PROFESSIONAL PROFILE:

• Highly motivated IT Professional with over 12 years of successful experience in team and management capacities.
• Substantial experience in Finance, Banking, Credit card and Hospitality industry business processes.
• Worked as an Onsite Coordinator with Confidential.
• Outstanding research, analysis, design, programming, testing, and implementation capabilities.
• Professionally function as a technical expert and team leader employing strong leadership and mentoring skills.
• Highly efficient resolving problems and making decisions on complex customer issues within tight timeframes.
• Adaptable and innovative providing the best business solutions using current, leading technologies.
• Expertly bring multiple projects to successful completion meeting criteria of scope, budgets, and deadlines.
• Skilled, versatile communicator and facilitator who works effectively with business/technical participants at all levels.
• Confident rapport builder and proficient establishing positive working relationships with co - workers and customers.

TECHNICAL EXPERTISE:

Platforms: IBM Mainframes, PCs

Operating Systems: ZOS,MVS/ESA,OS/390, AIX/UNIX

Languages: COBOL, JCL,CICS,IMS DC

Databases: DB2,SQL,VSAM,IMS DB, Oracle

Tools / Utilities: TSO, ISPF/PDF, File-Aid, CA-7, QMF,SPUFI, Eazytrieve, REXX, CLIST,XPEDITOR, INTERTEST, BTS, SYNCSORT,IBM Debug Tools, SAS, Coolgen, Control-M, Dialog Manager, MQ Series, Casegen, Clearcase, Jackson, Clearquest, Coolgen

PC Tools: Microsoft Office (Word, Excel,Outlook, PowerPoint), Adobe Acrobat, DOS Windows XP/NT/2007/2008, Microsoft Visual Studio, Wordpad, Notepad

Version Controllers: Endeavor, PANAPT, PANVALET, Changeman

PROFESSIONAL EXPERIENCE:

Lead Programmer Analyst

Confidential, Bethesda, MD

Responsibilities:

• Function as Subject Matter Expert of Stays and Reimbursements applications in Marketing Systems.
• Gather the functional requirements from the clients; Perform complex quantitative and qualitative analysis of projects and enhancements.
• Prepare detailed design specifications and develop system specifications and interfaces for complex components.
• Prepare project work effort estimates and ensure projects delivered within time and budget constraints satisfying client requirements; defined IR standards and business processes.
• Develop user-friendly On-line screens using IMS DC, CICS and Casegen for daily entry/execution of stay and reimbursement requests by customer service users.
• Develop/enhance application batch programs using COBOL, JCL, VSAM, DB2 Stored procedures,REXX and Jackson.
• Work on ad-hoc customer requests; Quickly identify production issues and communicate urgency of issues to customers ahead of time; ensure all problems are resolved without impacting customers.
• Guide team members in successful project development/implementation by mentoring, training, and supporting them in skills’ improvement.
• Prepare/review code, test plans; Conduct unit and integration testing; Use PANAPT, Clear case for code versioning.

Project Accomplishments:

• Developed and successfully implemented application customers that generated increased Marriott business.
• Led technical team in development and testing of COBOL/IMS/DB2 interface to CRIS Stays front end.
• Developed individually ECLIPSE project within very tight deadline satisfying user requirements and IT standards.
• Researched and developed effective and robust auto-generating application that created PANAPT tickets for code migration and generated time and resource savings for Marketing Systems users.
• Managed successful development and completion of critical Marriott Rewards projects LRA, HRH, MAPS, RCR and others within time and budget constraints by utilizing effective planning, organization and execution skills.
• Create innovate solutions for challenging projects and ensure success by identifying project needs and quickly researching, learning, and applying new skills that support endeavors.

Programmer Analyst

Confidential

• Worked as an Onsite Coordinator interacting with client; and moved banking applications including Two Factor Authentication and Securitization offshore.
• Served as Team Leader, mentored junior developers, and provided knowledge transfer to offshore team.
• Provided input to senior associates on resource/cost estimates for preparing project budgets.
• Played key role translating high-level business requirements into detailed design specification documents.
• Effectively delegated work to team by proficiently using planning, execution, and management skills with positive results that included projects’ on-time completion, adherence to IT standards, and full satisfaction of client needs.
• Provided both business and technical guidance to team in developing the projects.
• Actively involved in all project phases of design, coding, testing, review, implementation, and post-production support.
• Prepared test case documents and supervised system integration testing.
• Conduct weekly/monthly status report meetings to keep the users updated of the project status.

Information Associate

Confidential

• Productive in design, coding, testing, and implementation of company’s critical Payments and Asset Management application.
• Completed many application developments/enhancements for banking client, Common Wealth Bank of Australia.
• Within first year, recognized as skilled Subject Matter Expert; and assigned to interact directly with clients on development of functional requirements.
• Developed online and batch application programs for Internal Asset Management system using COBOL, JCL, VSAM, DB2, CICS, IMS DB/DC, REXX, CLIST etc.
• Perform unit and system testing of programs;, debugging code using XPEDITOR,INTERTEST etc.
• Involved in production support activities; ensured the batch cycle gets completed in time and the application is available 24/7 to the end users as mentioned in Service Level Agreements (SLA).
• Handled complex ad-hoc customer requests, analyzed and completed them on time satisfying customer needs and maintaining quality.
• Identified new areas for improvement, and plan and execute enhancements of application processes.