SUMMARY:

Well rounded professional with over 5 years of experience in business system analysis, data analytics and project management complemented with strong education and training.

TECHNICAL SKILLS:

• Requirement gathering & Analysis
• Project Management
• Agile scrum master
• Business process analysis
• Data mining and Analytics
• KPI Dashboard & Scorecards
• Programming and query Languages: Python and SQL
• Business Intelligence tool: Pentaho & QlikView
• Web analytics tools: Adobe site catalyst and google analytics
• Process modeling: BPMN and UML
• Microsoft applications: Word, Excel, Project and Visio
• Project Management - Jira, Trello, Ms. Project

PROFESSIONAL EXPERIENCE:

Confidential, Washington DC 

Lead Business System Analyst

Responsibilities:

• Spearhead requirement gathering and approvals for end to end system specification.
• Developed data team’s project plans to be integrated to overall master schedule plans.
• Assess upstream and downstream technical dependencies and communicated risk to stakeholders.
• Plan and execute user acceptance and integration testing of software features before promotion to various environments.
• Create and maintain documentation directory on confluence.
• Monitor and review requirements on JIRA and reported status to management.
• Provide AS and To-Be process flows to operation and technical team.
• Developed data flow and use cases for data integration.
• Collaborate with cross-functional team, including product team, software architects and services, to propose system solutions
• Provide training and education to internal and external customer on the new feature functionality

Confidential

Senior System Analyst 

Responsibilities:

• Liaised between the BI reports team and end state users for developing requirements and criteria for reports, dashboards and self-service analytics.
• Developed prototypes and proposed solutions for public search engines.
• Mentored other business analyst and monitored the quality of their requirements.
• Managed and monitored GIS and Text mining projects.
• Lead sprint planning, review and other scrum ceremonies.
• Reviewed and verified queries, ERD, data mapping and data dictionary documents used to develop interactive models.
• Published documentation on models, best practices and user guides.
• Used MS SQL server and Pentaho to extract data from test and production environment.

Confidential

System Analyst 

Responsibilities:

• Provided recommendation on new functionality development by analyzing DBA request using six sigma methodology.
• Monitored user activities by analyzing user interaction with application through google analytics.
• Led requirement gathering sessions with operations and technical team. Worked with UX engineers to provide mockups and prototypes
• Provided As-Is and To-be business process models and scenario’s for process re-engineering projects using BPMN.
• Prepared user manuals and flow charts for operation team on new functionalities.
• Presented demos and tutorials of new features and functionalities to client.
• Prepared test cases and test plans for system and regression testing.
• Developed requirement tractability matrix.

Confidential, Mclean VA

Business Data Analyst

• Spearheaded sales and marketing analytics to aid management decision on strategy.
• Used trend and comparative analytics; web analytics; clustering and classification methodologies to monitor and predict customer behaviors and product performance.
• Provided annual and 3 year forecast for all products using different methodology to management after reconciling with finance.
• Gathered requirements and specification for analytics, business intelligence tool and web applications.
• Liaised with IT department and external consultants to set up the first business intelligence tool for NADA-UCG.
• Designed analytical dashboards and reports for sales, marketing and finance departments.
• Provided insights on website visitors and performance of web applications using Google Analytics and Adobe Site Catalyst analytics.
• Worked with developers and consultants to incorporate different tags to track desired metrics.

Confidential, Washington

Business Data Analyst

• Actively participated in the evaluation, design and configuration of the CRM system on design of modules, fields and work flows with the IT department.
• Gathered business and system requirement for CRM implementation.
• Performed smoke and system testing on CRM system.
• Provided trainings and demo of CRM system and functionality to users.
• Reviewed and decoded survey result using STATA.

Confidential, Rockville MD 

Business Development Manager

• Supervised and mentored sales team increasing sales revenue by 15%.
• Conducted market research and pricing analysis to recommend packages and marketing strategy.
• Provided content for company’s profile and marketing materials to revamp the brand of the company.
• Frequently interacted with high profile clientele to promote companies services.
• Gathered information and provided required documentation to participate in GSA opportunities
• Participated actively in proposal development, submission and follow-up.