SUMMARY:

• Experience across all aspects of product development & the full product life cycle, plus extensive knowledge of a wide array of technologies. An exceptional combination of technical & business acumen, and the ability to turn ideas into reality (from concept to delivery) across all teams involved in the sales, design, implementation, delivery & support of products & services. Exceptional customer focus and commitment to deliver the highest quality products/services.

PROFESSIONAL EXPERIENCE:

Confidential, Duluth, GA

Product Manager

• Define and deliver Security services including EndPoint Security (Whitelisting and Blacklisting), Managed Firewalls (incl. Gateway AV, Content Filtering, IPS, Rogue AP Detection), PCI compliance audits & Internal Vulnerability Scanning, Patch Management, Event Logging (SIEM), Secure (remote) Access.
• Define and deliver Remote Monitoring & Management services including remote access (two factor auth.), file transfer (ad hoc and managed distributions), event/alert management, reporting
• Develop required documentation including requirements definition, P&L statements, contractual documents, Sales and Marketing materials (Best Practices, Sales primer, cost/price models, customer presentations, proposals)
• Vendor analysis and requirements definition for RFI/RFP, work with procurement on selection and contract negotiations (for Security services)

Confidential, Duluth, GA

Sr. Solution Architect

• Retail Solutions (POS, Servers, Peripherals); Financial Solutions (ATMs, Kiosks); Scope and price Transaction & Annuity services, Managed Services (such as Help Desks)
• Develop required documentation including P&L statements, contractual documents (contracts, Amendments, Addendums, SOWs), Solution design documents
• Solutions include all aspects of deployment (staging, shipping, installation, bring live) covering new deployments, technology refresh, and vendor replacement

Confidential, Atlanta, GA

Technical Product Manager, Practice Management Solutions

• Provide subject matter expertise and analyze customer implementations (n - tier applications, infrastructure, technologies, business processes/workflows), recommend and design Cloud/SaaS based solutions which enable compliance to government mandated electronic medical record systems and overall regulatory compliance (HIPAA).
• Developed the Marketing plan (sales targets, financial objectives, target markets, etc.) and marketing materials (services brochure, promotional materials), establish sales consultant training, lead management guidelines, and general rules of engagement, recruit & train new business consultants
• Developed VB.NET based tools to support the sales effort (cost/commission/profit calculators, CRM)

Confidential, Atlanta, GA

Sr. Solutions Architect

• Utilized the Tivoli-Netcool suite (OmniBus, Proviso, Precision, Reporter, RAD, Webtop, Impact, ISM, SSM, Probes, Gateways, Customer Experience Manager, Network Performance Manager)
• Worked with customers across all levels of their organization throughout the full sales cycle (pre & post), managing the design throughout the life cycle working with all stakeholders, through pre & post deployment.
• Provide subject matter expertise to analyze customer environments (applications, infrastructure, technologies, business processes) in order to define full network & service management solutions (as well as specific features), defined the scope, size, deployment configuration, license requirements, mediation & database requirements (for integration with systems including CRM, Call Centers, Subscriber databases as part of overall solution). Ensure compliance to PCI, PII, SOX regulations.
• Exceptional documentation skills covering all aspects of the feature/system (UML, use cases, models, requirements, data flow, schemas, interaction diagrams, white papers, presentations, feature description/specification, capacity roadmap, etc.), experienced with wireframes and prototypes/POCs.
• Developed & verified multiple software components (UML, Java, J2EE, C++, scripts) as well as SQL queries & key metrics/SLAs (used on production systems & reporting applications) on Solaris or Linux based systems, including Data Warehouse design.
• Content management experience (web Portals, dashboards, automated templates, content editing, virtualization of content, content management & content aggregation) utilizing RESTful architectures
• Experienced with new business development within federal/government space for Service Assurance solutions (VoIP, BlackBerry, CDMA), developed marketing plans & materials for this effort, enabled multi-million dollar pipeline of accounts within this space
• Experienced managing large accounts, working with the largest service provider account within IBM, working closely with the customer to develop/enhance solutions based on their current & future needs (received several awards for a job well done related to this role)
• Experienced Business Analyst, prepared financial, cost and risk analysis on proposed features and systems based on analysis of business processes, as well as analysis of competitors systems

Confidential, Richardson, TX

Software Test Manager

• Product Line Manager: manage design efforts through the life cycle from idea through post delivery (gather requirements, schedule reviews, resolve issues, establish product roadmaps, track progress)
• Business Analyst: prepare financial & cost/risk analysis on proposed features and systems based on business processes as well an analysis of competitors systems
• Analyze customer environments (applications, infrastructure, technologies, business processes), recommending architecture and designing evolution plans and/or replacement solutions based on customers needs and market demands, including deployment/implementation, including integration with CRM and Call Center functions (part of process automation and business intelligence solutions). Present the design to the customer working with all stakeholders throughout the design, and post deployment.
• Analyzed internal environments (applications, infrastructure, technologies, business processes), recommending alternatives, designing evolution plans and/or replacement solutions based on business needs, technology evolution, and market demands
• Pre/Post Sales & Marketing experience, consultative role working with customers, developed sales and marketing plans & materials, product roadmaps for multiple releases, supported sales efforts with technical demos, proof of concepts, quotes, proposals, numerous face to face customer presentations
• New Product Development expertise, developed numerous features as well as a Tivoli based common management platform (web based UI) utilizing Netcool components (Omnibus, probes, gateways, Impact, Reporter, Precision, Proviso, SSM, ISM, Webtop) as replacement for multiple proprietary platforms covering Fault, Configuration, Performance, and Security aspects of network management
• Exceptional documentation skills covering all aspects of the feature/system design (UML, use cases, models, requirements, data flow, interaction diagrams, logical & physical diagrams, feature description/specification, capacity roadmap, test strategies & plans, quality metrics, white papers, presentations), experienced with wireframes and prototypes/POCs.
• Accomplished Software developer, developed & verified software components based on Java/J2EE (JSP, JNDI, JDBC, JMS, SOAP, XML), C++, WebLogic and .NET based (production, prototypes & proof of concepts) for management systems and Data Warehouse applications (Oracle RAC based), web based (RESTful) architectures utilizing the RUP, Agile, and Waterfall methods.
• Content management experience (web Portals, dashboards, automated templates, content editing, virtualization of content, content management & content aggregation)
• Developed social media applications for intra team communications (Test & Development team Wikis, internal “blogs” for information sharing)
• Experienced with new business development, user/market research utilizing user groups, field & formal studies, as part of release planning cycle to establish strategic and market trends, as well as analysis of competitors systems
• Exceptional customer relationship skills, Led multiple customer advisory task forces (as Network Management SME) for large US based service providers
• Experienced with test & QA, developed test strategies & plans, automated test suites (proprietary test platforms), implemented quality control & measurement procedures (ISO9000) across multiple programs & platforms as part of overall Quality Assurance planning. Designed automated & manual test suites encompassing all phases of testing.
• Accomplished manager & leader, managed multiple development teams and lead Integrated Project Teams (multi-site, virtual teams), and served as wireless Security IPT representative (conduct threat assessment, OS/Application hardening)

Confidential, Dallas, TX

Software Development and Test Engineer

• Developed design documents and specifications (feature and system), test documents (strategies, plans, & quality metrics, performance metrics and tuning requirements) for missile systems & airborne radar utilizing AutoCad and proprietary programs
• Implemented social media application for intra team communication (based on Visual Basic, client/server implementation)
• Developed multiple test software programs (C++, VB, Ada, JTAG, Jovial)
• Enabled the early delivery of software programs, resulting in multi-million dollar early delivery bonus
• Lowered support and maintenance costs through 30% reduction in total number of software programs
• Designed hardware components (PCBs, CCAs) for thermal systems and radar systems

TECHNICAL SKILLS:

Platforms/OS: UNIX (HP-UX, Solaris, Motorola AIX FT Platforms), Windows, Linux (RedHat)

Applications: MicroSoft (Office, Visio), Adobe (FrameMaker), Clarify, HP-Mercury (WinRunner, XRunner, LoadRunner, TestDirector), IBM Tivoli, Business Objects, ClearCase, Apache, JBoss, Eclipse, Rational, DOORS, JIRA, Klocwork, Citrix, SalesForce.com, Siebel, VMWare, DesignXpert, QuoteXpert, CatalogXpert

Protocols/Standards: SNMP, SS7, AMA, CDR, HTML, XML, UDP, MIME, REST, IPDR, 3GPP, ITF-n, RQMS GR1929, ITU-T, IETF, SIP, SDP, ISO9001/TL9000, LDAP, HTML, SOX, PCI, PII, HIPAA, ESB, TMN, eTOM, ITIL

Languages: Java, J2EE, CORBA, Perl, Python, Shell, Ada, Visual Basic, C++, TCL, .NET, Visual C

Technologies: VoIP, ATM, GSM/GPRS/UMTS, EDGE, LTE, CDMA, WiMax, WiFi, IMS, BroadBand Access, Metro Ethernet, Optical, Enterprise, CDR, AMA, Document Object Model

Methodologies: UML, Object Oriented Design & Analysis (OOD/OOA), Agile, Waterfall, RUP, SOA, SaaS, SOAP, REST, RCA, Six Sigma, BPM, BPEL, Eclipse & Netbeans Integrated Development Environments

Database: Oracle 9i/10g/11g, RAC, MySQL, SQL, DB migrations, Schema & Table design, Data Models, RDBMS, Data Access Object, Master Data Management, ETL, Data Warehousing, SAN