SUMMARY:

• 8 years of experience in the IT industry and around 6 years of experience as a Salesforce developer/administrator/Configuration and force.com platform. Having extensive knowledge in implementing, customizing and maintaining Salesforce solutions.
• Experience in Administration, Configuration, Implementation, and Support of Salesforce CRM based on Apex Language and leveraging Force.com Platform.
• Proficient knowledge of Governor limits. Experienced in optimization of existing code in according to the governor limits.
• Hands on experience in Salesforce.com CRM integration, developing and deploying custom integration solutions. Excellent skills in creating/troubleshooting/modifying Apex code and visual force pages.
• Experience on translating business process into Custom Objects and creating LookupRelationships and Master - Detail Relationships.
• Implement Security/Sharing Rules, Configure Permission sets, Field Level Security, RecordLevelSecurity, Profiles, Roles&Resource monitoring at different HierarchicalLevels of the organization.
• Strong knowledge on Administration setup, Apex, Visual Force and experience with different SFDC development tools like Force.com Eclipse IDE and integration tools like Apex Data Loader.
• Extensive experience in creating dash boards, custom reports and analytic snapshots based on user and organizational requirement.
• Understanding of translation workbench, currency management for keeping track of language translations and exchange rates.
• Developed interest plan template and automated outbound events using Apex Classes, Controller Classes and Apex Triggers in accordance with the Governor limits for various functional needs in the application.
• Experienced in use of Standard and Custom controllers of Visualforce in development of custom Salesforce pages as required by business requirements.
• Developed and deployed workflows and approval processes for opportunities and products.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center, Chatter& App-exchange applications.
• Knowledge of WSDL, web services SOAP API, BULK API, REST API,force.com callouts, Batch and Schedule Apex Programs
• Familiarity with partner relationship management, and customer portal, debug logs, documents tab, forecasting.
• Update on SFDC pricing and editions and their features, chatter option, security and sharing models, delegated admin features.
• Worked with Migration tools Force.com IDE, Eclipse and have knowledge of Change set migration code and configuration from the Dev Sandbox to Production.
• Experience in Sales cloud, Service cloud, Partner portal and Customer portal.
• Strong understanding of fundamental business processes, excellent Communication and inter-personal skills with ability to work well in a dynamic team environment.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Apex, Apex Triggers, Apex Classes/ Controllers, Visualforce Pages/Components, Lightning Experience, Apex Web Services, Workflow & Approvals, Case Management Custom Objects, Dashboards, Snapshots, SOQL, SOSL.

Salesforce Tools: Force.com IDE, Force.com API tools (Data Loader), My Eclipse, Force.com Explorer, Force.com Migration Tool, Force.com Excel Connector, AppExchange.

Languages: C, Java, SQL, HTML, XML, JavaScript.

Operating Systems: Windows NT / 2000 / XP Pro / Vista, Windows Server 2000 / 2003, Linux.

Databases: SQL Server 2008, My SQL.

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Sales Force Developer

Responsibilities:

• Involved and interacted with various business user groups for gathering the requirements for CRM implementation.
• Developed APEX Classes, Visualforce pages and APEX Triggers to develop the custom functionality as per the requirements.
• Created Visualforce pages which identified a region to be updated to enforce partial page and display the status of Ajax requests to display different values depending on whether it is in progress or completed.
• Developed custom Visual force pages to automate Approval processes that used Email Approvals and Parallel Approval steps
• Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards.
• Administered, configured, and maintained Salesforce.com application user profiles, roles, assigning permission, generating security tokens, upgrade installation.
• Worked on SFDC, CRM, SFA and Billing Modules (Sales Process Automation, Lead and Marketing Automation, Mass Marketing Automation, Customer Care, Accounts Receivables, Credit Limit process, Collections, Rating, Billing, Discounts, Catalogues, Invoicing, Reporting).
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Worked on Service Cloud Communities sharing Business Process Extend them across offices and departments and outward to Customers and Partners.
• Used field level security along with page layouts to manage access to certain fields.
• Implemented multiple discounts and finance charge calculations on the Opportunity.
• Built the deployment planning document and did the production migration.
• Created a custom order object to the extensive order processing needs of the business.
• Provided the sales teams the option of generating multiple quotes and automated the Quote acceptance process.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships and formula fields to the custom objects.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer's cases in Cases Tab.
• Created email templates and inbound emails using Visual Force for clients and customers.
• Used Data loader for all data adding, updating, and deleting, exporting data.
• Wrote Apex Test classes to Unit Test Apex classes before moving to Production.
• Performed in depth analysis of the integration of salesforce with SQL, explained how salesforce has been integrated with SQL server and from which sources data was coming in salesforce in the absence of any documentation.
• Created and maintained the documentation for Design, Migration and Integration.
• Used multiple sandboxes for development of various components of the project. Deployed the code to the UAT Environment for testing.
• Involved in deploying applications from Sandbox to Production.
• Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, Triggers.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Environment: Saleforce.com platform, Apex Language, Classes, Triggers, Visualforce (Pages & components), Custom Component, Custom Controllers, Workflow & Approvals, Data Loader, Custom Objects, Custom Tabs, Page Layouts, Email Services, Security Controls, Communities, HTML, Web Services, SOAP, Reports, Dashboards, Sandbox, Eclipse IDE Plug-in.

SFDC Developer/Admin

Responsibilities:

• Interacted and communicated with sales operation team, product management team and other stakeholders to gather the requirements.
• Responsible for Salesforce.com Application Setup activities and customizing the apps to match the functional needs of the business.
• Designed, developed and deployed the Custom objects, Entity-Relationship data model, Formulas, Validation rules on the objects, Page layouts, Custom tabs, Components, Roles, Profiles, Public Groups, Permission Sets, Custom Settings and Labels to suit to the needs of the application.
• Designed Data flow diagram, and web page mock ups based on objects and its relationships.
• Implemented Field Level Security for sensitive data holder fields.
• Implemented Web2Lead and web2case for few websites using Salesforce.
• Designed various Webpages in Visualforce for customers to select a variety of services offered by the org and integrate them with the sales team.
• Implemented the Standard Set Controller and its attributes to paginate the records in Visualforce Pages.
• Developed interest plan template and automated outbound events using Apex Classes, Controller Classes and Apex Triggers in accordance with the Governor limits for various functional needs in the application.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center, Chatter & App-exchange applications.
• Developed and deployed workflows and approval processes for opportunities and products.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center, Chatter& App-exchange applications.
• Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.
• Extensively used Data Loader for insert, updates, and bulk import for Accounts, Contacts, Leads and Opportunities.
• Developed and configured Reports, Dashboards and Report Folders for profiles based on requirement of organization.
• Worked on integration web services features like REST and SOAP APIs.
• Created Summary reports, Matrix reports, Charts and Dashboards to assist the business team.
• Always wrote test methods with code coverage of 85-100%.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Deployed and debugged Force.com application in Eclipse development environment using Force.com Eclipse IDE plug-in.

Environment: Saleforce.com platform, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Dashboards, Custom Objects, Custom Tabs, Email Services, Sales cloud, Security Controls, Sandbox data loading, Data Loader, SQL, and Eclipse IDE Plug-in.

SFDC Admin/Developer

Responsibilities:

• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Developed Apex classes and triggers on Force.com
• Designed, and developed Apex Triggers for various functional needs in the application and worked in improving existing Apex code.
• Worked in developing various Apex classes, components, and Visual Force pages in Opportunity and Contracts entities.
• Integrated Apex with External services by making callouts that used SOAP and WSDL
• Worked with Apex Scheduler to invoke Apex classes at regular intervals.
• Worked with Dynamic Apex to access Objects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Experience in integration of salesforce and SQL server using SQL Server Integration Services
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Animated client side user interface elements on a visual Force page using JQuery.
• Worked in GIT version control systems to keep the history of developed files and involved in Code Review board to maintain standard of Apex code.
• Troubleshooting and configuring Data Loader operations and running the Data Loader in batch mode.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files. Defined lookup and master-detail relationships on the objects and created junction objects.
• Responsible for Data load operations using Force.com Apex Data Loader

Environment: SalesForce.com CRM Application Platform, Force.com Apex Language, Apex Triggers and workflows, SOQL, SOSL, Visual Force, Data Loader, Eclipse.

SFDC Developer/Admin.

Responsibilities:

• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Interacted with various business team members (JAD Sessions) to gather the requirements and documented the requirements.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, Dashboards
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Successfully established a new lead follow-up procedure which shortened the response time to qualified leads and generated more meetings for the account executives.
• Created and used Email templates in HTML and Visualforce.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Create dashboard and reports for the business users
• Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com, checking for the correctness of the data.

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, CSS, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

JAVA Developer

Responsibilities:

• Involved in analysis, design and development of e-bill payment system as well as account transfer system and developed specifications that include Use Cases, Class Diagrams, and Sequence Diagrams.
• Involved in designing the user interfaces using JSP.
• Developed UI with JavaScript for more interactive web pages.
• Developed the application using Struts Framework that leverages classical Model View Controller (MVC) architecture.
• As a member of team involved in designing and developing a framework.
• Involved in development of mockup screens and web portals.
• Used Java, WebLogic 5.1,6.1 and 7.1, EJB 2.0, Java Mail, Struts, Servlet, JSP, JMS, XML, HTML, JDBC, SQL, Oracle 8i and JavaScript.
• Installed and configured WSAD as a development environment.
• Implemented SOAP protocol to get the requests from the outside System.
• Used Rational Clear Case as a source control for code changes.
• Followed coding and documentation standards.
• Involved the writing SQL quarries and Joins.
• Extensively used XSL as a XML parsing mechanism for showing Dynamic Web Pages in HTML format.
• Developed complex intra Portlet communication across web applications using cooperative Portlets. Developed simple Portlet messaging on a single page using Portlet API.
• Used Portal Enable, Portal Extend for personalization, content publishing, document management, productivity functions along with the scalable portal framework.

Environment: Java, J2EE, XML, HTML, LDAP, EJB, JSP, JDBC, Servlet, SOAP, Struts, JNDI, Unicode.