EXPERIENCE SUMMARY:

• 14+ Years of Confidential experience in various domains - Application Development, Project Management, Technical System Analysis, Business Process Automation, Quality Assurance, Test Automation, Production Incident Management, Change & Configuration Release Processes, DevOps Solutions - Continuous Delivery, Environment Stability & Release Agility, ITIL processes.
• Over 8 years of strong QA-Agile-DevOps program management experience. Managed $15M/Year Program which includes Resource/Cost/Schedule/Technology and CoQ goals in both development and maintenance related efforts.
• Sphere headed the core program supported the enterprise for Waterfall - Agile - DevOps Transformation. Implemented Kanban Model for Operations & Support teams as the best model to be followed.
• Driven the transformation of Service Manager to ServiceNow tool for improved and better ITSM solution.
• Lead and implemented the transformation for customer to move from Monthly release to Everyday release model.
• Great industry research capabilities identifying innovative solutions to drive Time to Market and Cost of Quality goals. Created road map for technology solutions to ensure high availability of production applications.
• Having strong experience in functional and automation testing in web/host/ mobile platforms.
• Lead and implemented a major effort of daily Regression in Staging Environment to achieve zero pain in production environment. Designed self service automation framework for deploy-validate-return to service.
• Excellent knowledge and working experience in test planning, design, execution and defect management. Over 10 years of Test Management experience across multiple line of businesses.
• Experience in identifying QA process gaps and automate manual processes for better productivity and leading to continuous quality assurance. Reduced Release Test Cycle time by 2 weeks. (TTM)
• Implemented best Engineering Practices in QA and DevOps Solutions area focusing on Continuous Inspection, Developer Driven Testing, Automated Testing, Pair Programming & Continuous Integration.
• Strong hands-on in-depth knowledge on analysis, design, code reviews, QA, Change & release processes.
• In depth knowledge in Financial Services industry in particular, Property & Causality Insurance, Life and Healthcare, Banking, Investment Management. Ability to learn any Line of Business in short span.
• Managed a team who supports production application monitoring and incident resolution process for business critical applications in Confidential Availability Command Center. (WebSphere, Host & Distributed Platforms)
• Performed QA Automation Architect in implementing QA tools. Roadmap design and implementation.
• Strong technical skills using OOAD methodologies, UML design, QA Tools, Static Code Analysis, Build & Deploy automated tools, Web Content Management (WCM), Host systems knowledge.
• Extensive architectural knowledge in WebSphere, Mainframe and Distributed applications and Change/Configuration & Release Management process skills for each platform.
• Managed a team 90+ associates who worked across different geographies using GNDM model. Strong experience in recruiting, coaching, schedule planning, performance reviews, team building & resolving operational challenges.
• Committed, self-disciplined, proactive, strong decision making and flexible to take up additional responsibilities based on organizational needs.

TECHNICAL SKILLS:

Languages/Methodologies: C, C++, Q++, PL/SQL, Java, Visual Basic 6.0, COBOL, PL/I, ETL

Technologies: Unix, Oracle 9i, Enterprise Business Objects Reporting, WebSphere, Host, .NET Framework, EDW, Oracle SQL, MySQL, DB2

Scripting: HTML5, CSS, JavaScript, Junit, VB

QA Tools: HP QC ALM, UFT, Load Runner, IBM Rational Functional Tester, Test Data Management - IBM InfoSphere Optim,

Special Software: CMDB (Configuration Management Database), IBM RTC, Business Objects, Crystal Reports, Integrated Project Management System (IPMS), Presentation Services Framework (PSF), Business Services (BSF) Framework, StarTeam, ILOG Rules, Scheduling and Estimation Tools, MasterCraft, ADEX, CICS, JCL, DB2, Business Task Manager Framework (BTM), Confidential Service Management (ITSM), ServiceNow, MS Office Suite.Operating Systems: Windows, Red Hat Linux 6.x, Unix 9.x, z/OS

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Program Manager

• Managed $20 M/year QA & DevOps Services Program (Resource/Cost/Schedule/Delivery & Innovative Solutions Management - 30 onsite and 55 offshore / 15 near shore teams. (Service & Solution Delivery Ownership)
• Performed planning, estimation, stakeholder management & deliverable reviews for all locations on daily basis. Staff Aug and Managed Services - Contract preparation, procurement and monitoring.
• Managed Confidential Service Management (ITSM) strategy creation and process automation. Arranged ServiceNow training to SMEs in Administration and Scripting to implement Change/Incident/Problem/Availability/Configuration & Asset Management modules.
• Conducted industry technology research on best automated solution for Build and Deploy processes as part of Continuous Integration organizational goals.
• Solution strategy created and implemented for Continuous Integration using IBM Urban Code Deploy, which has reduced time to deploy and testing cycle by 2 weeks for monthly Prod releases.
• Acted as SCRUM of Scrum leads in DevOps services area. Introduced Agile KanBan methodology for operational efficiencies using IBM RTC.
• Followed Executive Management direction to improve existing processes and tools to achieve Release When Ready goals with zero pain minutes in production. Applied Six Sigma methods.
• Used Enterprise Project Management System (EPMS) tool to manage work items, timesheet approvals, resource allocation and utilization, Cost & Schedule management, Risk management.
• Managed different Line of Business QA program’s delivery and driven efficiencies to overall reduce QA Cost. (P&C Insurance, Banking, Financial Services & Technical Testing Services)
• Go - No Go decision making of project’s release based on their Production Quality Standards.
• Key player in creating Daily Change Advisory Board (DCAB) process to approve the changes that are injected after code baseline.
• Created Activity Control Matrices for different application components to describe the change type and technical risk involved in implementing the change to production.
• Established Production Test Bed for 24X7 Self Service Environment Validation Support.
• Introduced ‘Lean Release Process’ by automating Confidential work flows & release build approval process.
• Analyzed production incidents and closed the feedback loop between Confidential project delivery and Problem Management teams.
• Established Mobile Testing Labs across the shores for 24X7 Support. (Using Perfecto Mobile Cloud)
• Executive dashboard created for “Release Health Assessment and Risk”
• Instrumental in setting up Test Incident Management (TIM) process in Availability Command Center to support all test outages and improved environment stability by 90%.
• Process Owner for “Return to Service (RTS)” goals for different line of business products.
• Created strategy and support model for offshore Availability Command Center for Release Support services.
• QA Governance setup and implementation for distributed quality assurance team.
• Lead a team to create “Release Sign-off Tool” in VBA to accelerate release Go-No Go decision making.

Confidential

Program Manager

• Managed $25 M/Year Confidential programs - which consist of QA programs for each Line of Business, Software Development and Improvement Services (SDIS), Change Configuration and Release management, Confidential Risk and compliance management, Availability/Incident and Problem management. Specialized Testing Services program - Performance, Automation, Security & Accessibility Testing services. Lead a team of 25 Onsite – 20 Nearshore – 65 Offshore resources working in Global Network Delivery Model.
• Played Vendor QA Director role and directly reporting to customer executive management (QA VP) to provide the QA metrics and QA Auditing support.
• Architect for implementing Hybrid Automation Framework using UFT & Selenium and reduced ST cycle time by 2 weeks (savings: $2 M/Year)
• Implemented DRR (Daily Release Regression) Framework for Continuous Inspection & Test Environment Management. (Improved Test Environment Stability to 95%). Implemented Pair Programming concepts for scripting the DRR effort.
• Defined Service Level Agreements for Confidential organization. Interact regularly with Application Product Owners (APOs) to determine their needs and to develop plans for improving support services.
• Established infrastructure and strategy for Mobile Testing labs in offshore and nearshore locations and reduced Mobile Testing Cost by 35%. Saved $ 6 M by implementing Mobile Automation Framework using Appium and Perfecto.
• Implemented Centralized QA Automation Governance team to implement and monitor the best practices.
• Continuous monitoring of employee performance and motivate them based on their strengths to achieve required unit goals.
• Managed work schedules, performance evaluations, mentoring and coaching of employees.

Confidential

Technical Testing Services Manager

• Managed a team of 25 onsite and 30 offshore resources in Technical Testing Services (Performance, Automation, Security, Accessibility, Mobile & Release Testing Services) (~10M/Yr. Portfolio)
• Strategy designed for “Centralized Technical Testing Services” and proposed to executive management by showing the estimated QA Cost reduction & Productivity gain.
• Implemented new Automation Frameworks for easy adaptability and reduce QA Cost.
• Improved automation % from 30 to 65% by implementing hybrid framework for each line of business. (P&C, Bank, Investments) Cost of Quality (CoQ) reduced by 5% from 16 to 11% across enterprise within 1 Year span.
• Implemented IBM Optim Test Data Self-service framework reduced ST Cycle time by 10%.
• Implemented Service Virtualization & Mobile Automation strategy across the enterprise.
• Brought delivery efficiencies and saved nearly ~2M/Yr. in System Testing Cost across enterprise.
• Implemented Six Sigma methodology to identify the gaps and optimize the “Automation Governance” across the line of businesses.
• Implemented Static Code Analysis tooling capabilities using SONAR and improved code quality by 80% for below line of business components: Banking, P&C, Investments and Corporate applications.
• Created automation execution trends & reusability dashboard using Business Objects for executive review and monitoring.
• Participate in Defect Triage and business requirement meetings to close the gaps in automation.
• HP QC ALM, VBA, Business Objects, QTP, SQL, VB Scripting, Perfecto Mobile, RTC, Selenium

Confidential

Technical Project Lead

• The salient objective of the project is to develop a Policy Administration System for Auto Insurance Line of Business that will help maintain and administer policies for the members. Document the TO-Be Requirements for Product Admin and Rating Components for all locations in USA.
• Analysis and design of Product (Server & UI), Rating (Ratabase, Rating Interface, TL) components
• Performed Technical Lead role for Ratabase component and monitored delivery from a team of 3 onsite and 6 offshore developers.
• Identification of Classes for Rating Interface and corresponding Object diagram identification.
• Lead the design and coding phases. Analysis of Translation Layer (TL): Identification of services for conversion of legacy CRS (Corporate Rating System) variables into equivalent structures and then creation of equivalent message objects in C++.
• Leading the team, to support Business Process Flow controls using the BTM (Business Task Manager) Framework set-up. Managing the task flow for Business Processes using externalized rules, which determine the Business Task to be executed and Peer review the artifacts.
• Doing the Model-Based Generation of Class Headers, Remote Procedure Calls (RPC), Data Manager (DM) methods in MasterCraft for the new design and maintaining Component Based Application with MasterCraft’s model driven architecture.
• Coding the actual methods in Q++ for different business scenarios, which is a high-level language of MasterCraft and also optimizing the existing Q++ coding patterns for better performance of the application.
• Unit testing of implemented Prototypes with the help of MasterCraft’s Unit Testing environment to ensure the correctness in functionality and improvement in the overall performance
• Analyzing Performance Measurements of the application using tools IBM Performance Analyzer, DB2 Trace, and BMC DB2. Performance analysis using the trace files generated by the tools.
• Preparation of Checklists and Guidelines related to the performance tuning of applications for other projects in the same program. Preparation of Concept and Procedural notes for each Performance Tuning activity.
• System & Release testing results review with Business users and sponsor. Provide analytical, technical and administrative expertise for the success of the project.
• Managed change requests thru out the project by controlling the schedule and cost without compromising the Quality.
• Created MSR Lab support model for all production issues and their immediate resolution. (Saved nearly $500 K in warranty release support and at the same time business users got hands-on training.)

Confidential

Programmer Analyst 

• This project’s objective is to provide the Auto Insurance Policy Administration System functionality to Member Service Representatives and members in additional locations in support of incremental implementation of PAS.
• The Rollout Release process involves extending all the developed applications like NMQ (New Member Quote), FQ (Fast Quote), and EMQ (Existing Member Quote), Adjustments, Reversals, Renewals to the USA locations.
• Coding and Unit Testing of Server Components and User Interface (UI).
• Providing a modeling framework and repository for the entire software life cycle using ADEX UML modeling tool.
• Developed web services. Identified efficient Coding Patterns of C++ language.
• Developed SQLs & Stored Procedures.
• Performing end to end Integration & System testing of the developed application.
• Fixed production defects and supported warranty release.
• C++, PL/SQL, UML Design, MasterCraft, Test Director