Business Administration Resume

SUMMARY

A cornerstone of data management intelligence with over 10 years of high - end delivery usage with SAS, SAS A/F, SQL, SharePoint, SAS EnterpriseMiner programming and analysis.
Captured critical data, generated statistical/operational system reports, analyzed methodologies and made process re engineering recommendations.
Build and foster “in-house” and external strategic partnerships with top level executives, stakeholders and partners to increase value positioning.
Innovative problem solver with strong economic, training and consultant-level background for effective 21st century project management. Over 10 years of decisive judgment with integrity and results.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential,Washington, DC

Business Administration

Serve as full-cycle Project Lead for Initiative for Center Efficiency’s strategic plan and cost calculation initiative.
Translate complex analytical reporting into Confidential language for action by c level decision makers.
Conduct more than 10 site visits to analyze operational effectiveness and efficiency for 500+ employees.
Develop/evaluate call center process improvement solutions and metrics that increase productivity and revenue value.
Create and track SAS and SharePoint applications for their effective communication value and big data intel with 10+ loan centers.
Use SAS to process demand capacity analysis, database research assignment, cluster analysis, cost calculations, current sampling and quality management procedures.
Review significant economic and analytical programs outcomes with recommendations to management on fiscal accountability, budget management, risk and organizational impact.
Maintain intensive communication with the Office of Credit Risk Management to obtain critical forecasts or outcomes.

Confidential,Washington, D.C

Economic Analysis

Key player and one stop contact point for economic assessment and forecast for multiple regions serving over 300M citizens.
Delivered quality economic analysis services and managed division’s county unemployment insurance project and methodology solutions.
Responded diplomatically, professionally, and effectively to conflicting economic outcomes and methodology initiatives.
Delivered one stop solutions to team issues and workability processes.
Research and retrieve 20 states’ extended benefits, emergency unemployment records and processed 70 state/county transfer payment estimates totally $500K using SAS. Routinely oversaw regional income branch’s SAS A/F data review tool for county and state model simulation.