SUMMARY:

• Around 8 Years of IT experience that includes 5+ years of experience in Salesforce.com CRM Platform in both functional and technical roles and 2+ years of experience in java technologies.
• Experienced in all phases of Salesforce Software Development Life Cycle (SDLC) and project life cycle processes from analysis, design, development, testing, implementation and maintenance of standalone object oriented enterprise applications.
• Performed administration activities for SFDC System Configuration, Analytics Reporting, Data Migration, User Acceptance Testing, End User Training Development & Delivery and System Testing.
• Expertise in Object Oriented Programming involving Analysis and Design and Development of web based applications using Java technologies.
• Good knowledge about HTML, DHTML, CSS, XML, JavaScript, and J2EE, Web Services, SOA, SOAP, WSDL, REST, JSON in the middle - tier.
• Experience in Force.com Apex Classes, triggers, Visual Force, Batch Apex, Integration, REST, SOAP based Web Services, Force.com API, SOQL and SOSL, Sales force App Exchange and JAVA and C# on demand.
• Experience in creating Custom Objects, Custom Formula Fields, Field dependencies, Relationships, Pick-lists, Custom Tabs, Validation rules, Work Flows, Approval Processes, Page Layouts, Search Layouts to meet the client’s requirement and functionality.
• Experience in SFDC Administrative tasks like creating Profiles, Permission Sets, Roles, Users, Record Types, Email Services, Reports, Dashboards, Tasks and Actions.
• Experience on Sales force lightening.
• Experience in working with Force.com Standard Objects Accounts, Contacts, Leads, Cases, Opportunities and Campaigns.
• Experience in working with Debug Apex Scripts using Debug Logs and System Log Console to catch Exceptions and execute Governor Limits.
• Experience working with Force.com IDE, Data Loader, Apex Explorer and Salesforce.com Sandbox environments.
• Strong knowledge about Sales cloud, Service cloud, Marketing cloud and good understanding with Client/Server architecture, Object-Oriented design techniques and web application design.
• Hands on experience implementing Role Hierarchies and Sharing Rules for system security design.
• Experience in Standard and Custom Controllers in Visual Force for development of custom visual force pages and components as required by business requirements.
• Used different data tools - Apex Data Loader, Import Wizard, SFDC Data Export, And Mass Delete.
• Experience working with Salesforce.com sandbox and production environments.
• Involved in design, development, test and implementation phases of Software Development Life Cycle and Agile Development using JIRA with focus in Object Oriented Programming.
• Experience in using the Workbench tool for SOQL queries, SOSL and the REST Explorer.
• Excellent communication, Technical, Analytical, Problem Solving skills, strict attention to detail and ability to work independently, work within a team environment.

TECHNICAL SKILLS:

Salesforce Technologies: Sales force CRM, Veeva CRM, Sales force SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, S Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects.

Salesforce Tools: Eclipse,Force.com Eclipse IDE Plug-in, Force.com Explorer, Apex Data Loader, Force.com, Workbench, Force.com Platform (Sandbox and Production).

Programming Languages: Java, JavaScript, HTML, XML, DHTML, C, C++, C#, SQL

Databases: MS SQL Server 2005/2008, PL/SQL, RDBMS, Oracle 8i/9i/10g, MS Access, and MySQL

Operating Systems: Windows 2000/ XP Pro/ Vista, Windows Server 2000/ 2003/2008

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Sr. Sales force Developer

Responsibilities:

• Working on a large-scale & complex Salesforce development projects along with integrating data from other systems.
• Responsible for Salesforce.com Development and Administration in the organization.
• Created user Roles and Profiles, security controls and shared settings.
• Used eclipse Force.com toolkit for creating Apex Classes and Apex Triggers to develop custom logic and objects.
• Configured Outlook integration with salesforce and Integrated Salesforce with Microsoft Outlook to synchronize contacts, events and tasks.
• Developed Batch Apex classes to Merge Dupe Accounts/Contacts. Streamlined the integration and merge process in Salesforce.
• Implemented Apex Triggers with SOQL queries and also created workflows like email alerts and field updates.
• Created modern Enterprise Lightning Apps combining Lightning Design System (CSS and Design Parameters), and Lightning Component features.
• Created visualforce and custom objects, built custom service console with forms and workflows, edited page layouts and customized Salesforce using HTML5, CSS3, JavaScript and JQuery.
• Provided daily user support in managing users, creating and maintaining custom objects and fields, handling bulk data migration and maintenance of page layouts.
• Responsible to automate currently manual processes within Salesforce and migrate Salesforce instance from Classic to lightning experience.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Implemented case management automation (on Case Object) to track and solve customer’s issue and also implemented Web-to-case entry and manual case entry for entering customer’s cases.
• Worked with SF Chatter which helps the users to communicate with the organization easily and quickly.
• Worked with Integration and web services. Integrated Salesforce with legacy systems using Apex Web services and outbound messaging.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Used agile methodology and interacted with different stakeholders and participated in the regular meetings.
• Created Salesforce1 mobile apps using Lighting App Builder, Apex classes and Visual force pages including SOQL and SOSL database queries.
• Worked on configuring connected apps in salesforce.
• Implemented various REST classes to move data from salesforce to app and from app to salesforce.
• Developed and supported Extraction, Transformation and Load process (ETL) using Informatica.
• Created email templates and inbound emails using Visual force for the clients and customers.

Environment:: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, Java Script, Workflow & Approvals, Validation rules, Reports, SOSL,SOQL, Custom Objects, Lightning, Eclipse IDE Plug-in, Windows XP.

Confidential, Irvine, CA

Sr. Sales force Developer

Responsibilities:

• Analyzed the business requirements and mapped to Salesforce.
• Experienced in managing processes for documenting, communicating and testing code releases from Sandboxes to Production environments.
• Created workflow & approval processes, validation rules, Auto-Response Rules, Approval process, email alerts and templates, and field updates.
• Configured user Roles, Profiles, sharing settings and organization wide defaults
• Developed Apex Classes, Visual force pages and Apex Triggers to develop the custom functionality as per the requirements.
• Used complex SOQL Queries in the codes and also in the tools like Dataloader to extract, Insert or update vast data (millions of records) from custom objects & standard objects.
• Worked on various AppExchange products according to the needs of the organization.
• Worked on various Salesforce.com standard objects like Campaigns, leads, Accounts, Contacts, Opportunities, Products, Cases, Solutions, Reports and Dashboards.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com, checking for the correctness of the data.
• Well maintained Test Code Coverage & Unit testing for all the codes in the system following the Salesforce limits.
• Created Sharing rules for providing cross functional teams of the organization access to records.
• Implemented Wrapper classes for better visualforce pages management and smooth functioning.
• Implemented Case Management by creating record-types specific to the user groups, assignments rules, escalation rules, case templates, workflow rules and actions, etc.
• Used Force.com REST and SOAP web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Interact with Business Analysts and Developers to design better test plan and strategies based on the requirements of the business.
• Followed Agile Methodology for the execution of day to day work related activities.
• Deployment of code from sandbox to production using Force.com IDE tool.

Environment:: Agile, ApexClasses, Visual Force-Pages, Component &Controllers, Data Loader, App Exchange, Web Services, Workflow & Approvals, Reports, Formula Fields, Email Services, Security Controls, Web services, Sandbox, Eclipse IDE Plug-in.

Confidential, Bloomington, MN

Salesforce.com Developer/Admin

Responsibilities:

• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers.
• Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and created custom objects based on Business need.
• Hands on experience in developing workflows, generating emails.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Implemented Validation Rules, Assignment Rules, Sharing Rules, and Escalation Rules according to the application requirements.
• Created Object and Field level security to hide the critical information on the profile users.
• Supported the data migration activities for migration of the data from various business sources with the support of Salesforce CRM.
• Created email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Configured and customized Salesforce.com using standard setup tasks as well as developed Apex coding which includes Triggers, classes, classes for custom controllers and controller extension.
• Experienced in schedulable apex classes, batch apex, Apex sharing rules, Email Services according to the functional needs of the application.
• Involved in Agile methodology, Scrum that dramatically improved productivity and reduced errors.
• Wrote several SOQL & SOSL queries in the apex coding with consideration to Governor Limits for data manipulation needs of the application.

Environment:: Salesforce.com platform, Force.com IDE, Apex, Dynamic Visual force pages, validation-rules, Workflow-rules & Approvals, Trigger, SOSL, SOQL, Custom Metadata Types, JavaScript, Data Loader, Email Services, Security controls, HTML, Eclipse IDE Report, Dashboard.

Confidential, Nashville, TN

Salesforce Developer

Responsibilities:

• Experience in gathering requirements, configurations and customizations according to business requirement.
• Worked on Salesforce.com Standard Objects such as Accounts, Contacts, Cases, solutions and created custom fields & objects as per the requirements.
• Designed, and developed the Custom objects, Formula fields, validation rules, Page layouts, Components, Visual force Pages to suit to the needs of the application.
• Experience working in Veeva System Integration with Salesforce.com by using the functionality of Veeva Synchronization.
• Implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom Formula Fields, and defined Field Dependencies for custom pick list fields.
• Analyzed Salesforce/Veeva system architecture based on interdependent systems and application landscape.
• Successfully managed SFDC VEEVA platform, worked on Salesforce, Veeva CRM application and Veeva Vault.
• Develop full-scale project plans and responsible for Veeva data models.
• Imported data from excel sheets into leads, accounts, contacts and opportunities using data loader and import wizard.
• Wrote triggers to process incoming service e-mail requests from customers to automatically create new case records.
• Worked with call configuration and customization in Veeva online and Irep application.
• Allowing users to capture every aspect of their interactions with HCPs. Worked on Veeva vault, CLM content.

Environment:: Saleforce.com platform, Visual Force (Pages, Component & Controllers),Veeva, Apex Language, validation rules, Reports, S-Controls, Custom Objects, Custom Tabs, Email Services, Sandbox data loading.

Confidential

Sales force developer/Analyst

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Wrote Custom Formula fields and Validation rules.
• Wrote Escalation rules to escalate the cases.
• Developed various Apex classes, Controller classes and Apex triggers for various functional needs in the application.
• Developed custom logic using Apex batch classes for Partner User on-boarding process.
• Developed custom wizards for case management and opportunity management using Visualforce pages and Custom controllers.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Evaluated Data entry, import processes and ensure proper Data quality standards exist for the Salesforce.com application.
• Created multiple visual force pages for various requirement needs.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Created VF pages using custom Controller to develop the functionality of updating multiple records on SFDC.
• Designed various HTML Email templates for Auto-Response to customers.
• After development changes are done for each task, follow-up with QA team for testing. Updated the changes accordingly if needed.
• Implement Salesforce.com Communities and on-board users utilizing standard profiles and objects, as well as Site.com.

Environment: Saleforce.com platform, APEX Language, Visual Force - Pages, Components, Controllers, Salesforce.com Data Loader, Workflow rules; Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Sandbox, Eclipse IDE Plug-in.

Confidential

Java Developer

Responsibilities:

• Involved in developing the UI pages using HTML, CSS, JavaScript, JSON, JQuery, Ajax.
• Identified the Business Requirements of the project and performed analysis and created UML diagrams, class diagrams and sequence diagrams using MS-Visio.
• Extensively used XSL and XML parsing mechanism for showing dynamic Web Pages in HTML format.
• Web application is developed using the Struts MVC framework.
• Used JSP to create login page, user profile, and account information pages.
• Developed server side utilities using Java Beans and EJB.
• Developed Stored Procedures extensively used XPath for finding information in an XML document.
• Used JDBC to connect to the database.
• Developed DAO layer using JDBC and wrote several SQL queries to store and retrieve results from database.
• Involved in configuration and deployment of application on Web Logic Server.
• Followed coding and documentation Standards.
• Developed Unix Shell Scripts to perform administrator related tasks.
• Used Java Swing for developing internal GUI applications.

Environment:: Java, J2EE, Servlets, JSP, Custom Tags, Structs, XML, Java beans, EJB, JDBC, Oracle, Ant, IBM Web Sphere, Web Logic Server, Net Beans, WSAD, Rational Rose, Unix, Shell Scripting.