SUMMARY:

• Over 8 years of experience in IT with more than 5+years in Salesforce.com CRM both as Administrator and Developer and 2 year’s experience in Java Technologies.
• Certified Salesforce Platform Developer I
• Implemented plans and tested case documents and prepared design documentation
• In - depth understanding of CRM business processes like Forecasting, Campaign management, Lead Management, Order Management, Account Management, Case Management and merging management.
• Experience in Sales cloud and Marketing cloud implementation.
• Experience in Salesforce Lightning Experience.
• Experience in SQL/PLSQL for creating data types.
• Proficient in Setup, Customize and Deploy to salesforce.com, perform hands on customizations using Apex, Visual force, S-controls, Custom Reports salesforce.com Web services API and train sales users.
• Migrated data using Data.com, import wizard, demand tools etc.
• Performed product design and development tasks of high complexity which require research and analysis. 
• Extensive experience using Salesforce.com by Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Workflow.
• Work experience in Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Worked on SFDC standard objects like Accounts, Contacts, Opportunities, Leads, Campaigns, Cases, Solutions, Reports and Dashboards.
• Have good working knowledge in querying salesforce.com database using SOQL & SOSL queries using Force.com Explorer.
• Extensive experience using Salesforce.com's Administration, Creating Roles, Profiles, Page Layouts, Workflow Alerts, Actions and Approval Workflow.
• Expertise in maintaining the Functional areas of Data Management, Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Expertise in developing, deploying and integrating Salesforce.com PRM solutions.
• Expertise in using Force.com Web services API for implementing web services in the application for access to data from different users.
• Proficient in implementing business logic and batch process in backend using Stored Procedures and Functions.
• Proficient in generating triggers, Apex Visual Force Pages, Visual force Classes using APEX/JAVA Scripting.
• Experience in integration of AppExchange application with Salesforce.
• Experience in Using the sandbox and Java Ant for testing and migrated the code to the deployment instance after testing.
• Expertise in testing Client/Server, GUI applications and Internet/Intranet based business applications including development and implementation of test plans, test cases and test scripts, system development life cycle.
• Excellent knowledge of Object Oriented and Component based Technologies and secure coding practices.
• Exposure to multiple platforms like Unix/Linux, Windows XP.
• Works independently and with supervisory review on moderate to highly complex programming tasks.
• Participated in client interactions to develop system solutions to business problems
• A well-organized, goal-oriented, highly-motivated effective team member with excellent analytical, troubleshooting, and problem solving Skills.
• Excellent analytical, Interpersonal and Communication skills, fast learner, hardworking and good team player.

TECHNICAL SKILLS:

Salesforce Technologies: Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/Components & Controllers, Apex Web Services, Apex Data Loader, Dashboards, Reports, Custom Objects, Force.com Eclipse IDE Plug-in, AJAX, Workflow rule, Approvals

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Apex Data loader, Command Line Data Loader, Force.com Platform (Sandbox, and Production).

Programming Languages: Apex, PL/SQL, Java, C, C++,Javascript

Instrumental Knowledge: Spectrum Analyser, Logic Analyser and all digital oscilloscopes

Scripting Languages: HTML, XML, Java script, CSS

Test Management Tools: QC/Test Director, Bugzilla, QSM

Web Services: WSDL, SOAP/REST API

Databases: Oracle 8i,9i,10g, 11g

Packages: Oracle EBS, MS Word, MS PowerPoint, MS Excel, MS Project, MS Visio, Eclipse IDE

Environments: Windows NT / 2000 / XP Pro / Vista, Windows Server 2000 / 2003 / 2008 , Linux.

PROFESSIONAL EXPERIENCE:

Confidential, Richmond, VA

Salesforce Developer

Responsibilities:

• Gathered business requirement and did gap analysis.
• Prepared custom objects and reports using salesforce Lightning Experience.
• Performed fields mapping of Salesforce and Legacy CRM systems.
• Performed Cloud integration like Market Cloud
• Integrated Salesforce using Informatica tool for gathering client information.
• Provided analysis of problems and the solutions are recommended.
• Prepared design documentation and implemented plans and test case documents.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization
• Performed product design and development tasks of high complexity which require research and analysis     
• As a developer performed complex software design tasks and worked independently on the design, installation and maintenance of complex Salesforce systems/projects.
• Worked on middleware program in Java for data migration from legacy system to Salesforce.
• Developed APEX triggers, Apex classes for various functional needs in the application.
• Interacted with Business User Groups for gathering the requirements for Salesforce Implementation and documented the Business and Software Requirements.
• Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
• Configured user Roles, Profiles, sharing settings, organization wide defaults based on updated hierarchical requirements.
• Developed web services using Salesforce.com Web services API to provide data for third party clients.
• Created custom objects and defined Lookup and Master-Detail Relationship among the objects.
• Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities, other Standard Objects and Customized Objects for additional fields, Layouts, record types and validation rules.
• Performed Analysis for Territory Management and sharing settings.
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Good working knowledge in querying salesforce.com database using SOQL & SOSL queries using Force.com explorer.
• Created Workflows and Approval processes and developed validation rules .
• Imported accounts and contacts data through Import Wizard.
• Imported products and price books using Data Loader.
• Worked on supporting tickets in the following areas: Roles, Profiles, Access Settings, Workflow Rules, Validations, creation and modification of fields and page layouts, upload of data.
• Worked on doing making enhancements to SFDC application required by business users from time to time.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visual Force Pages.
• Created workflows rules, field updates, tasks and email alerts .
• Created custom buttons and links on Account and Relationship Group object for generating auto Reports.
• Extensively used HTML tags, Frames and CSS (Cascading Style Sheets) to maintain uniformity in the Web pages.
• Created and used Email templates in HTML and Visualforce.
• Implemented Web-to-lead to track and solve leads from the website.
• Regularly perform database de-duping and cleanup procedures .
• Manage ongoing support requests and administrative needs of users.
• Implemented Nightly Batch Processes to handle bulk records and scheduled daily jobs using apex scheduler.
• Integrated Apex with External services by making callouts that used SOAP and WSDL, REST API.
• Worked on Outbound messaging, workflow rule functionality in Salesforce.
• Workflow rules for specific kinds of field changes and triggers for automatic Salesforce actions, such as sending email alerts, creating task records, or sending an outbound message.
• Worked on Apex scheduler and custom settings
• Worked on Live Agent for enabling the interaction between the User and the Agent in the organization.
• Created a Pre chat form with language preference for the User by using the Translation Workbench and assigned them to the respective Queue based on their preference.
• Worked with Communities to meet the business needs for using the company branding.
• Deployed the Metadata from the Dev Sandbox to the test Sandbox with ANT migration tool.

Environment : Force.com IDE, SOQL,SOSL, CSS, Saleforce.com platform, Apex Language, Visual force Pages, Data Loader, HTML, Java Script, S-Controls, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP,Cast Iron, Import Wizard, REST API.

Confidential, Santa Clara, CA

Salesforce Developer

Responsibilities:

• Created custom objects and fields and modified standard object to include required custom fields.
• Worked on workflow rules & approval processes.
• Used Force.com Eclipse IDE plug in to develop the classes and triggers.
• Used Apex Explorer for viewing salesforce.com data
• Developed a migration strategy and a set of migration tools for loading data with data cleansing and De-Duplication
• Created summary reports, matrix reports, pie charts and Dashboards to assist the business team.
• Developed custom Workflows and Assignment Rules.
• Created Custom Objects and defined lookup and master-detail relationships on the objects based on E-R diagrams.
• Used Junction Object in order to create many-many relationships between the custom objects
• Responsible for analyzing, collecting and preparing data for import into Salesforce.com
• Importing and exporting large volume of data using Data Loader.
• Used field level security along with page layouts to manage access to certain fields.
• Developed Custom Tabs and Custom Objects.
• Designed and developed User Interfaces for Salesforce users as per requirements.
• Loaded data through PL/SQL scripts, and as when required, created conversion maps to maintain entity relationships.
• Wrote several queries on custom and standard objects using SOSL & SOQL.
• Created user accounts and managed the profiles.
• Worked on role hierarchy & sharing rules to configure visibility.
• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements .
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visualforce, Force.com API, and Web Services.
• Designed Custom Objects, Entity-Relationship data model, validation rules on the objects and tabs.
• Involved in Development and Configuration of Various Custom Reports (Tabular Report, Joined Report and Summary Reports).
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Worked on Validation Rules, Workflows and Approval Processes.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Migrated data from CSV (Comma Separated Values) files to SFDC using Data Loader .
• Used Force.com Eclipse IDE plug-in to manage, debug and deploy Force.com applications in the Eclipse development environment.
• Implemented Field Level security for sensitive data holder fields.
• Coded Apex triggers and s-controls, created rule based automated workflows.
• Developed and configured various Reports and Report Folders based on the need in the organization.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Involved in design, development and testing of web services to integrate with external systems.
• Developed Unit test class for Apex class and worked for improving code coverage.
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Provided daily user support in managing users, creating and maintaining custom objects and fields, handling bulk data migration, maintenance of page layouts, and installation and support of AppExchange applications
• Involved in identifying, planning and implementing salesforce.com features and functions (new screens, workflow, force.com objects, reports, apex code) to meet business requirements.

Environment: Saleforce.com platform, CRM, Apex Language, Visual Force Pages, Visual Force Components & Controllers, AppExchange, Apex Data Loader, HTML, Java Script, Workflow &Approvals, Reports, VB and CS, Dashboards, Custom Objects & Tabs, SOAP API, REST API, Email Services, Sandbox, Force.com IDE tool.

Confidential, Salt Lake City, UT

Salesforce Admin/Developer

Responsibilities:

• Administrated and monitored the company’s Salesforce CRM application. Created the workflows for automated lead routing, lead escalation and email alert.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Customer service.
• Involved in creating gap analysis document, clearly identifying the data, business process and work flows of the organization with respect to salesforce.com implementation.
• Developed and Customizing salesforce.com application based on the user needs.
• Developed field & page layout customization for the standard objects like Account, contact, Leads.
• Maintained and gave permissions to communication templates based on Profiles.
• Performed Data Analysis and migrated data from SQL Server database to sales force.
• Involved in Accounts Merging, maintaining Public Groups.
• Created Reports and Dashboards as per the customer requirements.
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Worked with senior team members to analyze of each product and its competitor, to integrate new product, and optimize existing products.
• Imported accounts and contacts data through Import Wizard.
• Worked on data migration from databases to SFDC using Data Loader.
• Build the organization’s role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organization’s hierarchy.
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Created new custom objects, assigned fields, custom tabs, components, custom reports.
• Created custom Reports based on business need and associated them to Dashboard.
• Customizing Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements.

Environment: Workflow and Approvals, Reports, Custom Objects, Tabs, Visual Force Pages, Data Loader, Apex, Salesforce.com Enterprise Edition, Security Controls, Data Management, Profiles, Page Layout, Validation Rules.

Confidential, Burbank, LA

Salesforce Developer

Responsibilities:

• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Provided support on ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management, Triggers.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Involved in various activities of the project like information gathering, analyzing the information, documenting the functional and non-functional requirements.
• Created a Customer portal so that the customers can submit Cases.
• Worked on Case-Management system through which cases generated form the portal is directed to Users in queues to better assist the customers
• Created Apex Classes, Triggers to automate the Appointment Booking process by sending Email alerts.
• Involved in the data migration from Oracle to Sales force using Pervasive integration tool.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers.
• Developed VF pages and associated Apex classes to allow the customers to register, login and submit their service requests which are resolved by the backend support teams.
• Worked on Email-To-Case settings so that the emails can be created as Service Requests automatically and assigned to the associated internal users.
• Created Visual force and HTML Email templates to be sent to the customers depending on the action they perform after they log into the portal.

Environment: Saleforce.com platform, Apex Language, Visual force (Pages, Component & Controllers), JavaScript, Apex Data Loader, Sandbox, Eclipse IDE Plug-in, Windows XP, HTML.

Confidential

Java Developer

Responsibilities:

• Involved in requirements gathering, analysis, design and testing of the complete system.
• Graphical user interface (GUI) design using HTML/XHTML/CSS, Macromedia Fireworks & Flash.
• Layout is handled by cascading style sheets (CSS) which also take care of all styling, colors, padding, margining, etc.
• Flash presentations
• Testing with multiple browsers and operating systems to ensure the best compatibility possible.
• CVS is used to store the backup files and to maintain version control.
• Used Core Java/J2ee for developing use cases, sequence diagrams and preliminary class diagrams for the system in UML.
• Deployed Enterprise application using Tomcat Application Server.
• Followed DOM to dynamically access and update the content, structure and style of documents
• Involved in Performance Tuning of Application Design and Data Design and used ANT for building application.
• Used DAO to encapsulate the connection control and for connection pooling within DAO pool classes.
• In the database end, responsibilities included creation of tables, triggers, sub-queries, joins, integrity constraints and views.
• Implemented the presentation layer using JSP, HTML, JQUERY, JAVASCRIPT, AJAX.
• Configured Tomcat Apache for deployment

Environment: HTML/XHTML, CSS, Photoshop, Flash, Dreamweaver, illustrator, Tomcat-6, CVS version control, Java/J2ee, JSP, JavaScript, Tomcat application server, UML, MYSQL, DOM, ANT, XML.