Business Development Resume
4.00/5 (Submit Your Rating)
SUMMARY:
- Customer service/Collections industry professional, with over 10 years of business and management experience.
- Accustomed to prudently utilizing resources in order to get the job done in a timely manner and within budget.
- Broad experience and expertise in call center operations, auto - dialer and manual process, employee training and development, collections laws and regulations, and project management.
- Great interpersonal, motivational and presentational skills.
TECHNICAL KNOWLEDGE:
- Microsoft Office-Word, Excel and Power Point
- Collection Platforms-TelCollect, Latitude, Total Systems, Cubs and FDR
- Dialer Systems-Malita, Mosaics, Davox, Artiva, Global, and Dial Connection
PROFESSIONAL EXPERIENCE:
Business Development
Confidential
Responsibilities:- Identify new markets that has the potential to increase company’s revenue
- Analyze industry trends, using information to build sales strategies
- Build business opportunities by collecting data and compare pertinent data on target markets
- Submit strategies and recommendations to “C” level executives
- Canvas market areas for business opportunities
- Interact with target “C” level executives to generate new opportunities
- Participate in conferences and symposiums to understand and leverage industry updates and changes for business growth
- Contact potential clients for partnership opportunities
- Review sales results with internal “C” level executives and make strategy adjustments as needed
Call Center Manager
Confidential
Responsibilities:- Manage the daily work flow in the Customer Service and Telemarketing departments
- Develop monthly goals and strategies for both departments
- Review and evaluate employee performance daily, weekly and monthly
- Maintain accurate employee attendance records
- Provide performance reports to clients
- Interview potential employees
- Train new hires
- Collaborate with clients on a daily, weekly and/or monthly basis
Senior Operations Manager
Confidential
Responsibilities:- Managed the daily work flow in the Collections department for the Duluth office as well as the office in Canada
- Managed a bankcard portfolio with an average staff of 90 collectors, 7 supervisors and 7 team leads
- Developed and executed action plans to achieve desired results
- Responsible for monthly budget attainment
- Reported directly to the V.P. of Operations
- Performed monthly audits on total office account inventory for both locations
Senior Operations Manager
Confidential
Responsibilities:- Managed the daily work flow in the Collections department
- Developed monthly goals and strategies for both departments
- Reviewed and evaluate employee performance daily, weekly and monthly
- Maintained accurate employee attendance records
- Provided performance reports to clients
- Interviewed potential employees
Operations Manager
Confidential
Responsibilities:- Managed the daily work flow in the Collections department
- Developed monthly goals and strategies for both departments
- Reviewed and evaluate employee performance daily, weekly and monthly
- Maintained accurate employee attendance records
- Provided performance reports to clients
- Interviewed potential employees
- Trained new hires
Privacy Policy
Resume Categories
- .NET Developers/Architects Resumes
- Java Developers/Architects Resumes
- Informatica Developers/Architects Resumes
- Business Analyst (BA) Resumes
- Quality Assurance (QA) Resumes
- Network and Systems Administrators Resumes
- Help Desk and Support specialists Resumes
- Oracle Developers Resumes
- SAP Resumes
- Web Developer Resumes
- Datawarehousing, ETL, Informatica Resumes
- Business Intelligence, Business Object Resumes
- MainFrame Resumes
- Network Admin Resumes
- Oracle Resumes
- ORACLE DBA Resumes
- Other Resumes
- Peoplesoft Resumes
- Project Manager Resumes
- Quality Assurance Resumes
- Recruiter Resumes
- SAS Resumes
- Sharepoint Resumes
- SQL Developers Resumes
- Technical Writers Resumes
- WebSphere Resumes
- Hot Resumes
