SUMMARY:                                                                                                                                               

• Qualified professional with over 8+ years of extensive experience in the field of Business Analysis in Retail and Ecommerce Environments, working with the technical staff to implement management and staff's business requirements into the software application in retail and e - commerce environments. Expert in business process engineering and software development life cycle methodologies i.e. Waterfall, RUP, Agile, XP, and Prototype., including analysis, design, development, gap analysis testing and implementation of software applications.
• Experience in B2B, E-Commerce, Infrastructure and Operations
• Extensive experience in Gathering Requirements, Scoping Requirement and creating Business Requirement Documents, User Requirement Specifications, Functional Requirement Specifications, System Requirement Specification, Test Plan, analyzing and Creating Use Cases, Use Case Diagrams, Activity diagrams, System Workflow Diagrams, Data Flow Diagrams, Business Flow Diagrams.
• Expert in documenting project plan, Business Requirements Document (BRD), Test Plans, Use CaseSpecifications, Functional Specifications (FSD) and Systems Requirements Specification (SRS)
• Experienced in facilitating Joint Application developments (JAD) and Joint Requirement planningsessions (JRP), End user interviews, workshops and requirement elicitation sessions, providing production support, interacting with the business customer to resolve issues during UAT, conducting training sessions to educate the business customer on the application.
• Solid understanding of Java language and Agile methodology.
• Experience in multi-channel retail (e-commerce, catalog, mail) and also experience with credit systems (Billing and Payment modules).
• Excellent communication skills, Interpersonal skills, interacting with team members, leadership qualities, mentoring, ability to work independently.

TECHNICAL SKILLS:

Operating Systems:  Red Hat Linux, HP UNIX, Sun Solaris, and Windows 2000/XP/Vista

MS Office Tools:  MS Word, MS Excel, MS Access, MS PowerPoint 2003/07

Packages:  MS Office, MS Visio, MS Project, SHAREPOINT

Database Tools:  Database Studio, Toad, SQL Developer, SQL* plus

Methodologies:  Waterfall, Incremental build model, Prototype model, RAD, OOP, OOD, Agile,Extreme Programming (XP), RUP

Languages: C++, SQL, PL/SQL, Visual Basic, VB.Net and C#.Net, Java

Databases:  MS SQL Server 2000/2005/2008 , Oracle 9i/10g, My SQL, MS Access 2003/07, T-SQL, PL/SQL

Scripting & Markup:  Java Script, PHP, and VB Script, XML, HTML, DHTML

Testing Tools:  Test Director 7.6, Mercury Quality Center 9.1, Win runner, Load Runner

Rational Tools:  Clear case, Clear Quest, Rose, Requisite Pro

Forms and Reports:  Oracle forms and report builder, Discoverer, Business Objects

PROFESSIONAL EXPERIENCE:

Confidential, Columbus Ohio      

Business/Solutions Analyst                                 

Responsibilities:

• Created High level architectural diagram of the flow of xml web service request and response between various systems.
• Gathered requirements for order history, order list, order details, cancel order and return label and retrieval of data from IBM Sterling Ecommerce suite.
• Gathered requirements for catalog browsing and inventory availability for a Websphere Commerce WCS store and transition of requirements to Functional specification.
• Extensive worked on documenting Use cases and system specifications for Order Management, Fulfillment, Catalog, Payment Systems modules of WebSphere Commerce (WCS).
• Facilitated sprint planning sessions, conducted sprint reviews (retrospect) and demo the final product at the end of the sprint.
• Conducted session/workshops to explain web services requests and responses elements created as part of the requirements to development teams, ESB teams, back end IBM sterling team and testers.
• Gathered requirements, created user stories using Version One, documented use cases using MS Blueprint and UI design Mock ups.
• Worked on multiple functionalities for creation of tablet apps (Android and IOS for Iphone), open source search engine (Using endeca search engine), chat programs (Live Person Live Chat integration) and also recommended to include bazarvoice for rating and review mechanism.
• Communicated with both technical and non-technical users to determine business functionality and resolving issues.
• Experience working with cross-functional team, working closely with external and internal Business, vendors, IT, Creative team, Merchandising groups and with external third party vendors.
• Performed data mapping between source and target systems to better understand the XML schema.
• Conducted Story planning and sizing sessions, created Use Cases, work flows, WBS, screen shots and Power Point presentations for the Web Applications
• Interacted with the SMEs and stakeholders to get a better understanding of client business processes and gather business requirements.
• Conducting requirement sessions and successfully translating of those requirements into Use Cases and GUI wireframes.
• Communicated extensively with the clients and with different levels of management to identify requirements, use cases and to develop functional specifications.
• Created Use-Cases after accessing the status and scope of the project and understanding the business processes.
• Gathered requirements from the end-users and acted as a liaison between the end-users and the development team and QA team.
• Conducted analysis and high level design activities.
• Assured that all artifacts are in compliance with corporate SDLC Policies and guidelines.
• Created test cases, test scenarios and test scripts needed for performing continuous integration testing.
• Designed Use Cases and Use Case diagrams to develop Business Requirements and converted Business Requirements Specification into Functional Requirements Specification using Microsoft Blueprint Requirement center.

Environment: IBM WebSphere Commerce, Sterling Commerce,  Microsoft Office Suite, Java, Snag it, Microsoft Blueprint Requirement Center, HP Quality Center, Agile Methodology using Version One, SQL, MS Sharepoint.

Confidential, Jersey City, NJ 

Sr. Business Analyst

Responsibilities:

• Gathered high level requirements and developed scope of the project for the implementation of Microsoft Office Share Point 2007.
• Lead multiple project teams of technical professionals through all phases of the SDLC using technologies including Oracle, Erwin, Data Stage, Data Warehousing, Websphere and Cognos. 
• Project lead creating requirements, analysis, and implementation plans for multiple lines of business focusing on gap risks.
• Conducted weekly meetings for deciding the Policies and Procedures to be followed while constructing new sites.
• Gathered requirements for the integration of POS system with the supply chain system.
• Developed project artifacts like Requirement List, Process Models, Wireframes, Use Cases, Data Journal, and theBusiness Rules Catalog using MS-Visio and Rational Rose.
• Skilled in leading teams of diverse backgrounds to make sound business decisions based on analyses of short and long term business needs.
• Interface with clients from Operations, Marketing, Sales, Technologies, and Outside Vendors and act as their customer interface point as the lead of the Projects.
• Performed the requirement analysis, impact analysis and documented the requirements using Rational Requisite Pro.
• Designed and developed Activity Diagrams, and Sequence Diagrams utilizing MS Visio.
• Provided recommendation for use of ATG Commerce for B2B and B2C business.
• Followed a systematic approach to eliciting, organizing, and documenting requirements of the system.
• Reviewed the Joint Requirement Documents (JRD) with the cross functional team to analyze the High Level Requirements.
• Involved in coding using Java created web pages using HTML, Java script.
• Created Physical Inventory process for retail stores, consisted of data integration and inventory processes with third party vendor
• Responsible for upgrading all the operating system software on the mainframe.
• working with development team to continually articulate requirements, and troubleshooting production issues, applications, data analysis, data mapping and QA report testing.
• Provide innovative IT, business & e-commerce solutions to perspective and existing clients.
• Worked with an information architect to create and develop wireframes and mock-up screens for the UI.
• Custom tools upgrade client had created marketing, merchandising product tools to support their custom web application which needed to be re-architected to work with ATGs eCommerce suite.
• Used Test Director and Mercury Quality Center for updating the status of all the Test Cases & Test Scripts that are executed during testing process.
• Facilitated Change Management across entire process from Project conceptualization to Testing through Project Delivery, Software Development and Implementation Management in diverse Business and Technical Environments.
• Assisted with the BRD for the POS implementation project.
• Interacted with client and the Technical Team for requirement gathering and translation of Business Requirement to Technical specifications.
• Involved in mentoring specific projects in application of the new SDLC based on the Agile Unified Process, especially from the project management, requirements and architecture perspectives.
• Conducted interviews, meetings and JAD sessions during the process of Requirement Gathering.
• Planned and documented procedures for data processing and prepared data flow diagrams for the application.
• Analyzed and translated business requirements into system specifications utilizing UML and RUP methodology
• Documented the Traceability Matrix for tracing the Test Cases and requirements related to them.
• Developed Data Conversion Strategy for converting data from the existing site to the new site.
• Performed Unit Testing and User Acceptance testing and documented detailed results.
• Provided input (scope, goals, risks, constraints, timelines and interfaces) to PM for project planning and control.

Environment: Oracle ATG Commerce, Windows 2000/XP, Microsoft Office SharePoint 2007, HTML, Rational Requisite Pro, MS Office, SQL Server, MS Project, MS FrontPage 2003, MS Access, Agile, EDI, Documentum 2.0.,UML.

Confidential  (FROZ), Annapolis, ML              

Business Analyst

Responsibilities:

• Worked on multimillion software development project and launched two high volume ecommerce websites usingAgile.
• Responsible for requirements gathering, analysis, detailed process flow design, user acceptance testing and rollout of new & modified feature functionality deployed on the Ecommerce website applications development.
• Involved in performance modeling for the TO BE ecommerce portal
• Defining EDI/ EDW / ETL/ ecommerce requirements, data mapping, stored procedures, triggers, layouts for huge number of batch and on-request reports and batch processing systems.
• Used Agile methods like Peer Programming, Code Refactoring, Test driven programming, SCRUM.
• Prepared comprehensive Functional Requirements Document and non functional from the gathered requirements. All documentation was created using the Agile methodology.
• Played a key role in developing the EXCEL based wireframe design, reviewing it with the business users and getting sign-off
• Documented business requirements, and communicated these requirements to the development team for the design and implementation of business solutions.
• Conducted brainstorming and JAD sessions with stakeholders and end-users for requirement analysis and documented the same.
• Used UML during requirements gathering and created Use Case Models and Use Case Diagrams for the purpose of stakeholders in the project to help them understand the workflow of the system associated with the requirements.
• Analyzed, coordinated, documented and managed project requirements, project processes and proceduresand its changes throughout the software development lifecycle.
• Performed Requirements Analysis and traceability using Test Director and MS Word.
• Involved in writing test plans, defining test cases, test scenarios and data sets; developed and maintained test scripts, analyzed bugs and interacted with development team in fixing the errors.
• Worked with Subject Matter Experts (SME), project team members (business and technical), to definetechnology application for the business and system requirements. Also worked with the QA Team Lead to developQA standards and ensured compliance with all regulatory requirements.
• Developed several MS Excel spreadsheets and applications to automate manual calculations and optimize reporting structure.
• Created and segregated SQL views and stored procedures for obtaining meaningful set of data.
• Created Gantt charts and project charters, and followed the Software Development Life Cycle (SDLC)methodology to complete projects on time and within budget.
• Extensively used MS Project  for status reporting and planning throughout the project lifecycle

Confidential, Plano,TX                                                                                              

Systems Analyst

Responsibilities:

• Identified and validated high potential business opportunities for stakeholders and developed customized business strategies that are aligned with corporate strategic objectives.
• Provided analysis, understanding and business perspectives on many financial and operational issues.
• Resolved all the issues pertaining to Point of Sales (POS) and the various transactions made at POS are checked and processed using the Debit Cards and Credit Cards.
• Created flow diagrams to explain SSO  -  Single Sign On and Identify SSO Payload Data.
• Gathered Business Requirements, analyze data/workflows. Defined the scope, financial projections and Cost/benefit analysis. Progressed from Problem Statement to well-documented Designs.
• Utilized Rational ReqPro as a user to analyze the business requirements and created test   plans, test cases and test strategy using Rational Test Manager
• Hands on experience working in MS-Excel and developed Excel models of detailed amortization schedule ofvarious Gfee (Guarantee Fee) items
• Prepared appropriate models, diagrams and layouts as required including context diagrams and use cases.
• Actively involved in validating the requirements and applying the RUP framework throughout the SDLC.Propose process improvements to documentation and technical writing procedures.
• Defined and performed the Test strategies and associated scripts for the verification and validation of all defined business requirements and associated functionality
• Reviewed and analyzed the Use cases and come up with System design and Test plan Templates
• Created business process workflow diagrams (Activity diagrams) in Rational Rose.
• Developed prototype of new information processing application. Facilitated collection of functional requirements from system users and preparation of business requirement documents using Rational Requisite Pro.
• Conducted quality assessments, operational procedures, to ensure that change management procedures are met, Coordinateed with external third party vendors, technical staff and users to insure that functionality of automated system adheres to laws, regulations, and best practice standards.
• Used BEA (BPM Tool) to map Process flows and migrated Visio Process flows into BEA Tool.
• Worked as an Interface between the users and the different teams involved in the application development for the better understanding of the business and IT processes.
• Involved in Incident Reporting and Change Control procedures using Clear Quest and reports to track process of repairs and determine the current quality of the application
• Created project plans, handled project budget, provided status reports and worked well with internal and external stakeholders to complete IT projects successfully.
• Performed and co-coordinated the System testing, regression testing of various builds during integration, performance and User acceptance testing using Rational Test Suite

Environment: Rational Unified Process, Rational Rose, Rational Requisite Pro, Clear Quest, ClearCase, Rational Robot, MS- Project, MS-Visio, MS-Office, Oracle Financial Applications, Windows NT/2000, MS Project, Caliber RM, XML Spy, XML, SAML, SSO, Web Services.