PROFESSIONAL SUMMARY:

• A self - motivated individual that can add a competitive advantage, comprehend complex situations and work on multiple projects concurrently. Demonstrated career commitment to new technology and the advancement of global changing workplace in the healthcare, security, communication and financial industry. I am an efficient and hardworking team player that excels at managing projects of all types. A solid track record of utilizing outstanding analytical skills to improve efficiency and quality. Proven ability to collaborate effectively with cross-functional teams.
• 4 years of experience as a Scrum Master/Agile Coach
• Facilitate all Agile ceremonies including Retrospectives, Daily standups, Story Grooming)Sprint Review, Demo/Review and Sprint Planning
• Lead teams through Scaling Program
• Contributed in creating User Stories and clearly defined Acceptance Criteria
• Facilitate development of Acceptance Criteria for user stories
• Worked with EPIC Owners through Scaled Program
• Facilitating discussion and conflict resolution in order to improve team productivity while promoting continuous improvement. Assisting team in making appropriate commitments through story selection and task definition.
• Ensure that the development teams are practicing the core Agile Principles.
• Actively and Support during PI Planning - Program Implement
• Facilitate development of Acceptance Criteria for user stories
• Conduct Release Planning meetings and facilitate business analysis activities.
• Facilitate estimation meetings using relative effort estimation techniques.
• Gather/report all relevant Agile Project Manager, Mentor, and Coach with a solid record of accomplishment in leading and transforming teams through the challenging transition from waterfall to agile practices.
• Actively coach and develop teams including distributed teams and stakeholders.
• Agile metrics (burn down charts and team velocity)
• Coach team members on Agile principles.
• Financial targets, including top line revenue growth, cost containment and net income
• Successful CAPEX program implementation, Customer service and satisfaction measures
• Network upgrade and improved services and reliability measures
• Strategic Planning- Improved the performance of branches by completely changing business process and strategy
• Increased revenue by 100% within 24 months
• Reduced Operational cost by renegotiating existing deposit rates

TECHNICAL SKILLS:

• CMS Certification
• Microsoft: Project, InfoPath, SharePoint, SharePoint Designer, Word, PowerPoint, Excel, Outlook, Access
• Visual Studio, ERWin, ASP.NET, C#, Visio, Oracle, SQL, IBM: DB2.
• Basic account management, reconciliation and processing of journal entry
• Rally
• JIRA
• VersionOne
• TFS
• Mingle
• SAFe
• Epic EMR Modules
• McKesson Paragon
• Cerner EMR Modules
• Powerchart
• CPOE
• Beacon
• Surginet
• Dragon software setup and training

PROFESSIONAL EXPERIENCE:

Confidential

Agile Coach/Scrum Master

• Communicating project expectations to team members in an affective timely manner.
• Monitoring and tracking all assigned project onshore/offshore
• Escalating issues
• Lead teams through Release Trains
• Facilitate all Agile ceremonies including Retrospectives, Daily standups, Story Grooming, Demo/Review and Sprint Planning
• Contributed in creating User Stories and clearly defined Acceptance Criteria
• Facilitate development of Acceptance Criteria for user stories
• Conduct Release Planning meetings and facilitate business analysis activities.
• Gather/report all relevant Agile metrics (burn down charts and team velocity)
• Removing impediments
• Implemented SAFe principles
• Identify and prioritize risk issues, facilitate development of action plans
• Facilitate retrospectives at key project milestones and final project completion, to confirm project acceptance and satisfaction, and to establish lessons learned
• Responsible for Product Backlog Grooming
• Facilitated the development of Acceptance Criteria for user stories
• Conduct Release Planning meetings and facilitate business analysis activities.
• Facilitate estimation meetings using relative effort estimation techniques.
• Gather/report all relevant Agile metrics (burn down charts and team velocity)
• Coach team members on Agile principles.
• Coach the team on developing software using test driven development
• Led onshore/offshore team to test products across multiple test environments with a goal of delivering high quality releases at reduced costs. Both onshore and onshore teams were trained and coached on multiple products and in about a year, offshore team achieved productivity metrics comparable to the onshore team.
• Documentation provided to Alpha/Deployment groups per agreement. Offshore/Onshore test resources fully integrated/utilized.
• Incorporated QA Best practices to enhance overall quality of the release and minimized delivery timeframes for major hotfix releases and single issue patches. Delivered risk assessments, test case coverage, and defect metrics to leadership and business teams.

Confidential

Responsibilities:

• Participated in inpatient support (Clin/Doc/CPOE/Optime
• Participated in ambulatory training and support
• Assisted clinicians on hyperspace flow sheet
• Assisted floor super users on issue resolution
• Provided Elbow support to physicians and nurses on the floor
• Efficiently supported clinicians to navigate through their clinical workflow on the hyperspace
• Proactively troubleshoot workflow issues and report any technical issues and other issues to command center

Confidential, Amesbury, MA

Meditech Support Specialist

Responsibilities:

• Contribute to the installation, maintenance, testing and modification of Meditech applications and various software applications
• Supported CPOE,PDOC and PCS for Go Live support
• Elbow to Elbow support for Go-live on med/surg unit and ambulatory units
• I collaborate effectively with Information Systems team, hospital staff and physicians tp navigate the Meditech Advanced Clinical (CPOE, PCM, POM,OM)
• Assisted physicians to set their preferences, locate rounds reports and locate aa patient record information. 

Confidential

Branch Manager

• Supervision of branch activities across the region and setting up of new offices in major metropolitan areas.
• Recruitment, mentoring and training of staff through holding of regular training sessions and workshops.
• Review and coordination of cash movements across the region.
• Review of various credit facilities to ensure compliance with the policies and regulations of the CBN. (Central Bank of Nigeria)
• Identification, negotiation and business development of new locations in different commercial cities.
• Supervised the customer services functions in order to ensure customer satisfaction at all times.
• Ensuring compliance of branch activities with the CBN policies and other financial regulatory bodies.
• Conducted performance reviews to ensure efficiency amongst employees as well as well as productivity.

Confidential

Performance Appraisal Officer 

• Making regular impromptu visits to business retail outlets to assess the level of services and regulatory compliance.
• Supervised credit management and appraisals for customers.
• Reviewed credit status of branches, account reconciliation and proof of account reports.
• Conducted assessments on employee’s sales performance
• Schedule training sessions with employee and identified skills or knowledge lapses to boost their Performance.

Confidential

Customer Service Associate/Teller

• Performed customer service duties by attending to clients deposits, opening new accounts, phone inquiries and customer referrals.
• Ensure bank products and services are marketed to customers with every transaction processed.
• Assisted customers with their withdrawals and loan payments.
• Certify checks tendered are well inspected with the right signature, date, amount and account number.
• Always made sure cash registers were balanced at the close of business day.
• Provide excellent customer service by answering any financial concerns/question of customers.