SUMMARY:

• Having 7 Years of IT experience which includes 4+ years of strong experience in Sales cloud and Service cloud with design, development and deployment of application using Force.com, Apex, Visual force and Cloud Computing based Sales force CRM, customization and development and 3 years in Microsoft .NET technologies and SQL Server.
• Experience in Administration, Configuration, Implementation and Support of Salesforce CRM and Salesforce SFA applications.
• Involved in Marketing, Customer Service and Support Administration.
• In - depth understanding of SFDC CRM applications like Sales cloud and Service Cloud
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also, created various profiles and configured the permissions based on the organizational hierarchy.
• Good understanding of cloud computing services and Proficient in dealing with the functionalities related to the Service cloud, Sales Cloud and Marketing Cloud.
• Good knowledge in CRM business processes like Campaign Management, Lead management, Case Management, Marketing, Customer Service and support.
• Created the Validation Rules, Approval Process, workflows for automated lead routing, lead escalation and Email Alerts.
• Worked on Visual Flows and Process Builder to automate workflow actions based on the functional requirement.
• Designed various Webpages in Visual Force for functional needs within Salesforce.
• Designed and developed Apex Triggers for various functional needs in the application.
• Created Custom Controllers and Standard Controllers in Visual Force
• Experienced in customizing and implementing with Objects, Custom Apps, Layouts, Tabs, Validation Rules, Workflows, Approval process, Assignment/Sharing Rules.
• Experience in Administration, Configuration, and Implementation of Sales force CRM and Sales force applications.
• Proficient in Configuration, Customization, Programming with Apex API (Controllers & Triggers), Visual force Pages, Visual force Components using up-to-date technology & implementing new instances of Sales force
• Involved in Automated business process by using Workflow Rules and Approval Process for automated alerts, field updates, and Email generation according to application requirement.
• Implemented security and sharing rules at object, field and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Experience working with Data Loader, import wizard, salesforce.com and Sandbox environments.
• Strong working Knowledge in MVC Architecture.

TECHNICAL EXPERTISE:

SFDC Technology:  Apex classes, controllers and extensions, Apex, Triggers, Visual Force Page, SOQL, SOSL

SFDC Tools:   Apex Data Loader, connect offline, Connect Outlook, and Force.com IDE (Eclipse)

Languages:  Apex, Core Java, Java Script

Operating systems:  Windows, MSDOS, LINUX

PROFESSIONAL EXPERIENCE:

 Confidential,Sanjose,CA 

Responsibilities:

• Worked predominantly in Agile scrum teams, building out complex business processes using the toolkit of the Force.com platform.
• Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow and triggers. Perform detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visualforce, Force.com IDE.
• Data Integration, Web Integration and Migration from excel sheets, using Informatica middleware and Salesforce Apex Data Loader.
•  Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages
• Implemented SFDC Integration using REST/SOAP Web Service API'S. Integrated the SOAP/REST API based Web Services on Demand for extracting the data from external systems.
• Developed complex validation rules, formula fields according to the application requirements. Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages. 
• Designed Workflow rules, Approval process and its associated actions like time triggered tasks, email alerts, field updates to implement the business logic.
• Involved in all phases of the project lifecycle - from low-level design and development through to deployment and post-production support with marketing, customer service and support administration.
• Designed various web pages in Visual Force for capturing various customer enquiries and implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Develop routine and ad-hoc reports for management on campaign performance
• Extensive experience in documentation of business requirements, system functional specifications and post deployment Application Document/User Guide.
• Performed the support role for both service cloud and Sales cloud.
• Worked as DocuSign Administrator, giving me experience with the DocuSign Administration system.
• Functional knowledge of Salesforce.com data structure and understanding of how to leverage the tool to meet complex process and reporting requirements.
• Improve the design of the code as the product evolves, d eploy and test code to ensure no defects.
• Understanding of various user based security models and experience with data modeling design.
• Deploy using Force.com IDE tool, Change sets and Eclipse for sandbox to production environments.
• Worked in different sandboxes for development and testing, and involved in migrating the code to production instance in installments using Change Set.
• Worked on creating Objects, Page Layouts, Record Types, Relationships, Validation Rules, Workflows and Approval Process.
• Used Apex data loader, import wizard to Inset, Update, and Import data from Microsoft Excel into Salesforce.com.

Environment: SFDC, CRM (Force.com, Sales Cloud, Service Cloud, Marketing Cloud), Apex, Data Loader, Force.com, Vlocity, Docusign, Eclipse IDE, Controllers, Visual Force Pages, Salesforce1, XML, Triggers, API.

Confidential,CA

Responsibilities:

• Requirements gathering and doing configuration and customization according to business requirement.
• Experience in administration, configuration, Implementation, and Support of Salesforce CRM, and Salesforce SFA applications based on Apex Language and leveraging Force.com Platform.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Worked on Visual flow for achieving the user triggered actions for displaying customer information on the screens.
• Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.
• Worked on Process builder for automating the actions such as creating and updating the custom object records.
• Sent an Email Notification to the Partner through Process builder once after approving the access to purchasing records.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Reengineered APEX code already in production to optimize trigger based transactions for performance and speed as well as to work seamlessly with governor limits.
• Used SOAP based Apex Web Services to send/update data from Salesforce to an external order tracking system.
• Work with Business Unit to translate marketing requirements into functional campaigns within marketing automation and Salesforce.
• Designed, and developed Apex classes, Controller classes, Extensions and Apex triggers for various functional needs in the application.
• Performed Apex Callouts from Salesforce to the same external system to get tracking information of an order.
• Customizing, developing and supporting solutions on Marketing Cloud and CRM, while working in Agile environment.
• Worked on Service cloud, Sales Cloud, supported cases, developed workflows and triggers for automated case resolutions.
• Deployed application from Sandbox to Production environments using Change Set, Eclipse and Force.com Migration tool.
• Responsible for controlling security and sharing of sales reports and dashboards, providing regulated, auditable cross-functional access for anyone in the organization.
• Worked on creating Objects, Page Layouts, Record Types, Relationships, Validation Rules, Workflows and Approval Process.
• Responsible for weekly and monthly data export, updates, and backup for the organization.
• Used Apex data loader, import wizard to Inset, Update, and Import data from Microsoft Excel into Salesforce.com.
• Supporting integration between Marketing Automation Tools and CRM and developing Preference Center for all BUs.
• Creating Public Groups, Queues, Permission Sets, Profiles, Users and Security Settings based on role hierarchy.
• Involved in Salesforce.com Application support activities and customizing the apps to match the functional needs of the organization.
• Performed other administrative tasks such as managing Accounts, Contacts and Cases, setting workflows and approval process for approving new accounts and other business process.
• Created and maintained Reports and Dashboards to provide fast access to key business metrics.
• Provided Case Management by Configuring Email-to-Case for end user to submit a case through Outlook.

Environment: SFDC, CRM (Force.com, Sales Cloud, Service Cloud, Marketing Cloud), Apex, Data Loader, Force.com, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, API.

Confidential

Responsibilities:

• Interacted with users to understand complex business requirements and documented the requirements.
• Experienced in designing, developing and data modeling of the application and ensured that they are within the Salesforce governor limits.
• Created productive documents which will be used by rest of the team to have better understanding of the related system; Salesforce.com CRM.
• Performed the support role for both service cloud and Sales cloud.
• Created custom objects, custom Fields, Validation Rules, and formula fields.
• Created Visualforce pages, Apex Triggers, Apex Classes, Test Methods and Workflows.
• Developed SOQL query to pull data from salesforce.com instance to Right90 application. The process is set to run by default every 20 min and pull information that is changed since last successful sync run.
• Integrate, develop and support third party integration apps and tools (Salesforce1, BigMachines, Marketo, DiscoverOrg).
• Deploy using Force.com IDE tool, Change sets and Eclipse for sandbox to production environments.
• Developed scripts to load forecast data from salesforce.com.
•  Responsible for Unit testing and performance testing of SFDC API/Web Service. Responsible for Agile methodology testing package upgrades in sandbox org and deploying in production org. 
• Created public websites and applications that are directly integrated with your Salesforce.com organization using sites. 
• Developed a unified view of all accounting data within Salesforce.com. Responsible for integrating Salesforce.com to risk manager desktop apps via web services API. 
• Created technical design document and functional design documents as per business requirement.
• Developed integrations to integrate data from Salesforce.com using SFDC APIs.
• Created Page Layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented various advanced fields like Pick list Fields, Master-Detail Fields, Custom Formula, defined Field Dependencies for custom pick list fields.
• Implemented Case Assignment Rules to direct the case to appropriate group such as Stories and PCS Central Support.
• Wrote Case Escalation Rules to escalate cases depending on the time frame and difficulty of the case issues

Environment: SFDC, CRM (Force.com, Sales Cloud, Service Cloud), Apex, Data Loader, Force.com, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Salesforce1, Triggers, API.

Confidential, Chicago, IL

Responsibilities:

• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements. 
• Provided development, implementation, and updating focusing on Sales cloud and Service cloud.
• Worked on Salesforce.com Standard Objects such as Accounts, Contacts, Opportunities, Campaigns, Cases, solutions.
• Created Page Layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom Formula Fields, and defined Field Dependencies for custom picklist fields.
• Implemented Case Assignment Rules to direct the case to appropriate group such as Stories and PCS Central Support.
• Defined objects and Field Level Security for different profiles.
• Wrote an Apex Trigger on Contact for cross object field update for reporting purposes.
• Enhanced Apex Class and Visual Force Page to create a custom Related List, showing activities for selected contacts or clients.
• Performed other administrative tasks such as managing Accounts, Contacts and Cases, setting workflows and approval process for approving new accounts and other business process.
• Created and maintained Reports and Dashboards to provide fast access to key business metrics.
• Provided Case Management by Configuring Email-to-Case for end user to submit a case through Outlook.
• Created and configured Email templates which were used by PCS Central users for approval processes and other field updates.
• Customized Salesforce.com User Profiles by setting Standard and Custom objects layouts, Custom App, Field-level Security, Permission Sets for client services and marketing.
• Customized Chatter objects and tabs to view progress and discussion on business process.
• Worked in different sandboxes for development and testing, and involved in migrating the code to production instance in installments using Change Set.
• Configured Chatter to track emails from Outlook to Salesforce by following a user.
• Worked with AppExchange Dup Catcher to filter and prevent duplicate records in the organization.
• Responsible for weekly and monthly data export, updates, and backup for the organization.
• Used Apex data loader to Inset, Update, and Import data from Microsoft Excel into Salesforce.com.

Environment: SFDC, CRM (Force.com, Sales Cloud, Service Cloud), Apex, Data Loader, Force.com, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, API.

Confidential

Responsibilities:

• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Migrated data from external sources and performed Insert, Delete, Upsert & Export operations on millions of records. Designed and developed Service cloud and Integration.
• Force.com developer toolkit including Apex Classes, Apex Triggers & Visualforce Pages to develop custom Business Logic. Implemented Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Implemented Pick Lists, Dependent Pick Lists, Lookups, Master Detail Relationships, Validation and Formula Fields to the custom objects.
• Page Layouts, Search Layouts to Organize Fields, Custom Links, Related Lists and other components on a Record Detail.
• Performed the support role for both service cloud and Sales cloud.
• Customized User Roles, Role Hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users.
• Created Templates, Approval Processes, Approval Page Layouts and defined Approval Actions on them to automate the processes. Created Workflow Rules and defined Related Tasks, Email Alerts and Field Updates.
• Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database. Configured Chatter for the Users in the Organization for collaboration.
• Implemented Sales cloud and incorporated enhanced features as required to streamline Business Process.
• Implemented Salesforce Service cloud and Opportunity Management (Case management, Entitlement management, Product & price book, High volume customer portal, Partner portal, Visual force sites) for business support and technical support for its channel customers.
•  Implemented Data Loader through the Command Line Interface to extract the data from database.
• Extensively involved in Data Migration from three legacy systems to Salesforce.
• Supported the Data Migration activities for migration the data from various business sources with the support.

Environment: SFDC, CRM (Force.com, Sales Cloud, Service Cloud), Apex, Data Loader, Force.com, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, API.

Confidential

Responsibilities:

• Worked on Agile Methodology (Scrum Framework) to meet timelines with quality deliverables.
• Participated in daily scrums and weekly meetings with the project team to meet expectations and deadlines.
• Involved in gathering and preparing the requirements from clients for product design and enhancements.
• Developed solutions for diverse programming scenarios in C#, employing Object Oriented Programming (OOP) concepts such as: encapsulation, inheritance, polymorphism, and abstraction.
• Designed and Developed win forms using VB.NET and Java Script for the GUIs using code behind class technique.
• Designed, implemented and configured WCF service layer.
• Worked with XML, XSD and XSLT while implementing WCF.
• Utilized ADO.Net technology extensively for data retrieving, querying, storage and manipulation using LINQ.
• Designed the web UI using, VB.NET, HTML, DHTML, XSL/XSLT, JavaScript, CSS, Web Forms and AJAX controls.
• Created User Controls, Custom controls, Data Access Layer, Business Logic Layer classes using VB.Net for web pages.
• Extensively used User interface controls which use JQuery and JavaScript to validate client-side validation.
• Written Stored Procedures in SQL Server 2005, Oracle and used ADO.NET and Grid View, Data List, Details view, Repeaters, Dataset Classes for data manipulation.
• Worked Extensively with Query Optimization Techniques to Fetch Data with better Performance Tuning.
• Developed Reports used with SQL Server Reporting Services SSRS.

Environment:VisualStudio2008, C#, ASP.NET 3.0, Entity Frame Work 4.0, HTML, DHTML, Web Forms, Java Script, JQuery, XML, WCF, IIS 7.0, AJAX, ADO.NET, LINQ, SQL Server 2005, Oracle, PL/SQL, UML, SQL Server Reporting Services.