SUMMARY:

Outgoing, accomplished, and well - rounded individual with excellent communication skills and software technical requirement gathering experience seeking a career in Information Technology as a Business Analyst.

• Diligent and technically proficient worker, highly skilled in various business solutions including the Microsoft Office suite of applications, Microsoft SQL Server, SSRS, and various ERP solutions. Proven ability to think critically and seek solutions to problems using available resources and technical skills.
• Effective and attentive communicator, Gathers and negotiates requirements with other organizations effectively, communicates technical requirements clearly to others, delegates responsibility when appropriate, ability to train others on software application functionality, and can address audiences large and small.

EXPERTISE AREA:

• Proficient in Microsoft Office applications, including extensive, advanced experience with Microsoft Excel, Word, Access and Visio. Experience writing SQL language queries in Microsoft SQL Server 2011.
• Bilingual; Fluent in verbal and written English and Spanish.

PROFESSIONAL EXPERIENCE:

Solutions Architect

Confidential, Frisco, TX

Responsibilities:

• Contract work for a Professional Services organization. Supported and implemented a software solution specializing in process execution for Oil & Gas Well Delivery. Application also supported the North American Electric Reliability Corporation (NERC) compliance process for electric utilities.
• Responsibilities included the development and execution of solutions strategies using SigmaFlow software application for Oil & Gas and Electric Utility Organizations. This required the creation and maintenance of Entity Relationship Diagrams (ERD), Balsamiq Mockups, SQL Reports, and technical documentation.
• Configured customer and partner workflows within application based on client use cases. Use cases typically required integrating various modules of the solution into cohesive, yet dynamic, workflows. This included the designing and configuration of workflows that would assign tasks to users, maintained task schedules, managed documents through the applications document repository system, and integrated with source systems for client geospatial data. Also Configured custom modules in the application using SQL to support use cases requiring customized, dynamic, and/or parent-child workflows.
• Assisted in the new implementation of the solution to an Electric Utilities customer in the Midwest Reliability Organization (MRO) region of NERC. Worked with Compliance Professional, Solution Architect colleague, and client to configure solution onsite based on client use case. Use case required creating a workflow for Compliance Audit document gathering. This required the diagramming and creation of various task schedules within the application, task assignment rules to users based on dynamic criteria, and the assignment of audit standards to documents.

Business Systems Analyst 

Confidential, Irving, TX

• Gathered software technical requirements from major bank clients for a loan and mortgage servicing web application. Requirements gathered were used for client specific software application customization, enhancements, data transmission, and government regulatory updates. Created user stories for software development projects using Agile software development methodology. Also created and maintained technical documentation for projects utilizing the waterfall software development methodology, including business requirements documents (BRD), technical specification documents (TSD), and functional specification documents (FSD).
• Engaged clients directly through email, phone, and interpersonal communication. Managed confidential non-public personal information for client’s end users through production environment application support.
• Experience in many full implementations of software application to new clients. Gathered requirements from clients for application customization, enhancements, and integration with their host servicing systems. Communicated requirements to development and quality assurance teams using the Microsoft Team Foundation Server (Microsoft TFS) Ticketing system, and JIRA. Reviewed QA test plans to ensure understanding of functionality. Worked with Electronic Data Exchange team to configure inbound and outbound data connections and file transmission schedules between client and application servers. Maintained excellent post-implementation client relationship and support.
• Accessed and compiled data using Microsoft SQL Server queries. Data was used to create internal and client-facing documents for technical documentation, including data mapping and data dictionaries.
• Created client facing and internal facing reports using SQL queries, SSRS, and Microsoft Excel for management, software development, and client inquiries and support.
• Assisted project management team with project sizing efforts by giving detailed and itemized resource estimates for analysis effort. Also supported the project management team by refining client expectations for software capabilities and project time frames.
• Collaborated extensively with offshore team members to assist in requirements gathering, technical specification document creation, application production environment support, quality assurance team defect support, and trained off-shore and on-shore hires. Delegated work to offshore team members to maintain client support after-hours.

Intermediate Business Systems Analyst

Confidential, Westlake, TX

• Undertook a major regulatory update project for web-based default loan servicing application as the sole analyst for the application. This regulatory update was required for all users who accessed the non-public personal and financial data housed in the application. Project also affected all user profiles and permissions to the application for all clients, ensuring all data remained confidential to the correct users.
• Collaborated with Sr. Business Systems Analyst in major client software development project. Project required major customizations to the application, including SFTP and web method transmission, database table additions, and web application user interface updates.
• Gained experience in Agile and Waterfall software development methodology processes and practices. Created and maintained user stories for internal agile software project to integrate default loan servicing application with a loss mitigation loan servicing application.
• Assisted in the successful implementation of over 10 large sized software development projects in the role of Business Systems Analyst, Intermediate for web-based default loan servicing application.

Junior Business Systems Analyst

Confidential, Westlake, TX

• Created statistical analysis reports for a new client software product using Microsoft Access, Excel, and HP ERP product. Reports were used by management and quality assurance team to track software development defects and root cause analysis for defects of a new, internally created software product.
• Updated technical requirements for new client software product based on input from project team and client. Began gathering client software requirements under the training of a senior-level Business Systems Analyst.

International Student English Tutor

Confidential, Richardson, TX

• Tutored Korean international students in English as part of a month-long exchange program. Activities included constant interactive conversation, listening and observing others attentively to understand ideas and feelings, and maintaining a positive relationship with the international students.

LEADERSHIP

Confidential

• Managed a group of 28 university students as President to coordinate tasks to achieve the chapter’s goals for the semester. Position required tactful delegation, managing conflict, facilitating group discussion, and motivating others to achieve organizational goals.
• Planned the organization’s inaugural carnival fundraiser, the largest philanthropic project in the history of the UT Dallas chapter. The event raised over $900 for the organization Court Appointed Special Advocates.
• Organized two successful club social fundraisers as President Elect. Each event raised over $2,500 for the fraternity. Negotiated with club manager and club owner terms of revenue, liability, and insurance. This included ensuring the venue had $1,000,000 liquor liability insurance prior to the event.
• Recognized by the national Omega Delta Phi organization with the award for ‘Philanthropic Excellence’ during term as Service Chair. Organization received the UT Dallas Fraternity and Sorority Life award for ‘Most Community Service Hours’ for having the most hours of all Greek organizations for work done during term as service chair.