SUMMARY:

• Over 8+ years of IT experience including 5+ years of experience with salesforce.com CRM platform both as Administrator and Developer.
• Experienced in all phases of Software Development Life Cycle (SDLC) and project life cycle processes. Highly skilled in salesforce.com (SFDC) development and implementation.
• Good understanding of cloud computing services, such as SAAS, PAAS and IAAS.
• Created and maintained technology strategy and roadmap for various CRM business areas of Sales, Marketing and Service cloud.
• Possess knowledge of CRM processes like Sales cloud, Marketing Cloud, Customer Service, Customer Support, Business processes and recommended solutions to improve their processes using salesforce.com
• Experience in design of Apex Classes, Apex Triggers, Apex Scheduler, Custom Controllers, Controller extension, Outbound Messages, Permission sets, Data Binding, and various other components as per the client as well as application requirements and awareness of the governor limits for a multi - tenant environment.
• Involved in Discussions with Business Analyst and Project Managers to provide best solutions possible in Salesforce for the requirements collected.
• Experience in SFDC development using Visual Force Pages, Components, force.com IDE, SOQL, SOSL, MVC architecture and DML statements.
• Experience in writing test Apex classes to confirm 95% code coverage before deploying the code to production.
• Hands on experience in using ETL tools (Informatica) for handling large data volumes.
• Expertise in designing Security, Sharing Model like customizing OWD settings, creating permission sets, Field Level Security, Sharing Rules, and Manual Sharing.
• Worked in data migration using Apex Data Loader and Import wizard.
• Creating Test methodologies (including writing test plans, test cases, conduct manual tests and use automation/or tools.)
• Experience in bulk Data mitigation from Excel, MS Outlook and Legacy systems to salesforce.com using Apex Data Loader, Import Wizard .
• Proficient Experienced in various Governor Limits and in optimization of existing Governor Limits.
• Good experience in working on Eclipse IDE force.com also with salesforce.com sandbox and production environments.
• Involved on creating Lightening Pages inside Lightning Community Builder .
• Execution knowledge of Custom Formula Fields, Picklists, Field Dependencies, Rules, Work Flows, and Approval Processes for outbound API messages, field updates, assignment rules and Email notifications according to application requirements.
• Designed and implemented the workflow rules, approval process, Sales process, and Record Types.
• Extensive experience in creating dash boards, custom reports and analytic snapshots based on user and organizational requirement.
• Hands on experience working with HTML, XML, CSS, JavaScript, DHTML, JSON, AJAX, APPTUS CPQ and APEX.
• Good experience in creating and customizing standard objects, custom objects, custom tabs, Validation rules, relationships, queues, page layouts, escalation rules, auto response rules, Approvals, Tasks reports and dashboards.
• Expertise in integrating with the external application using SOAP and REST web services.
• Responsible for maintenance of Salesforce.com “ oops Environment " and "Development Environments" to ensure that all business information systems are functioning in Support of immediate and long term business objectives. Responsible for creation and modification of Apex and VisualForce.
• Involved in End to End testing and gathering requirements to feedback from business users.
• Extensively Implemented Agile (scrum) Methodologies, i.e., Test Driven Development (TDD) with Continuous Builds and controlling iterative and incremental projects.
• Extensive knowledge of RDBMS with in depth knowledge of SQL.
• Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment.
• Excellent Leadership, strong communication, organizational and interpersonal competencies along with detail oriented and problem solving skills in the technology arena. Team player with ability to work effectively with all levels of organization and individually as well.

TECHNICAL SKILLS:

CRM Applications: Sales Cloud, Service Cloud, Custom Cloud, Product Offering, Reporting Analytics of Sales and Services.

Web Technologies: Java, .net, OOP, C, C++, PLSQL, HTML-5, DHTML, CSS, JavaScript, react, angular, Backbone JS, Agile, Scrum, Ajax, Web Logic.

Salesforce.com Technologies: Sales Force CRM, Force.com, Apex Language, Apex Classes/Controllers, Apex Triggers, Batch Apex, Partner WSDL & Enterprise WSDL, SOQL, SOSL, Visual Force Pages / Components, Apex Web Services, AJAX, JSON, RDMS, Workflow & Approvals, permission sets, Salesforce1, Chatter, ANT,, Reports &Dashboards, Pipelines, Analytic Snapshots, Case Management Automation, App Exchange, ETL, Custom Objects, Data Loader, MVC, Custom page layout, Security rules, App exchange, Lightening, CPQ, integration, migration, Rest based API, SOA, Soap API.

Sales force Tools: Workbench, Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Apex Data Loader, Force.com Platform (sandbox & production).

Data bases: Oracle 9i/10g/11g, MS SQL Server, MySQL, MS Access.

ETL Tools: SQL Server Reporting Services (SSRS), SQL Server Integration Services (SSIS), Informatica.

PROFESSIONAL EXPERIENCE:

Confidential, Schaumburg, IL

Sr. Salesforce Developer

Responsibilities:

• Worked closely with sales team, business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Implemented Case Management Automation to track and solve Customer's Issues. Implemented Email-to-Case, Web-to-Case to enter generated cases to Case Object.
• Developed Apex classes and triggers on Force.com.
• Designed and developed Apex Triggers for various functional needs in the application and worked in improving existing Apex code.
• Worked in developing various Apex classes, components, and Visual Force pages in Opportunity and Contracts entities.
• Use of Exact Target to send clients business critical communications to optimize marketing and strengthen customer relationships.
• Integrated Apex with External services by making callouts that used SOAP and WSDL.
• Worked with Apex Scheduler to invoke Apex classes at regular intervals.
• Worked with Dynamic Apex to access Objects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
• Deployed Apex using Force.com IDE, Force.com Migration Tool, and Web Services API.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governor Limits.
• Used Visualforce Templates and Placeholders to encapsulate page elements to be reused across several Visual force pages.
• I created app for Apptus CPQ approvals and Salesforce standard approvals so that the quote approvers can approve quotes directly from their mobile devices. I also built custom code for users to add certain opportunities as favorites and track their progress till they closed.
• Worked on designing and developing Lightning Processes Builder and developed Lightning Components using Lightning Design System.
• Developed salesforce l ightning applications using Lightning Components, Controllers and Events and used custom CSS in the components.
• Experience in integration of salesforce and SQL server using SQL Server Integration Services.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Animated client side user interface elements on a visual Force page using JavaScript.
• Used Force.com web services API to create, update, retrieve and delete records from SOAP based web services using java.
• Developed Visualforce Pages to customize the view and functionality of the page that were required by the Organization.
• Worked in GIT version control systems to keep the history of developed files and involved in Code Review board to maintain standard of Apex code.
• Troubleshooting and configuring Data Loader operations and running the Data Loader in batch mode.
• Deployed the Code changes from Sandbox to Sandbox and Sandbox to Production using Change Sets and Force.com IDE.
• Used Informatica Cloud Data Loader for passing data, Database to Flat files, Flat Files to Databases, Databases to Databases.
• Developed complex workflows and approval processes for automating business logic.
• Provided the training to the internal business users to use the application and develop their own custom report.

Environment: SalesForce.com CRM Application Platform, Force.com Apex Language, Apex Trigger, workflows &approvals, SOQL, SOSL, Visual Force, Reports & dashboards, Apex Callouts, ETL Informatica, Email Services, Outbound Messages, Data Loader, APttus CPQ, HTML, ANT, Governor limits, Java Script, Java, App Exchange, Web service(SOAP/REST), WSDL, JSON, AJAX, angular js, pipelines, OOP, lightning, Salesforce1, SQL, Sandbox, Data Loader, Lightening, Eclipse IDE Plug-in, ANT migrating tool.

Confidential, Phoenix, AZ

Salesforce Developer/ Administrator

Responsibilities:

• Creating application architecture to maintain the details of the product from demand phase to production phase.
• Coordinated business process review meetings with multiple teams to establish standard workflow processes.
• Created Users, Roles, and Public groups and implemented Role Hierarchies, sharing rules and Record Level.
• Implemented SFDC web-to-lead functionality into the corporate site to make lead management simple and efficient.
• Developed Workflow Rules, Time-Dependent Workflow Actions, Email Alerts, and Field Updates.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center, Chatter.
• Participated in requirement reviews, actively worked to uncover, and resolve ambiguous and invalid requirements.
• Identified and implemented improvements to internal team processes or to supported business's processes, products, or services.
• Diagnosed and modified Apex code, Visualforce pages, controller, and extensions to improve functionality and fix defects.
• Designed Custom objects, Entity - Relationship data model, validation rules, Auto - Response states, and custom settings.
• Worked on salesforce1 Mobile application and was interacted with the backend development.
• Design, develop, test and deploy desktop, custom web and mobile applications.
• Developed Visualforce Pages, Custom Controllers, Apex Components, Apex triggers, SOQL and SOSL for displaying related data from parent objects and child objects.
• Designed a Batch Class to handle bulk logic and invoked the batch Class from Trigger Context Asynchronously.
• Worked on salesforce Lightning Process builder to easily automate business processes.
• Developed Visual Force Pages for certifying the User data available for scrubbing and creating visual force controllers to restrict access to custom websites built using Force.com.
• Creating web services using Apex to integrate data from different platforms in to force.com.
• Performed Asynchronous Callouts using the Future Annotation and executed the future methods from a Trigger .
• Analyze cases and document solutions related to issues during production and maintenance.
• Developed and maintained SFDC analytical reports and dashboards for management review and planning to accurate forecasting purposes.
• Responsible for Data load operations using Force.com Apex Data Loader.
• Created profiles and implemented Object and Field Level Security to Hide Critical Information. Creating auto assignment rules using the workflow process to route tasks.
• Creating page layouts according to the user requirements and Handled administration, maintenance and support of salesforce modules for 50 users.
• Performed IDE, Change Sets, and ANT Script deployments as needed and validated the components before deployment to ensure a smooth process.
• Tracked the UAT defects to closure by following up with the development teams and helped the UAT Users re-execute the UAT user stories .
• Integrated SFDC with Third party applications like Oracle ERP and Business Objects.
• Working on High Level Design document, Solution Document in addition to Business Requirement Document and maintaining them in SharePoint.

Environment: Salesforce.com platform, Agile Central, LDS, Apex Language, Visual Force Pages, Components and Controllers, Data Loader, Outbound Messages, Workflow and Validation Rules, Reports, Report Types, Record types, JSON, Custom Objects, Tabs, Field level security, Email Services, Security Controls, SQL, SOSL, SOQL, ETL, HTML, Apttus CPQ, Analytic Snapshot, Pipeline, DHTML, Salesforce 1 Mobile app, JavaScript, Eclipse IDE Plug-in, OOP, ANT.

Confidential, Houston, TX

Salesforce Developer and Administrator

Responsibilities:

• Actively participated in Technical team discussions between teams, Analysts, developers, QA & UAT Team.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports and Created Custom Objects based on Business need.
• Worked as a Sales Force Chatter APP with the organization and regularly participated in the meetings And chatter community.
• Designed, developed and deployed Apex Classes, Triggers, and Validation rules for various functional needs in the application.
• Created and used email templates in HTML and Visual force .
• Implemented case management automation (on Case Object) to track and solve customer's issues.
• Worked on different portals like Self Service Portal, Partner Portal, and Customer Portal.
• Created Custom objects and Lookup relationships associated to Cases.
• Worked on with API callouts to retrieve the data and update the data back to the Database maintained for the users.
• Created Page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
• Created various Custom Reports for custom objects to give complete detail overview.
• Worked with QA to prepare test Cases for testing the functionality of the software.
• Developed and deployed workflows and approval processes for custom objects for different request types as per the requirement and Worked on ANT tool for Deployments.
• Generated Apex Classes using WSDL and wrote business logic layer for integration with external web services to the system for functional needs.
• Worked on prioritizing the records based on the business requirements.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from CSV files.
• Defined lookup and master-detail relationships on the objects and created junction objects.
• Regular activities include upgrading the application as per requirement, work with the vendor to trouble shoot issue with the product, on call support, maintaining the application that includes manager and agent software upgrade, applying software fixes .

Environment: salesforce.com, force.com, Apex classes & triggers, Workflows, Visual force Components controllers & pages, Metadata API, Chatter, Custom page layout, Security rules, Identity Management, Data Loader, Reports, Dashboard, Pipelines, Governor Limits, CPQ, JScript, HTML, XML, JSON, REST, AJAX, SOAP.

Confidential, South Carolina

Salesforce Developer and Administrator

Responsibilities:

• Creating application to maintain the details of the product from demand phase to production phase.
• Interacted with various business user groups for gathering the requirements, designed UML, and use-case diagrams.
• Configured & Designed Adoption Dashboard to keep an overview of Created reports, Logins, and Users performance.
• Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.
• Created & maintained detailed documents on changes in Salesforce org.
• Facilitated effective & efficient use of platform by creating Visual Force pages as per business requirements.
• Defined objects and Field Level Security for different profiles.
• Implemented Web-to-Lead and custom Lead conversion using custom Visualforce and Apex Extension controller class.
• Implemented integration between Salesforce to Outlook and Outlook to Salesforce successfully.
• Wrote an Apex Trigger on Contact for cross object field update for reporting purposes.
• Enhanced Apex Class and Visualforce Page to create a custom Related List, showing activities for selected contacts or clients.
• Develop and implement workflow for offsite production and delivery of finished product
• Developed logic and utilized dynamic SOQL queries efficiently for retrieving records based on the user defined criteria saved through the page.
• Worked on integrating SFDC with ETL tools like Informatica and Data Loader .
• Wrote and executed UAT test cases and test plans.
• Use Apex to build SOA applications that integrate to Web services from billing, inventory or order entry systems and Call out to internal Web services such as Oracle Financials and SAP Order Management.
• Integrating Salesforce with Oracle EBS
• Customized the CRM to maintain Data Quality , accurate access to data, and facilitated other business requirements as needed.
• Created Visualforce Pages to override the standard functionality of New and Edit buttons.
• Created Sandbox , configured & deployed Components, and Data from one environment to another using Snapshot Tool.
• For effective communication between Top tier clients and company, designed & configured Customer Support Community that helped map out features and refine our software on a consistent basis.

Environment: SFDC, Apex, Data Loader, Force.com, Import Wizard, Eclipse IDE plug-in, SOA, SQL, RDMS, Custom page layout, Security rules Snapshot Deployment Tool, Oracle SQL, SOQL, SOSL, Visual force Pages, XML, Triggers, Java(oops), SOAP, WSDL & RESTful Web Service Controllers.

Confidential

Java Developer

Responsibilities:

• Performed complete application life cycle functions from conception to final release to users including Design/Analysis, Implementation, Testing, Deployment, and Maintenance.
• Involved in designing the system based on UML concepts which include data flow diagrams, class diagrams, sequence diagrams, state diagrams using Rational Rose Enterprise Edition.
• Implemented Spring MVC Framework which involves configuring Dispatcher Servlets, mapping requests to controllers using Common Path Map Handler Mapping .
• Involved in the creation of interface to manage user menu and Bulk update of Attributes using angular.js, node.js and JQuery.
• Developed stored procedures, triggers in MySQL for lowering traffic between servers & clients .
• Designed and developed web pages using JSP, HTML and used JavaScript for client side validation.
• Involved in design and development of the application in n-tier fashion based on MVC architecture standards and utilized Struts frame work.
• Developed data model, stored procedures, Servlets to process update information.
• Wrote JUNIT test cases for testing UI Framework classes AND wrote many Java Scripts to do client side validations.
• Wrote data Components for plan Setup using Java, SQL and JDBC and participated in design of database and created tables in ORACLE.
• Responsible for maintenance and production support of the application documented design and functional aspects of the application.

Environment: Java, SQL, J2EE, jQuery, JSP, OOPS, Servlets, Spring MVC, Java Beans, JavaScript, Oracle 8i, JUNIT, DHTML, UML, Tomcat, XML, Windows XP. S