SUMMARY:

• Portfolio/Program/Sr. Project Manager with strong experience working with clients, third party vendors, end users, developers and other team members in matrixed organizations to define, elaborate and document program/project scopes, estimate budgets, propose solutions and implementation timelines
• Strong understanding and experience of various SDLC methodologies including Agile scrum and Waterfall
• Advanced analytical, user experience and portfolio/program/project management skills with excellent problem solving capacity
• Proficient in IT security, finance, risks, compliance, legal, privacy, marketing, sales, human resource, Big Data, Hadoop, Java/J2EE, Cloud Computing, Data Centers, Web portals, social Collaboration, New Application Development, Business Intelligence Reporting, Enhancements, System and Data Migrations, IT Infrastructure, Upgrades, Re - Engineering, Automation, Performance Improvement and Enterprise-wide solutions

TECHNICAL SKILLS:

SDLC Agile, Scrum, Spiral, Waterfall, RUP, Kanban Techniques/Web Technologies/ Applications Languages/ Infrastructure/ Operating Systems EVM (Earned Value Management), Business Case, Vendor Evaluation and Assessment, KPIs and Metrics, CAPEX/OPEX, Business Analysis, Use Cases, UAT, Mobile and Web clients, RFP, Vendor Assessment, Order to Cash (OTC), ERP, ITIL, YUI (open source), Struts, HTML, PHP, MS SharePoint, JIRA, Spira, Jenkins, Git, Cloud Computing, Java Script, JSP, Web Services, Java, J2EE, XML, XSL, XSLT, XQuery, REST, SOAP, JDBC, TOAD, ANT, DOZER, CSS, Ajax, JSON, C++, Liferay Portal, Cisco Quad, Webex Social, SQL, POS, ERP, CRM, ETL, SAS - MA, Epiphany, Confluence, Data Warehouse, Hadoop, Big Data, Dell, iOS, ATG, API Managers, Informatics, Tidal, Single Sign On (SSO), Kerberos, OAuth, Protocols such as HTTP/S, TCP/IP, SSL, SaaS, IaaS, Windows, Linux, Android, iOS RDBMS Oracle MSSQL server, MySQL server, Teradata Application Servers Apache Tomcat, BEA WebLogic server IDE/Software/ Designing Tools MS Visio, OBIEE, Oracle EBS iProcurement, Dtex, MS Word, MS Excel, MS PowerPoint, MS Project, Clarity Project Portfolio Management Tool (PPM), Oracle Primavera Enterprise Project Portfolio Management (EPPM), Oracle Primavera P6, QNXT (Claims tool), MedHOK, Epic, WebEx, Microsoft Live Meeting, Microsoft Net meeting, Office 365, HP Quality Center, Rally, Eclipse, Business Objects, Business Intelligence and Reporting Tools (BIRT) (open source), COCOMOII Software Estimation tool, Service Now, AWS, Wireframe Sketcher, Balsamiq, Rational Rose, Distributed Assessment of Risk Tool (DART), Easy WinWin tool, Rational ClearQuest, Rational ClearCase, CVS

PROFESSIONAL EXPERIENCE:

Confidential, Long Beach, CA

Technical Project Manager

Responsibilities:

• Partnered with the security leadership to discuss strategic goals for the enterprise security and to set priorities
• Represented IdM security in the bi-annual steering committee meetings with the CIO to discuss the portfolio goals, accomplishments and adjustments keeping in line with the enterprise goals and needs
• Engaged with the business groups and SMEs to develop the portfolio/project strategy, cost-benefit analysis, business case and Return on Investment (ROI)
• Discussed with the subject matter experts (SMEs) to create and periodically update the benefits matrix and KPIs
• Created the traceability between the businesses, the portfolio KPIs and the project deliverables
• Developed the scope, time, budgets and targeted milestones, deadlines and identified project dependencies within the portfolio after discussions with the senior management, business stakeholders and the development team
• Created Issue, Risk and Decision (RAID) logs for effective tracking both on the portfolio and project level
• Managed business relationships with more than thirteen state health plans, claims, customer care call centers, MedHOK, CVS Pharmacy/Caremark account management and senior leadership to provide security solutions for provisioning, de-provisioning and overall identity management
• Created portfolio dashboard reports to communicate portfolio and project status/progress and highlights, to the upper management on a bi-weekly basis
• Engaged with the learning and development teams to provide the necessary training and with the users through webinars, training and videos
• Worked with the auditors from PWC and the internal risk and compliance departments to ensure the necessary features and the process was in place for governance and established an audit trail
• Oversaw Proof of Concept (POC) tests to encourage early adoption of the proposed solution
• Reviewed the cost plans in Oracle Primavera P6 periodically to ensure the forecasts for all resources including infrastructure such as connectors for integration with Sailpoint IdM (for eg. with systems such as Oracle HCM) and hardware that included new servers to maximize performance and the work was reflected correctly and spot and investigate variances
• Worked closely with the functional managers to obtain feedback regarding the KPIs
• Incorporated the feedback from the functional managers to customize and modify the portfolio execution

Environment: Oracle Primavera Enterprise Project Portfolio Management (EPPM), Oracle Primavera P6 Professional, MS SharePoint, MS Project, MS Office, MS Visio, Windows, Pharmacy, Trizetto QNXT (Claims tool), SailPoint Identity and Access Management (IdM), Oracle Human Capital Management (HCM), Epic, Call Center, iLearn, Webinar, MS Lync Unified Communication, Citrix Server, 2 Factor Authentication, Microsoft TFS, ERP, MedHOK

Confidential, Foster City, CA

IT Security Project Manager

Responsibilities:

• Communicated with ITLT (IT leadership) and the senior business leadership to discuss program strategies and direction
• Partnered with the IT QSC senior business leadership to identify and prioritize opportunities to achieve enterprise goals
• Integrated projects into a complex program and adjusted scope, time and budgets as necessary per the business needs
• Ensured the projects ran efficiently using the best practices for stakeholders and risk/issue management
• Monitored the program’s status and communicated the same with IT leadership and senior business leadership
• Organized steering committee meetings to discuss enterprise goals focusing on the efficiency, functionality and timeline adherence and resource and budget management of the IT program
• Performed vendor assessment and evaluation of the shortlisted vendors to choose the right vendor solution
• Led the Proof of Concept (POC) tests and shared the results with the stakeholders to select the Data Access Analytics tool (Dtex) and Netskope solutions
• Ensured that only the Security Operations Center (SOC) personnel had access to the reporting consoles and alerts from Dtex and Netskope DLP using effective and complete authorization and access control systems
• Performed traceability between the business benefits and the project deliverables
• Reviewed the variances across the different projects on a monthly basis
• Created the infrastructure cost sheet after discussion with the IT team, to include costs for the Dtex collector, reporting and policy management servers for EU and North America
• Reviewed the cost plans in clarity periodically to ensure that the forecasts, accruals, reversals and invoices were correct
• Pulled OBIEE (Oracle Business Intelligence Enterprise Edition) reports to view the project financials
• Created and amended the purchase requests through Oracle iProcurement to create Purchase Orders (PO) to requisition additional resources, software and hardware or to add funds
• Created new AWR (Associated Worker Request) for vendors to gain access to Gilead systems
• Performed vendor assessment and worked with IT Strategic Partner Management Office for finance quotes and requisitions and for proper and complete work order documentations
• Performed a GxP applicability assessment and followed the commissioning process and ensured that the deliverables meet with Gilead standards and were in compliance with the Gilead procedures
• Successfully delivered the program/project benefits by deploying the security applications and agents on over 12,000 user systems, VDIs and Citrix Servers

Environment: MS Project, MS SharePoint, MS Office, OBIEE, Oracle iProcurement, MS Visio, Clarity, Windows, Data Loss Prevention (DLP), Netskope Cloud DLP, Dtex, Security Information and Event Management (SIEM), Intelligent Endpoint Monitoring, VCPU, Dtex Collector Servers, Advanced User Behavior Analytics, Insider Threat Detection, Citrix Server, VDIs, Empower, DS Accord, Chromeleon, Validation

Confidential, Los Angeles, CA

Program/Sr. Project Manager

Responsibilities:

• Interfaced with senior leadership, cross-functional groups and SMEs to discuss and define strategic goals
• Established metrics and the SLAs after discussions with the SMEs and clients
• Identified and defined priorities for the program, dependencies between projects and alignment of major milestones
• Engaged the third party vendors in discussions to come up with suggestions for the system architecture
• Introduced and implemented new processes to develop and deliver artifacts ranging from the requirements documents to the code and test plan deliverables
• Mentored and guided the project managers and the business analysts on the teams through adopting the new techniques
• Provided prototyping, questionnaires and modeling techniques to the team to elicit the requirements
• Proposed and successfully transformed the Waterfall environment into an Agile scrum environment and facilitated adoption of the newer systems and processes
• Ensured that the portals (hosted on the Amazon Cloud) adhered to the Confidential UI/UX guidelines
• Worked with the IT teams to obtain the AWS infrastructure setup comprising the right configuration of the data, name, Edge and Cloudera Manager nodes for the different environments including development and tests
• Interacted with the IT teams and the outside vendors for the successful implementation of the recommendations Engine using the Hadoop Big Data solution and hosted on the Amazon Cloud
• Led the successful migration of the data centers onto the cloud for better manageability and long term cost benefits
• Worked with the infrastructure group and provided the infrastructure requirements to ensure proper AWS setup
• Managed relationships with the client business divisions/groups, on-shore/off-shore development and test groups and third party vendors and ensured that the customer’s needs/expectations were met
• Enforced security measures in the portals using access and refresh tokens and role based access rights and privileges and applicable approval workflow processes
• Led the introduction of improved features such as “Search and Type Ahead” using enriched data from a third-party vendor for millions of Confidential set-Top Box and mobile customers
• Streamlined the software development process and successfully proposed new repositories and collaboration tools

Environment: MS Visio, MS SharePoint, Wireframe Sketcher, Identity and Access Management, Digital Content, Digital Asset Management, Big Data DFS, Hadoop, Infrastructure including Data, Name, Edge and Cloudera Manager nodes, Refresh and Access Tokens, Mobile, Android, iOS, Balsamiq, Kanban, MS Office, MS Lync Unified Communication, Hadoop, Big Data, Cloudera, AWS Cloud, JIRA, Swagger, Windows, Web Services, Swagger, Liferay

Confidential, Bothell, WA

Web/Care Program Manager,

Responsibilities:

• Led the “100% Value” and the “Prepaid Channel Readiness” programs that comprise of many enterprise-wide projects and brought about several end to end improvements leading to better customer satisfaction and improved adoption rates in the post-paid channels and improved sales through improved financing options, quick and accurate commissioning and fraud reduction in the prepaid channel business process that included 12000 indirect sellers and millions of customers.

Environment: MS Visio, MS SharePoint, HP Quality Center, MS Office, Rally, iOS, Apple iPad, Mobile, Windows, MS Lync Unified Communication, Web Services, Unix, Java, J2EE, SAP, POS (Point of Sale), Customer Care, E-Commerce

Confidential, Bellevue, WA

BI/CRM & Privacy Technical Project Manager

Responsibilities:

• The BSMA (Business Solutions Marketing Analytics) and privacy projects were aimed to provide the marketing groups in Confidential with the necessary IT solutions in form of custom applications and targeted reporting and support to help them succeed in their goal to create and execute effective campaigns leading to better sales while ensuring adequate compliance with the applicable business laws and Confidential InfoSec policies.

Environment: MS Visio, MS SharePoint, Oracle, BI, Teradata Data Warehouse (DW), Business Objects, Sales Force, SAS-MA, Epiphany, MS Office, ETL, Informatica, Windows, UNIX

Confidential, San Jose, CA

Agile Scrum Master

Responsibilities:

• Cisco Quad is an enterprise collaboration platform that offers an integrated and personalized experience that brings together business-oriented transactional tools and includes unified communications.

Environment: Apache Tomcat, Java, J2EE, HTML, CSS, Liferay E.E, Web Services, Eclipse, Oracle, PHP, Documentum, Unified Communications, Rally, JavaScript, Windows XP

Confidential, San Ramon, CA

 Project Manager

Responsibilities:

• Gigascope is an application that monitors traffic and helps analyze massive amounts of data at very high speeds.

Environment: Apache Tomcat, BIRT (Business Intelligence Reporting Tool), YUI, Java, J2EE, JSP, Servlets, HTML, CSS, PHP, Liferay, ATG, JBoss EAP, Struts, WSDL, SOAP, Eclipse, JavaScript, Perl, Egil, Windows XP, UNIX

Confidential,  Los Angeles, CA

Project Manager/IT Analyst

Responsibilities:

• Web-based XML Editor to provide a user-friendly tool that enables to edit XML files.
• Scheduled various weekly tasks using MS Project and performed the time/cost estimation using the COCOMOII tool

Environment: Internet Explorer, XML, C# .NET, IIS Server