SUMMARY:

• Certified Salesforce Administrator, Advance Administrator and Platform App Developer with Excellent Software Skills. Experienced multitasker and a Team Player.
• Extensively exposed to creating Objects, Fields, Page Layouts Record Types, Workflows, Approval Processes, Escalation Rules, Assignment Rules, Validation Rules, Email Services, Data Migration activities, Roles, Profiles and other standard functionalities.
• Good knowledge of the Lightning components and Lightning Applications.
• Experience in Data handling along with Data Mapping, Data Repair, Data Quality, Data Exercisers and Data Testing.
• Experience in working with Databases like Microsoft SQL Server, MySQL and Access.
• Experience in customizing Salesforce CRM for generating web - to- leads and web-to-cases.
• Excellent Requirements Gathering Skills along with good knowledge of various Software Lifecycle Process like RUP, Agile, Waterfall. Good knowledge of Scrum and Kanban methodologies.
• Educated in Web Design with the ability to work independently, as well as in a team to manage business expectations with a delivery-focused approach to work.
• Performed System Integration Testing, User Acceptance Testing and Quantitative Analysis for Web designing and Development.
• Strong analytical, problem-solving and communication skills, with emphasis on clear, detailed Use Case Documentation, Test Case Creation, User Stories, Functional Specifications, User Manuals, Data Mapping Documents, Test Plan and Project Plan creation.
• Excellent Data Analytic Skills based on knowledge of various RDBMS types and SQL.
• Understand cross-platform cross-browser compatibility issues and code optimization.
• Knowledgeable in helping end users and development teams design efficient User interfaces and Workflows.
• Implemented Configuration, Customization and Development with Salesforce.com on Service and Sales Cloud.
• Manage customers with profiles, permission sets, roles, and sharing rules in customer portal.
• Interacted with Business Analysts and Developers to design better test plan and strategies based on the requirements of the business.
• Prepared documentations like Testing Progress, Test coverage and providing status to Project Manager.
• Flexible, Enthusiastic and project oriented team player with excellent analytical skills to develop creative solutions for challenging client needs.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Visualforce Pages / Components, Workflow & Approvals, Dashboards, Custom Objects, Analytic Snapshots, Custom Objects, Workflow Rules, Validation Rules, Sales Cloud, Service Cloud.

OS: Windows XP, Windows Vista Home Premium, UNIX, Windows 7, Mac OS

Programming: Java, C#, JavaScript, Apex

Databases: SQL, MySQL, Microsoft SQL Server, Visual Studio, DB2, Oracle, MS Access

Adobe: Photoshop CS5, Illustrator CS5

Macromedia/Adobe: Dreamweaver 8, Fireworks, Illustrator and Photoshop

Web Standards: HTML/XHTML, CSS, Responsive web designing

Other: HP Quality Center, Microsoft Office Suite, Microsoft Outlook, ALM, The logo Creator v5.2exe

WORK EXPERIENCE:

Confidential, Chicago, IL

Salesforce Administrator/ BA

• Worked as part of the Confidential ’s Business Lending and Leasing division to integrate “Customer intelligence” as part of best practices.
• Customized the dashboards to track usage for productivity and performance of business centers and their sales teams.
• Capture and disseminate detailed functional specifications, developing project plans, and helping drive the development and testing teams to deliver high quality, customer focused product.
• Developed Cascading Style Sheets (CSS) for creating effects in Visual force pages.
• Involved in data migration from traditional apps to salesforce using data loader utility.
• Created technical mapping documents for ETL team to load data into Customer Reference Database.
• Developed ETL mappings and ETL workflows and implementation with enterprise ETL tools and deploying them in a production environment.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented picklists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Used field level security along with page layouts to manage access to certain fields.
• Experience in building the security model for the organization using Security, Roles, Field Accessibility, Organization Wide Default Settings, Profiles, Field Level Security, Permission Sets, and Sharing Settings.
• Developed several Custom Reports & Dashboards to better assist managers and also report folder to provide report accessibility to appropriate personnel.
• Designed and developed service cloud and integration.
• Developed Visual force pages, controller extensions, Apex classes, triggers, test methods, custom controllers and Batch apex for different functional needs and implemented the business logic based on the requirements.
• Work with the client and other team members to resolve project issues.

Environment:: SalesForce.com CRM Application Platform, Reports, Dashboards, Workflows, Toad SQL Query tool, Salesforce Lightning, Visualforce, JIRA, Data Loader, Web Services, GitHub, Oracle, Force.com IDE.

Confidential, Bothell, Washington

Salesforce Administrator/ Data Analyst

• Worked with client to Design and Create a Database for their website using Microsoft Access for organizing the forest data collected by the Botany students from University of WA.
• Performed Analysis of Data to come up with Conceptual, Logical and Physical Data Model.
• Designed a highly normalized in a Star Schema Database.
• Built Reports to meet the Client's requirement to analyze data.
• Tested the Database by running different Queries on Data tables to draw logical conclusions.
• Helped clean the data and avoid null vales that can affect its Accuracy.
• Created a relational database model in Access.
• Created several different reports and Queries to help the client reach logical decision.

Environment:: Microsoft Access, Microsoft Excel, Salesforce CRM, Oracle 10g, Toad, HP Quality Center.

Confidential, Bothell, Washington

Web Developer

• Performed Website Design and Coding updates for a Mental Health Services Provider.
• Standardized Web pages ensuring compatibility across various browsers.
• Followed Good Coding Standard Practices and gained experience working as part of a larger team.
• Used HTML, JavaScript, CSS and FTP as part of providing technological solution.
• Gathered Requirements from all End Users for Web Page Design and Updates.
• Worked with multiple stakeholders to create comprehensive requirements document.
• Made the website cross browser compatible using all the latest Web Standards.
• Updated Graphics Content on the Website using Fireworks and Illustrator.
• Worked closely with Client to gather requirements and understand the target audience to derive towards and effective design.
• Delivered expected changes on time and exceeded client expectations.

Environment:: Dreamweaver, Adobe office suite, W3School for coding standards, JavaScript, Cross browser compatibility, MS Word, MS Office, HP Quality Center, Oracle.

Confidential, Bothell, Washington

Web Designer/ Developer

• Designed a website for a client who has a passion for manhole covers - Drainspotting
• Website developed from scratch, applied user testing results to have a better user interface and ease of accessibility. Used HTML/XHTML, CSS, along with illustrator to design website.
• Came up with catchy logo and color scheme to interest users.
• Made multiple prototype layouts using Adobe Fireworks for UAT and Quantitative analysis to facilitate client design decision.
• Managed client requirements and created high quality, fun website enhancing user experience.
• Gathered the client data and formatted and cleaned it for use on the website.
• Planned and Organized UAT event for the diverse users to get better grasp of the different designs and their functional aspect.

Environment:: Adobe Fireworks, Illustrator, Photoshop, Dreamweaver, CSS, Mercury Quality Center

Confidential

Business Analyst/ Operations Mgmt.

• Lead BA team for automation of Patient Information System within Psychiatry Department.
• Worked closely with developers and testers to ensure user expectations were met.
• Worked as part of the Patient Data Information Portal Project which involved systematically gathering and storing the patient information for the first time with the aim of providing easy portal access to users and doctors in a phased approach.
• Gathered clear requirements and worked with stakeholders to design a relational database for storage of patient information.
• Created Test Plans and performed extensive UAT on all the aspects of data loading and portal usage.
• Was the key POK for all front-end user related issues while training staff on data entry and patient record retrieval.
• Provided status updates to upper management on testing status and status of key functional deliverables.
• Managed all the intern’s a ppointments and schedules in different departments of the Hospital.

Environment:: Microsoft Office Suite, UNIX, DB2, Microsoft Project manager, Toad Query Tool.