Infrastructure and Operations Manager Resume San Francisco, CA - Hire IT People

SUMMARY:

Over 20 years of experience with IT (Information Technology) and business process improvement. Led all phases of project management and delivered complex programs from concept to delivery across all key organizations. Strong analytical skills and successfully implemented and maintained heterogeneous multi - protocol networks. Led project management office and developed corporate IT standards. Exceptional leadership, presentation, communication and motivational skills.

KEY ACCOMPLISHMENTS:

Lowered total IT operating cost by 20% in one year
Raised enrollment by 15% with introduction of advanced immersion technology to interactive classrooms
Increased enterprise product interoperability by 10%
Implemented new office design lowering global Operational Expense (OPEX) costs by 30%
Streamlined IT testing and certification process, improving quality by 25% and reducing deployment time by 30 days

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco, CA

Infrastructure and Operations Manager

Responsible for network, server and desktop infrastructure across all GGU campus locations
Owner of network design, infrastructure strategy, implementation and change management processes
Responsible for Operations Management, Help Desk and Classroom Technical Services
Key strategic partner for all GGU departments, facilitating input of business requirements into programs
Providing leadership, management, motivation and vision to entire IT team
Planner of all Infrastructure projects, PMO, technological direction, innovation and IT services and budgets

Confidential, San Jose, CA

IT Program Manager

Successfully integrated IT requirements and enterprise product capabilities, to align Confidential IT as “first, best customer”
Established centralized reporting tools and IT experience metrics for Confidential product development and Engineering
Published a variety of case study content, highlighting IT experience with Confidential products on internal networks
Developed proficiency in matrix management skills to efficiently utilize expertise of global Subject Matter Experts (SME)s
Technologies include Cloud Computing, Data Center Virtualization, Web 2.0, Collaboration and Unified Communications
Provided mentorship to global Confidential partners, including Nissan Motors, Japan and to numerous student interns
Program Management for IT Architecture and remote access projects

Confidential, Alameda, CA

Senior Manager, Infrastructure Quality

Change management architect for all IT projects, transitioning from development to production
Active contributor to IT extended leadership team, improving infrastructure processes and innovation

Confidential, Alameda, CA

Manager of Desktop Systems

Management and deployment of all Ascend Desktop Systems, in support of the Ascend Information Systems Help Desk
Specified and documented system procedures and standards for Contract Manufacturing Sites (CMS)
Responsible for ISO certification of Information Systems documentation
Performed System management of SUN servers and BSDI PCs and installed all networking equipment
Built Engineering firewalls, to secure company proprietary code, isolate traffic and recover bandwidth

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Infrastructure And Operations Manager Resume

San Francisco, CA

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