SUMMARY:

• Senior Business Analyst with 9+ years of extensive experience in Domains such as Mortgage and Banking.
• Proficiency in Business Requirement gathering, Business Process flow, Business Process Modeling (BPM), Process Redesign, Business Process Re - engineering and testing, etc. with a keen awareness of developers and end-users needs and able to deal with user groups at all levels efficiently.
• Adhered to BPMN standards for Visio process models.
• Strong Knowledge and hands on experience with SDLC methodologies like Agile/scrum and Waterfall.
• Excellent understanding of Business Requirements Gathering, Evaluating Database Sources, Translating Requirements into Specification/ Functional and Technical Documents.
• Design and review of various documents including the Software Requirement Specifications (SRS), including USE Cases, Business requirements document (BRD), Use Case Specifications, Functional Requirement Document (FRD), Functional Specifications Document (FSD), Systems Design Specification (SDS), Requirement Traceability Matrix (RTM) and testing documents.
• Experience attending and collaborating on the conduction of SCRUM ceremonies: Sprint Planning, Sprint Review, Daily Stand-Up Meeting and Retrospective Meetings.
• Vast experience conducting and documenting the "AS-IS" and "TO-BE" processes and Business Process Re-engineering (BPR) exercises along with understanding of Rapid Application Development (RAD), Systems Implementation and Continuous Improvement techniques
• Provided detailed process flow and process maps.
• Expert in doing Use Cases, creating Activity diagrams, Context diagrams with UML using modeling tools such as MS Visio.
• Experienced with ALM and other HP Quality Center technologies.
• Conducted Joint application development (JAD) sessions with relevant Subject Matter Experts and documented reports, implementation requirements, project status reports, oral presentations, e-mails, etc.
• Managed and tracked requirements of the Application Life-Cycle using HP ALM.
• Adept in gathering business requirements pertaining to functional, non-functional, and data aspects of the business. Held meeting with stakeholders and end-users to determine needs and necessities.
• Authored business and system requirements analyses and functional specifications with supporting business process flows (data modeling), Traceability matrices, risk analysis.
• Worked on Requirements Traceability Matrix to trace the business requirements back to logical model.
• Assisted UI/UX team in translating client graphical requirements to reality by creating Mockup Screens.
• Strong experience in Application Design (Prototyping, Screen Mock-ups), wireframes, UI design.
• Experience with Data analysis and SQL querying with database integrations.
• Strong knowledge of SQL and SQL scripts.
• Experience in using defect tracking tools JIRA & HP QC to address bugs/issues and interacting with development team to fix them.
• Worked in space creation and backend support of Confluence. Used confluence to collect, organize and communicate what the team is working on with the company.
• Experienced in MS Office (Word, PowerPoint, Excel, and Visio)
• Experience in the documentation of system and business requirements and specifications, design, and development of use and test-case scenarios and root-cause analysis, GAP analysis, developing test plans, conducting user acceptance testing, training, and implementing new processes and technology.

TECHNICAL SKILLS:

Programming Languages: C, C++, Java, HTML, XML, PHP, SQL, PL/SQL, Database MS Access, Oracle, MS SQL Server, MYSQL

Operating Systems: MS-DOS, Windows, Linux, Apple McIntosh Software

MS Office Suite: (Word, Excel, Access, PowerPoint & Outlook), MS Visio, Rational Rose, Rational Requisite Pro, Eclipse IDE, Adobe Acrobat, Adobe CQ5, Adobe Fireworks, MS Office FrontPage, Lotus Notes, Clear Quest, Clear Case

Performance Testing Tools: Quick Test Pro (QTP), Virtual User Generator, Load Runner Processes/Technologies Rational Unified Process (RUP), Agile, Waterfall, UML, BP Modeler, Microsoft Office SharePoint

Reporting Tools: Crystal Reports, SQL Server Reports (SSRS)

Testing Tools: Requisite Pro, Win runner, QTP, Test Director, Quality Center, ALM, HTTP Unit, Ascential Test, Confluence, SoapUI

WORK EXPERIENCE:

Business Analyst

Confidential, New York, NY 

Responsibilities:

• Work closely with Business and IT including but not limited to Project Managers, Developers, Data Management team, web Development team, QA and UAT partners, and business stakeholders.
• Conducted GAP Analysis by creating process flows highlighting the differences between the current (As-Is) environment versus the target (To-Be) environment.
• Documented Sprint Backlog to managed User Stories and clear understanding of Burndown charts.
• Participated in Sprint Planning, Daily Scrums, Sprint Reviews and Retrospective.
• Detailing user stories from Product Backlog, Sprint Backlog and clear understanding of Burndown charts.
• Highly efficient in Requirement Gathering, Modeling, System Designing, Testing, Validation, Workflows and Data Management.
• Lead planning meeting, Joint Application Development (JAD) sessions for eliciting requirements from stakeholders through focus groups and interviews for documenting the BRD, FRD and FSD.
• Worked on Agate IntelliGrants COTS integration for data adjudication and validation thru data centers.
• Prepared graphical depictions of project processes using Use Case Diagrams, Wireframes, Mock-ups, including the business workflow using MS Visio and Balsamiq.
• POM automation test framework with Selenium WebDriver, Java
• Worked in creation, preparation, and conduct of quality assurance reviews and contributed to the development and execution of test plans and test scripts.
• Identified Stakeholders and aided in the collection of business requirements to create the Business Requirement Documentation (BRDs) using MS Word and MS Visio.
• Work with internal clients to define requirements for system and process enhancements and changes
• Work with vendor to create comprehensive requirements for all system enhancements and changes and Document reports and obtain approvals
• Migrated documents from shared drives to SharePoint environment.
• Performed code reviews and code breaks and method reviews in GIT.
• Also worked on code merges in GIT
• As part of the data mapping procedures, assisted in writing requirement document for ETL - Data Extraction, Data Analysis and Loading process of collected data.
• Prepared presentations to highlight the changes made.
• Created test cases to assist the business users with UAT.
• Managed and trained end users on newly implemented application or software GAPs and got the expected results through User Acceptance Testing
• Deploy appropriate levels of end-to-end testing resources across the project
• Delivered production support and post-production support, clarified changes to the business users, organized one on one session, one on many sessions to make sure the business users are aware of the system variations.

Sr. Business Analyst

Confidential, Indianapolis, IN

• Utilized Rational Unified Process (RUP) Methodology to configure and develop process, standards and procedures in all phases of Software Development Life Cycle (SDLC).
• Conducted sessions with Stakeholders for gathering business need to understand the business process.
• Documented and published Functional and Non-Functional Specifications as well as the Business Requirement Document.
• Conducted GAP Analysis and Impact Analysis of the "To-Be" model and generated Scope documents.
• Created Data Flow Diagrams/Activity Diagrams displaying all major actors in the claim management system regarding HIPAA, EDI provider claim transactions, and clarified all system Use Cases/Activity Diagrams regarding claim submission and providers.
• Interacted with the Quality Assurance team for designing and developing Test Plans and Test Cases.
• Worked with QA in Designing the Test Plans, creating and running the automated and manual test cases, identifying the defects.
• Involved with Developers and Stakeholders in conducting walkthroughs.
• Functioned as a primary liaison between the business, operations, and the technical teams throughout the project cycle.
• Charted out project plan and ensured the compliance of the following EDI transactions 270/271 (Healthcare Benefit Eligibility Inquiry/Response), 835 (Health Care Claim Payment/Remittance), 837 (Health Care Claim).
• Experience in GUI, Functional and Web Testing, both with manual testing and automation testing using tools as Quality Center.
• Provided weekly status updates to project stakeholders on the progress of project development activities.
• Facilitated User Acceptance Testing (UAT) with Stakeholders and the Business Users, and the errors discovered were fixed and then verified via regression testing.

Environment: Agile, Quality Center, HIPAA, UML, RUP, MS Word, MS Excel, MS Project, MS Visio.

Business Analyst

Confidential, San Diego, CA 

Responsibilities:

• Analyzed requirements, developed workflow charts and diagrams, assessed legacy system capabilities to develop system specifications documents
• Worked on low-fidelity prototypes for quick and easy tangible representation of various concepts and user flows to get quick feedback from business stakeholders.
• Analyzed standard industry practices of back office applications of Insurance Company, underwriting, billing, policy and claims administration with the help of Subject Matter Expert.
• Managed the output requirement project for various Life insurance products.
• Played key role in System Development Life Cycle Process consisting of: Design and Gap Analysis, Business Requirements, Systems Requirements, Test Criteria, and Implementation to have the outputs of project dealt with the automation of correspondence directed to Insurance policy owners.
• Analyzed, identify and defined the solutions that maximized the value delivered to the stakeholders, and aligned with the business and architectural roadmap.
• Ensured the right focus on service, product features, controls, cost, and time to market.
• Worked on Commercial lines Property and Casualty Insurance including both policy and claim processing and reinsurance
• Generated automated scripts for Guidewire Quick Quote, Application and Policy Binding Processes.
• Processing of New Business, Renewal, Cancellation, Reinstatement, Billing for various lines of business
• Assisted project lead requirement document, project charter, functional specification, and coordinating with the project staff implanting project deliverable on time.
• Created artifacts like Scope document, Project Charter, and CRD/BRD as a Business BA, and created artifacts like FRD, Use Cases, Use case diagrams, Wireframes, Prototypes, etc. as an IT BA.
• Interaction including customer presentation for creating Gap analysis, undertaking requirement, creating solution.
• Involved in migration process from Mainframe, policy legacy systems to Guidewire applications.
• Involved in generating Test cases for property and casualty Insurances for Different Levels of Business.
• Helped client's identify their estimate need, and investment information along with the current information about life insurance and annuity policy information to join.
• Worked with systems area to translate business needs into system requirements, and cross- functional teams to identify stakeholders need to deliver quality of service.

Business Analyst

Confidential, Chicago, IL

Responsibilities:

• Gathering Requirements as per the client needs.
• Created BRDs, functional requirements and technical documents during agile methodology for the mortgage app merge project.
• Documenting RTM, Estimation model.
• Responsible for advising management of public company with focus on renewable fuels on capital markets and M&A strategy.
• Validating results by using SQL Server and data validation tools.
• Reviewing the ITSRs and code for the tasks done by other resources in the team.
• Preparing User Acceptance Test (UAT) cases or scripts and executing them.
• Raising Bug/Defects by using Test scripts in Quality Centre (QC)
• Creating EMER changes for any production defects are occurred.
• Involving data change, technical change and functional change application requests.
• Successfully providing vision, planning, strategic direction, and tactical leadership to the Head of Market & Liquidity Risk Management to achieve operational, financial, human capital goals as efficiently as possible.
• Working with other interface departments which are connected with Lifepro.
• End of period reports creation
• Co-ordination with onsite, customer & other vendors until production sign off.
• Created test plans and test cases based on Functional Requirement Document (FRD) and Business Requirement Document (BRD)
• Developed system process flows and User Requirements Specifications through surveys and interviews.
• Identified opportunities to improve existing reporting and analysis deliverables.
• Retrieved data and generated professional, presentation-quality, actionable result in support of strategic business decision making processes.
• Leveraged AML/KYC experience and knowledge to share best practices and improve the overall enhanced due diligence process to protect the best interest of the bank.
• Ensured all risks pertaining to Business and Consumer banking customers were identified and escalated to the appropriate AML/Compliance team.

Sr. Business Analyst

Confidential, Tampa, FL

Responsibilities:

• Participated in daily standup meetings, huddle meetings, Sprint meetings and JAD sessions.
• Assisted in creating Sprint reports.
• Performed gap analysis of current system to desired system and document requirements for control gaps identified.
• Created User stories and assisted to break down the user stories into a number of tasks.
• Conduct research and analysis to assist with the identification of benchmarks.
• Conducted review sessions with Business and IT teams to baseline the BRD (Business Requirement Document)
• Worked with Business teams and IT teams to gather High-level business requirements, detail level business requirement and functional design documents.
• Develop and document AS-IS and TO-BE processes using Swim Lanes in Visio.
• Developed flow diagrams for Business process of the company, UI Wireframes and Mockups using Microsoft Visio.
• Identified and documented issues, risks, gaps and their impact to the project life cycle. Provided recommendations and alternatives.
• Provided periodic status reports to the Manager to serve as the team's assessment of the project and its schedule.
• Participate and lead the gathering and documenting of functional, non-functional and user requirements to support projects and initiatives.
• Validate the UAT team follows the project's testing standards, guidelines, and methodology.
• Implemented the project using the Waterfall Methodology to produce artifacts in the different phases of the Software Development Life Cycle (SDLC)
• Work with business, IT and Testing Center of Excellence to ensure requirements support design, build and testing activities.
• Perform other job-related duties as assigned.
• Extensively coordinated with the source application team to created/Update a Data Dictionary listing all the source system data elements.
• Used Visio to create various Environment diagrams and Data Flow Diagrams (DFD)
• Write and Execute SQL queries to test data and update the queries as required
• Responsible to create a Data mapping document between source and target
• Created a Systems Requirement Document (SRD) based on the BRD.

Business Analyst

Confidential, San Jose, CA

• Interviewed business team to gather business requirements, wants/needs concerning the project and documented the requirements, i.e., BRD.
• Involved in SDLC including requirements gathering, designing, developing, testing, and release to the working environment.
• Developed and maintained Requirement Traceability Matrix (RTM).
• Performed thorough GAP Analysis to check the compatibility of the existing software functionalities with the new business requirements.
• Performed Business Process Mapping for change requests and new requirements.
• Attended meetings with SMEs and Technical Lead to discuss the enhancement issues and bridged the gap for future design modifications.
• Responsible for gathering requirements (BRD), wrote Functional Specifications (FSD) and Use Cases for the application.
• Analyzed, documented and managed requirements as well as changes to requirements using Rational Requisite Pro.
• Developed Use Case Diagrams, Use Case Models and Class Diagrams based on UML methodology.
• Prepared the Regression Test list for the QA Team.
• Conducted UAT in the final phase of software development process to check the functionality of the software.

Environment: Windows XP/2000, Oracle, SQL, MS Project, MS Office Suite, MS Visio, MS Visual Source Safe, Test Director, Quick Test Pro (QTP).