PROFESSIONAL SUMMARY:

• More than 9 years of Software Development Experience with 4+ years’ experience in Salesforce.com.
• Experienced in the complete life cycle of project development (SDLC) including System Analysis, Design, Development, Testing and Deployment.
• Mostly worked in Agile environment.
• Extensive experiencein analysis, design and development of Business Applications with Salesforce CRM as the focus area.
• Experience with the Force.com platform, including template solutions like Sales Cloud and Service Cloud
• Indepth understanding of Salesforce programming including Lightning, APEX, Force.com, and VisualForce
• Worked closely with Business Users in improving their business processes by suggesting the best practices that are possible through Salesforce.com - - the world’s first commercial Software as a Service (SAAS) application running in Cloud Computing Environment.
• Hands on experience in Salesforce.com Development by developing the presentation layer in Visualforce and business logic in the ApexProgramming by creating/using the Classes, Triggers, Standard Controllers, Custom Controllers, Controller Extensions, S-Controls and WebServices API.
• Have good working knowledge in querying salesforce.com database using SOQL & SOSL queries using Force.com Explorer.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events.
• Experience in Salesforce Testing and Administration spanning all facets of package software and SaaS application implementation.
• Experience in bulk data migration from Excel, MS outlook and Legacy Systems to Salesforce.com using ApexData Loader, Import Wizard.
• Well versed in cloud computing and on-premise infrastructure integration for Salesforce.com using Force.com platform, Batch Apex, Web Services with third party applications.
• Experience as the technical developer on projects focused on Salesforce - Sales Cloud, Service Cloud, Marketing Cloud and the Force.com platform and which Used REST and SOAP web services.
• Hands on experience in designing and developing dynamic web content using HTML, XML, CSS, JavaScript and other web development technologies.
• Expertise in Server side programming/development using Java, JSP, Servlets, and XML and deploying in application servers Jboss and Weblogic.
• Competent in analyzing and creating Narrative Use Cases, Use Case Diagrams, Activity diagrams, Class diagrams, Data/Navigational flow diagram using UML Tools like MS Visio.
• Highly motivated team player with excellent communication, presentation and interpersonal skills. Willing to work in a challenging and cross-platform environment.

TECHNICAL SKILLS:

Salesforce Technologies: Apex, SOQL, SOSL, Visual Force (Pages, Component & Controllers), S-Controls, Triggers, Custom Objects, Web services

Salesforce API Tools: Apex Explorer, Offline Edition, App Exchange, Data Loader, Connect Offline, Salesforce-to-Salesforce

Salesforce Integration Tools: Apex Data Loader

IDEs: Eclipse, EditPlus

Programming Languages: C, Java, PERL

Web Technologies: HTML, CSS, JavaScript, AJAX, WSDL,SOAP, DHTML

J2EE Technologies: JSP, JavaScript, PERL, Servlets, JDBC-ODBC

PROFESSIONAL EXPERIENCE:

Confidential, Manhattan, NY

Salesforce Developer

Responsibilities:

• Developed Triggers with bulk-safe and made sure to have a minimum of 75% code coverage.
• Worked on maintaining the functional areas of accounts, contacts, leads, campaigns, opportunities, quotes, activities dashboards and also Process knowledge of Sales and Service Clouds
• Developed different Visual Force Pages using visual force components and configured them for great UI experience.
• Have good working knowledge in querying salesforce.com database using SOQL & SOSL queries.
• Worked on designing and developing Lightning Community Builder and developed Lightning Components using aura framework.
• Assisting in migrating existing functionalities from Salesforce classic interface to lightning interface.
• Experience as an administrator of both the Sales Cloud and the Service Cloud to implement and deliver Lead and Opportunity Management as well as Case Management solutions to customer.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from comma separated values (CSV) files.
• Created Validation Rules, workflow rules, time triggered tasks, email alerts, filed updates to implement business logic.
• Have used Eclipse IDE and Change Set to deploy all the classes, triggers, objects, components, pages from sandbox environment to production environment.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
• Worked on enhancements for salesforce application in production requested by business users from time to time.

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows.

Confidential, McLean, VA

Salesforce Developer

Responsibilities:

• Developed Apex Triggers, Apex Classes, Controllers and Test Classes within Governor Limits.
• Developed various Batch Apex Classes and scheduled those using Apex Schedulable Classes.
• Designed Visualforce pages using Visualforce Components, Style Sheets, JavaScript and JQuery.
• Created SFDC sites to provide public access to visualforce pages.
• Proficient in administering, configuring User Profiles, Roles, Permissions, Validation Rules, Security Controls, Public Groups, Permission Sets, Workflow Rules, Approval Processes.
• Experience with Service Cloud and Sales Cloud Functionalities.
• Generated different Reports like standard, custom, tabular,summary, matrix and Joint to meet business requirements.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
• Worked on Leads, Accounts, Contacts, Opportunities and Opportunity Price books.
• Created page layouts to organize fields, custom links, related lists, and Custom Buttons.
• Created Many-to-Many, Master-detail, Look up and Formula Fields to satisfy business needs.
• Worked on the Geolocation field to identify a location by its latitude and longitude.
• Migrated bulk data from Legacy Systems to Salesforce.

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Visual Work flows, Apex Language, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sandbox data loading, Eclipse IDE Plug-in

Confidential, Austin, TX

Salesforce Developer

Responsibilities:

• Gathered requirements and prepared requirement documents and technical design documents to meet the business rules.
• Migrated data from Oracle to Salesforce using Cast Iron.
• Implemented Profiles, Roles, Users, Page Layouts, Email Services, Approval Processes, Workflows, Reports, Dashboards, Tasks, Events and Audit Trials.
• Generated different kinds of reports and Dashboards as per the user’s request.
• Worked on Visual Workflows for taking survey on company’s product.
• Worked on Email Services and Web Services.
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy and created public groups.
• Installed the Call Center Applications and allowed the end users to maintain a track history of customers’ complaints.
• Implemented Stand Alone Applications for internal users.
• Worked on Salesforce reCaptcha for security purpose.
• Implemented web-to-lead and web-to-case.
• Used the sandbox for testing and migrated the code to the deployment instance after testing by using change sets.
• Experience working with Force.com IDE & Eclipse IDE in design and development of Custom Application for Complex Business Processes in both Sales and Service Cloud Modules.
• Worked in salesforce Production Support to identify the root cause of the issue and fixed the same.

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows.

Confidential, McLean, VA

Salesforce Developer

Responsibilities:

• Worked on Email Services and Web Services.
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy and created public groups.
• Installed the Call Center Applications and allowed the end users to maintain a track history of customers’ complaints.
• Proficient in administering, configuring User Profiles, Roles, Permissions, Validation Rules, Security Controls, Public Groups, Permission Sets, Workflow Rules, Approval Processes.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from comma separated values (CSV) files.
• Worked in salesforce Production Support to identify the root cause of the issue and fixed the same.

Confidential, Albany, NY

Java/J2EE Developer

Responsibilities:

• Gathered the Software Requirement Specifications.
• Setup My Eclipse IDE and Subversion Configuration management system for the project
• Implemented the front-end of the application using JSP, HTML, CSS and JavaScript.
• Used Log4J for tracing messaging and trouble shooting
• Involved in system testing and defect fixing.
• Involved in Unit Testing individual java classes for verifying the validation logic.
• Implemented DAO for data access using Hibernate framework.
• Followed application development life cycle using waterfall methodology.
• Building the tables and hibernate mapping files for storing and accessing the address information.
• Created an XML configuration file for Hibernate -- Database connectivity.
• Designed MySQL Database, created DB table definition with constraints.
• Used SQL Navigator and Oracle 10g for data manipulation and retrieval.
• Used JUnit for test driven development and perform unit testing.

Environment: Java, J2EE, Servlets, JSF, JSP, MySQL, XML, Web services, Hibernate, Web sphere 6.1.

Confidential

Java/J2EE developer

Responsibilities:

• Implemented Enterprise Java Beans and Servlets in WebLogic Server, including Entity Beans and Session Beans
• Created part of the database consisting of about 75 tables in MS SQL 6.5 using SQL statements.
• Performed unit testing for the code and written test cases for the shopping cart module and performed black box and white box testing for the module
• Participated in the partial release of the application into production with the application hosted at Level III.
• Creating Oracle objects like tables, types, packages, procedures and functions
• Monitored the error logs using Log4J and fixed the problems
• Preparation of Test Data and Test Cases for Unit Testing using Junit
• Used Rational Clear Case for version control and source code management
• Used Rational Clear Quest for tracking errors and bugs in the project source code

Environment: Java, JDBC, JSP, Servlets, EJB, JavaScript/HTML, SQL Server, and Web logic Server.

Confidential

J2EE Developer

Responsibilities:

• Involved in analysis, design and development of e-bill payment system as well as account transfer system and developed specifications that include Use Cases, Class Diagrams, and Sequence Diagrams.
• Involved in designing the user interfaces using JSP.
• Developed UI with JavaScript for more interactive web pages.
• Developed the application using Struts Framework that leverages classical (MVC) architecture.
• Implemented Business processes such as User Authentication, Account Transfer using Session EJB.
• Designing many JSP pages using JSP/Strut Tags, JSTL and Strut Tiles.
• Implemented persistence layer using Hibernate that use the POJOs to represent the persistence database tuples. These POJOs are serialized Java Classes that would not have the business processes.
• Implemented the application using the concrete principles laid down by several design patterns such as MVC, Service Locator, and Singleton.
• Used Web Services (XML, SOAP, UDDI, and WSDL).
• Used Java Messaging Services (JMS)
• Deployed the applications on IBM Web Sphere Application Server.
• Used CVS for version control across common source code used by developers.
• Using log4j for generating the log files for all the applications I worked on.
• Involved in Unit & Integration Testing for different Modules in the application.

Environment: Java1.4, JSP2.0, Struts1.3, EJB2.0, JMS, JNDI, Oracle9i/10g, HTML, XML, ANT Script, WSAD5.1, SOAP, JUnit, WebSphere 5.1, Hibernate, LOG4J, CVS.