SUMMARY:

• A seasoned professional with around 9 years of experience in Business Analysis, System Analysis and Project Coordination in
• Business domains such as Insurance, HR - Human Resources, Ecommerce, Merger and Acquisitions, Automoile.
• Technologies such as Salesforce, Sharepoint, Dot Net Nuke, ADP, Rational systems.
• Has good exposure in eliciting business requirements through brainstorming, interviews (business users, SME’s) and surveying in order to create specifications
• Has extensive experience in writing the following documents: Business Requirements Document, Functional Requirements Specification(FRS), Use Cases, Requirements Traceability Matrixes, Application Design Specifications(DLD, HLD), Scope Change Specifications, Process Models, Functional Test Cases, User Manuals
• Has good exposure of working in a team-oriented environment and was involved in coordinating team onshore and offshore for analyzing and resolving requirement conflicts, and resolving technical Implementation issues thus developing productive work
• Good knowledge of SDLC and is proficient in performing various BA roles and responsibilities through the entire project life cycle
• Deft in handling Client Presentations, Solution Exhibits, POC preparation, Case Studies, Organization level initiatives & Trainings

TECHNICAL SKILLS:

Operating System/Products: Windows 2000/XP, Windows 95/98, Teamsite

Database: Oracle 7.3/8/9i, SQL Server 7.0/2000/2005 , MS Access

Languages: C, C++, Java

Testing tools: Quality Center, VSTS, Bug Net

BA Tools: IBM Requisite Pro, Snag it, Visio (UML), MS Office(Word, Excel, PowerPoint), MS Visual Source Safe,

Systems: SharePoint, Salesforce, Microsoft Project Plan

PROFESSIONAL EXPERIENCE:

Confidential

Data and Deployment Manager, Management Consulting

Responsibilities:

• Lead team of data analyst, technicians, business team analysts, including off shore resources
• Facilitate daily support triage meetings and other regular meetings as required
• Participate in documentation of requirements processes and methods
• Lead daily standup calls with offshore team to provide status updates and hand-off instructions
• Coordinate Deployment of new data initiatives and provide oversight and coordinate interactions with business during the development phases
• Approve functional design, and coordinate testing, and sign off on solutions jointly with the business
• Assure security and compliance processes are met in solution design and data classification
• Prepare organization to effectively absorb change required by new initiative deployment, by deploying effective communication and change management actions
• Responsible for incident resolution per pre-defined processes and SLAs
• Responsible for completion and delivery of assigned change request tasks

Confidential

Specialist, Business Consulting

Responsibilities:

• Led a team of BSAs and assisted in project planning, project scoping and prioritized project tasks with Program Managers.
• Helped team to derive multiple solution approaches and presenting the ideas to C level executives and stakeholders.
• Assisted the project managers in scoping requirements, identifying risks and roadblocks and defining project schedule.
• Acted as a primary liaison with architects, application developers QA, Stakeholders and End users.
• Coordinated requirement sessions with business users across multiple departments, gathered and analyzed business requirements and effectively translate to SalesForce requirements.
• Produced technical requirements and blue print design that adhered to the Systems Development Life Cycle (SDLC) standards and procedures including: requirements, data mapping and business rules
• Documented data types, dependencies and process flows and performed detailed data profiling and validated trends in complex data sets.
• Developed the current state (“as is”) and proposed solution (“to be”) as part of the functional design.
• Helped Sales trainers to plan end user training sessions and provided the necessary information and knowledge to Sales trainer(Train-the-trainers sessions)

Confidential

Sr Business Analyst

Responsibilities:

• Leading and coordinating various activities of offshore sales support team (Agile).
• Led initiative to research mass emailing application to integrate with the Ecommerce product which would save outsourced application fees, used in contest campaigns by customers.
• Researched new product features and documentation of the high level requirements of these features by creating user stories. Also, strategized project scoping and specifications documents, to clearly communicate the project roadmap.
• Performed Gap Fit Analysis for new requirements and System Analysis of Ignify Ecommerce Product
• Involved in both B2B & B2C E-Commerce Design & Implementation
• Worked on Ignify Ecommerce Product SAAS implementation for one client (Millcraft).

Confidential

Sr Business Analyst and Onshore Coordinator

Responsibilities:

• Met with all developers and project stakeholders to lead a kickoff meeting of quarterly phases. Defined and introduced the project, team members' roles, and key deliverables. Mapped out timelines, milestones, communication processes, question and answer session.
• Gathering requirement from end clients (business team) by conducting walkthroughs, surveys, questionnaires, interviews, brainstorming, and JAD and JAR sessions.
• Organized requirements for customer statement, invoice and ticket system with use cases and business rules. Developed feasibility analysis and project risk analysis. Wrote use cases descriptions, preconditions, post conditions, assumptions, and scenarios. Analyzed stakeholders. Employed use cases to develop requirements with stakeholders.
• Converting the requirements into functional and technical design specifications, system requirements
• Perform functional testing and provide sign-offs prior to production push of code.