SUMMARY:

• Over 10+ years of experience in Business Analysis, Business Modeling, Requirements Gathering, Technical Documentation and Software Validation.
• 4+ years of experience as Scrum Master and Agile team lead.
• Experience managing project, budget, resources, negotiating conflicting priorities, issue and ensure compliance with Service Level Agreements and regulatory controls.
• Expertise in translating, documenting and analyzing Business Requirements, Functional Requirements, Use Cases and Test Cases, Performance Testing Requirements and Data Specifications.
• Expertise in creating and managing Business Requirement Document (BRD), Functional Requirement Document (FRD), Requirement Traceability Matrix (RTM), System Design Document (SDD), Test Plan, Test Case Specification and Performance Test Plan.
• Expertise in diverse software engineering practices and methodologies such as System Development Life Cycle (SDLC), Rational Unified Process (RUP), Agile Methodologies - Scrum, Spiral and Iterative, Waterfall.
• Expert in Root Cause Analysis, Feasibility studies and Risk assessment and in conducting Joint Application Development (JAD) sessions, GAP analysis, User Acceptance Testing (UAT), SWOT analysis, Risk & Impact Analysis and Cost benefit analysis including ROI, TCO and Financial Justification.
• Extensive experience in designing Use Cases, Data Flow diagrams, Process Flow Diagrams, Screen Flow, activity diagrams, sequence diagrams, state diagrams, Business Requirements and Functional Requirements and good understanding of Capability Maturity Model (CMM).
• Extensive success in translating business requirements and user expectations into detailed specifications employing Unified Modeling Language (UML).
• Hands on experience in writing SQL queries, custom PL/SQL Packages, Procedures, Functions, Cursors and Triggers.
• Strong expertise in analyzing and documenting existing process as well as Re-engineering business processes.

TECHNICAL SKILLS:

Methodologies: Scrum, Agile, RUP, Waterfall, Iterative, UML

Languages: UML 2.0, SQL, Visual Basic.

Analysis/Modeling Skills: Business Process Modeling, Data Modeling, Systems Analysis, Impact Analysis, Process Flow, Data Flow, Gap Analysis.

Management Tools: Team Foundation, JIRA, Rational Requisite Pro, ClearQuest, Microsoft SharePoint, HP ALM, DOORS.

Modeling & Design Tools: MS Visio, Axure, UML.

Databases: Oracle 10g, 9i, 8i, MS SQL Server 2005/2008, IBM DB2 8.0, MS Access, SQL Developer 4.1.3.

Reporting Tools: SAS, OBIEE, Crystals Reports, Business Objects 6.5, Microstrategy

Testing Tools: HP ALM, Test Manager, Test Director, Quality Center, Win Runner, Load Runner.

PROFESSIONAL EXPERIENCE:

Confidential, Baltimore, MD

Sr. Business System Analyst/Scrum Master

Responsibilities:

• Served as a Scrum Master as well as a primary liaison between program team and developers to manage scrum team and capture business and functional requirements and document them.
• Facilitated scrum/agile ceremonies: sprint iteration planning, backlog grooming, daily stand ups, sprint review and sprint retrospectives by integrating agile principles into team practices.
• Assisted and maintained epic, features and user stories for the product backlog and sprint backlog.
• Translated, analyzed and documented business and functional requirements into BRD, FRD, RTM and Design Specification Document by identifying alternatives and implications on functionality, performance and operation.
• Identified impediments and resolved them using network of peers and formal channels.
• Designed Business Process Model, Process Flow diagrams, Use Case Model, Data Flow diagrams, Screen Flow diagrams using MS Visio and Axure.
• Created, documented and tracked Change Requests (CR) and Service Requests (SR) and conducted impact analysis due to the requests.
• Monitored and managed tickets raised in Salesforce (SF) for the CR and SR.
• Conducted Gap analysis for data mapping between the Salesforce and CECity applications and coordinated with Deloitte for any discrepancies.
• Developed UAT test cases and conducted UAT sessions.

Environment: Salesforce, SQL, Axure, MS Visio, Mock flow, SnagIt, MS Office suite, Jira, MS SharePoint.

Confidential, Baltimore, MD

SME2/Work Order Manager

Responsibilities:

• Managed agile team of nine analysts by defining scope and deliverables, monitored budget, schedule, priorities and risk throughout the project life cycle.
• Responsible for assembling project plans and team work assignments, directing and monitoring work efforts on a daily basis, identifying resource needs, performing quality review; and escalating functional, quality, timeline issues appropriately.
• Responsible for forecasting future resource needs based on proposed future initiatives and augmenting staff accordingly.
• Provided status of the project on a weekly, monthly and quarterly basis meeting all required standards on a timely basis.
• Restructured, streamlined and implemented SDLC processes to achieve customer goals and needs.
• Served as a Scrum Master & primary liaison between business users and developers and worked as SME to capture business and functional requirements and document them.
• Facilitated Scrum/Agile ceremonies including: sprint iteration planning, backlog grooming, daily stand ups, sprint review and retrospectives.
• Maintained and prioritize epic, features and user stories for the product backlog and sprint backlog.
• Identified impediments and resolved them using network of peers and formal channels.
• Translated, analyzed and documented business and functional requirements into BRD, FRD and Design Specification Document by identifying alternatives and implications on functionality, performance and operation.
• Facilitated JAD sessions to identify business rules and requirements and documented them in a format that can be reviewed and understood by both business people and technical people.
• Analyzed AS IS and TO BE processes. Created conceptual and logical data models.
• Designed Business Process Model, Process Flow diagrams, Use Case Model, Data Flow diagrams, Screen Flow diagrams using MS Visio and Axure.
• Created and managed project templates, use case templates, requirement types and tractability matrix and defined the input requirements to document the Business Requirements Specifications, system specification including source-to-target mappings and business process modeling.
• Performed Gap analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Tracked and maintained defects in HP ALM.

Environment: HP ALM, SQL, Axure, TOAD, Java, DB2, COBOL, MS Visio, MKS/PTC, Mock flow, SnagIt, MS Office suite, MS SharePoint.

Confidential, VA

Business Analyst/Scrum Master

Responsibilities:

• Served as a primary liaison between business users and developers and worked with various SME to integrate new database application with already existing applications.
• Gathered requirements from SME’s pertaining to financial and dashboard reports using combination of waterfall and agile scrum methodology
• Implemented SDLC, which included analysis, requirements, design, testing and maintenance.
• Designed Use Cases, Process Flow diagrams, Data Flow diagrams, Screen Flow diagrams using MS Visio
• Facilitated (JAD) Joint Application Development sessions to identify business rules and requirements and then documented them in a format that can be reviewed and understood by both business people and technical people.
• Translated, analyzed and documented business requirements into optimized design by identifying alternatives and implications on functionality, performance and operation.
• Analyzed AS IS and TO BE processes. Created conceptual and logical data models.
• Conducted extensive data analysis using SQL queries.
• Developed and managed the RTM and defined the input requirements to document the Business Requirements specifications, System specification including source-to-target mappings and business process modeling.
• Performed Gap analysis to check the compatibility of the existing system infrastructure with the new business requirements
• Documented software test scenarios and performed software acceptance tests and system integration level
• Performed and analyzed manual front-end testing of the application to test the functionality and assist in user acceptance testing
• Assisted in creating user manual for the new application

Environment: SQL, ASP.NET, ColdFusion, Windows NT/XP/2000, MS Access, MS Visio, Team Foundation, Mock flow, SnagIt, MS Office suite, MS project, Photoshop.

Confidential, Framingham, MA

Sr. Business Analyst/Systems Analyst

Responsibilities:

• Responsible for preparing BRD and then translating into functional specifications and test plans. Closely coordinated with both business users and developers for arriving at a mutually acceptable solution and gathered requirements using DOORS.
• Involved in all SDLC stages under agile scrum methodology in applications including Requirements analysis, implementation, testing, deployment and maintenance.
• Conducted scrum/agile ceremonies: sprint planning, daily standup, sprint review and retrospective.
• Created and groomed backlogs, user stories with product owner.
• Prepared graphical depictions of Use Cases, Use Case Diagrams, State Diagrams, Activity Diagrams, Sequence Diagrams, Component Based Diagrams, and Collateral Diagrams and creation of technical design (UI screen) using MS Visio.
• Gathered requirements for enterprise-class dynamic Web applications in ASP.NET environment.
• Responsible for creating Business Process Modeling and Work Flow diagrams.
• Generated UML based use-case diagrams and data flow modeling to provide the development team with a better view of the requirements.
• Created and managed project templates, use case templates, requirement types and tractability matrix in Requisite Pro.
• Involved in preparing Test Plans based on User Requirements Document (URD) and prepared the Test Cases using Test Director/Quality Center.
• Analyzed the test results from QA teams using Performance Studio Analysis to create various scenarios
• Responsible for System integration testing using ClearQuest to track defects and bugs.

Environment: JIRA, MS Visio, IBM WebSphere, Agile Scrum, Rational requisite pro, Rational Rose, ClearQuest, ClearCase, JAD, SharePoint, HTML, WebLogic, Mainframe, AS/400, Quality Center, Windows 2000 Advanced Server, UNIX / Oracle.

Confidential, San Francisco, CA

Business Analyst/Systems Analyst

Responsibilities:

• Exhaustive management and documentation of project requirements using IBM BPM-WebSphere leading to cost-effective delivery of the business application.
• Translated, analyzed and documented business functional requirements into optimized design by identifying alternatives and implications on functionality, performance and operation.
• Facilitated JAD sessions to identify business rules and requirements and then documented them in a format that can be reviewed and understood by both business people and technical people.
• Mapped the current and proposed process and conducted thorough GAP analysis.
• Developed the RTM and defined the input requirements to document the Business Requirements Specifications.
• Participated in Design walk-through with the SMEs to baseline the business architecture.
• Created UML diagrams Use Cases Diagrams, Activity Diagrams, and Sequence Diagrams thus defining the Business Process Model.
• Developed necessary business process description, manual and pertinent documentation as requested by the users.

Environment: WebSphere, MS Visio, RUP, Requisite Pro, ClearQuest, UNIX, Windows NT/ 2000, Java, J2EE, HTML, SharePoint.

Confidential, Chicago, IL

Business Analyst

Responsibilities:

• Functioned as a primary liaison between the business line, operations and technical areas throughout the project cycle and identify key risk factors.
• Worked with key members from various cross-functional teams to analyze various third-party CRM solutions to make a ‘buy v/s build’ decision. Conducted cost/benefit and impact analysis.
• Understand the As Is system and develop the To Be system concept and also prepare the System Process Maps.
• Conducted Gap analysis and extensive data analysis.
• Gathered requirements around customization of salesforce.com pertaining to dashboards, reports, custom fields and custom-built applications such as Quotes/RFPs using combination of waterfall and agile methodologies
• Designed and developed workflow diagrams, activity diagrams, sequence diagrams and use cases using MS Visio
• Wrote detailed business requirements document. Derived functional specification and system requirements from business requirements.
• Established a traceability matrix to keep track of various requirements and ensuring that each requirement was developed and tested.
• Played a key role in planning UAT and implementation of system enhancements and data migration and conversions.

Environment: Rational Suite Requisite Pro, Rational Rose, ClearQuest, Dreamweaver, Photoshop, RUP, Windows NT/XP/2000, UML, UNIX, MS-Project, MS-Office Suite, Casewise Corporate Modeler, WinRunner, Test Director.

Confidential, Bellevue, WA

Business Analyst/Systems Analyst

Responsibilities:

• Gathered requirements, organized team meetings requirements from business users such as insurance policy managers, generated business process models, & use-case models, and created BRD & FRD using waterfall methodology.
• Generated Use Case diagrams, Sequence diagrams, Domain Object Model, and Visio to depict process flow and PowerPoint presentations.
• Captured Data flow diagrams and formatting of the data flowing modeling through interfaces.
• Used SQL queries for organizing and abstracting data from MS access databases, created reports, forms on MS Access.
• Provided expertise in strategic planning, business process modeling, business process analysis, object-oriented analysis & design, use case modeling, use case analysis, component-based development, and quality assurance.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOAD using UML and Business Process Modeling (BPM).
• Planned and defined system requirements to Wire Frames with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies.
• Performed manual front-end testing to check all functionalities of different modules.
• Performed UAT based on Requirements document and prepared the Test Cases using Quality Center.
• Developed strategies with Quality Assurance group to implement Test Cases in Mercury Test Director for stress testing and UAT (User Acceptance Testing).
• Created and managed project templates, use case project templates, requirement types and traceability relationships in Requisite Pro and managed the concurrence of the parties involved with respect to the evaluation criterion.

Environment: Oracle, JIRA, HTML, XML, WebLogic, Mainframe, AS/400, JAD, Quality Center, MS Visio, UML, MS Project, SQL, MS Access, SharePoint, MS Excel and MS Word

Confidential, Chicago, IL

Business Analyst

Responsibilities:

• Served as a liaison and worked with various COTS and worked on projects to integrate them with already present applications.
• Conducted Architectural Discussions to prepare the Proposed Architecture and provided insight in the Business Case to the Architecture Review Board (ARB).
• Responsible for creating business work flows and processes and creating management reports based on the business rules and the business case analysis.
• Support for an inventory management value assessment to improve financial performance and the customer experience by reducing working capitals and supply chain costs, and improving on shelf availability.
• XML order header and order detail data transfer; inventory/supply chain management modules.
• Used ERP business user information to create prototype business models and related business objects for Human Resources, Sales, Supply Chain and Finance, which strongly supported ERP configuration using Business Process Modeling tool with UML and OOD.
• Mapped the current and proposed process and conducted thorough GAP analysis.
• Worked with information architects and creative groups in detailing the wire-frames and depicting GUI design.
• Assisted the database development team in data modeling, data structure and data table layouts required for consolidation of incongruent databases.
• Reviewed test results and reported bugs/issues using Mercury Test Director.
• Involved in various other enhancement initiatives to include new functionalities and redesign.

Environment: Rational Suite Requisite Pro, Dreamweaver, Rational Unified Process (RUP), Windows NT/XP/2000, C, C++, SAOP, UML, UNIX, MS-Project, MS-Office Suite, Casewise Corporate Modeler, WinRunner, Test Director.