SUMMARY:

Versatile, results - oriented professional with solid experience in Information Management in the Financial Services and Insurance Industries. Exceptional ability to develop creative solutions to complex business and systems problems resulting in improved processes and increased efficiencies. Proven track record of managing multiple, concurrent projects with tight deadlines from idea generation to successful implementation utilizing strong analytical, organizational, communication, interpersonal and customer service skills.

TECHNICAL SKILLS:

• Cognos, FOCUS, SAS, HTML, Oracle, SQL, SAP
• Microsoft Office Products (Word, Excel, Access, PowerPoint, Project, Visio, SharePoint)
• COBOL, MVS JCL, VSAM, TSO/ISPF, CICS, DB2
• HP Quality Center

PROFESSIONAL EXPERIENCE:

Confidential, Newark, NJ

Senior Analyst 

Responsibilities:

• Lead business analysis and project management activities to support Business Integration within Enterprise Services & Financial Systems (ESFS).
• Manage the Model Run Automation end-to-end process and Grid Orchestration for the GGY AXIS Conversion Project. Maintain detailed project plans, monitor project progress, identify and track issues ensuring that they are resolved.
• Document business requirements, write functional specifications for systems development, and design and conduct testing of technical solutions to support Annuities Products.

Confidential, Pennington, NJ

Senior IT Business Analyst 

• Identify business needs and determine solutions for feature enhancements and ongoing maintenance of the Portfolio Management System. Establish collaborative relationships with business partners, development and QA teams to support Global Operations and Technology initiatives.
• Assembled, analyzed and represented business requirements for several application components involving portfolio based rebalancing, order management, model maintenance and account servicing capabilities.
• Worked with Business and Development teams to define business process, data flow and technical design. Prepare High Level Design (HLD) and Low Level Design (LLD) documentation.
• Managed Quality Center defects, participated in conference calls and provided follow up to ensure all Production issues were resolved.

Confidential, Somerset, NJ

IT Business Analyst 

• Reviews, analyzes and evaluates business systems, user data and application needs for Actuarial, Risk, & Treasury (ART). Work in partnership with actuaries and application development to formulate systems to parallel overall business strategies supporting Annuities, Long Term Care, Long Term Disability, and Individual Disability Insurance Products.
• Gathered and documented requirements to develop or modify actuarial modeling systems. Prepare business requirements documents, software requirements specifications and test plans. Manage and maintain project documentation in SharePoint.
• Assisted project manager in creating project plans and managing several efforts across the application development team.
• Participated in testing efforts involving the migration of annuity data from DB2 to Oracle.
• Worked with technical staff to help implement and test developed and modified programs.

Confidential, New York, NY

Business Analyst and Project Manager

• Managed billing issues associated with investment advisory programs for a large financial services firm.
• Reviewed, analyzed and tracked program billing quality controls. Interacted and coordinated with various lines of business across the firm to resolve billing issues.
• Participated in end-to-end billing process reviews, testing of controls and resolving problems, while monitoring their status through to completion.
• Identified potential gaps and inefficiencies working with various lines of business to resolve. Developed practical solutions that effectively addressed root cause of issues identified.
• Managed a Claims Transformation Project for a large, global insurance company involving the transfer of physical claim files.
• Organized files in various categories for scanning and preparation of transfer.
• Monitored progress and provided daily report updates to management. The successful execution of this project was completed in phases and required a significant coordination effort with various business units and vendors.
• Managed Supply Chain projects within a large, global consumer products company.
• Partnered with various business operations areas to gather requirements, resolve issues and communicate status.
• Developed and monitored project plans and timelines. Projects included a global project to transfer materials to a new manufacturing facility, and a project to facilitate the tracking of food ingredients to ensure sufficient delivery lead time for suppliers.
• Supported procurement and inventory functions occurring in daily business operations using the SAP Materials Management (MM) module.

Confidential, Warren, NJ

Claim Technical Services Business Analyst and Project Manager

• Collaborated with Claim Business and IT in managing the ongoing reporting demand for the department. Interpreted the needs of the business customer and articulated those needs into specifications for IT following approved project management best practices.
• Single point of contact for claim management adhoc reporting demand management.
• Worked directly with the Claim Chief Actuary, implementing a new demand management process to reduce low value requests. This process led to a 35% reduction in adhoc report demand.
• Worked directly with claim senior management to understand their reporting requirements. Implemented a report request process that reduced the number of report iterations, thereby delivering results more timely and at a lower total cost.
• Negotiated report delivery dates with customers across the Chubb Organization seeking claim data, including Reinsurance, International, Commercial Underwriting, Operations, and Accounting.
• Led the work effort of 3-5 developers, providing direction, requirements and testing support. Negotiated for additional development support as needed.
• Developed adhoc reports using the business intelligence tool Cognos (Report Studio, Query Studio and Cubes) in addition to FOCUS, Access (Tables, Forms, Queries and Reports) and Excel (VLOOKUP, IF and PivotTables) to support Chubb’s state regulatory reporting requirements. Regulatory delivery dates typically require a quick turnaround for catastrophe information.
• Worked directly with field managers and general counsel to meet eDiscovery claim information needs.
• Created test cases for system and user acceptance testing associated with new enhancements and releases.

Confidential, Jersey City, NJ

Systems Analyst - Order & Trade Processing

• Organized and facilitated projects for the Consolidated Order Entry (COE) application. Analyzed and translated business requirements for development of various COE products by the technology teams. Liaised with client partners, development and QA teams.
• Managed project status, tracked and resolved project issues.
• Obtained estimates, prepared high level project timelines and detailed project plans.
• Facilitated weekly project plan and technical design meetings.
• Developed technical design specifications and system integrated test plans. Coordinated and performed system integrated testing with development teams.
• Coordinated the code promotion process between development teams and technology partners for all project releases. Prepared post mortem evaluations at the completion of each release.
• Provided senior management and business sponsors with monthly project dashboard reports.
• Monitored resource allocation to ensure that work effort was charged appropriately.
• Maintained the QA and Production Calendar to coordinate all project activities.