SUMMARY:

• More than 8 years of experience in IT including experience as a Salesforce Developer and Administrator across various industries and an expert in end user training.
• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing, deployment and maintenance of standalone, Multi - tier, web-based, and portals based object oriented enterprise applications.
• Extensive experience on Confidential .com including Sales Cloud, Service Cloud.
• Proficiency in administrative tasks like Creating Roles, security, Profiles, Users, Aura UI framework, Email Services, Page Layouts, Workflow Alerts, Actions, Reports and Approval Processes
• Familiar with Service cloud console user Interface setup and customizations.
• Expertise in maintaining the functional areas of Data Management, Forecasting Accounts, Contacts, Leads, Campaigns, Opportunities, quotes, Activities, Dashboards and Reports.
• Accomplished Custom Integration of Outbound Messages, Workflow & Approvals, Reports, Custom Objects and Tabs, Email Services, Security Controls, App-Exchange Package & Custom Application, Sandbox data loading.
• Competent in writing complex SOQL, SOSL queries across multiple objects within the SFDC database.
• Created Page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Extensive experience with Apex Trigger, Apex class, Governor Limits, Visualforce (page, Component & Controllers) and Apex Web service.
• Managed the Sandbox Environment and refresh the sandboxes and created the new Sandboxes for business.
• Experienced in security setup using custom Profiles, Permission Sets, OWD, Role Hierarchies
• Extensive knowledge in developing stored procedures, functions, Views and Triggers, Complex queries using SQL Server, TSQL and Oracle PL/SQL.
• Expertise in Service Cloud console with exposure to CTI adapters and mobile application integrations.
• Experience in Object Oriented Analysis / Design / Development / Testing and Implementation, Client/Server Architecture.
• Experienced to maintain, enhance and create workflows and validation rules.
• Experienced with Visual flows, process builder and schema builder.
• Accomplished tasks of page customization, page layout assignment based on profiles and created custom links based on user requirement.
• Extensive experience with various Confidential deployment methodologies including Change sets, Ant Migration tool kit and Eclipse.
• Efficiently maintained user roles, security controls, creating shared security rules, profiles and workflow rules.
• Strong knowledge of SFDC standard data structures and familiarity with Force.com Explorer, Data loader and Import Wizard.
• Accomplished case management automation (on Case Object) to track and solve customer's issues. Implemented Email-to-Case entry and Manual case entry for entering customer's cases in Cases Tab.
• Expert in implementing security and sharing rules at object, field, record level for various users at various levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Proficient in analyzing business requirements, Entity Relationship diagram (ERD) and implementing them to Confidential objects, master-detail relationships, lookup relationships.
• Experience in different phases of Software Development Life Cycle (SDLC) including Development, implementation and Testing during the development of software applications.
• Worked on Scrum process, which is part of agile methodology.
• Worked on Agile Methodology for Confidential custom app implementation.
• Developed the code using agile methodology with daily meetings to keep track of the progress and Issues pertaining to the project.
• Expert in using databases such as Oracle10g/11g, SQL server.
• Highly motivated team player with forward-looking attitude and possess strong interpersonal skills, communication skills, problem solving skills willing to work in a challenging and cross platform environment.

TECHNICAL SKILLS:

Salesforce Technologies: Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force, Apex Web Services, Workflow & Approvals, Dashboards, Reports and Custom Objects, Validation Rules, Process Builder, Lightening Components and Salesforce1

Web Technologies: HTML, XML, CSS and Java Script

IDE Tools: Eclipse, MavensMate and Force.com IDE

Programming Languages: C++, SQL, Core Java and Apex.

Design Tools: StarUml, Microsoft Visio

Analysis: SRS, BRD, FRD, Non-FRD, USE CASES and TEST CASES

Data migration Tools: Apex Data Loader and Custom Import wizard.

Deployment Tools: Change Sets, Force.com IDE, MavensMate,Force.com Migration Tool (ANT), Work Bench

Monitoring Tools: ServiceNow, Resolve IT, Virtual Change, HP Insight, Tivoli, Alarm-Point, BM Patrol and Cognos

Databases: Oracle 9i/10g/11g

PROFESSIONAL EXPERIENCE:

Confidential, Denver, CO

Sr. Salesforce Developer/ Administrator

Responsibilities:

• Involved and interacted with various business user groups for gathering the requirements for CRM implementation.
• Administered, configured, and maintained Confidential .com application user profiles, roles, assigning permission, generating security tokens, validation Rule, upgrade installation.
• Worked on various standard objects like Campaigns, leads, Accounts, Contacts, Opportunities, Products, Cases, Solutions, Reports and Dashboards .
• Managed users, Public Groups, Profiles, and Roles within the Confidential CRM designating access to the applicable user within the user hierarchy.
• Responsible for the creation of custom Apps, and Reports using the Confidential CRM cloud computing model.
• Worked with Chatter and Mobile Implementations.
• Developed Apex Classes, Visualforce pages and Apex Triggers to develop the custom functionality as per the requirements.
• Worked on git hub and Jenkins.
• Generated different reports like standard, summary and matrix for quarterly and half yearly sales.
• Customized the dashboards to monitor lead activities based on sales geography.
• Developed classes and triggers using Force.com IDE.
• Successfully migrated code to deployment after testing the code in sandbox.
• Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
• Hands on experience with Service Cloud, Sales Cloud and Chatter, Database administration, managing tablespaces and DB objects.
• Worked on various AppExchange products per the needs of the organization.
• Managed product development by incremental and iterative agile software development framework called Scrum and studied alternatives to traditional sequential development using Agile Methodology.
• Developed Apex Classes and Apex Triggers for various functional needs in the application and managed the version of Code through GITHUB.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Confidential .com, checking for the correctness of the data.
• Integrated Confidential with Microsoft Outlook to synchronize contacts, events and tasks.
• Implemented Case Management by creating record-types specific to the user groups, assignments rules, escalation rules, case templates, workflow rules and actions, etc.
• Configured and Integrated Confidential with Oracle database .
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Worked on Apex classes, controllers, controller extensions .
• Interact with Business Analysts and Developers to design better test plan and strategies based on the requirements of the business
• Customized page layouts for Accounts, Contacts, Campaigns, Leads, Opportunity depending upon user roles
• Worked on Lightning components for quick actions using Aura, Lightning design system, CSS.
• Wrote SOQL, SOSL considering the governor limits.
• Integrated Confidential CRM with Siebel CRM explicitly using web services API .
• Configured user Roles, Profiles, sharing settings, organization wide defaults based on updated
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Mapped data sources and loaded data into Call Center application using Apex Data Loader.
• Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.

Environment: SFDC, Apex, Data Loader, Force.com, Import Wizard, Eclipse IDE, GitHub, Ant Deplorer, Jenkins, Controllers, Visual Force Pages, XML, Triggers, Security Controls, API, APEX Language, Component & Controllers, Confidential .com Data Loader, Workflow & Approvals, Reports, Custom Objects, GITHUB, Custom Tabs, Chatter, Email Services, Subversion (SVN), CRM, Security Controls, HTML, Java Script, Java, Sandbox, Eclipse IDE Plug-in .

Confidential, Pennington, NJ

Salesforce Developer/ Salesforce Administrator

Responsibilities:

• Created workflow rules and defined related tasks, time based triggered tasks, email alerts, field updates to implement business logic.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application by ongoing Agile manner.
• Developed batch classes for specific functionalities which include sharing records for actions like approve, reject and recall.
• Developed, configure, deployed, tested and integrating Confidential in Agile Methodology.
• Integration of Application with Confidential .com by using SOAP web services API.
• Developed the web services to get the data of the certified employees who pursued different certifications and updated it against the Skillset object.
• Involved in Data Mapping and Data Migration from Oracle database to Confidential .com Objects and fields using Change sets, eclipse.
• Involved in Design, development, planning, testing and integration of Confidential Cloud services, data and accounts and integration between Mulesoft and Birchstreet for 1 way SSL
• Experience in working on Sales Cloud as well as Service Cloud. Good Knowledge in writing test classes before deploying into Production
• Conducted GAP analysis between “As is” system functionalities and “To Be” system expectations, created GAP Metrics.
• Done Inline editing experience, which allows users to update data efficiently build prototypes & conduct research to test design concepts collaborate with engineers to build a high-quality end product that meets product, design, & accessibility requirements.
• Developed various Custom Objects, Components and Visual Force Pages.
• I made intuitive decision that have made transfer of data more secure whit the help of lighting concepts
• Using lighting concept customized and deployed new app to mobile devices
• Building Technical design and impact analysis for business requirement to mitigate the issues during the development.
• Worked on creating and assigning Profiles, Field level security, Roles, profile management, sharing rules and Public Groups for the users.
• Developed Validation Rules, Workflow Rules, and Approval Process on the object to achieve the functionality as per the business requirement.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Worked on Data Cleansing for various standard objects and custom objects to have better and clean data.
• Analyze, review, and technical document and use cases of the database analyze and document current application dependencies
• Handling SIT (System integrated testing), automation servers like Jenkins and UAT (User Acceptance Testing).
• Handling the Go Live activities.

Environment: Force.com IDE, Apex Programming, Visual Flows, Process Builder, VisualForce (Pages, Component & Controllers), Pages, Data Loader, App exchange, HTML, Java Script, Apex, Lighting, ETL, Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security, Controls, Sublime Text3, Mavens mate, Windows XP.

Confidential, Dallas, TX

Salesforce Developer

Responsibilities:

• Implemented the requirements on Confidential .com platform and Force.com IDE Plug-in using Eclipse.
• Designed the solution by customizing various standard objects of Confidential .com (SFDC).
• Worked on various Confidential .com standard objects like Accounts, Contacts, Opportunities and different custom objects.
• Integrated Confidential with external billing applications using MuleSoft Confidential connector
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Custom Buttons, Custom Links and Components.
• Created various Profiles and Roles and configured the permissions based on the organizational hierarchy requirements.
• Played a major part in designing the Campaigns for the Marketing users.
• Managed the Sharing Settings, Public Groups and the Users in the company.
• Created Page Layouts, Search Layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Used Change sets or Jenkins for deployment, once the Component merge has been done in GitHub and the source is ready, in to the other Confidential instance.
• Developing and deployed workflows and approval processes for opportunities and products/ assets management.
• Worked on Components, Custom Labels, Record Types and Static Resources.
• Worked on AppExchange Products.
• Created Roles, Profiles, Permission Sets, Public groups, Sharing Rules, Customized OWD settings as per the requirements.
• Involved in Apttus CLM configuration and integrating it with Confidential .com.
• Created different Formula Fields for the various standard and custom objects.
• Created Workflow Rules and Approval Process to implement business logic.
• Created Visualforce pages which identified a region to be updated to enforce partial page refreshes and display the status of AJAX requests to display different values depending on whether it is in progress or completed.
• Implemented Visualforce pages with public-facing websites by using Force.com Sites.
• Knowledge of Zuora (designed to automate billing, commerce, and finance operations) and Streaming API.
• Created many Approval Process needed in the different stages of the application.
• Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Played a major part in the Production releases of the company.
• Used Sandbox for testing and Eclipse and Deployment Chain Set for code deployment.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, SOSL, SOQL, UAT, Apex Triggers, Web Services, DHTML, XML, PL/SQL, AJAX, APEX API, ANT, SOAP, Eclipse, Apex Explorer, CSS, REST, SOA, CSV Files, REST APO, Sales Cloud, Sales Cloud, Data Loader, HTML, Java Script, Eclipse IDE, GitHub.

Confidential, Waukesha, WI

Salesforce Developer

Responsibilities:

• Study the organizational structure and culture to help and build the relationships with all the key groups.
• Coordinated business process review meetings with multiple teams to establish standardized workflow processes.
• Performed tasks for data migration like Data mapping and Data loading.
• Involved in creating point to point integration using Web Services (SOAP) and REST based services to retrieve and update data in 3rd party and legacy systems.
• Supported the data integration using Informatica ETL tool from legacy systems.
• Created batch process to synchronize the daily CRM updates to CIX, MDM and other systems.
• Created Informatica jobs, so that updates to customer info could be pushed back to SFDC by keeping the daily replica in sync with.
• Developed Validation Rules for the Custom Objects and Workflow rules and Approvals for some fields.
• Worked on Service cloud on managing and resolving cases, Review Case History, Assign Tasks and create key metrics with customized reports and dashboards.
• Configured and tested Confidential for Outlook.
• Assisting in the creation of stories and the understanding business requirements.
• Participate in sprint and release planning activities.
• Synchronizing the Siebel master accounts with the Confidential accounts.
• Involved in Designing Visualforce pages with JavaScript Remote using client side technologies like JavaScript, JQuery, AJAX and CSS.
• Used Subversion (SVN) for version control of code base. Responsible for creation and maintenance of the core Subversion repository; enabled the team's distributed development through the Subclipse Eclipse Plugin.
• Attended various SalesforceLightning Demo's. have little exposure to Aura Framework.
• Implemented a dynamic VisualForce page that displays variety of fields based on client requirements without making additional changes to code.
• Designed, developed and deployed Apex Classes, Scheduled Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Written Bulk API and SOAP based API code in Java for various requirements.
• Migrating Components to different environments using ANT, Eclipse and Change sets.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Apex Triggers, Workflow & Approvals, Subversion (SVN), SOQL, SOSL, Web Services, DHTML, XML, AJAX, APEX API, ANT, SOAP, Eclipse, Apex Explorer, CSS, REST, SOA, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP, Informatica.

Confidential, Irving, TX

Salesforce Developer

Responsibilities:

• Assisted Email to case, Web to case, customized case page layouts and case assignment rules.
• Admix with business users to revise and renew Software System Requirements, Business Process Requirements.
• Constructed junction objects and enabled various progressive fields like Validation Rules, Field Dependencies, Custom Formula Fields, Work Flows, Picklist, Field Updates, Email Generation and Approval Processes for automated alerts.
• Extensively worked on Java Script throughout the process to achieve the required functionality.
• Created Web Service Classes to interact with bank Core database for getting the results for the Products applied in the Application
• Performed ETL into Oracle Data Warehouse using Informatica Mappings including transformations Aggregator, Joiner, Lookup (Connected & unconnected), Filter, Update Strategy, Stored Procedure, Router, Expression, SQL and Sorter.
• Created a Site using Visual force pages where Applicants can apply for Loans, Deposit Accounts and Mortgage Products.
• Experience using Backbone Java Script for building Visual force pages.
• Assisted on Record Types, Validation Rules, Triggers and Page Layouts.
• Generate Email Templates and also have knowledge in bulk emailing users.
• Delivered support for continuing Confidential .com maintenance and additional administration services including workflow, approvals and periodic data cleansing.
• Examined the necessities with business team and transformed the requirements into full technical necessities.
• Worked on developing standard/custom controllers, controller extensions and Visual Force pages.
• Advanced the Apex Triggers to safeguard the correct data entries in to the system.
• Enhanced, configured workflow rules, time triggered workflows, email templates resulting into actual web to lead communication with customers and partner portals.
• Planned and implemented Custom validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created Tabs, Sharing Rules and Custom Objects as per the business needs.
• Shaped Dashboards and Reports as per the business needs.
• Specified user support and bug fixing actions.
• Projected various Email templates.
• Implemented the developments of Custom Objects, Workflows, Triggers, Reports and Fields into the test and prod boxes to Sync with them.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Confidential .com Data Loader, Java Script, UAT, Apex Triggers, SOQL, ETL, SOSL, Web Services, HTML, DHTML, XML, PL/SQL, AJAX, APEX API, ANT, SOAP, Eclipse, Apex Explorer, CSS, REST, SOA, Mulesoft, CSV Files, REST APO, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Security Controls.

Confidential

Salesforce Developer

Responsibilities:

• Working at the client side with the customer and manage the project from end to end.
• Involved in developing, testing and deploying the application in the UAT & QA servers.
• Coding, Development and mentoring are the main tasks of this project.
• Developed Apex Triggers, Apex Classes and Test Methods and maintaining roles, profiles and user accounts.
• Developed Complex Apex Batch Jobs and changes to the existing Jobs for better Performance.
• Developing Custom Objects, Custom reports and configured Analytical Snapshots to analyse the data into on a regular basis for sales performance and lead generation statics.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and design the solution by customizing various standard objects of saleforce.com
• Created complex Stored Procedures, Triggers, Functions, Indexes, Tables, Views and other T-SQL code and SQL joins for applications.
• Designed and deployed the custom objects, custom tabs, entity relationship data model, validation rules, workflow rules, page layouts, visual force pages to suit the needs of the applications.
• Responsible for creation of users, roles, profiles and defined object and field level securities involved in data mapping and migration of data from legacy systems to Confidential .com objects and fields.
• Performed Administration tasks like User Management, Data Management, Creating and Managing roles and profiles.
• Used SOQL and SOSL for data manipulation needs of the application using platform database objects.
• Designed various web pages in visual force for capturing various customers.
• Migrated data from EXCEL/CSV files to SFDC using data loader.

Environment: Confidential .com Apex Classes / Controllers, Analytic Snapshots, Force.com Data Loader, UAT, Apex Triggers, SOQL, SOSL, Web Services, HTML, DHTML, XML, Java Script, PL/SQL, AJAX, APEX API, ANT, SOAP, Eclipse, Apex Explorer, CSS, REST, SOA, Mulesoft, CSV Files, Wave Analytics, Data Loader.

Java Developer

Responsibilities:

• Had good experience in developing complex interfaces using Struts framework and AJAX.
• Implemented business logic using Session beans, Servlets and Stored procedures.
• Development of persistent components using Hibernate 3.0.
• Applied Agile SDLC methodologies for software development.
• Developed Scripts for LINUX platform deployment.
• Configured the deployment descriptors in Hibernate to achieve object relational mapping.
• Developed web based applications using JavaScript, MySQL, HTML5 and CSS.
• Implemented JAVA-J2EE technologies including specialization in XML, XSL and XSLT.
• Used JUnit/Eclipse for the unit testing of various modules.
• Involved in 24X7 production support and maintaining the application after production.

Environment: Java, J2EE, JSP, JQuery, Hibernate, MySQL, HTML5, Web Services, Java script, Servlet, Swing, Struts, Oracle, PL/SQL, XML, XSLT, CSS, Junit, Linux, Windows XP.