SUMMARY:

• Certified Salesforce Admin/Developer with 7 years of experience in IT field such as cloud computing platform Java, J2EE and web services.
• Over 5 years of experience in Confidential .com Design, Confidential .com Administration & Development (Visual Confidential, Apex classes), Configuration, Data Migration, Integration, Lightning and 2 years of experience in J2EE and Client server technologies.
• Strong knowledge in SDLC methodologies like Agile and Waterfall model and implemented in the life cycle.
• Experience working across SFDC implementations including Sales Cloud, Service Cloud, Marketing cloud Web services and App Exchange on Confidential .
• Experienced in Administration setup - Managing Users (Profiles, Permission sets), page layouts, workflow alerts, Dashboards, Security Controls, Data Management, Validation rules and customization.
• Involved in custom integration of Outbound messages, Workflows & Approvals, Reports, Email services, Security controls, Visual Confidential pages, Custom objects and Custom Tabs according to application requirements.
• Experience working with data migration from traditional applications using Data Loader and Import Wizard in Confidential .com and Confidential lightening with Informatica Cloud.
• Experience working in querying Confidential database using SOQL and SOSL queries.
• Expert Knowledge in developing Apex Classes, Controller Classes and Apex triggers to customize applications according to functional needs.
• Developed rich UI based using HTML5, CSS, JavaScript, JQuery, Angular JS and Ajax based on forms provided by business.
• Designed and developed web pages using HTML, CSS including Ajax controls and JQuery programming.
• Experienced in building the APEX for third party SOAP integrations and data flow models with Oracle.
• Hands on experience in writing Schedule Apex, HTTP Callouts, Dynamic Apex, Test classes and Wrapper classes.
• Good developing experience with Apex Scheduler, Batch Apex, and Apex Web services, Partner WSDL, Enterprise WSDL and Visualforce (Pages, Components and Controllers).
• Developed Unit test classes for Apex class and worked for improving code coverage.
• Acquaintance with Sandbox org and in-depth experience of Jenkins, JIRA, ANT tools including in bound change sets.
• Working experience in different aspects of Web services (XML, HTML, CSS, JSP and REST, SOAP API) web integration with SFDC.
• Good knowledge on CPQ, a multi channel tool used to help the company to configure the price and quote deals accurately and easily.
• Worked on Single Sign On (SSO) to integrate with Confidential .
• Knowledge in Paradot a marketing automation that allows Sales and marketing to manage online marketing campaigns.
• Good knowledge in JIRA for logging bugs.
• Knowledge in digital marketing tools including Paradot, Eloqua (marketing automation platform to automate the lead generation process).
• Hands on experience using Confidential lightning framework to drive the client - server management and lightning app builder to build visual Confidential pages for lightning experience.
• Strong knowledge in developing Lightning Components (Aura attributes) by creating events in controller and styling the container page and then lightning components to lightning pages.
• Expert in creating Business Requirement Document (BRD), Functional Specification Documents (FSD) and conducting gap analysis.

TECHNICAL SKILLS:

Salesforce Tools: Explorer, Salesforce.com Data Loader, Salesforce.com Excel Connector, Salesforce.com Platform (Sandbox and Production), Salesforce.com Migration Tool, Salesforce.com Eclipse IDE.

Salesforce Technologies: Salesforce CRM, Apex (Classes, Triggers, SOSL, SOQL) Visual Salesforce (pages, components and controllers), Apex Data Loader, Apex web services, Dashboards, Workflow Approvals, Analytic Snapshots and Custom Objects.

Custom Integration: Approvals, Field Updates, Reports, Custom Objects, settings, tabs and Email Services, Role Hierarchy, Dashboards, Security Controls, Custom application ans Sandbox data loading.

Programming languages: Java, Apex, J2EE, C, C++

Web Development Technologies: HTML 5, XML, XHTML, CSS, JavaScript, JQuery, Angular JS.

Database Servers: Oracle 8i/9i/10g, PL/SQL, MS Access, MYSQL.

Software Development Methodologies: Agile, Scrum, MVC, SDLC.

IDE: Eclipse 3.x, Data Loader, MS Visio, Confidential .com IDE.

WORK EXPERIENCE:

Confidential, Chicago, IL

Administrator/ Developer

Responsibilities:

• Worked on various standard objects and developed Custom objects, Custom tabs, Entity relationships, Validation rules, Workflow rules, Page layouts and Visual pages to match the requirements of the application.
• Project includes system architecture, Security, workflow, integration, User interface design, data integrity and customer & partner communities on SFDC unlimited edition.
• Created Users, Public groups and implemented Role hierarchies, sharing rules to manage sharing access for different users.
• Developed Reports and Dashboards to continuously monitor data quality and integrity.
• Designed Apex classes, Controller classes, Extensions and Apex triggers according to the needs of the application.
• Worked with Apttus Quote to cash app and generated quotes, contracts and invoicing flow.
• Extended standard native Confidential .com functionality using Visual Confidential, Apex, JQuery and Web Services.
• Developed JavaScript methods for doing actions for a single button click to overcome the Confidential limitations.
• Used SOSL & SOQL with consideration to governor limits for data manipulation using platform database objects.
• Used tools such as ANT migration tool and Change sets to deploy code to various sandboxes and to production.
• Handled various support issues on day-day basis and done regression testing for many scenarios by logging the bugs in JIRA.
• Responsible for Confidential .com Continuous Integration setting up Jenkins and manually built Ant scripts.
• Worked on automation tools like Jenkins and ANT scripts.
• Developed Communities by providing self-service on the web and adding chatter answers to self-service.
• Involved in Unit testing for the customizations and developments during the project.
• Worked with Steel brick CPQ on App exchange for pricing sales quotes and assisting Sales representatives in providing multiple quotes easily.
• Marketing cloud (Exact Target) - Implemented Marketing cloud connect, Email send to automatically send emails, track responses and synchronize with Sales and service cloud data.
• Built Lightning component Tab for Confidential 1 Navigation and Custom applications in lightning experience.
• Developed Lightning components and Lightning app to provide better and more interactive interface to end users, which improves sales enhancements.
• Worked on building Lightning components in Visualforce pages by using new Lightning out feature by event-driven programming where handlers are written to respond to interface events triggered by user interaction which includes lightning component framework.

Environment: Salesforce.com Platform, Apex Language, Visual Confidential ( Pages, Components, Controllers),HTML, CSS, JavaScript, Angular Js, JQuery, Apex Data Loader, Sandbox, Confidential 1 mobile interface development, Eclipse IDE plug in, Security Controls, Apttus, Jenkins, JIRA, ANT, Web services, Page Layouts, SOSL/SOQL Queries.

Confidential Developer

Responsibilities:

• Involved in different responsibilities of the project such as requirement gathering, analyzing the requirement and documenting the functional and non-functional requirements.
• Developed various Custom objects, Tabs, Entity relationship data model, Validation rules, components and Visualforce pages.
• Performed customizations by creating Profiles, Record types and customized tabs for different user groups and business centres.
• Managed Organization- Wide IP addresses restrictions and profile based login hour restrictions.
• Created Workflow rules and time triggered tasks and email alerts according to the business requirements.
• Debugged Apex scripts using debug logs and System log Console to catch Exceptions and execute Governor Limits.
• Worked with third party application Dupe blocker for de duplication and to warn users about duplicate records being created in Confidential .
• Responsible for importing data from excel sheets into Leads, Accounts, Contacts and Opportunities using Data Loader, Import Wizard, Workbench and Informatica Cloud.
• Assisted in building and customizing Communities to meet business requirements.
• Created knowledge base and enabled partners to use community knowledge bank.
• Worked with CTI integration and SSO implementation for browser based logins to Confidential .
• Developed ETL mappings in Informatica for integration between SAP and Confidential .
• Responsible for developing Apex Classes, Controller Classes and Triggers for the application.
• Wrote Triggers to process incoming service e-mail to process service e-mail requests from customers to automatically create new case records.
• Developed and used JavaScript, CSS for performing validations and assigning style sheet to the visual Confidential pages and developed HTML to create custom Email templates inside Visual Confidential pages under communication templates section.
• Customized Service Cloud Console by inserting Visual Confidential pages in custom console components, highlight panel and interaction log.
• Designed tasks such as navigation wizard at front end using JQuery.
• Worked on Confidential Communities and created VF pages for communities.
• Integrated Confidential with external applications by making callouts that used SOAP web services and WSDL to display it on to Confidential .
• Enabled SAML based Single Sign On in the Production and Sandbox for authentication.
• Used Action Polar, Action Support visual Confidential page tags effectively.
• Worked in Confidential application set up activities and customization of applications to match the functional specification of requirements.

Environment: Salesforce.com platform, HTML, CSS, JavaScript, Confidential Unlimited Edition, Data Loader, Security Controls, Confidential (Pages, Components and Controllers), Workflow and Approvals, service cloud, Communities, Web Services and Apex, Lightning components.

Confidential Business Analyst/Admin

Responsibilities:

• Gathered requirements and prepared technical design documents to meet the business specifications.
• Created Approval Process, Email Alerts, Field updates and Outbound messages to manage the Workflow and Approvals.
• Responsible for Setting up Login Restrictions and Resetting the User Passwords.
• Customized Page Layouts for Accounts, Opportunities and Contacts depending upon Users roles and groups.
• Maintained and gave permissions to communication templates based on Profiles.
• Involved in communicating with business partner and stake holders to get detailed structure of business functionality and took the responsibility in preparing the test plan used by test team while doing their test process.
• Responsible for creating Queues, Workflow rules and tasks to share and automate work to users in the Queue.
• Implemented Web-to-Case functionality on Customer portal.
• Used Apttus CPQ to enable sales representatives to configure complex managed bulk orders and produced quick document of price quote using Apttus for B2B.
• Coded APEX triggers and created rule based automated work flows.
• Developed Apex Batch, Schedule classes to process bulk data updates at scheduled intervals.
• Responsible for guiding all teams through full product life cycle and provided technical assistance as needed.
• Worked as an enhancement team member and performed the roles of Confidential .com administrator in the organization.
• Responsible for Data Migration activities and given training to end users about the functionality of Confidential .
• Designed and developed User Interfaces for Confidential Users as per the requirements.
• Integrated Web Services with Confidential .com to load Leads back and forth from Confidential .com to legacy and vice versa.
• Written apex REST web services for accessing CRM data and showing in external web application for internal users.

Environment: Salesforce.com platform, HTML, Workflows & Approvals, Reports & Dashboards, Custom Objects, Security Controls, Apex Data Loader, Apttus, visual Salesforce, REST, Sandbox, Change sets, Sales cloud, Marketing cloud.

Confidential Developer

Responsibilities:

• Developed different visual Confidential pages to suit the needs of the application using different visual Confidential components.
• Efficiently worked with standard Confidential .com objects like Accounts, Contacts, Leads, Cases and Opportunities.
• Implemented data security by configuring OWD and by creating criteria & owner based sharing rules on different objects.
• Created Custom Buttons and Links on Account and Relationship Group object for generating auto Reports.
• Created email-to-cases, automated-responses, assignment rules, email alerts and templates for case management.
• Configured Chatter for the users in the organization for collaboration.
• Installed Confidential AppExchange Apps, configured and maintained user security permissions with associated to organization needs.
• Extensive knowledge in creating Apex triggers, Apex Classes and also developed Complex Workflows, Approvals, Validation rules, Assignment Rules and System Triggers.
• Designed prominent level customized Visualforce pages using Extension Controllers, Custom Controllers and Standard Controllers.
• Implemented Cascade Styling Sheets (CSS) and used for customized visual Confidential pages.
• Used the Confidential .com IDE for testing and migrated the code to the deployment instance after testing.
• Wrote test classes and checked the code by having different profiles in these classes to make sure we are covering more than 75% of the Apex classes before pushing them into the production.
• Integrated with external system using Web Services Callouts for cleansing the address and save the data in the pages of Confidential .com.
• Implementing Web service (REST API) between three Confidential organizations to send and retrieve information based on criteria.
• Experience working in Analytical Snapshots.

Environment: Salesforce.com IDE, CSS, Workflows, validation rules, Approvals, Custom Objects, Formula fields, Triggers, Apex classes, Visual Confidential pages, Analytical Snapshots and Web Services, Rest, CSS, Chatter and App Exchange.

Java Developer

Responsibilities:

• Responsible for production and maintenance support of the application and functional aspects of the application.
• Involved in various stages of the project life cycle like designing, implementation, testing, deployment and enhancement of the application.
• Designed and developed web pages using JSP, HTML and used Java Script for client side validation.
• Worked on validation framework for client and business logic validations.
• Developed Servlets to process update information.
• Used JDBC for communicating with the database.
• Implemented Hibernate in the data access object layer to access and update information in the Oracle Database.
• Developed Action classes and Action forms using servlets and struts API and MVC Design pattern and implemented process flow using Hibernate and Eclipse.
• Involved in the development of Reusable component for some of the releases.
• Created Class diagrams, Case diagrams, Sequence diagrams and deployment diagrams.

Environment: Java, JSP, Servlets, CSS, JavaScript, AJAX, Tomcat, XML, HTML, JSP and Swings.

J2EE Developer

Responsibilities:

• Involved in Requirements gathering, analysis and design and documentation as the application was started from scratch.
• Involved in designing, developing and testing of J2EE components like Java Beans, Java, XML,
• Designed and developed JSP pages, Servlets, EJB’s.
• Validated client data using Struts validation framework.
• Wrote Java Script code to validate user input in web pages.
• Implemented stateless Session EJB’s.
• Involved in Java multithreading to cascade multiple changes on multiple records in only one transaction and developed a batch process framework.
• Adopted J2EE best practises using J2EE design patterns.
• Developed SQL queries and procedures using SQL and PL/SQL.
• Used JDBC to connect and store and retrieve data from DB server.
• Designed and developed connection components using JDBC.
• Experienced in trouble shooting issues.
• Created RESTful Web Services for external clients and resellers by reusing existing components.
• Worked on JUnit test cases and test scenarios.

Environment: Java, J2EE, JSP, XML, UML, Rational Rose, JDBC, SQL, Design patterns application.