PROFESSIONAL SUMMARY:

• Over 8+ years of IT experience with 5+ years of experience in the Salesforce.com CRM Platform both as Administrator and Developer in Retail, Healthcare, Finance, Banking.
• Experience with API management implementing the Metadata API’s by managing the changes and deploying the changes to production through Sandboxes.
• Developed Visualforce pages, Visual flow using Apex Programming on Force.com Platform and expertise in designing Custom fields, custom reports, report folders, report extractions to various formats, Snapshots, Dashboards.
• Experience working with Force.com IDE in design and development of Custom Application for Complex Business Processes in both Sales and Service Cloud Modules.
• Strong SFDC knowledge and experience in salesforce.com configuration of service cloud, sales cloud with an emphasis on service cloud solutions.
• Solid experience with Salesforce AppExchange Apps, configuration and user security permissions in compliance with organizational needs.
• Experience in Web Services and implemented SOAP , REST and METADATA API ’s for Cloud integration requirements and marketing cloud.
• Exposure to all stages of Software Development Life Cycle (SDLC) and Strong knowledge on Customization, Administration setup, Apex, Visual force.
• Designed junction objects and various advanced fields like Controller/dependent picklist, Custom Formula Fields, Field Dependencies, Validation Rules, work flows, sharing rules and Approval Processes for automated alerts, field updates, and Email generation are implemented according to application requirements.
• Expertise in Salesforce Integration & Data Migration and experience in SFDC.
• Development in implementing VF Customization, Force.com IDE, SOQL, and SOSL.
• Experience in integration of salesforce using Apex, Visualforce, REST API, Lightning UI and Governor limits and also integrating salesforce with the third party applications like Java, GITHUB, Jenkins and Oracle.
• Good knowledge on Apex development in creating Custom Objects, Tabs, Bulk Triggers, Apex language, Classes, Force.com API, Apex Scheduler, Batch Apex, Standard Controllers, Custom Controllers and Controller Extensions.
• Excellent understanding of Org hierarchy, Roles, Profiles, Users, object level security, field level security, record level security and sharing rules.
• Expertise in Lightning App builder ( Salesforce1) and implemented new application based on lightning to have compatibility of the app in mobile, Tab and desktop versions and developed Lightning component framework.
• Good knowledge in various technologies like Web Services, XML, AJAX, JQuery, JavaScript, apttus CPQ.
• Had great knowledge and hands on experience in marketing cloud builders and studios.
• Experience with Agile, Waterfall and Scrum methodologies in various project implementations with great communication and Presentation skills.

TECHNICAL SKILLS:

Tools: Force.com IDE, Salesforce Explorer, Apex Data loader, GITHUB, Apex explorer, Eclipse, Jenkins, Workbench, Snapshot.

SFDC Environment: Apex language, Triggers, classes, Web Services, SOQL, visual force Pages, APEX Components & Controllers, Salesforce lightning, Sales Cloud, Service cloud, Marketing cloud (builders, studios), Reports and Dashboards

Technologies: Salesforce (SFDC), Ajax, JQuery, Bootstrap, Angular JS, Apttus CPQ, Node JS, React JS,Web Services, SOAP, REST, WSDL, Web 2.0.

Language: C,C++, Java, HTML, XML, T - SQL, PL-SQL, VB.NET, ASP.NET, .NET Frame Work, C#, JavaScript, SharePoint

Web/Application servers: Tomcat server, WebSphere

Databases: Oracle, SQL server 2000/2005/2008, EXCEL

Scripting Languages: Java script

Operating Systems: Windows XP / VISTA/7/10, Red hat Linux and Unix.

ETL Tools: Informatica, Cognos, Tableau

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Sr. Salesforce Developer

Responsibilities:

• Designed, and deployed the Custom objects, Entity-Relationship data model, validation rules on the objects and tabs, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
• Designed and Build RESTful web services using Jersy API. These webservices facilitates third party applications to communicate.
• Developed workflow rules, tasks, emails and alerts to track customer related tasks and activities
• Designed and developed SFA based Application on force.com platform in salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Developed Apex classes and Apex triggers for various functional needs of the organization and managed the version of code through GITHUB.
• Technical knowledge about Salesforce
• Schema Builder, App Builder, Lightning Components and Lightning connect.
• Used ETL cloud for integrating with third party applications by SaaS .
• Worked on VF Customization by customizing Visualforce pages for different requirements.
• Involved in API management implementing the Metadata API’s by managing the changes and deploying the changes to production through Sandboxes.
• Worked on Salesforce lightning components for building customized components replacing the existing ones and triggered interface events by user interactions, which includes Lightning component framework and also involved in building Lightning Components using the Aura framework.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other platform based technologies like Visualforce, force.com API, and web services.
• Integrated Salesforce.com with various third party applications like Apttus CPQ , Java , GITHUB, Jenkins and Oracle.
• Designed and managed strategic digital applications via Salesforce Marketing cloud and involved in migrating data into Salesforce application using apex data loader through CSV files.
• Installed and configured apex data loader.
• Providing Administrative level support for the users of Salesforce Application.
• Developing various Custom Objects, Components, Visualforce Pages and Components.
• Involved in SFDC Configuration and design of Service Cloud, Sales cloud and force.com solutions with an emphasis of service cloud solutions.
• Implemented various Cloud integrations with SOAP and REST API’s and wrote functional designs using Agile methodology using sprints and standups.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs.
• Experience in working with team and business users for the great knowledge transfer.
• Worked on Agile methodologies where requirements, design, testing, deployments needs to be done as early as possible.

Environment: Force Builder, Saleforce.com CRM, Apex Language, Visualforce (Pages, Component & Controllers), Data Loader, GITHUB, HTML, Apttus CPQ, Java Script, Web Services, Custom Objects and Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, REST, SOAP, Windows XP.

Confidential, Los Angeles, CA

Salesforce Developer/Admin

Responsibilities:

• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements. Designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on CPQ in the Sales cloud for the management of the opportunities.
• Managed different versions of the code using GITHUB and deployed the changes to higher environment.
• Working on portals like Service Portal and Partner Portal and had a good knowledge on Customer Portal.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.
• Customized the Dashboards to the track usage for productivity and performance of their sales teams and migrated leads, accounts and contacts to the Sales cloud by using Jitter-bit Data loader tool.
• Experience working in service cloud, supporting cases, developed workflows and triggers for automated case resolutions and 3Rd party applications like Apttus CPQ.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Had expertise level knowledge on Marketing cloud Builders, studios.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.

Environment:: Force.com Platform, Salesforce Enterprise Edition, Salesforce.com, Custom/Standard Objects, Custom Tabs, Page Layouts, SOQL/SOSL Queries, Workflow & Approvals, Windows service, Force.com Eclipse Plug-in, GITHUB, SalesForce.com sandbox data loader, Email Services, Security Controls, WSDL, AJAX.

Confidential, Pittsburgh, PA

Salesforce Administrator/developer

Responsibilities:

• Performed the roles of Salesforce.com Admin and Developer in the organization.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Used Salesforce.com developer toolkit including Apex Classes, Controllers and Triggers, Visual force, Force.com, Migration Tool, inserted and Updated data using data Loader.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects, tabs, Components and Custom links.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Worked on Chatter and Email integration features related to Sales Cloud and Marketing Cloud (builders, studios).
• Used Sales force Automation Process (SAP), Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
• Experience in working as a Apttus CPQ in the sales cloud.
• Configured Sales Force Automation (SFA) for Campaign management, Opportunity Management, Account and Contact Management, Data Quality Management.
• Worked on Salesforce.com Application to Setup activities and customized the apps to match the functional needs of the organization.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Sales force as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Worked as an Analyst at a point for gathering the requirements from the client.
• Developed a web-to-lead functionality to Companies website which directs leads to Salesforce CRM.
• Automated the process of creating Leads directly from Web and Auto-Response rules and Configured the Case Management Process.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Developed complex workflows and approval processes for automating business logic and used apttus CPQ.
• Used Force.com platform for developing feature rich and user-friendly Visual force pages for enhancing Sales Force UI.

Environment:: Saleforce.com platform, Force.com ide, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, inside sales telephonic plug-in, Doc E-sign, Java Script, Workflow & Approvals, GITHUB, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, SOAP, REST, Sandbox data loading, ANT tool.

Confidential

J2EE/Java Developer

Responsibilities:

• Involved in the Analysis, System study and Designing of the project.
• Developed front-end screens with HTML, DHTML, CSS, Java Script, and JSP’s. Extensively done client-side validations using JavaScript and developed the required Servlets.
• Coded and build scripts to build and deploy the application on Apache Tomcat Servlet container.
• As a Developer, coordinate with onsite team and client in understanding the business process and requirement understanding.
• Implemented Form classes, Action classes, JSP’s for the entire Safe & Reportingmodules using Struts framework and JDBC to retrieve data from backend Oracle database.
• Experience in web technologies like HTML, CSS, JavaScript, Ajax etc.
• Developed stored procedures, triggers, functions and database tables in Oracle database.
• Resolving the System Testing and Production tickets/issues.
• Used JDBC, Application Server provided transaction API for accessing data from the Oracle the using standard statements
• Developed DTO classes and common Utility classes for the application modules
• Preparation and review of Unit Test Plan, Unit Testing, Test Results review and other quality related work.

Environment:: JDK 1.2, NetBeans, Apache Tomcat Server 3.0, Oracle 8i, Servlet 2.2, JSP 1.1, JNDI 1.2, HTML, JDBC 2.0, Windows.NET.

Confidential

Java Developer

Responsibilities:

• Involved in various phases of Software Development Life Cycle (SDLC).
• Created UML sequence diagrams to show the page flows.
• Created tile definitions, struts-config, XML files, validation files and resource bundles for Safe & Reporting modules using Struts framework.
• Documented existing code architecture with UML diagrams using reverse engineering. Documented system with Javadoc and UML diagram
• Involved in Creating UML class diagrams to show the pages, action and form classes in an inheritance hierarchy based on the framework base classes and page templates.
• Participated in Code Review and Quality Assurance.
• Developed, coded, tested, debugged and deployed JSPs and Servlets for the input and output forms on the web browsers.
• Requirement gathering and analysis. Architecting and working with solution leads.
• Involved in Coding, Unit Testing, and implementation.
• Co-coordinating with onsite people and Interacted in client sessions.

Environment:: Java, JSP, Struts, Hibernate, Oracle 8i, Eclipse and Tomcat.