SUMMARY:

• Around Seven plus years of experience in IT industry includes 5 plus years of experience in salesforce.com CRM Platform including Sales cloud, Service Cloud, Marketing Cloud, Classic and Lightning Experience.
• Strong Knowledge in Salesforce Administration and Customization, Data Validation, Sales, Marketing, Customer Service , lightning Experience and support Development team.
• Hands on Experience in creating Custom Objects, Custom fields, Page layouts, Custom Tabs, Pick list, Custom Button and links, Reports, and various other components as per the client and application requirements.
• Hands on working experience in Setup Users, Role Hierarchy, Custom Profiles, Permission Setup, and public Groups creation and user management.
• Experience of using declarative features like Validation Rules, Workflows - Rules/action, create Email Templates, Approval processes, Dynamic approval process, Escalation Rules, Sharing rules, Assignment Rules and Record type for successful deployment of complex Business process automations.
• Implemented different Relationship Types Such as Master detail, look up, Many to Many and Hierarchical Relationships to the custom object.
• Experience in generating Reports, Dashboards, customized Reports-Filters, highlighting, formula and analyzing the data.
• Extensive business knowledge and customization experience on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards.
• Coordinated and transferred knowledge to the offshore team.
• Develop and document regression, use case and unit testing scenarios
• Experience in creating detailed process documentation and deployment process on issues for Future Follow ups.
• Excellent Leadership and Interpersonal skills, Team player with ability to work effectively with all levels of organization and individually as well.

TECHNICAL SKILLS:

Portal Skills: HTML, CSS, Jscript, PHP, Ajax, MY SQL

CRM: Salesforce

Salesforce Technologies: Workflow & Approvals, Reports, Dashboards, Analytic Snapshots, Case Management Automation, Custom Object.

Languages/Scripting Languages: Transact SQL, C, C+, Java, HTML, CSS, Jscript, Bootstrap, Adobe sign, Photoshop, VB Script, General Knowledge Base Apex

SDLC methodologies: - Waterfall, Agile, Scrum.

Database: Oracle 10g, SQL Server 2013, MS Access, Tera Database, Terminal Server.

Version Control Systems: CVS

Tools: SQL Server management Studio, SQL Profiler, performance monitor, Microsoft Visual Studio 2005/2008, Microsoft Office Suite, ETL, HP Quality Center.

Data Modeling: UML, MS Visio.

Load Testing/ Defect Tracking Tools: Load Runner, Test Director, Data loader, Import Wizard, HP ALM- Unit, System, Performance, and integration, QTP, Sandbox, Yardi, SAS- Node, EG, Meta Data, Macro, Informatic.

Operating System: Window Vista/XP/7/8/10, Window NT, UNIX.

MS Office: Word, Advance Excel, Outlook, Power point, SharePoint, Access, Office 365

Other Platform: Banner, Tropez, Webcam, Aprimo, Citrix, Sky up Business.

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

IT & Salesforce Support Supervisor

Responsibilities:

• Administrated and monitored the company’s Salesforce CRM application. Created the workflows for automated lead routing, lead escalation and email alert
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Customer service.
• Involved in creating gap analysis document, clearly identifying the data, business process and work flows of the organization with respect to salesforce.com implementation.
• Developed and Customizing salesforce.com application based on the user needs.
• Developed field & page layout customization for the standard objects like Account, contact, Leads.
• Maintained and gave permissions to communication templates based on Profiles.
• Performed Data Analysis and migrated data from SQL Server database to sales force.
• Involved in Accounts Merging, maintaining Public Groups.
• Created Reports and Dashboards as per the customer requirements.
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Worked with senior team members to analyze of each product and its competitor, to integrate new product, and optimize existing products.
• Imported accounts and contacts data through Import Wizard.
• Worked on data migration from databases to SFDC using Data Loader.
• Build the organization’s role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organization’s hierarchy.
• Performing the Risk Analysis and Cost Assessment for the Project implementation.
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Created new custom objects, assigned fields, custom tabs, components, custom reports.
• Created custom Reports based on business need and associated them to Dashboard.
• Customizing Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements.

Environment: Sales force, Data Loader, Mozilla Firefox, Internet Explorer, Microsoft Excel.

Confidential, Chicago, IL

Salesforce Clinical Analysis

Responsibilities:

• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Responsible for enabling network-based security and organization-wide list of trusted IP address.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Created the workflows for automated lead routing, lead escalation and email alerts.
• Work closely with prospects/clients to identify technical requirements and technical infrastructure for CRM based enterprise solutions.
• Worked as enhancement team member and performed the roles of Salesforce.com Administrator in the organization.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Involved in the maintenance of the previous versions of the product by addressing bugs and client issues.
• Responsibilities include defining integration architecture, documenting technical requirements, and identifying success criteria.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Involved in integrating web service with SalesForce.com to load Leads back and forth from Salesforce.com to Legacy and vice versa.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Responsible for creating Sharing rules among all the users in Different Roles and Subordinates.
• Responsible for creating Queues, Workflows rules and tasks to share and automate work to the users in the Queue.
• Created unit test cases and coordinated change requests to drive the business requirements during Integration and Testing stages.
• Working with Operations Manager and users to determine business requirements, provide administrative support and design /implement solutions in Salesforce.com CRM.

Confidential, Chicago, IL

Salesforce Coordinator

Responsibilities:

• Performed the roles of Salesforce.com Administrator in the organization.
• Interacted with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns,
• Coordinated with users to determine requirements and prepared design documents.
• Performed detailed analysis of technical and business requirements
• Reports and Opportunities.
• Closely worked with SalesForce.com consultants while implementing the solutions for the requirements.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, and Components, to suit to the needs of the application.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Involved in field & page layout customization for the standard objects like Account, Contact, and Leads.
• Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.
• Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.

Environment: Saleforce.com platform, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Windows XP.

CRM Administrator

Responsibilities:

• Work with Salesforce consultants and University staff to continue customizing Salesforce to meet university's needs; this includes adding functionality for student accounts, Registration management, Admission management, and facilities.
• Performed strong leadership within the organization to identify and solve university problems with Salesforce in collaboration with staff.
• Work with department leadership to foster program development and report on objectives and outcomes using Salesforce.
• Managed security and access by utilizing OWD, role hierarchy, Profile, licenses, roles, permission Sets, field level security, and sharing rules.
• Researched, tested and suggested AppExchange apps to achieve university requirements.
• Permed data migration using tools like CSV, Data Loader and Jitter bit for insert, update, upset, read/extract, and bulk import or export of data from salesforce.com objects.
• Oversee building and testing of temporary and ongoing integrations between Salesforce and legacy, current, and future software solutions including but not limited to proprietary SQL Server database, SharePoint, and Active Directory.
• Develop and create customized reports, dashboards, workflows and validation rules for staff as needed.
• Assist users to ensure data quality, including identification and merging of duplicate records, correcting/overriding automated record updates, and development of data quality reports.
• Provide on-going assessments and recommendations to improve system based on staff and university needs.
• Connect with University's Salesforce Representative to coordinate purchasing of user licenses or new sandbox instances as needed.
• Work with the Software Development Manager, university Services staff, and IT staff to conclude the University Database in SQL Server/MS Access.
• Create and facilitate Salesforce trainings for all staff, including creation of training guides, new staff member training, and regular re-trainings of staff.
• Help student support including application usage and troubleshooting errors; coordinate with existing IT helpdesk staff and processes to ensure tracking and follow-through.

Confidential, Chicago, IL

Business Salesforce Administrator.

Responsibilities:

• Gathered & Prioritized Requirements by building a Prioritized Requirements Matrix
• Analyzed comprehensive all relevant Business Processes and Work-Flows
• Developed and managed comprehensive Project Management Plan
• Analyzed the corporate-level technology stack for integration into proposed systems
• Co-ordinated with Onsite Supervisor and Managers, for related process requirements to finalize the deal.
• Involved in negotiating client development, as part of a Project Budget team.
• Conducted client meetings to develop requirements for customer needs.
• Prepared Master Requirement Sheet with requirements and corresponding technology.
• Reviewed requirements and technical proposals, with Time Estimation.
• Designed, implemented the custom objects, Custom tabs, validation rules, Page Layouts, Compact Layouts to suit the needs of the Application.
• Worked on creating the users and assigning the roles, profiles for different users in the organization.
• Created object and field level security to hide the critical information on the profile users.
• Created Workflow rules, defined related tasks, email alerts, field updates to implement the business logic.
• Created lookup and master detail relationships on the objects and created function objects and various advanced fields like Pick list, custom formula, filed Dependencies, sharing rules, Approval Process for automated alerts, field updates and Email generation.
• Created Custom reports and dashboards for analyzing the information provided by the user.
• Responsible for managing Profiles, roles, public groups, queues, permission sets, Sharing settings. Migrated data from csv files to SFDC using data loader.
• Used SOQL and SOSL within Governor Limited for data manipulation needs of the application by using the platform database objects.