SUMMARY:

• A highly motivated professional with 6+ years of Certified Sr. Salesforce Developer/Admin.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Chatter & App - exchange applications.
• Experienced in pre-sales management, sales management, and service request management along with contact center integration pertaining to the CRM space.
• Expert in SFDC Administrative skills such as creating Profiles, Roles, Users, Relationships, Page Layouts, Approvals, Workflows, Reports, Dashboards, Emails Alerts, Objects, Tasks and Events.
• Experienced in configuring Salesforce/CRM on Demand application and its maintenance.
• Experience working across various SFDC implementations covering Marketing Cloud, Sales Cloud, Service Cloud, Call center, Chatter & App-exchange applications.
• Experience on various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Cases, Leads, Campaigns, Reports and Dashboards
• Expertise in Salesforce.com platform by designing the required entities like custom objects, creating the relationships/junction objects like Master-Child, lookups, Entity Relationship data model, Roll-up summary, Pages, Classes and Interfaces.
• Exceptional knowledge of UI technologies such as JavaScript, HTML5, CSS3, bootstrap.
• Good Experience on Salesforce Lightning. Experience in third party integration with ERP (Marketing Cloud, Service Cloud).
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Reports, Analytic Snapshots, Dashboards, Tasks and Events.
• Proficient in dealing with Content, Documents, Files and Libraries tabs.
• Managed Bulk Orders and Produced Quick Document of Price Quote Using Apttus
• Hands on experience with Sales force Lightning Builder, Sales force lightning components.
• Ability to effectively communicate technical issues and resolve problems at all levels of the organization both internally and externally; to handle full workload and meet proposed deadlines
• Gathered requirements from different departments to provide efficient solutions.
• Worked with Marketing Cloud Connect, Data Stream, query writing, data extensions and AmpScript.
• Extensive experience working with Salesforce CPQ, Wave Analytics and Salesforce Lightning.
• Dealt with data migration activities in both Salesforce and CRM on Demand.
• Worked on Lightning Process builder flows, Connect API, Chatter and quick Action.
• Proficiency in SFDC development using Apex classes, Apex Triggers and Test Classes.
• Strong Experience in Apttus CPQ implementation and Salesforce CP.
• Knowledge in Force.com technology stack: APEX, Visual Force, SOQL and SOSL.
• Experience in building applications using APEX and Lightning.
• Experienced in creating Visulalforce pages as custom tabs and Buttons.
• Created Apttus CLM solution design document drafting the workflows and agreement levels of the contract
• Experience with developing a complete Case Management System using Lightning Components, Controllers, Helper Methods, and Style Sheets.
• Experience on Salesforce CRM platform Worked on different environment of SFDC such as Sales Cloud, Marketing Cloud and Service Cloud.
• Knowledge of Web-to-lead, Web-to-case, Email-to-case in Lead and case management.
• Created multiple Lightning Components, added CSS3 and Design Parameters that make the Lightning component look and feel better.
• Having hands on experience in Lightning Interface, Aura Framework.
• Extensive experience of using declarative features like Validation rules, Assignment rules, Auto-Response rules, Escalation Rules for satisfying complex business process automation
• Ability to perform tasks related to day-to-day operations including managing users, creating and maintaining custom objects and fields, handling data migration and application maintenance.
• Excellent communication, presentation and interpersonal skills, a total team player.
• Deployment experience using Force.com IDE and change sets as well as hands on Sandbox management experience.
• Able to meet very stringent deadlines and always deliver results, even under pressure
• Experience in system bulk data load process (Data Loader).
• Marketing, Sales, and Service functional domain experience using Salesforce, SAP CRM, and other CRM Applications
• Integration Methodologies, different API, Trigger framework, Recursive Triggers, VF Remoting, Asynchronous Framework & options.
• Good experience in developing Salesforce Lightning Apps, Components, Controllers and Events.
• Support and training new end users and business users of the Salesforce.com application.
• Extensive experience with Data management and Reporting with strong analytical skills.
• Experience in Administration, Configuration, Implementation, Lightning, and support experience with Salesforce platform.
• Expertise in SFDC Development using Lightning Application, Apex Language, Visual Force Pages, Classes, Controllers, Triggers, Indexes, Locks Web Services, Components, Tabs, Apex Web services, Custom Objects, Reports, Analytic Snapshots and Dashboards, Profiles, Creating Roles, Page Layouts, Org-Wide default, Sharing rules, Work Flows.
• Hands on Experience on Salesforce Web services API like REST, Bulk and SOAP.

TECHNICAL SKILLS:

• C
• C++
• Java
• Java Script
• Action Script
• WCF
• Silverlight
• LINQ
• SQL
• UML
• CSS3
• HTML5
• XML
• XHTML
• DHTML
• Spring
• Hibernate
• Force.com IDE
• Apex Language
• Apex Classes/Controllers
• Apex Triggers
• SOQL
• SOSL
• Visual Force Pages / Components
• S Controls
• Apex Web Services
• AJAX
• Workflow & Approvals
• Scribe
• MS SQL Server
• SSRS
• DTS
• PL/SQL
• Oracle 8i/9i/10g
• MS Access and MySQL
• RDBMS
• Eclipse
• Force.com Explorer
• Force.com Data Loader
• Force.com
• Excel Connector
• SOQL Xplorer
• Force.com Platform (Sandbox and Production)
• Force.com API tools (Data Loader)
• Force.com Explorer
• Force.com Migration Tool (ANT)
• Force.com Excel Connector
• AppExchange
• Sales Cloud
• Service Cloud
• GIT
• ANT
• Eclipse Force.com IDE Plug-in
• Connector
• Informatica
• Data loader

PROFESSIONAL EXPERIENCE:

Confidential, California

Salesforce Developer/Admin

Responsibilities:

• Worked under Agile SDLC using Scrum methodology.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions, Components, Batch Apex classes, Scheduled Apex classes, Test classes and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Performed Apttus CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
• Building SOQL & SOSL statements using APEX classes.
• Involved in CLM (Contract cycle management) and CPQ (Configure, Price& Quote) design mapping to the Salesforce custom objects including Apttus Advanced Workflow Approvals.
• Worked on Apttus products when interfacing with Sales, product development team members and the legal Team.
• Worked on Apttus Order Management and Apttus Billing / Revenue Recognition.
• Worked on Lightning Experience. Has evaluated complete Readiness report provided by Salesforce and redid the work in Lightning sandbox and made sure everything is working.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Replaced all the JavaScript buttons with Quick Actions or Lightning Components in Lightning.
• Developed Lightning apps using Lightning Components and made them compatible with salesforce1 mobile app.
• Developed Apex Classes & Triggers to implement the business logic as per the requirements.
• Implemented Salesforce Lightning Components for small set of users for customizing reports and dashboards.
• Built reusable UI components and pages with Lightning component framework.
• Worked on Salesforce Lightning Components for building customized components replacing the existing ones.
• Embedded Lightning Components in Visual force page by using new Lightning Out feature by event-driven programming.
• Creating Lightning Components and used Salesforce Lightning Design System (SLDS) to convert existing Visulalforce pages to lightning components.
• Created Apex methods for the lightning controller and helper methods to perform DML operations on the case records.
• Worked with business user groups to gather requirements for CRM implementation.
• Implemented sales cloud, service cloud and marketing cloud using pardot.
• Automated marketing cloud using pardot like lead qualification, lead management and sending messages.
• Refined sales and service process, pipeline, and revenue growth through effective implementation of Saleforce.com Sales Cloud, Service Cloud and industry leading CPQ tools.
• Created a user interface in Lightning using Aura components, CSS3, Bootstrap for a user to enter case details and submit in to Salesforce.
• Used Salesforce Lightning Inspector to debug the lightning components during the development process.
• Used Salesforce1 simulator during the development to test if the lightning components works properly on the mobile device.
• Developed Lightning components and used Lightning App builder to use those components in Lightning pages.
• Played Key role in gradual transition of company's application from Salesforce Classic to Lightning Experience.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Retrieved some data and its functionality from Third-Party API's and displayed within the lightning component.
• Created multiple Lightning Components, added CSS3 and Design Parameters that makes the Lightning component look and feel better.
• Leveraged APEX Controller to make a call for external requests to retrieve data from various API's and displayed them on to the component.
• Minimized code in JavaScript Controllers by adding reusable functions in Helper Component.
• Administered Salesforce CRM applications for Sales, Marketing and Support Departments. Involved in creating multiple analytical reports, with varying degree of complexity
• Updated the APEX Controller and Helper functions regularly making the Component Context Aware as per business requirement.
• Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.
• Hands on experience in Apttus CPQ to streamline configuration also to ensure pricing and quoting accuracy.
• Responsible for Apttus CPQ/CLM packages installations and data settings in Dev sandbox.
• Developed Custom business logic using Apex (Classes, Triggers, Components, JavaScript, CSS3, and HTML5), Visual force Pages and Controller Classes for various functional needs.
• Developed Visual Force Pages and Visual Force Custom Controllers. Proficiency in Anonymous Apex.
• Created User Interfaces using HTML, CSS, NodeJS, bootstrap and JavaScript.
• Developed SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Involved in Data Migration and established SaaS solutions.
• Experienced in Bulk Data Upload/Migration Strategy from Legacy System to Oracle Big Machines CPQ Cloud.
• Implemented batch classes to provide Data Migration without loss of data/ to avoid corruption of data.
• Implemented Change Sets Deployment. Developed Test classes and increased the code coverage
• Created page layouts to organize fields, custom buttons, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.

Environment: Saleforce.com platform, Lightning components, Lightning App Builder Apex Language, SOQL, SOSL, Visual Force (Pages, Components, Controllers & Extensions), Apex Triggers, Eclipse IDE Plug-in, Apttus CPQ, Sublime Mavens Mate Plug-in, Developer Console, Force.com Beta Explorer, HTML5, CSS3, NodeJS, bootstrap and JavaScript

Sr. Salesforce.com Developer/Admin

Responsibilities:

• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
• Designed, and developed the Custom objects, Validation rules, Page layouts, Custom tabs, Components, Visual force Pages to suit to the needs of the application.
• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Created different Workflow rules and Approvals for various campaign processes.
• Configuring the sales force application based on the business requirements.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visual force, Force.com IDE.
• Developed Apex classes using other platform based technologies like Visual force, JavaScript, AJAX, HTML5, CSS3, and Force.com IDE.
• Data migration from external systems to sales force using Data Loader.
• Componentizing the application flow and created lightning templates which are reusable.
• Performed the role of SFDC developer, lightning developer and interacted with various business user groups for gathering the requirements for salesforce.com, Lightning and CRM implementation.
• Modified Visulalforce pages to be supported in Lightning experience and good understanding of Lighting mode and its features.
• Implemented and developed Lightning components apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Worked on Approval process, Lightning Process builder and workflows to automate business process without depending on custom code development.
• Used refined global search in Lightning by developing Apex classes and Controllers.
• Experienced using Force.com IDE for creating, modifying, testing, and deploying Force.com Applications.
• Interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation
• Used SOQL and SOSL statements within Governor Limits for data manipulation needs of the application using platform database objects.
• Maintenance of installed Managed Packages in Lightning using Apex. Experienced in using Data Migration tool called Data Loader.
• Built Lightning Component Tab for Salesforce 1 Navigation and Custom Applications in Lightning Experience.
• Used field level security along with page layouts in Lightning to manage access to certain fields.
• Experienced in setting up Environment by enabling My Domain, Decompose the App in Components and build the Lightning App.
• Wrote several SOQL & SOSL queries in the apex coding with consideration to Governor Limits for data manipulation needs of the application.
• Visulalforce Pages for Lightning Experience, Alternates for Java Script Codes, Sharing Visulalforce pages between Classic and Lightning.
• Created multiple Lightning Components, added CSS3 and Design Parameters that makes the Lightning component look and feel better.
• Built customized Lightning components replacing the existing ones; using JavaScript on the client side and Apex on the server side.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Developed several Lightning components, Global actions, process Builders and objects specific actions.
• Developed Custom VF pages and Apex classes and have also written various visual force email templates and Implemented Bootstrap Frame work for Custom VF Pages for Optimization.
• Created Impressive designs with Customs styling to bring dynamic versions of the components when setting up in lightning App builder.
• Involved in Design and development of Workflow Rules, Triggers, Validation Rules, and other customizations with Salesforce.com.
• Developed pilot functionalities of related lists into lightning components for classic Salesforce.
• Enhanced in communities by adding new fields, fields sets using Salesforce Lightning.
• Implement Apttus with multi-currency and email Approvals.
• Experience with APTTUS CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash.
• Maintained CPQ (Configure, Price, Quote) tool updated with latest functionality by Installing Apttus CPQ releases.
• Configure Salesforce and marketing cloud integration user along with configuration in Salesforce.
• Stayed current with new Salesforce marketing cloud features and functionality and provide recommendations for process improvements.
• Delivered continuing support in the areas of SFDC Marketing Cloud configuration, administration, reporting, data migration, and solution design and project co-ordination.
• Creation and maintenance of the email templates to be used in the Workflows, Auto Assignment Rules and Auto Response Rules related to Lead Management module in Sales Cloud.
• Extensively worked on customizing Geo Pointe App to the organization needs.
• Developed and configured various Reports for different user profiles based on the need in the organization.
• Created email templates and inbound emails using Visual force for the clients and customers.

Environment: Saleforce.com platform, Lightning components, Lightning App builder Apex Language, Visual force, JavaScript, AJAX, HTML5, CSS3, SOQL, SOSL, Role Hierarchies, Sharing Rules, Email Templates, Reports, Dashboards, Custom Objects, Custom Tabs, Email Services, Security Controls, Approval process.

Salesforce Developer / Admin

Responsibilities:

• Worked with Business System Analyst to provided recommendation and designed the Best Solutions for implementing new business ideas.
• Provided development, implementation, and updating focusing on Sales cloud and Service cloud.
• Implemented Case Assignment Rules to direct the case to appropriate group such as Stories and PCS Central Support.
• Managed ongoing support requests and administrative needs of users
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Defined objects and Field Level Security for different profiles.
• Developed Apex Classes, Visual force pages using Bootstrap and Apex Triggers for various functional needs in the application
• Developed rich UI using HTML5 and CSS3 in Visual force pages and used JavaScript and JQuery to utilize the plug-ins.
• Wrote an Apex Trigger on Contact for cross object field update for reporting purposes.
• Enhanced Apex Class and Visual Force Page to create a custom Related List, showing activities for selected contacts or clients.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Performed other administrative tasks such as managing Accounts, Contacts and Cases, setting workflows and approval process for approving new accounts and other business process.
• Created and maintained Reports and Dashboards to provide fast access to key business metrics.
• Created a new login to identify any Marketo modifications to Lead and Contact records within Salesforce.
• Blocked unnecessary fields from synchronization with Salesforce to increase sync performance and clutter the field hierarchy in Marketo.
• Provided Case Management by Configuring Email-to-Case for end user to submit a case through Outlook.
• Created and configured Email templates which were used by PCS Central users for approval processes and other field updates.
• Customized Salesforce.com User Profiles by setting Standard and Custom objects layouts, Custom App, Field-level Security, Permission Sets for client services and marketing.
• Customized Chatter objects and tabs to view progress and discussion on business process.
• Configured Chatter to track emails from Outlook to Salesforce by following a user.

Environment: Apex, Force.com platform, Web services API, Visual Force Pages, Controllers, CSS, Encryption Fields, Workflow & Approvals, Marketo, Security Controls, Page Layouts, HTML, Java Script, Reports, Dashboards, Eclipse IDE Plug-in, Windows XP.

Senior Salesforce Developer

Responsibilities:

• Designed, and developed Apex classes, Controller classes, Extensions and Apex triggers for various functional needs in the application.
• Designed various web pages in Visual Force for capturing various customer enquiries and implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Developed custom Apex extension controllers (Dispatchers) and Visualforce pages to dispatch to Visualforce page and standard page layouts based on record type. Developed custom Visualforce components and implemented components at different Visualforce pages.
• Used various web technologies for USER Interface like HTML5, CSS3, JAVA SCRIPT, AJAX, and Bootstrap in Visualforce Pages.
• Worked with Dynamic Apex to access S-Objects and field describe information, execute dynamic SOQL, SOSL and DML queries.
• Used eclipse Force.com toolkit for creating Apex Classes and Apex Triggers to develop custom logic and objects.
• Agile Development Methodology was followed for the implementation.
• Worked in GIT version control systems to keep the history of developed files and involved in Code Review board to maintain standard of Apex code.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services
• Integrated the SOAP and REST based Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
• Created various Scheduled and Batch apex jobs based on the business requirements
• Developed Unit test class for Apex class and worked for improving code coverage.
• Worked on writing Test Classes for Apex Triggers, Apex classes and Controllers.
• Worked on Inbound and outbound change sets to deploy the metadata from one environment to different environments.
• Migration of all the Customizations including Custom Configurations, functionalities and APEX classes to Production Org from Sandbox Org. Worked on Validating and deploying the code to Production using ANT.

Environment: Saleforce.com platform, Force.com, Informatica ETL, Eclipse IDE, Visual Force (Pages, Component & Controllers), Pages, HTML, XML, Ajax, JQuery, JavaScript, REST/SOAP API Web Services, Workbench, Data Migration, SOQL, SOSL, and Apex (Classes, Controllers & Triggers).

Salesforce Admin

Responsibilities:

• Migrated large and unformatted data stored locally to Salesforce using Apex Data Loader.
• Created Reports and Dashboards as per the customer requirements.
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Build the organization's role hierarchy by adding the Roles as per the Organization structure and created custom profiles to satisfy the Organization's hierarchy.
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Created new custom objects, assigned fields, custom tabs, components, Custom reports.
• Created custom Reports based on business need and associated them to Dashboard.
• Developed field & page layout customization for the standard objects which includes Account, contact, Leads.
• Created Email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, and Activities.
• Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
• Developed complex workflows and approval processes for automating business logic.
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Used Apex Data Loader and Bulk API for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from comma separated values (CSV).
• Created custom objects and fields using master detail relationship, look up relationship depending on the requirements.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Performed data manipulation to meet the daily / weekly business process.
• Creating custom objects, custom fields, pick list fields, field dependencies, custom tabs, custom reports and dashboards.
• Created email services, page layout, mini page layout workflows, record types & field level security as per the user stories.
• Build & assigned users in the role hierarchy as per the design of Solution/ Technical architect.
• Created multiple custom profiles & permission set to meet the business requirement & process.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Designed Validation Rules along with Roll-Up Summary Fields to maintain data quality and consistency.

Environment: Force.com Platform, Salesforce Enterprise Edition, Salesforce.com Custom/Standard Objects, Custom Tabs, Page Layouts, Workflow & Approvals, Reports, SalesForce.com Sandbox, Sandbox data loading, Custom/Standard Objects, Page Layouts, Reports, Dashboard, Quotes, Role Hierarchies, Sharing Rules, Email Templates, Email Service, Security Controls.

Software Engineer

Responsibilities:

• Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application.
• Used Struts framework that separates the implementation logic from the client.
• Used Hibernate for persistence and object/relational mapping for the Java EE platform and also establishing connection and interacting with the database.
• Developed apex SOAP web service and generated WSDL files for the consumers.
• Implemented the client side data validation logic using Java Script.
• Developed user interactive screens using HTML, DHTML, Java Script and CSS.
• Used Apache Axis for the implementation of the SOAP.
• Used Data Access Object (DAO) Design Pattern for Data base persistence.
• Developed the ANT scripts to compile and deploy J2EE components into the container.
• Written JUnit test cases for unit testing for java classes.
• Making changes/fixes to the existing application. Modification and review of middleware solution design and specification documents.

Environment: Java, J2EE, JSP, Servlets, Hibernate, JDBC, JavaScript, Oracle 8i, HTML, WebLogic, HTML, XML, Windows XP.