms, developed data model, defined objects and relations.
• Performed the roles of Salesforce.com Developer and Administrator in the organization.
• Acted as a Business Analyst and worked with clients for requirements gathering throughout the planning and implementation.
• Developed Apex Classes, Controller Classes, Apex Triggers and Visual Force Pages for various functional needs in the application.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked with various objects like Accounts, Contacts, Reports and Dashboards.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages, Public Sites embedding CSS, HTML, and Java Script.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboard.
• Used the sandbox for testing and migrated the code to the deployment instance after testing using Change sets and Force.com IDE.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data and data migration.
• Communicated with users in the organization using Chatter, also shared files, feeds. This interface provides Smiths Medical with the feature it needs to satisfy the following business needs:
• The Internal Requisition information should be sent over to Nippon Express only after Vendor's Ship Confirm.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Creating and managing profiles, roles, visibility settings.
• Used Apex classes and Visual force pages to customize customer portal.
• Moved data from SAP to SFDC using Informatica on demand tool. And also did the data migration.
• Used the sandbox for testing and migrated the code to the deployment instance thereafter.
• Performed user acceptance testing by conducting and leading Surveys.