Support Business Consultant Resume

TECHNICAL SKILLS:

SharePoint Introductory & Advanced User Support: Folder - Based to Metadata-Based Library Conversions, Choice Metadata to Managed Metadata Conversions, Complex SharePoint Issues Troubleshooting, Stakeholder Relations with AVPs, Directors, Managers, & Staff, Requirements Elicitation,, Need vs Wish Analysis, Site Design, Document Migration, User Documentation Creation, Communication Planning, Training/Presentations, Site Content Monitoring, Continual Improvement, Change Management

Tools: SharePoint, Sharegate, Visio, PowerPoint, MS Office

PROFESSIONAL EXPERIENCE:

Confidential

Support Business Consultant

Responsibilities:

While serving as temporary contract Process Engineer, was asked, due to expertise in SharePoint user support, to create SharePoint-based process map repository. At end of Process Engineer contract, approached to analyze large (nearly 20,000 documents) folder-based SharePoint library from which it was very difficult to retrieve documents. Proposed metadata-based solution including plan to totally transform library structure. Contract was extended to lead Initiative.
Led folder-based to metadata-based library conversions
Led choice metadata to managed metadata conversions
Served as Administrator for multiple sites
Resolved complicated SharePoint issues
Managed requirements elicitation meetings
Designed metadata-based libraries and lists
Provided initial and ongoing user training and support

Confidential

Business Analyst/SharePoint Consultant

Responsibilities:

Monitored contract adherence by provider of new Medicaid and Job & Family Services online integrated portal.
Provided SharePoint administration support:
Worked with stakeholders to elicit requirements, design libraries, establish pilots, provide user training and support, and monitor adherence to document standards.
Consulted with State of Ohio SharePoint Administrators and received strong support for proposed SharePoint site design and use.

Confidential

Business Analyst/Senior SharePoint Consultant

Responsibilities:

Successfully led first enterprise shared-services initiative. Designed and delivered change management to 80+ stakeholders for implementation and support of new processes and tools. Resulted in commonized, integrated, and sustainable rate, rule, and form state filings process and SharePoint document repository for multiple divisions.
As member of small team, successfully transformed division’s rate, rule, and form change process end-to-end for greater efficiency and productivity. Co-designed and delivered change management to a variety of 50+ stakeholders for implementation and support of new processes, tools, and SharePoint document repository.
Served as Administrator for multiple sites
Resolved complicated SharePoint issues
Led requirements elicitation meetings
Designed metadata-based libraries and lists
Coordinated document migration
Generated creative workflows
Provided initial and ongoing user training and support

Confidential

Business Analyst

Responsibilities:

Re-designed Employee Service Center Interactive Voice Response for all employees and drove its successful implementation with vendors.
Analyzed accuracy and standardization of process flows of current- and future-state operations.
Led business analysis and requirements creation for online insurance quoting.
Provided requirements documentation and tested state-of-the-art wireless voice recognition distribution center picking system to insure accurate tracking of prescription medications.

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