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Sr. Solution Account Manager Resume

SUMMARY

I am an honest, supportive, coaching leader with a “what you see is what you get” demeanor. Create and maintain long - term relationships with customers. I am motivated with a strong business vision that allows me to create goals and define paths to obtain said goals. I see growth through exceptional effort and exceed my goals while bringing the team with me. I define stretch goals for myself and team and commit 100% towards delivering success. I am a technical leader that is not afraid of getting my hands dirty. I am an organized mentor and have a team collaboration style that allows me to create the best possible solution. I have a passion for building and managing diverse projects that exceed expectations.

  • Global team management experience
  • Create and turn ideas into action
  • Strong interpersonal skills
  • Executive level presentation skills
  • Strong cross group collaboration management
  • Strategic Thinker
  • Long term vision
  • Customer Satisfaction
  • Business process design methodology and implementation
  • Strong leadership skills with ability to work under pressure and motivate others
  • Strong verbal and written communication skills
  • Application LiveCycle Management
  • Proven track record of delivering successful results
  • Web / Cloud and Mobile Application Development

Technical Skills: Expert: MS Office, Visual Studio .NET, All Windows ver, Adobe Creative Suite, Web Development, and Adobe LiveCycle, Adobe Digital Enterprise Platform, SolidWorks, AutoCad, Autodesk Inventor, Autodesk 3D Studio Max, 3D Design, SQL Server, MAC OS, iOS, Android, Unix, Linux, Flex. AIR, ActionScript, CSS3, Java, HTML5, Flash, Enterprise Architecture, Application LiveCycle Management, Microsoft Expression Tools, OmniGraffle, Microsoft Project, Microsoft Visio, Photoshop, Illustrator, InDesign, Day Content Management, Omniture, Maya, Dreamweaver, Premiere, Captivate, After Effects, FireWorks, Flash Builder, Acrobat, Audition, OnLocation

Business Skills: People Management, Values, Delivering Results, Impact, Team Building, Team Leadership, Virtual Teams, Team Oriented, Thought Leadership, Strategic Leadership, Technical Leadership, Change Leadership, Cross-functional Team Leadership, Personnel Development, Technical Management, Global Business Development, New Business Development, Business Process Improvement, Customer Satisfaction, Intellectual Curiosity, Customer Experience, Customer Service, Strategic Communications, Global Management, Project Delivery, Interviewing, Cross-platform Development, Cloud Computing, Program Management, Program Development, Domain Expertise, Enterprise Architecture, Sales Support, Pre-sales Technical Support, Software Consulting, Management Consulting, Professional Services, Salesforce.com, Sales Management, Engineering Management, Analytics, Enterprise Software, Flash, Adobe Software, HTML5, SaaS, Microsoft Technologies, Business Travel

PROFESSIONAL EXPERIENCE

Confidential

Sr. Solution Account Manager

Responsibilities:

  • Grew the SAM program by 6 heads and 42 accounts growing revenue by $40 mil year/year
  • Re-architected the program to add scalability and consistency across all geographies
  • Worked directly with clients to create market requirements and statements of work then created and maintained the program schedules for multiple projects
  • Averaged 120% of revenue targets year/year
  • Consistently team was at 98% for customer satisfaction
  • Took UX, development, and process to the cloud and mobile
  • Created customer success analytics, and managed customer expectations
  • Created cross functional communities and tools across organization to deliver consistent repeatable solutions
  • Created a wiki and playbook with my team incorporating cross functional teams to share requirements, best practices, collaboration, cross team training, and to foster repeatable solutions, for consistent customer engagements
  • Created demos, workshops, brown bag webinars, customized to customer needs
  • I did all business development, revenue recognition, project management, and pre-sales calls to raise SAM team brand and awareness
  • Created and delivered C level sales presentations, webinars, and social media events

NA Enterprise Account Manager

Confidential

Responsibilities:
  • Created procedures and workflows that cut response times by 35%
  • Worked with sales, marketing, and support organizations to instigate programs that increased TAM attachment rates by 40% year/year
  • Created performance analytics and team/program measurement guidelines
  • Created readiness technical and soft skill training strategy for global organization
  • Created and delivered C level sales presentations, webinars, and social media events
  • Created a social network for cross functional teams to share customer interactions, best practices, and collaboration services

Product Manager

Confidential

Responsibilities:
  • Created marketing requirements and sales toolkits designed to help customers and sales teams to improve and accelerate the enterprise document workflow process
  • Built relationships with top C level customers, analysis, and the press
  • Grew product awareness by 130% year/year becoming the industry leader and voice of company for business unit
  • Created and delivered, one to many presentations, press events, analysis events, webinars, social media, and vertical presentations. Customer advocate for business unit
  • Gain understanding of customer needs and create requirements, and prioritize feature development
  • Created and delivered technical readiness, and ad-hoc customer training

Confidential

Director Field Consulting / Technical Field Engineering

Responsibilities:
  • Maintained / built customer relationships
  • Led software implementations for a knowledge based engineering software firm, resulting in 150% growth
  • Accomplished two largest enterprise implementations in company’s history creating $2.5M in profit.
  • Created proto-types, demos, and performance benchmarks

Confidential

Worldwide Director Technical Engineering Consulting

Responsibilities:
  • Created a worldwide technical team to drive enterprise adoption of engineering tools
  • Hired and mentored 26 new team members worldwide to drive new enterprise initiatives.
  • I was responsible for $250M in revenue and exceed revenue by 12% year/year
  • P&L responsibilities
  • Integrated teams from six new company acquisitions and created a cross training technical enablement strategies

Confidential

Sr. Product Manager

Responsibilities:
  • Created process and procedures that cleared backlog and increased throughput 18%.
  • Created morale booster to energize team and improve productivity resulting in being named Employee of the Year
  • Developed software specifications, built staffing requirements, and served as primary contact for press and analysts for the Mechanical Division.

Field Sales Manager and Applications Engineer

  • Managed a WW team of Application Engineers.
  • Reorganized the technical sales to better align with vertical sales strategy resulting in a 145% growth in sales
  • Created competitive analysis and provided training on how to compete against competition
  • Made Club all 4 years

Confidential

Worldwide Engineering / IT Manager

Responsibilities:
  • I directed 45 engineers; I wrote and implemented a custom sales/engineering/manufacturing enterprise system to increase production
  • Created a team-center approach to achieve deployment on time and under budget by 27%.
  • Developed tools to cut engineering time to market

Confidential

CAD Engineering Manager

Responsibilities:
  • I directed 45 engineers; I wrote and implemented a custom sales/engineering/manufacturing enterprise system to increase production
  • Implemented a mechanical design CAD system for the US and international manufacturing divisions.

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