OBJECTIVE:

 MBA graduate and results driven business professional seeking an opportunity to utilize my skills and abilites and achieve professional growth while being resourceful and innovative.

PROFESSIONAL SKILLS:

Systems: Windows, Linux, Mainframe, UNIX, IMPACT, Test Director, JIRA, Remedy, HPQC, Quality Center, Test Director, SAP, Ecommerce, BI, LOS, LPS, MLS, Plainview, Filenet, Quickbase, Tenrox, Uniform, Microsoft Office suite, PCR, IMPACT, LOS, LPS, Insite, XMS, XML, Polaris, Helus, Power Lender, Clas, Lendscape, IMS, Citrix, BlueE, User Acceptace Testing, Release Coordinator, Rate lock support, Security Admistrator, FTP, SharePoint, System Conversion, Implementation, Deployment, Rate lock support, SAP, SQL, Visual Basic, Java, HTML, Hardware and software troubleshooting

PROFESSIONAL EXPERIENCE:

Confidential, NC

Business Systems Analyst

• Assist Oracle, Sybase, SQL engineers to migrate the Database of Databases EDOM to the firm’s CMDB HP Asset Manager
• Understanding of cost charging back to various lines of business and the deprecation of applications/resources
• Responsible for identifying stakeholders for upstream and downstream interfaces and gathered, analyzed and documented their business requirements
• Clarify, identify, and track requirements and issues, remove barriers, resolve minor project issues and escalate to immediate manager where required
• Gather, analyze and document business requirements, complete gap analysis
• Develop quality assurance user acceptance test plans to validate the install configuration and operation against detailed technical specifications, and review test results
• Plan for system cutover including system migration, ITS and end user staff training, operational support planning, and other tasks and activities required to move an application system from the test environment into the production environment for go live 
• Participate in planning, design, or implementation activities under the direction of project managers while completing tasks in the prescribed time and reporting status or issues to project managers
• Prepare system test plans that describe test cases, test data, pass - fail criteria for go-live, expected results, and how testing will be performed
• Assist in creating a training plan showing training approach, curriculum, users and/or or other technical staff to be trained, schedule, and training materials

Confidential, Durham NC

Business Systems Analyst II /Project Manager

• Served as Subject Matter Expert for operational systems and developed applicable business processes
• Translated plans/policies into specific goals, tactics, action plans and deliverables
• Created reports and facilitated project and growth meetings
• Performed hardware and software upgrades and security changes
• Developed system support processes, coordinated daily to resolve production support issues, including application failures and user errors; documented, tracked and reported all system support activities
• Configured and maintained moderately critical system tables and data elements across multiple system environments
• Analyzed, developed and implemented configuration changes to improve system performance and user efficiency
• Monitored configuration for accuracy and compliance to change control processes
• Coordinated and developed test plans, served as point of contact for business testing activities, ensured testing appropriateness to meet business requirements, documented test plans and scenarios, executed test plans
• Conducted data analysis and provide feedback  forecasting, planning and management of inventories, resources and other operational activities
• Performed analysis to identify, define, analyze, and develop solutions to production systems/procedural problems

Confidential, Spartanburg, SC

IT Application and Software Infrastructure/Project Manager

• Developed business relationships and integrate activities with other IT departments to ensure successful implementation and support project efforts
• Budgeted and forecasted for CAX, Unix, AIX, Catia, Z-Pro, F-S Celsius, Microstation, ProPlanner, TriCad, LIDS, Windows, XP, Malaga, Robcad, and Fabrikplanung Systems for North America and Germany
• Estimated development efforts as an input for pre-project activities and project planning
• Monitored and reported to management the status of project efforts, anticipated/identifed issues that inhibit the attainment of project goals and implemented corrective actions
• Followed the optimal project management methodologies and ensured key components such as risk, cost, value, and effort are effectively managed
• Used formal IT Project Management toolset to plan, track, and report technology projects
• Applied communication skills, problem-solving skills, and knowledge of best practices to guide teams on issues related to IT application planning, design and build
• Managed most complex systems process analysis, design, and simulation
• Maintained the highest level of understanding of the organization's business systems and industry requirements
• Created process change by integrating new processes with existing ones and communicating these changes to impacted Business Systems teams, scrum master
• Recommended and facilitated quality improvement efforts
• Managed and assumed accountability for the functional design, build, integrity, security and scalability of the systems in area of responsibility as agreed with all relevant business partners
• Managed the development and deployment, rollout and escalation of  IT Service Management and Application Operations of medium to large projects, applications, systems software, and/or enhancements to ensuring that development projects meet business requirements and goals
• Fulfilled end-user requirements, identified and resolved system issues
• Researched as well as coordinated feasibility studies and made recommendations on software products and services in support of improving business processes and cost savings
• Ensured the use of effective IT governance procedures to provide high quality IT products and processes, including change management, problem management, incident management and SDLC

Confidential, Charlotte, N C

Business Analyst

• Provided system-level support of multi-user operating systems, hardware and software tools, including configuration, installation, maintenance and support
• Created/distributed documentation, maintained LO/AE table, security administrator
• Researched and documented detailed transaction composition and structure for system testing
• Primary liaison between IT and the business area throughout all phases of the project
• Reviewed and developed documentation including test scripts, procedural guidelines, project plans
• Developed business requirement documents and functional requirement documents
• Member of deployment team providing field support and issue resolution
• Proactively and intuitively reported and resolved major and minor issues
• Coordinated problem resolution efforts with the programming support staff, client support staff, developers, legal department, technical writers and procedural team
• Maintained awareness of state specific changes, procedural changes, software functions and enhancements, customer issues           
• Maintained software/technical issues, testing issues, training issues, etc. within the software applications and the department as well as effectively communicate pertinent information to teammates