SUMMARY:

• Having nearly 3 years of experience in Configuration, Customization, Implementation and support experience with Salesforce.com and Force.com platform.
• Expertise in implementing Salesforce.com applications in both Sales Cloud and Service Cloud.
• Proficiency in building data model by creating apps, objects, tabs, fields with various field types, establishing relationship using Master - Detail, Lookup and Many-to-Many relationship.
• Good knowledge in developing salesforce.com applications using Lightening Components.
• Developed complex business logics using formula fields, cross-object formulas, validation rules, Apex triggers and roll up summary fields.
• Experience with Salesforce customization, Security Access, Workflow Rules, Approval Processes, Data Validation, Analytics, Sales, Marketing, Customer Service and Support Administration in Force.com platform.
• Good Experience on Salesforce Lightning and experience in third party third-party integration tools and ETL with Salesforce.
• Extensive experience with various Salesforce deployment methodologies including Change sets, Force.com Plug-in environment, Ant Migration tool kit and Eclipse.
• Experience in developing Salesforce.com applications using Waterfall and Agile methodologies and Proficiency with Software Development life Cycle (SDLC).
• Experienced in Data Migration from other applications to Salesforce.com using Apex Data Loader.
• Experienced in designing and developing workflow rules, validation rules, approval processes and customizations within Salesforce.com.
• Proficiency in administrative tasks like Creating Objects, Roles, Profiles, Users, Email Services, Page Layouts, Record Types, Visual Workflows, Reports and Dashboards.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization using profiles and Org wide default setting. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Good knowledge in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex Programming Language.
• Experience in working with Data Loader, Jitter bit data loader, Workbench, Dataloader.io and salesforce.com Sandbox environments.
• Strong expertise on various Salesforce.com APIs like SOAP, REST, BULK, and Streaming APIs.
• Strong expertise in writing test classes and building triggers, batch classes, future methods etc.
• Knowledge of working with Configuration management tools like Git.
• Experience using Eclipse IDE, Change Sets & ANT Scripts for code migration.
• Ability to provide various recommendations and solutions during critical times and received appreciation for performing above the par during Business criticality.
• Experience in developing Salesforce CRM App Exchange Applications in Classic as well as Lightning.
• Experienced in scripting languages like HTML, XML, CSS, JSP, WSDL, SOAP, AJAX, APEX Web Services API development skills and Java Script, Web Services-Axis.
• Committed, result oriented and interested to learn new technologies.
• Excellent team player, self-motivated, quick learner with good communication skills.
• Hands on experience in completing Trail head modules related to admin, development and Lightning.

TECHNICAL SKILLS:

Salesforce.com Technologies: Visual force pages, Apex Programming, Lightning Design System, Lightning Components, Database operations (DML, SOQL, SOSL), Workflow rules & Approval processes, Reports & Dashboards, Analytic Snapshots, Custom objects, Validation rules, formula fields, Integration, Cast Iron, Migration, Page Layouts, VLOOKUP, Apex data loader, web services, SOQL, Community Portal, SOSL, Force.com, Web Services, Email template, App exchange, sales force.com force.com IDE.

Salesforce.com Tools: Eclipse, Force.com IDE plug-in, Apex data loader, Jitterbit Data loader, Data Loader.io, Force.com Platform (Production and sandbox).

Databases: Oracle 11g and MS SQL Server

Coding: Java, JavaScript, SQL, HTML, XML, AJAX, CSS

Operating Systems: Windows 7/8, Windows Server 2000/2003

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce.com Admin/Developer

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Developed Entire functionality according business requirements for EMEA Geo.
• Data migrated from SQL server to salesforce custom objects.
• Data de-duped using SQL scripts and compared against sales force object address fields.
• Created page layouts, Record Types and Approval Process for EMEA Geo.
• Integrated ECMS system with Apttus for Agreements Echo-Sign functionality and send for various agreement approvals.
• Implemented Contract management and revenue management with using of APPTUS CPQ.
• Created different Email Templates for various Approvals and developed the functionality to approve the agreements from Email Notifications.
• Created Agreement Status field to track the status of the Agreement whenever user Approve/Reject the agreement.
• Create new user accounts and configure Salesforce.com to fit security needs at the user and organization levels.
• Developed Salesforce.com triggers for custom objects as part of workflow rules
• Customized User Interface pages by using Visual force, CSS and HTML.
• Worked with Force.com explorer for data management operations.
• Created profiles and implemented Object level, field-level and record-level security.
• Used Data Loader for migrating data from local system to salesforce.com.
• Generated different kind of Tabular, Summary and Matrix Reports and Dashboard.
• Created data validation rules and formulas as per business requirement. Created workflow rules to automate tasks, email alerts, field updates and time-dependent actions.
• Developed and configured various custom reports and report folders for different user profiles based on the need in the organization.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, Reports and Dashboards.
• Designed, and developed Apex classes, Controller classes, Extensions and Apex triggers for various functional needs in the application.
• Developed Apex classes and Apex Triggers for various functional needs in the application.
• Created and used Email templates in HTML & Visual force.
• Co-ordinate with QA team and business teams in their testing efforts.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files intosalesforce.com, checking for the correctness of the data.
• Packaged and Deployed customizations from Sandbox to other environments using Force.com IDE.

Environment: Apttus, Salesforce.com Platform, Visualforce (Pages, Components & Controllers) Approvals, Apex Classes, Formula Fields, Relationships, Triggers, Sharing Rules, Apttus CLM, Integration, Workflow rules, Custom Objects, SOQL, SOSL, WSDL, HTML, CSS3, JavaScript, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse, Production environment, Eclipse IDE Plug-in, GIT.

Confidential

Salesforce.com Developer

Responsibilities:

• Involved in requirement gatherings, grooming sessions, design documentation and convert requirements into technical design.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Designed user roles and permission levels in Sales Cloud for sales people and marketers for two business units.
• Used Data Loader for insert, update, bulk import or export of data from Salesforce.com SObjects Used it to read, extract, and load data from comma separated values (CSV) files.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Designed and deployed the Custom objects, Custom tabs, Picklist, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Modifying Page layouts and setting the Record Types.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Used Dashboards to keep in track the percentage of sales.
• Used Sales Force Automation for Sales Lead Management, Opportunity Management, Account and Contact Management, Data Quality Management, Approvals and Workflow

Environment: Anaplan, Salesforce.com Platform, Visualforce, ETL Tools, Apex, Data loader, REST, Custom Objects, Record types, Page layouts, Profiles, Users, Public Groups, Sales cloud, Service Cloud, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in, SOQL, SOSL, SOAP, REST, JQuery.

Confidential

Salesforce.com Admin/Developer

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Developed Entire functionality according business requirements for EMEA Geo.
• Created page layouts, Record Types and Approval Process for EMEA Geo.
• Integrated ECMS system with Apttus for Agreements Echo-Sign functionality and send for various agreement approvals.
• Created different Email Templates for various Approvals and developed the functionality to approve the agreements from Email Notifications.
• Created Agreement Status field to track the status of the Agreement whenever user Approve/Reject the agreement.
• Create new user accounts and configure Salesforce.com to fit security needs at the user and organization levels.
• Developed Salesforce.com triggers for custom objects as part of workflow rules
• Customized User Interface pages by using Visual force, CSS and HTML.
• Worked with Force.com explorer for data management operations.
• Created profiles and implemented Object level, field-level and record-level security.
• Used Data Loader for migrating data from local system to salesforce.com.
• Generated different kind of Tabular, Summary and Matrix Reports and Dashboard.
• Created data validation rules and formulas as per business requirement. Created workflow rules to automate tasks, email alerts, field updates and time-dependent actions.
• Developed and configured various custom reports and report folders for different user profiles based on the need in the organization.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, Reports and Dashboards.
• Designed, and developed Apex classes, Controller classes, Extensions and Apex triggers for various functional needs in the application.
• Developed Apex classes and Apex Triggers for various functional needs in the application.
• Created and used Email templates in HTML & Visual force.
• Co-ordinate with QA team and business teams in their testing efforts.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files intosalesforce.com, checking for the correctness of the data.
• Packaged and Deployed customizations from Sandbox to other environments using Force.com IDE.

Environment: Apttus, Salesforce.com Platform, Visualforce (Pages, Components & Controllers) Approvals, Apex Classes, Formula Fields, Relationships, Triggers, Sharing Rules, Apttus CLM, Integration, Workflow rules, Custom Objects, SOQL, SOSL, WSDL, HTML, CSS3, JavaScript, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse, Production environment, Eclipse IDE Plug-in, GIT.

Confidential

Salesforce.com Admin

Responsibilities:

• Created custom object to store territories and tagged this object to account object through a lookup relationship.
• Created a trigger to prevent users from deleting new custom object.
• Created Tracking History for territory fields to capture the changes in the territories.
• Created Profiles and Permission sets for the users based on the requirements.
• Created Triggers to assign the owner to opportunities based on territories assigned to the opportunity.
• Set field level securities to certain fields for the users based on their profiles.
• Used Data Loader Bulk API for creating more number of accounts for performing performance testing.
• Worked on monitoring batch jobs and debug logs.

Environment: Force.com Platform, Force.com IDE, Informatica, Standard Objects, Custom Objects, Custom Fields, Lookup Relationship, Master-Detail Relationship, Profiles, Users, Public Groups, Permission Sets, Page Layouts, Validation Rules, Reports, Dashboards, Apex Data Loader, Workflows and Approval process, data loader, Triggers, Visualforce pages and Apex.