SUMMARY:

• Dynamic, versatile and results - oriented IT management professional with a sound technical background and more than 19 years of industry experience.
• Have a proven track record in forging solid relationships with partners across multiple organizational levels with a focus on establishing and implementing strategic direction.
• Possess effective project management and analytical skills that have resulted in repeated success guiding sizeable, cross-functional teams in the design and launch of stable, scalable business solutions.

SKILLS:

Areas of Expertise Applications:  Lifecycle Management and Support, Product and Project Management, SDLC management, Vendor Management, Project Feasibility Study and Analysis, Business Requirements Gathering, Scoping and Estimation, Solution Architecture, Solution Design and Development, LEAN Six Sigma Yellow Belt Certification (RNA)

Methodologies:  Waterfall, Agile, SDLC, DMAIC (Lean Six Sigma), Scrum Management and MS Project, SharePoint, Visio, Outlook, Clarity, TFS, JIRA, ERWIN, Turnover,

Development Tools:  SQL Server Studio, WebSphere Development Studio Client, WebSphere MQ

Databases and Languages:  DB2, SQL Server, Oracle, RPG IV, SQL, C/C++, XML, Pascal, Assembler

PROFESSIONAL EXPERIENCE:

Application Development Manager

• Oversaw the development of a web application for reporting, reconciliation and tracking of interest on lawyer trust accounts. The application facilitates information exchange between 200+ banks and the State Bar on a monthly and quarterly basis. Provided guidance to the team on design including database and UI best practices and personally drafted the User Guide as resources became scarce towards the end of the project
• Guiding implementation of the eSignature program at the Bar. Assessed features of 7 popular vendors, interviewed top 3 market leaders and currently negotiating contract with the most favorable candidate
• Assessing RFPs to select Bar Admissions software vendor for 2018 including Salesforce solution providers
• Working on a proof of concept with Microsoft Power BI to create operational dashboards for the Bar
• Leading the application health monitoring software, AppDynamics, implementation at the Bar

Senior IT Manager

• Managed over a $3 million budget for the core banking platform running on an FIS (vendor) mainframe
• Virtualized enterprise content management system, OnBase, and upgraded a thin client on over 900 workstations. Customized OnBase to utilize WorkView module to improve end user experience
• Transformed usage of CRM application, CoreTrac, to minimize Treasury Services onboarding defects for commercial and small business accounts
• Spearheaded the consolidation of the bank’s application landscape that comprised of 125 business applications, 91 tools and 30 productivity software
• Co-authored several procedural document for the bank including, but not limited to, Incident and Problem Management, IT Risk and Audit, Major Incident Runbook, Production Turnover Document
• Onboarded several business applications to Dell One IT Shop for Identity and Access Management
• Oversaw a US Data Center consolidation move to Arizona and New Jersey for all US entities

IT Manager 

• Oversaw numerous customer and associate facing internal and external websites, collection and recovery management systems, interfaces to enterprise data warehouse and business intelligence tools and databases. Platforms ranged from Windows/Unix servers, IBM z/OS mainframe, DB2, SQL Server and Oracle
• Implemented a sophisticated risk based pricing simulator by working closely with internal Decision Science team and external software vendor. The end product, hosted on WebSphere App Server, supports complex what-if scenarios utilizing decision rules and volumes of historical legacy data
• Led the successful implementation of upgrading 52 Wintel production, contingency and test servers to Windows 2008/2012 and SQL Server 2012

Service Delivery Manager

• Maintained a 99.7% uptime for high volume mortgage domain within Bank of America’s Online Banking B2C website. Monthly transaction volume in excess of 50 million with a daily peak volume of 3+ million
• Upgraded entire mortgage servicing real-time data hub to .NET 4.0 and Windows 2008. During an 18-month span, the upgrade covered 64 production, contingency and test environment servers that transitioned 29 web services and 78 operations on to the new platform. Coordinated testing and signoff from 22 enterprise wide service consumers including Online and Mobile Banking, Banking Center Desktop and Merrill Lynch Global Wealth and Investment Management systems
• Executed the transition to a Distributed Gateway model for specific service providers within Shared Services. The change facilitated peer-to-peer communication between consumer and provider bypassing enterprise integration bus, reducing overhead and a failure point. Implemented industry standard authentication, authorization and audit (AAA) to enable secure and seamless communication
• Delivered innovative B2B solution to enable external Insurance and Title company agents self-service mortgage accounts on behalf of their customers saving $1.2M annually for call centers in the servicing unit
• Guided Line of Business (LOB) and PMO during creation of Project Charter and Business Requirements Document (BRD). Contributed to and facilitated BRD review sessions to drive deliverables to closure
• Reviewed and approved several key project deliverables such as a BRD, High Level Design (HLD), Low Level Design (LLD), QA Test Plan and Scripts, Implementation Plan and Production Turnover Document
• Collaborated with Systems Architects in defining technology roadmap for the division
• Handled escalations and provided 24x7 on call support to resolve Severity 1 and Severity 2 production issues with SLAs ranging from 4 to 48 hours turnaround time
• Tracked project deliverables in Nexus, reviewed burn reports in Clarity and provided weekly written status reports to technology and business executives. Performed additional project management duties including ticket registration and alignment, release management and client communication, and outage notification

Technology Delivery Lead

• Directed the development of a new .NET middle tier housing 10 web services exposing 52 mortgage customer self-serve functions for consumption by Bank of America’s Online Banking website. Responsible for key design decisions based on a highly scalable, service-oriented framework
• Guided the conversion of 4.1 million Countrywide and Private Label customer records on to the enterprise customer system of records platform and database
• Co-authored Service Level Agreement (SLA) and Application Control Plan for the web services. Established monitoring and health check for all services that is visible on an executive dashboard

Senior Developer, Project Lead

• Championed the scheme of a 3 layered approach to application development where presentation, business logic and data access are distinct and separate
• Prepared and conducted interviews for hiring new developers for the team. Made multiple trips to India to participate in divisional hiring - interviewing, hiring and training developers for the CFC India division
• Conducted formal presentations for offshore teams on Best Practices and Release Management. Drafted technical design specification documents for onshore and offshore software engineers to code from
• Standardized the high availability architecture of 28 read-only and 10 updateable 24x7 applications
• Assisted in establishing a formal code and design review process within the team
• Co-authored back-end standards and best practices document for programs and databases for the team
• Co-developed a table driven business rules engine currently in use by 30 different web applications
• Designed a highly relational database to house servicing messages for all home loan customers. Modeled database in ERWIN and data access layer using reusable service program procedures
• Recipient of the most prestigious annual divisional Star Search Award for 2005