SUMMARY:

• Around 8 years of experience in information technology with experience in all the phases of SDLC (Analysis, Design, Development, Administration, Testing, Implementation and Support) in various software Applications using Salesforce (CRM) and Mainframe.
• Experienced with retail, manufacturing, service, Finance, Banking, Airline and Insurance industries business needs and blending them with the package based solutions to meet all the variety of IT needs of each customer.
• Experience with Salesforce.com CRM technology as an admin and developer. Worked in various project environments like Customer Portal, E - commerce website, Healthcare.
• Hands on experience on SalesForce.com developer toolkit (force.com IDE), Triggers, Visual Force Pages, data migration and working knowledge of Apex classes, Controllers, SOQL & SOSL.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master-detail relationships and lookup relationships.
• Experienced in admin modifications like Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Workflow.
• Strong Salesforce development experience with Apex Classes, Triggers, Controller Classes, Visualforce pages and Integrating with external sources by developing SOAP, Restful Apex Web Services for inbound calls to salesforce.
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Extensive experience in lead, case management web-to-lead, Web-to case, Email-to-case.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
• Experience in web technologies including HTML, XML, CSS, JavaScript and SOAP.
• Well versed with project development life cycle, System Business Process Analysis, Requirements Study, Fit-Gap Analysis and Post-implementation support.
• Experienced in requirement gathering and estimating the hours of work based on the requirement from the client and maintaining the quality documents for all the work done till the end of the cycle.
• Expertise in data modeling, design and development of mainframe applications using COBOL, CICS, IMS, DB2, JCL, VSAM.
• Expertise with DB2 Stored Procedures Creation, Optimization and Maintenance.
• Experience in working with client specific solutions like Salesforce.com Sandbox deployments, Force.com IDE, Eclipse IDE, SOQL, SOSL and various production environments.
• Proficient in CMM Level 5 standards, METHOD I, and quality aspects.
• Experience in Software Testing Projects, SQL Server.
• Installed Apps from AppExchange, Configured and maintained user Security Permissions in compliance with organizational needs.
• Experienced using Mercury Quality Center for execution and defect tracking.
• Possesses strong interpersonal skills, the ability to interact with people at all levels, and strong communication and presentation skills.

TECHNICAL SKILLS:

Salesforce Technologies: Force.com Web Services API, Apex Classes, Apex Trigger, Visual Force, SFDC Eclipse Plug-ins, Force.com IDE for Eclipse, Apex deployment Tools, Force.com Explorer, Data Loader, Salesforce.com customizations like Workflow Rules, Role Hierarchy, Validation Rules, Formulae, Custom objects, Page Layouts, Record Types, Process Builder, Translation Workbench.

Operating Systems: Windows 98/2000/XP/2003/vista/2007.

Salesforce Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Excel Connector.

Web Development: XML, HTML, CSS, Visualforce, JavaScript.

Languages: C, C++, Java Script, SQL, Apex

Version Control Tools: VSS, CVS, GIT.

Databases: Oracle 10g/9i, SQL Server 2008/05/2000, MYSQL.

PROFESSIONAL EXPERIENCE:

Confidential, Peoria, IL

Sr. SalesForce.com Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects ofSalesForce.com (SFDC).
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Created External data sources using Lightning connect to connect to SAP end-point. Created Lightning Component Tabs and Visualforce Tabs.
• Implemented web based case management automation - Web to Case (on Case Object) to track and solve customer's issues.
• Worked on various integrations with other platforms like CTI integration. Created Custom objects to build new application functionality in the Salesforce.com.
• Designed various tasks such as navigation wizard at the frontend using jQuery. Developed Lightning components and having experience on Aura frame work.
• Worked in developing various lightning components, events and lightning applications.
• Worked on Visual flows & Process Builder. Implemented jQuery Tables, and enhanced with JavaScript.
• Developed visual force pages, Component, created tabbed view and designed these pages using style sheets.
• Designed various Webpages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Responsible for understanding the data migrating requirements and analyze data to be loaded from legacy systems to Salesforce.com.
• Created new user accounts and configure Salesforce.com to fit security needs at the user and organization levels.
• Managed Service Cloud Console, Partner portal, live agent, CTI integration, Knowledge Base and Cases.
• Developed Apex Classes & Triggers to implement the business logic as per the requirements.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and dashboards.
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Implemented call center on Salesforce with CTI integration. Resolved issues connected to Call Centers, usage of CTI adapters and Mobile applications
• Developed apex REST web services classes for external applications accessing salesforce.com data with restricted access.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Planned and performed analysis of e-support activities and/or functions and guides the subsequent design and implementation or improvement of existing support applications
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files intosalesforce.com, checking for integrity of the data.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Project management activities such as PMR Reviews, Status Reports, and day to day management activities.
• Performed Unit, Integration and Regression Testing.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Webservices, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Lightning App Builder, Email Services, Eclipse IDE, Windows XP.

Confidential, IL

Sr. SalesForce.com Developer

Responsibilities:

• Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards.
• Agile Development Methodology was followed for the implementation
• Managed Salesforce integration with existing systems and third-party providers.
• Interacted with various Business users for requirements gathering.
• Developed various Custom Objects, Tabs, validation rules, formula fields.
• Developed custom Business logic using Apex Classes, Visual force pages and Lightning components. Used Visual force components like Page Block, Command Buttons, Action support, Action Function.
• Implemented custom Cascading Style Sheets (CSS) for Visual force pages.
• Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Expertise in Development of applications in SOAP and Restful Web Services using
• Apache CXF, JAX-WS and Spring MVC Rest.
• Experience consuming RESTful web services.
• Developed Visual Force pages to change the entire look and feel, tabs and views of the Salesforce.com UI in accordance with the company requirements.
• Constant involvement in exploring AppExchange apps and using the apps wherever necessary. Used apps like Aptos, target, Cloud Converter, Chatter un-follow rules, Field Trip, Conga Composer, AKARD, Docusign etc
• Created relationships among objects using Lookup and Master-detail relationships.
• Created various Profiles, Roles, Page Layouts, and Record Types and configured the Permissions based on the Organization hierarchy requirements.
• Perform detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like VisualForce, Force.com IDE
• Extensive experience on S controls, Visualforce pages and Page layouts according to the Business requirements
• Installed the Call Center Applications and Allowed the end users to maintain a track history of customers complaints
• Managed and deployed Salesforce.com CRM solution to multiple departments within the organization.
• Performed data cleanup and/or Data migration to/from salesforce.com
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Hands on experience on Salesforce Lightning for Customizing Reports and Dashboards for business use.
• Created mash up between Sales force CRM and Gmail through Force.com AppExchange's Email integration engine.
• Responsible for source control and configuration management for managing source code and technical documentation.
• Assign Invoice numbers in different formats based on the country using Custom settings and Apex code and push it to Conga Composer for Invoice generation.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Developed several Custom Reports & Dashboards that are used by Business user and Managers.
• Integration with ETL tools like Informatica, Infosphere.
• Integrated applications using web services by consuming the WSDL files for extracting the data from the external systems.
• Involved in various user stories and worked with QA team to test in various sandbox environments and update fields in Production.
• Configure and Maintained the Sandbox Environment for easy facilitation of Development and QA Activities.
• Created custom Java Application to Interact with Salesforce using SOAP and Rest webservices
• Implemented Data Loader through the Command Line Interface to extract the data from database.
• Configured Chatter for the Users in the Organization for collaboration.
• Created Email templates in Text, HTML and visual Force necessary for the application.
• Developed visual Force pages with JavaScript and Apex classes.
• Written Apex Test classes to Unit test Apex classes before moving to Production.
• Created and maintained the documentation for Design, Migration and Integration.
• Deployed applications from Sandbox to Production.

Environment: Saleforce.com platform, Apex Language, Data Loader, HTML, Java Script, S-Controls, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows 7.

Confidential, San Francisco, CA

SalesForce.com Developer/Admin

Responsibilities:

• Interacted with Business users for requirements gathering, analysis and development.
• Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks.
• Agile Development Methodology was followed for the implementation
• Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Created various Profiles, Roles, Page Layouts and configured the permissions based on the organization hierarchy requirements.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Developed Cascading Style Sheets (CSS) for creating effects in Visual force pages.
• Performed Webservice Callout using the RESTful services with the third party application Broadbean API.
• Created Workflow rules and defined related tasks, email alerts, and field updates.
• Implemented Pick lists, Dependent Pick lists, lookups, Master detail relationships, validation and formula fields to the custom objects.
• Extensive experience on S controls, Visualforce pages and Page layouts according to the Business requirements
• Installed the Call Center Applications and Allowed the end users to maintain a track history of customers complaints
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other platform based technologies like Visualforce, force.com API, and web services.
• Created email templates and inbound emails using Visual Force for clients and customers.
• Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log.
• Enabled Chatter for the Organization and to effectively communicate with the users in the Organization.
• Implementation of Data Loader for loading the data.
• Performed data cleanup and/or Data migration to/from salesforce.com
• Merging of Salesforce instances
• Developed business documents for Salesforce.com Custom objects.
• Developed several Custom Reports & Dashboards to better assist managers and also report folder to provide report accessibility to appropriate personnel.
• Expert in Salesforce Sales and Service cloud implementation.
• Provided the training to Business users about the system.

Environment: Sales Cloud, Service Cloud, Data loader and Data management, Workflow rules and 9Approval processes, sandbox, workflows, Custom objects, Reports and Dashboards, Partner Portal, Custom Profiles, Page Layouts, Security Settings, Data Sharing Rules.

Confidential, Phoenix, AZ

Salesforce Admin/Developer

Responsibilities:

• Support daily operations of user systems including maintaining users, profiles, Roles, security.
• Involved in all phases of Software Development Life Cycle (SDLC) starting from Requirements Gathering and Design.
• Creation or customization of custom or standard objects which include Leads, Accounts , Contacts , Opportunities , Products and Cases .
• Involved in activities related to Saleforce.com setup, Configuration, Customization, Administration, Development, Data Migration and deployment of application to force.com platform.
• Worked on Visualforce Language to develop Visualforce pages, overriding buttons, links and tabs, custom components, templates, integrating email etc.
• Created several workflows by defining rules, approval processes and related actions, which include creating related and time triggered tasks, email alerts, filed updates to automate the business process.
• Implemented Validation Rules, Assignment Rules, Sharing Rules, and Escalation Rules according to the application requirements.
• Worked on the Eclipse IDE with Force.com plug-in environment for writing Business logic in Apex Programming Language, testing and deploying.
• Administrator for different salesforce.com CRM application for sales cloud and service cloud.
• Developed and deployed workflows for opportunities and products management.
• Developed Unit test class for Apex class and worked for improving code coverage.
• Used SOQL&SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Created custom Dashboards for manager’s homepage and gave access to dashboard for authorized people for individual divisions.
• Involved in building of the Customer Portal in the organization.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects.
• Used Data Loader to read, extract and load data from comma separated values (CSV) files.
• Integrated Salesforce with Informatics on Demand for the proper mappings, extraction and transformation of data.
• Implemented requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Supported end users with solutions and issues they face with any functionality.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), JavaScript, Apex Data Loader, Sandbox, Eclipse IDE Plug-in Windows 7.

Confidential, Topeka, KS

SalesForce.com Admin

Responsibilities:

• Designed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using Eclipse IDE.
• Creating Custom Objects and defining master-detail relationship between objects.
• Used Data Loader to bulk insert, import or update into the object.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement Business logic.
• Implemented validation rules, assignment rules and formula fields in custom objects
• Created Custom Objects, Custom Fields, Tabs and maintained field level security as per the business requirement.
• Worked on Static Resources, Page Layouts, Remote Site Settings, Case Management and Email Services.
• Worked on SOAP API and REST API to make Web Service Calls.
• Worked on Visualforce Language to develop Visualforce pages, overriding buttons, links and tabs, custom components, templates, integrating email etc.
• Worked on Outbound messaging and error directory creation log.
• Worked on Google Geolocation Web Service Calls.
• Used Google maps API to display the distance between two points and display Google route map to destination.
• Used Force.com Web Service API to make Web Service Calls and implemented with regards to governor limit.
• Used SOQL and SOSL conceding the governor limits to achieve the required result.
• Used sandbox for testing and migrated code to production.
• Used Change Sets to validate and deploy config components to testing instance and production.
• Used JSON in developing apex code.

Environment: Apex Language, Java Script, Visual Force, Eclipse IDE, SVN, Data Loader, HTML, JSON, S-Controls, Email Services.

Confidential

Salesforce Consultant

Responsibilities:

• During JAD sessions gathered requirements from Business and documented for development.
• Using Apex Data Loader mapped data sources and loaded data into Call Center application.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created Formula Fields, Validation Rules, Workflows & approval process for the flexibility and functionality of force platform application.
• Manage users, Public Groups, Profiles, and Roles within the Salesforce CRM; this involved designating access to the applicable user within the user hierarchy.
• Developed integration processes using Salesforce.com’s Web Services API and third-party integration tools
• Used C#.NET Web Services to integrate Salesforce from e-marketing web site using Webservice API.
• Integrated salesforce with e-Marketing web site using webservice API in .net.
• Set up Marketing Campaigns, Campaigns hierarchies, Lead Queries, Assignment Rules, Web-to-Lead and Auto Response Rules.
• Created summary reports, matrix reports, pie charts and Dashboards to assist the business team.
• Responsible in resolving the issues and requests within the agreed SLAs.
• Coordinated work assignments with developers and Administrators throughout the product development life cycle.
• Integrated POS system with CRM system.
• Developed Apex classes, Visualforce components and extensions.
• Developed, deployed and monitored SSIS Packages including upgrading DTS to SSIS .
• Involved in complete SSIS life cycle in creating SSIS packages, building, deploying and executing the packages in both the environments (Development and Production).

Environment: Saleforce.com platform, Apex Language, Visualforce, Data Loader, HTML, Java Script, Eclipse IDE Plug-in.