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Implementation Project Manager Resume



Business Objects Developer, Business Objects ReportWriter, JasperSoft, C, C++, CICS, COBOL, DB2, Dreamweaver, Fireworks, HTML, i2 Demand Planner, IA/IQ Reports, Informix, Informix XPS, JCL, Korn shell scripting, LDAP, MQ Series, Microsoft Access, Microsoft Excel, Microsoft FrontPage, Microsoft SQL Server, Microsoft Word, MVS, PL/I, RUP, SmartTest, SQL, UDB, UML, UNIX (AIX), VSAM, XML, Technical Writing.


Business Analysis, Business Partnership, Cross - departmental Communication, Leadership, Management, Project Management.


Confidential, IL

Implementation Project Manager

  • Acted as project manager on 20 concurrent integrations of the Interceptas chargeback management system for major clients in the retail, digital, ticketing, travel, and services industries.
  • Acted as project manager on multiple integrations of the Interceptas fraud detection system into the Point of Sale (POS) systems for major clients.
  • Acted as project manager and technical lead for 3 integrations of the Interceptas Profile Manager warehousing product for retail clients.
  • Became SME on detecting fraud potential in card - not-present (CNP) transactions, credit card processor communications, and chargeback processing
  • Consulted extensively with clients in the retail, travel, ticketing, and digital industries to optimize utilization of the Accertify products.
  • Performed extensive project management duties for each implementation, including creating and managing the project timeline, staffing assignments, defining deliverables, and holding regular status meetings.
  • Conducted training sessions for fraud analysts and fraud managers on use of the Accertify fraud detection, chargeback management, onboarding, and profile management products.
  • Created training documentation on Accertify products for internal and external resources.
  • Revamped and maintained Implementation Services internal Sharepoint site.
  • Developed and documented implementation processes and standards for several of the Accertify products.

Confidential, McHenry, IL

Implementation Services Team Lead

  • Managed team of 9 Implementation Specialists.
  • Created and oversaw development of a series of lunch and learn presentations on technical topics for Implementation and Technical Support.
  • Enhanced and expanded existing Destiny training materials to accommodate technical instruction for Follett International representatives.
  • Supported the definition and execution of the Los Angeles Unified School District (LAUSD) move from Accent to Destiny. Oversaw creation of support documentation for internal Technical Support and Online Services groups, as well as the LAUSD technical team.
  • Led initiative to cross-train CRM representatives and new Account Managers on the Implementation patron processes and methodology.
  • Developed documentation and presentation material on billable services methodology for the May 2011 sales conference.
  • Led team to refine process of patron data verification for library management systems.
  • Led team to define launch process for implementation of Cognite digital classroom product.
  • Participated in definition of requirements for single site hosted initiative.
  • Acted as departmental liaison for company-wide knowledge management initiative.
  • Acted as Implementation project manager for HTA for AM modifications.
  • Created and reviewed statements of work for billable services.

Confidential, Westmont, IL

Business Systems Analyst

  • Defined requirements and reporting for vendor portal project.
  • Implemented and supported Trintech’s Assurenet accounting software. Created specifications for general ledger extracts supporting the Assurenet product.
  • Detailed Finance Department requirements for Text Rental project, including intricate general ledger logic, store-facing screens for managing rental patrons, and collections processing for delinquent customers.

Confidential, McHenry, IL

Implementation Specialist

  • Consulted extensively with customers prior to implementation of Destiny library management software to ensure integrity of data and technical specifications required for installation of the product.
  • Installed and configured the Destiny software, both remotely and onsite, for American and Canadian customers.
  • Created and maintained system and process documentation for all departmental procedures.
  • Project manager for several department-level projects, including design and creation of the departmental Website and an initiative to cut travel costs for the company while maintaining consistent service levels for customers.

Confidential, East Dundee, IL

Media Desk Specialist

  • Instructed library patrons on use of computers and other media.
  • Installed and maintained software on media desk computers.
  • Assisted in troubleshooting public access computers.

Confidential, IL

Business Analyst (Temporary assignment)

  • Designed and implemented an MS Access database to support rail operations for McCain Foods.
  • Created forms and support documentation for ongoing maintenance of new Access database.
  • Worked closely with the business to design sets of reports, including Excel-based reports, for various user groups.

Confidential, Charles, IL

Computer Operator

  • Provided technical support for the Bill Good Marketing System (BGMS), an Access-based product.
  • Created extensive support documentation for the BGMS business and technical users.
  • Customized interface for BGMS to meet specifications of primary business user.

Confidential, Hoffman Estates, IL

Lead Systems Engineer

  • Technical Lead and Business Analyst for Maintenance Agreement Relaunch project.
  • Architected a subsystem utilizing COBOL, Perl, Korn shell scripting, Business Objects reports, and UDB SQL stored procedures to track annual Maintenance Agreement transactions for the Tax and Finance Departments.
  • Business Analyst and Technical Design Lead for the Credit Authorization/Chargeback reporting system to track an estimated $1 million per month in transactions charged back by third-party credit entities.
  • Business Analyst and Technical Lead for Associate Reimbursement System.
  • Instituted a control card-based system that allows the business user to dynamically change reimbursement levels by store, region, department, and credit card application type.
  • Business Analyst and Technical Lead for Home Services Decommissioning Project, providing estimated annual savings to the corporation of $4 million.
  • Coordinated testing across the Tax, Finance, Point of Sale, Payroll, and Home Services systems.
  • Technical lead and secondary support for Service Contracts System (COBOL, CICS, MQ Series, QuickJob, JCL).

Confidential, Hoffman Estates, IL

Technology Consultant

  • Technical Lead for Forecasting, Assortment, and Replenishment (FAR) parts supply chain management system in Home Services. Worked extensively with a software vendor (i2) to decrease the average number of calls required for completion of service on an appliance.
  • Assisted in debugging MQ Series mainframe and AIX interface for various Home Services development environments.

Confidential, Hoffman Estates, IL

Technology Consultant

  • Technical Lead for the Service Contracts system in Home Services. Worked primarily with COBOL, JCL, BAL/Assembler, CICS, and MQ Series.
  • Technical Design Lead/Technical Project Manager for the Montgomery Ward Customer Integration Project.
  • Designed a system to allow former Wards customers to trickle in to the Sears Home Services databases over a 5-year period, providing an estimated $19 million increase in protection agreement sales and service calls.
  • Technical Design and Coding Lead for the Service Contracts portion of the Odyssey Project.
  • Utilized DB2 SQL stored procedures, CICS online programs, and MQ Series middleware to replace the mainframe Home Services customer care system with a PegaSystems client/server system.

Confidential, Hoffman Estates, IL

Systems Analyst

  • Business Analyst and Liaison for traditional insurance partners, as part of the Direct Response Department.
  • Technical Lead for maintenance of the Falcon fraud detection system.
  • Technical Lead for various projects on the New Accounts Processing System (NAPS).
  • Utilized PL/I and MQ Series middleware to establish communication with Total Systems.
  • Developer on the NCR300 Credit Accounts Receivable Processing System. Worked in BAL/Assembler, COBOL, and JCL.

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