PROFILE

• IT professional with 15+ years of success in business analysis and system administration roles within traditional and virtual business environments.
• History of success maintaining enterprise - wide software, upgrading applications, testing and implementing solutions, delivering high quality products and services to internal and external clients .
• An expert in the commissioning and validation of multiple projects, consistently delivering projects ahead of schedule and under budget.
• Application/ Production System Upgrade/Enhancement/ Support
• Change Control
• Configuration Management
• Business/ Systems Analyst
• Project Management
• Requirements Gathering/ Analysis
• Process Improvement
• Testing/ Implementation/ Deployment
• Documentation
• Data Migration
• Performance Optimization
• Mobile Device Management (iOS & Android)

• Waterfall,
• SDLC,
• Agile,
• CTI,
• IVR,
• Access,
• Project,
• ClearCase,
• Word, Excel,
• Access,
• PowerPoint,
• Outlook/Outlook Web Access (OWA),
• MS Publisher,
• Visio,
• SharePoint,
• Planview,
• Tracker,
• RT Tracker,
• Visual SourceSafe,
• Adobe Acrobat,
• Illustrator,
• Adobe Photoshop,
• SnagIt,
• TFS,
• HP Mercury Test Director,
• JIRA,
• Cognos,
• ServiceNow,
• AirWatch Mobile Device Management (MDM) Agent,
• Good Enterprise Technology Services

PROFESSIONAL EXPERIENCE:

Confidential, Coppell, TX

Warehouse Operations Assistant

Responsibilities:

• Scanned incoming repaired and refurbished Samsung mobile phones to be placed into product stock.
• Scanned outgoing Samsung mobile phones, packaged for shipping overseas for refurbishing and repair
• Review and approve product demonstrations, resulting in quality control test delivery

Confidential, Irving, TX

Technical Business Analyst / Quality Assurance

• Technical Business Analyst and Global Mobility Coordinator of user mailbox migration project from vendor server to corporate Microsoft Exchange 2010 server (Remote)
• Implemented, executed and managed AirWatch MDM application of corporately-owned Apple mobile devices.
• Provided installation, configuration, administration and support of AirWatch on iOS and Android mobile phone and tablet devices for 20,000+ migrated users.
• Utilized communication, analytical, and problem-solving skills to support the development process, and to ensure that project deliverables were met according to specifications
• Manually tested (Beta, QA and UAT) Office 365, Outlook Web Access (OWA), Skype for Business/Lync 2010 and newly implemented and upgraded iOS and Android applications on mobile devices for corporate approval and implementation
• Coordinated with Mobile Operations Team to create and administer AirWatch accounts and console to access corporate mail on mobile devices via network tokens
• Trained employees and other users (domestic and international) to work with mobility solutions; mobile device management applications and solutions deployed in iOS and Android environments
• Created and distributed IS Engineering App Recommendations and documentation to C-level management for implementation of new or upgraded approved apps (Office 365, Skype for Business/Lync 2010, iOS, Android)
• Queried and generated ad-hoc Software Compliance Reports in AirWatch administration console for upper management reporting

Confidential, Fort Worth, TX

Senior Business Systems Analyst / Quality Assurance

• Business Analyst in Global Mobility Solutions responsible for planning, designing, implementing, documenting and ensuring business requirements were met on new and existing corporate Mobility applications and services.
• Developed new processes, with workflow and process change analysis to align with operational workflows. Developed and documented all recommendations and business process improvements using SDLC/Waterfall methodologies.
• Successfully tested mail gateways (MAGs) and server operations to accommodate new AirWatch application
• Worked closely with project manager(s) on “BlackBerry-to-Apple iPhone” and AirWatch implementation and migration projects running simultaneously, achieved 100% successful outcome of new products, application development, system enhancements, shared services, and business process changes.
• Administered planning, designing, implementation and execution of AirWatch MDM agent for 30,000+ corporately-owned and Bring Your Own Device (BYOD) Apple and Android tablets and mobile devices
• Performed corporate-standard “ghost” imaging and AirWatch configuration on 400+ corporately-owned Apple devices, in-house and nationwide.
• Created policies and procedures documents governing use of AirWatch and Good Technology products and services on Apple and Android platforms. Created, designed and documented policy and procedure documentation governing AirWatch and Good Technology products and systems usage.
• Trained and partnered with AirWatch engineer/expert to rapidly learn application installation, configuration and functionality to be elevated to System Administrator. Successfully help drive large migration project to completion months ahead of projected deadline. Trained employees and other users to work with mobility solutions; mobile device management applications and solutions deployed in iOS and Android environments
• Managed and monitored Intranet website, as well as, SharePoint Administrator of Mobility and End User Technology (EUT) websites
• Created and consolidated AirWatch and Good Technology documentation for end user troubleshooting, training, Knowledge Objects (KOs) Articles and Knowledge Database. Updated existing Good Technology documentation, quick reference and user guides for use on Apple and Android mobile devices.
• Created new and updated existing process, procedural and informational documentation and hyperlinks on all Mobility and End User Technology (EUT) websites using SharePoint. Created Mobility Group SharePoint website.
• Administered support and troubleshot AirWatch and Good Technology issues via phone, email or walk-ups. Resolved trouble ticket requests using ServiceNow.

Confidential, Fort Worth, TX

Business Analyst

• Gathered and compiled user requirements to convey to the development team throughout the software cycle for existing product upgrade and migration from Delphi to .NET environment
• Liaison between the IT software development team, clients, stakeholders, and the customer community
• Developed detailed wireframes and screen mock-ups using Adobe Illustrator and Visio for development team coding and application production for eCommerce applications
• Extensively interacted with user groups and development team to create application “look and feel” and functionality. Implemented business modeling using Visio and Adobe Illustrator to develop eCommerce application UI screens.

Confidential, Carrollton, TX

Senior Business Analyst/Project Manager

• Determined and documented business and system requirements of new IT development projects, enhancements to existing systems and business programs, and onboarding of new partners to e-Commerce mobile device trade-in program and/or reverse logistics services
• Collected and documented business and functional requirements for software development of SaaS (Software-as-a-Service) web-based eRecycling software application
• Created work flows/processes, procedures, architectural design documents and screen mock-ups for developers to use in designing customer-facing web applications and services
• Modified and updated all in-house and Customer Relationship Management (CRM) application tables

Confidential, Fort Worth, TX

Senior Business Analyst

• Collected, compiled and presented data and information gathered surrounding mobility solutions projects and mobile device administration/management in the AA environment, using Agile methodologies. Constructed corporate mobility standards and /or policy documentation.
• Interviewed clients on use of mobility solutions and devices used in the organization and translated into requirements for mobile device, wireless and hot spot administration solutions.
• Maintained all project management processes, including project goals, deadlines, metrics and budget. Prepared cost benefit and return-on-investment analyses to aid in decisions of device management solutions evaluated by Enterprise. Prepared and distributed enterprise-level Weekly/Monthly Dashboards, Quarterly Project Accomplishments/Scorecards, and Key Performance Indicators (KPI) Performance reports to C-level management.

Confidential, Irving, TX

Senior Business Analyst

• Developed project plans, use cases, business requirements, functional requirements, requirements traceability matrices, change management process and other artifacts for multiple brokerage projects using Agile methodologies.
• Monitored JIRA requests with network team for defects. Facilitated business requirements gathering sessions with business stakeholders from multiple groups. Interacted by conducted daily SCRUM calls and weekly project team meetings with enterprise project development teams on cross-CIO interfaces and design issues.

Confidential, Carrollton, TX

Senior Business Analyst / Quality Assurance Analyst

• Collected and reviewed software data and requirements documents to develop metrics for assessing compliance of delivered software to those requirements. Developed documentation, requirement statements, logical data and process designs, approach documents, Test scenarios, and implementation plans for Real Page CrossFire products.
• Designed new product and modified existing application screen mock-ups using Visio, Adobe Photoshop, and Paintbrush for development team coding. Developed user interface (UI) screen design and configuration, workflows, marketing materials, product specs, user guides and training documentation
• Created ad-hoc reports of weekly progress and measures against goals, initiatives, and timelines

Confidential, Westlake, TX

Systems Quality Assurance Test Analyst

• Reviewed all business requirements, Functional Specifications Documents (FSDs), Test plans from outside vendors, other business units, and testing matrixes, to create project Master Test Plan and Test cases in Excel.
• Manually tested banking customer service and sales applications, Computer Telephony Integration (CTI), Interactive Voice Response (IVR), and other internal web-based applications

Confidential, Irving, TX

Senior Business Analyst / Project Manager

• Participated in Joint Application Development (JAD) Sessions to identify and define business requirements with subject matter experts, stakeholders, development teams, and management. Gathered, analyzed, and documented business requirements for various-sized and complex projects for CitiFinancial Auto Division WAN and LAN systems
• Extensively interacted with both user group and development team in coming up with application “look and feel” and functionality
• Ensured business requirements and expectations defined in SDLC were met by the proposed system modifications and/or enhancements. Served as liaison to IT development teams, risk management, dealer administration, marketing, legal, and finance to balance product lines and determine business strategy.
• Project managed Rapid Release and smaller projects, while simultaneously fulfilling BA responsibilities and tasks of a large, complex project.
• Lead Test Coordinator that assigned and monitored test resources; performed QA, UAT, regression, negative, and performance manual testing, which resulted in a 98% increase in qualitative, efficient, and effective project testing.
• Created Quality Assurance and User Acceptance Testing, Master Test plans, Test cases, Test scripts, and all project documentation. Ensured accurate release testing for new and modified applications; determined final approval for bug-free, fully functional commercial solutions
• Developed and maintained IT SharePoint portal for 150 users to monitor and track field sales, operations and revenue; SharePoint Administrator for 300+ employees. Tracked sales operations using SalesForce.com.