SUMMARY:

• Program manager with 15 years of leading global high - tech programs through mission-critical stages at companies that ranged from Fortune 100 to start-up. Met or surpassed all key goals.
• Program Management: Successfully led software development and deployment programs with enormous numbers of components and no room for error in Fortune 500 companies and start-ups. Directed programs from initial concept through deployment and end of life, including a program for the partners that generated >50% of Cisco’s revenue.
• Development: Led development of Cisco’s E-commerce platform, and rolled it out worldwide. Managed development and deployment of E-commerce platform at Confidential, and led finance and CMS infrastructure and applications development programs at Zillion. Provided business intelligence solutions to upper management at several companies. Leveraged past programming experience to deeply understand technical issues.
• Business Analysis and Solution Design: Provided both technical and managerial solutions in several industries, including telecom, enterprise software, digital games, finance, and retail. Led migrations to the cloud. Regularly followed full SDLC, used quantitative analysis, and applied Agile (Scrum) & Lean methodologies.
• User Relations: Enhanced users’ experiences in the U.S., APAC, and EMEAR by ensuring that products were easy to use, expediting deployments, and resolving issues. Worked directly with key channel partners to ensure optimal adoption, and with internal users to ensure program success from end to end.
• Leadership: Managed cross-functional groups, formed budgets, managing priorities and clarified roles, tasks, & KPIs. Developed the company-wide infrastructure for start-up that grew to >200 employees. Trained, Mentored global teams and employees at various companies. Played key part in creating cultures that inspired employees to achieve beyond their expectations.
• Communication: Regularly interfaced with all main stakeholders, including executives, developers, testers, customers, vendors and cross functional organizations. Tied all together to ensure timely deliveries, and bridged cultural differences. Coordinated with groups worldwide, created presence in new countries, localized products, and ensured legal compliance.

TECHNICAL SKILLS:

Project and Program Management   Implementations   Stakeholder Management   Vendor Management Resource Planning   Risk Analysis   Cost/Benefit Analysis   Strategic Planning   Business Analysis Team Building   Cross - functional Leadership   Scheduling   Budgeting   Cost Cutting   Process Improvement Metrics   Product Launches   SDLC   Problem Solving   Communication Management   Quantitative Analysis Agile & Waterfall   Visio   MS Projects   Oracle EBS R12   Tableau   JIRA  ERP. Informatica   Confluence Cisco CCW   EDI   Rosettanet   Webservices   APIs   XML   Salesforce   PeopleSoft   PMP   CSM

PROFESSIONAL EXPERIENCE:

Confidential, Redwood City, CA

Program Manager 

Responsibilities:

• Inherited sales analytics program when it was over budget and three months behind schedule and the solution was not meeting business needs. Brought program on track within six months, and enabled platform to provide a company-wide sales data repository with standardized reporting, optimal productivity, and scalability. Built Scrum team for post release issues and point releases, mentored team with Scrum processes, sprint planning, backlog grooming, daily stand-up meetings, reviews/demos, retrospectives.
• Cut ordering times 70% and support calls about 45% by leading the building of E-commerce website for channel partners (including Amazon, MS, and Sony), which provided access to products, prices, and promotions. Enhanced users’ experiences by upgrading from Excel-and email-based system to online system ordering portal leveraging on Oracle R12. Developed dashboard that provided consistent and comprehensive reporting.
• Played key part in managing migration of business applications during major datacenter relocation, with no effects on users or unplanned downtime. Decreased licensing costs while improving management visibility. Optimized storage by deciding which of several datacenters to use as the hub.

Confidential, Milpitas, CA

Program Manager

Responsibilities:

• Provided new features for several products, including better integration with users’ systems, comprehensive reporting, and the ability to consolidate business across global organizations. Aligned deployments with testing, all groups’ business cycles, and an average of four major releases per year.
• Enabled partners that earned aggregate of >50% of company’s revenue (including AT&T, Telstra, BT, and NTT) to do business more easily with Cisco. Aligned B2B operations with all countries, and led company’s digital transformation (including subscription-based billing) as it simplified software. Worked with partners to ensure that they understood the new automated processes.
• Led Agile (Scrum) activities with partners to optimize project momentum—cut backlogs 20%.
• Played key part in establishing presence in emerging markets (including Brazil, Australia, and Russia) by managing cross-functional teams to deploy and align company-wide integration programs, including migrations from legacy Oracle EBS (ERP) v11i to vR12. Guided teams to migrate product catalog publishing to new platform, and helped E-commerce groups align with Cisco’s digital self-service data exchange platform.

Confidential, Foster City, CA

Project Manager/Business Analyst

Responsibilities:

• Cut man-hours 70% by designing and developing employee notification system that supported corporate credit card use—eliminated third-party developers (system is still used). Enabled compliance within short deadline.
• Prepared team for the next-version ERP (Oracle R12) system by establishing development, release, and QA processes. Trained team to use new features and maximize benefits for company.
• Helped implement change management system that controlled processes more effectively and which enabled SOX compliance.
• Shortened Telecom billing process and cut quarterly accrual entries 25% ($1.2 million) by leading Metratech program. Assessed existing invoicing process, proposed new architecture, and helped develop it.

Confidential, Sunnyvale, CA

Business Applications Manager 

Responsibilities:

• Formed the business plans and technology strategies and managed rollout of Oracle EBS (R12) finance modules and proprietary digital media content management system (CMS).
• Integrated financial system with data warehousing, and integrated all of company’s published user ratings with the financial system including pricing models and revenue reconciliation. Seamlessly integrated them across OSS (STB) and BSS (data warehouse and ZHUB).
• Increased application business power users across the company 30% by initiating program that formalized and documented user training, Proactively managed vendor escalations and resolved ERP implementation issues.

Confidential, Palo Alto, CA

Business Applications Production Lead/Project Manager 

Responsibilities:

• Led teams through several financial software implementation projects, including Oracle Quote and Order Management, Oracle Contracts, Credit Management, Oracle Daily Revenue Recognition (AR), and corporate credit card integration.
• Built company’s first interface that enabled users to integrate new products with sales data. Developed extension to vendors’ products, and enabled self-service to resolve issues with changes.
• Designed and deployed integrations that linked maintenance renewal information to third-party shipping vendor (Digital River) and other internal corporate applications. Used Oracle AQ, Web Services, and TIBCO.
• Collaborated with in-house engineering teams to prototype TIBCO tools across corporate ERP applications, and helped sales teams demo them.
• Developed architecture for IT SOX 404 and HIPPA compliance. Clarified business requirements and IT deliverables, enabling compliance with fiscal freeze cycles and audit team’s guidelines.

Confidential, Walnut Creek, CA

Principal Consultant, Solution Architect, Functional Analyst 

Responsibilities:

• Implemented solution that enabled Wells Fargo executives to evaluate businesses and individuals as prospective loan customers.
• Led system changes that met clients’ business objectives, converted legacy systems in Oracle (9.x, 10.x, and
• 11i), and rolled out implementations.
• Conducted quality, unit, and integration testing.
• Enabled clients’ long-term success with systems by developing training materials and change management practices.