QUALIFICATIONS SUMMARY
Agile IT Project and Programme Management Professional with strong general management and leadership skills. PMP and ITIL certified with over 12years of experience in all phases of the IT system life cycle, with varied leadership roles. Provides significant experience in Portfolio/Program and Project Management in the top tier of the Fortune Global 500 multi-national (MNC) companies, managing global infrastructure and application projects and large teams that span across multiple time zones and business units. Self-motivated, multi-tasker, innovative person with analytical, problem solving, organizational, and interpersonal skills with the ability to adapt to changes and new ideas. Builds and maintains strong relationships with customers, leaders and team members. Thrives in a fast-paced, dynamic, culturally diverse and global environment with excellent written and oral communication skills.

EMPLOYMENT HISTORY

IT Project Management (Applications)
Confidential - Supply, Manufacturing and Distribution Business Unit
(Jan. 2009 to June 2009)

• Managed and supported delivery of the Global Supply Chain Excellence (GSE) - Envelope Optimisation workstream projects for 2009, including functional releases for applications used by Supply / Marketing businesses.
• Embraced stakeholder management by working closely with both business and IT community from Global Process Leads, Application Process Advisor and Business Analyst, Development, Testing and QA team within the GSE team.
• Defined project plans and 15+ team assignments from various locations; directed and monitored work efforts on a daily basis; identify resource needs; perform quality reviews; monitored project spend and escalated functional, quality and timeline issues appropriately.
• Monitored and tracked the progress of the projects and key milestones within multiple stages and provide status reports to the Global Project Management Office (PMO) and SCE Program Manager.
• Coordinated clear communication with key stakeholders that impacted the scope, budget, risk and resources of the work effort.
• Ensured smooth project handover to Support Team; successfully deployed project into the Production environment in accordance to PMO guidelines.
• Set up new project team from scratch within 6 months in Cyberjaya, Malaysia for Global Supply Chain Excellence (GSE) Envelope Optimisation workstream application projects: led Transition and Change Management that includes transitioned the transfer of the whole development team's capabilities from Melbourne, Australia. Engaged in major Change Management, effective recruitment, set up of working parameters for new team, and ensured smooth knowledge transfer processes.
• Achieved a strong record of leadership success by delivering project applications on time, within +/- 5% of the approved budget, project quality, and 100% compliant with Shell's Project Delivery Framework.
• Successfully conducted Post Implementation Review (PIR) for various levels of key stakeholders that ensured that all key learning had been recorded for ongoing improvement.

Portfolio/Program Management
Confidential - Business Infrastructure Management (BIM) unit, in role as contractor from IBM Malaysia (Sept 2007 to Dec 2008)

• Managed budget portfolio of US$ 22m for Desktop and Retail programmes, including GI-Next Generation (GI-NG) and Retail Telecom Programme (RTP)
• Managed the demand for investments within the available funding for Desktop and Retail projects by turning on the Investment Proposals (IP) once approved.
• Managed program budget continuously that delivered business solutions to timescale and cost targets, evaluated progress, quality, issue resolution process and took corrective action as necessary.
• Functioned as Delivery Quality Manager in approving the Project Control Plan and assisted PMO. Ensured 100% compliance with agreed project delivery framework.
• Supported business changes to Infrastructure Project Delivery resulting from the Infrastructure Sourcing Programme (ISP) started 1 July 2008, in which most IT projects were outsourced to suppliers including EDS, AT & T and T-System.
• Reviewed Project Proposal and Resource Request submitted by business that ensured suppliers understood the legal commitments and constraints.
• Accelerated investments spend initiative (45% of the target for all portfolio within the business) that met the business objectives at the end of 2007.
• Achieved +/- 5% variance within the agreed operating budgets for the portfolio managed.

IT Project Management (Infrastructure)
Confidential - Global Technology Services (GTS) Team (July 2006 to Dec 2008)
Client: Confidential
Maersk is one of the leading ocean carriers for transportation service with reliable worldwide coverage
Project: IP Telephony System (Contract Value ~ USD 150k)

• Successfully implemented IP telephone system used for Contact Centre throughout all branches in Malaysia.
• Provided smooth coordination with the regional team set up in Singapore for the local roll-out and implementation in the Asia Pacific region.

Client: Confidential
Confidential, is engaged in the gaming business, being the pioneer and market leader in the Malaysian authorised gaming industry.
Project: IBM Server and Storage Services (Contract Value ~ USD 800k)

• Successfully coordinated with Intralot (Application Provider) in vendor platform migration and this includes delivering all IBM hardware and services that supported a gaming application upgrade, involving both production and disaster recovery sites.
• Worked through challenging Service Level Agreements (SLA) especially during the first six months after project was launched to all 36 branches in Peninsular Malaysia.

Client: Confidential
Confidential, is one of the world's best-known and established direct selling companies.
Project: Data Centre Relocation (Contract Value ~ USD 100k)

• Efficiently relocated / consolidated the client's data centre environments (AS400 and project management services) within 24 hours. The relocation was accomplished with no unplanned outages and on budget.
• Key liaison with other vendors that ensured smooth relocation exercise for other Windows platforms.

Client: Confidential
Subsidiary of Petronas Oil and Gas companies, iPerintis is a leading provider of consulting and technology services and solutions.
Project: Lotus Notes Migration (Contract Value ~ USD 600k)

• Provided vendor platform migration that includes IBM hardware upgrade, setup and implementation services for the Lotus Notes Migration exercise to MS Exchange within 6 branches in Malaysia, that involved all hardware and software installation and implementation, expanding windows platform servers and introducing backup and recovery solutions for the business.

Client: Confidential
EPF is a social security institution formed which provides retirement benefits for members through management of their savings in an efficient and reliable manner.
Project: Implementation of Disaster Recovery Solutions (Contract Value ~ USD 3m)

• Provided Disaster Recovery Solutions, which included all hardware (i.e. AS400, Windows platforms, storage upgrade) and software/applications to support the disaster recovery plan and strategy.
• Successfully performed two Disaster Recovery Simulation test that met the objective of the scope identified by the business.

Administration Management (IT, HR and Purchasing)
Confidential, (Oct 2005 to June 2006)

• Administered compensation, benefits and performance management systems, and safety and recreation programs in accordance to labour laws.
• Reduced employee turnover to less than 10%, introduced two-way communication to field employees, enhanced employee appearance and spearheaded the implementation of employee (health) benefits.
• Developed and monitored the IT budget; oversaw financials of the programme by analyzing cost effectiveness and exercising cost controls; prepared, submitted and justified budget requests to the Managing Director.
• Delivered more than USD250K in cost savings through aggressive negotiation of contracts and pricing for hardware / software purchases and consulting services.

Despite being new to HR and Purchasing, successfully applied the transferable skills obtained from past management experiences.

Operations Management
Confidential, (Aug 2004 to Sept 2005)

• Provided strategic planning, operational direction and leadership to the Management team, and included manpower planning, training and development, and goal setting for Operations Department.
• Led cross-functional development teams between all departments for development of business rules/ processes consistent with those required by Capability Maturity Model Integration (CMMI) as part of the certification processes.
• Prepared marketing proposals, write-ups for industry awards and oversaw the production of printed promotional materials including brochures, corporate profile, and company website.
• Contributed in winning MSC Asia Pacific ICT Award (MSC-APICTA) for the category of "Best of Tourism and Hospitality" on Travel Package Reservation System" / Dynamic Packaging Solution for the year 2004.

Electronic Publishing
Confidential, (Subsidiary of Lexis Nexis Malaysia) (Apr 2001 to July 2004)

• Coordinated global projects and support Lexis IT Centres in Asia Pacific (Australia, New Zealand, Singapore, India, China, Hong Kong) and United States.
• Developed strategy, conducted training and managed the team performance that developed and maintained conversion programs and databuilds for new and existing electronic publications in various media, including CD-ROM and Online.
• Negotiated Service Level Agreements (SLA) with external vendors (i.e. data centre, keyboarding and outsourcing service providers).
• Successfully streamlined electronic workflow procedures/processes in alignment with Regional IT strategies that ensured consistency and efficiency in meeting overall business objectives.
• Promoted and established great working relationships between Editorial/Legal and Electronic Publishing team, which was announced as one of the major challenges faced by the company.

EDUCATION
BSc. Computer Science

PROFESSIONAL TRAINING

• Tony Buzan's Mind Mapping Techniques, Nuclei Training
• Working In A Virtual Environment, Wilson Learning Worldwide
• Managing Interpersonal Relationships, Wilson Learning Worldwide
• Asia Pacific - Change Management Training by Rick Day, Consultant from the United States.
• Leadership Training by Debra Wead from LexisNexis HR Dept (from United States).

WORK AUTHORIZATION
Authorized to work in the US, with no sponsorship required.